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Business Profile

Air Conditioning Contractors

Bee Sure Cooling & Heating, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

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Complaint Details

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  • Initial Complaint

    10/05/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    My mom (*********************** 78) and her husband (***************************** 97) had an AC unit installed in the beginning of June 2022 by Bee Sure Cooling and Heating. The total was $5,458. She paid $2,500 by check and $2,958 on credit card. Due to some confusion she was charged an additional five extra charges on her credit card, three of which have been credited back. However, two additional charges remain on her card $2,579 and $2,879 which equals exactly $5,458. My mom has been charged twice for an AC system just in different increments. Bee Sure Cooling has been contacted by text and phone calls on numerous occasions about this situation. The company will not contact us back. Thank you for your help. ***********************

    Business response

    10/05/2022

    Hello,

     

    ****************************

    We value all of our customers and take pride in the work that we provide. We don't steal, We don't practice shady activity. *********************** purchased a system from us, we installed. She later had issues with her ******************* that caused a charge back on her side. Which started a chain effect, because money was debited out of our account, it also caused 4 checks to bounce and alot of fee's we had to pay. It was a mess. 

    We have spoken with Several people concerning your issue. Here are some things you should do,

    Contact your credit card company to dispute any charges that doesn't look correct. We all have that right. Second, Call anytime our phone number remains the same ************. 

    We have notified our credit card processing company about your concern. We deeply regret that you have an issue with your bank. Moving forward contact us directly so we can help get this issue resolved. Please kindly leave a message if you do not get an answer. Unfortunately, we are not open 24 hrs.

     

    Respectfully.

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BBB Rating & Accreditation

A-

This business is not BBB Accredited

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Businesses in this category

Years in Business: 11

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

5668 Fishhawk Crossing Blvd # 328

Lithia, FL 33547-5900

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(813) 423-0084

Business hours

7:30 AM - 7:00 PM
Business Hours
7:30 AM - 7:00 PM
7:30 AM - 7:00 PM
7:30 AM - 7:00 PM
7:30 AM - 7:00 PM
7:30 AM - 7:00 PM
7:30 AM - 7:00 PM
7:30 AM - 7:00 PM

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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