We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Miami Subs Grill

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On late Saturday night early Sunday morning the 22nd of October at just before 2:00 a.m. I started in order for Miami subs on the application I have on my phone. After I had submitted the order it had gone beyond 2:00 in the morning. The system automatically put the order in for the next day. I was actually on my way to go get the order at the restaurant. When I arrived at the restaurant the person working the window was extremely rude and would not give me my order. The next day when I called the store to cancel the order the woman told me she was going to cancel it for me but a refund has not been issued. It has now been 3 days and all I wanted was some food from this restaurant and now I haven't gotten the food and I spent over $30 plus used my awards points for $5. I have tried to contact this business on several occasions and no one has gotten back to me yet. I think that it is ridiculous that I don't have my money back yet.

    Business Response

    Date: 11/03/2023

    First, we apologized to the customer for the misunderstanding and tried to explain to him his mistake while placing the order. However, the customer didnt listen to any of the staff and responded with profanity language creating a condition that was not acceptable to us. Im very confident that the customer has received his credit by now.

    Here is what happened. The customer placed an online order early Sunday after 2:00 AM for pickup at 10:00 AM. The customer has either deliberately specified the pickup time or made such entry by mistake.Our online ordering system doesnt place such order to our kitchen until 15 minutes prior to the pickup time.  Shortly after putting his order at Sun 2:00 AM, the customer drove to the store to pick up an order that is not placed yet in the kitchen system. The Shift leader at the time explained to him that his order was not showing on our kitchen system and he has to contact the corporate office to resolve the matter. The customer got very rude and started to use profanity language at the Shift leader and staff.At Sun around 10 AM, the customer called the store and spoke with the general manager (**) who tried to explain to him the situation and resolution, but he continued his rudeness and asked to cancel his order. The ** confirmed with his desire to cancel the order and told him he should receive his credit typically by 2-3 businessdays depending on his bank where he has his credit card with that *** take longer time.  On the following few days, he continued to call the ***************** and finally an officer has talked to him and confirmed what the ** had informed him. Yet, he was relentlessly continued to call the **************** to receive his immediate credit disregarding all the info presented to him regarding posting the credit back on his credit card.  

    Customer Answer

    Date: 11/05/2023

     
    Complaint: 20779938

    I am rejecting this response because: *********** provides food for a fee, they failed miserably.

    Sincerely,

    ***************************

Miami Subs Grill is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.