Complaints

This profile includes complaints for AM Used Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AM Used Auto Parts

  7526 Lithia Pinecrest Rd Lithia, FL 33547-1888

• 

  AM Used Auto Parts

  3601 N 15th St Tampa, FL 33605-1105

• 

  AM Used Auto Parts

  PO Box 1430 Riverview, FL 33568-1430

• 

  AM Used Auto Parts

  10901 S US Highway 41 Gibsonton, FL 33534-4711

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avoid ************ Poor ************** Accountability!I ordered a used transmission from this company in July and received it on July 17th. By July 25th, my repair shop determined it was unusablethe shifter was installed backwards, the oil was sludgy, and there were metal shavings in it. My shop completed the warranty claim form, included photos, and confirmed in writing that the part could not be used.The companys response? They told me Id need to pay over $400 in return shipping plus a 25% restocking feefor a defective part. On August 12th, I emailed stating this was unacceptable and requested a reply within 24 hours. No response.When I finally called, the representative kept repeating that the transmission was tested and inspected. I asked how that could be possible with the shifter installed backwardsno answer, just the same canned line. He refused to listen, refused to help, claimed he was the supervisor, and said the owner was unavailable.When I pressed the issue, he told me to ship it back at my expense. I informed him I would dispute the charge, and he literally said, Go ahead!I also tried calling back later but was left on hold for 20 minutes. The salesperson has ignored my follow-up email.They will likely reply here claiming the part was tested and inspected, but I have photos and signed documentation from my shop stating otherwise. If they truly wanted the part back, they could pay for return shippingbecause you cant restock something that doesnt work.Bottom line: ************ does not care about customer retention, product quality, or making things right. Be extremely cautious before doing business with them.

  Business Response

  Date: 08/14/2025

  Good Afternoon, Thank you for reaching out. We're sorry to hear that you're not satisfied with the used part you received in July. Please note that all parts are thoroughly tested prior to removal from the vehicle to ensure they are in proper working condition. The part in question has not been installed, and based on visual inspection alone, it's not possible to accurately assess its functionality. We do not evaluate or warrant parts based on appearance or assumptions. As stated in our policy, fluids and filters must be replaced prior to installing any transmission component to ensure proper operation and avoid potential issues. We understand if you choose not to keep the part. You are welcome to return it in accordance with our terms and conditions. If you have any further questions or need assistance with the return process, please dont hesitate to contact us.

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23745150
  
  I am rejecting this response because:  

  I have been contacting the company regarding these issues since 07/25/2025.  On 08/11/2025, I received an email from their company stating that my warranty claim had already been processed and approved. Now told I cannot proceed with a warranty claimthis is contradictory information. After multiple delays, unreturned calls, and unanswered emails, I was forced to make a decision without guidance. Based on my certified shops assessment that the transmission was unusable, I authorized the rebuild of my original transmission.   This vehicle was also sold on 8/12/2025.

  The unit arrived with:
  Shifter installed backwards - it was corrected by the technician.
  Metal shavings in the fluid sample (photographed). Even after changing the fluid and cleaning it out, there is no guarantee all shavings have been removed
  Thick, muddy, contaminated fluid (photographed)
  Overall condition worse than the transmission in my vehicle

  These issues are not minor installation adjustments. Your position that I should make repairs, install, and test the unit before qualifying for a warranty is unreasonable and unsupported by the facts. I am not obligated to incur additional labor costs or risk damage to my vehicle to prove what is already evident. During quality control prior to shipment, these defects should have been addressed; if the unit had truly been inspected and tested as company previously stated, they would have been discovered.

  
  I will gladly return the defective unit but they must:
  Cover all shipping costs
  Waive the restocking fee
  Issue a full refund upon receipt
  Once the unit is back in their custody, they may perform any of the suggested repairs at their expense.

  I have disputed the transaction with my credit card company, providing photos and a signed mechanics inspection report. I have also filed complaints with the *********************************

  Lastly, they did not identify themselves by name and position in last correspondence. The email contained no identifying information, which is unacceptable for business communications.

  
  Sincerely,
  ****** *****

  Business Response

  Date: 08/15/2025

  We understand your concern regarding the previous communication from our claims department. To clarify, when the department indicated that your claim was processed and approved, this referred solely to handling the unit as unwanted freight, not as confirmation that the transmission was defective or that your allegations were accepted. As explained in my prior detailed email, your claim remains pending and void of contract-based warranty coverage due to the circumstances outlined. The Return Merchandise Authorization (RMA) issued to you was provided purely as a courtesy to facilitate the return of the unit for inspection and partial credit. It does not constitute acknowledgment of a defect or acceptance of your claims. This distinction is critical to ensure that our warranty policy is applied consistently and fairly.
  After a thorough review of your case and the documentation provided, including your shops inspection report, photographs, and your email correspondence, I need to clarify the following:
  Shifter Installed Backwards We acknowledge your mechanic corrected the shifter after receiving the unit. While we understand this caused concern, this adjustment does not in itself indicate a defect. As I mentioned before, this issue was likely due to reattachment during removal from the donor vehicle or handling prior to shipment. Metal Shavings in Fluid Sample You say your photographs show metal particles in the transmission fluid, which I do not see. Small amounts of metal can originate from normal machining tolerances, bench testing, or handling during shipping. Determining whether these shavings are the result of a preexisting internal defect requires full installation and operational testing. Warranty coverage is contingent upon verifying proper function under normal operating conditions.
  Thick, Muddy, Contaminated Fluid You say the photographs indicate fluid discoloration and increased viscosity. Such conditions can result from shipping, handling, or brief non-operational bench testing and are not sufficient to confirm an internal transmission defect. Determination of any preexisting failure requires complete installation and operational verification in accordance with our warranty policy.
  Overall Condition Compared to Vehicle Transmission We recognize your concern that the units overall condition may appear worse than your vehicles existing transmission. However, comparative visual assessment alone cannot confirm internal failure. Warranty eligibility requires functional testing post-installation to establish whether the transmission is defective. You requested that we cover all shipping costs, waive the restocking fee, and issue a full refund upon receipt. These conditions will not be accepted and are not consistent with our standard return or warranty terms. As a courtesy, we can accept the return if the unit is shipped back in the same condition as received, with shipping covered by you. Any credit or reimbursement will be determined after inspection of the returned unit. We have reviewed your references to filing disputes with your credit card company, the BBB, and the Florida Attorney General. Our position remains consistent with our policies, and all proceedings will be addressed accordingly. As you explained that you sold the vehicle, that would leave only one option for remedy of this matter. To proceed, please confirm whether you will return the unit according to the instructions previously provided on 08/11/2025, with the last day to return the unit being 09/10/2025. Once received, our team will inspect the transmission and determine eligibility for reimbursement or credit based on our findings.
  

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23745150
  
  I am rejecting this response because:  I have no choice to go by what my licensed shop has told me regarding the transmission they received.  In their professional opinion, it is unusable. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found this company online because I was searching for a refurbished transmission to put in my car which is a 2015 ****** Altima. I purchased the transmission from this company and received an email from them stating that the part has been inspected and was in good condition and that they were ready to send it to me. Once I received the part, I had my mechanic install it inside of my car. It took him a couple of days but after he installed it, I had my car towed to Grainger ******, a ****** car dealership in order to have my car re-programmed due to a new transmission being put in my car. I received a call from ******** ****** informing me that the transmission was non-functional and was faulty. I reached out to AM Used Auto Parts the very same day and informed them of what I was told concerning the transmission. They sent me an email entailing every thing that I had to do in order to get a refund or a replacement. I had to ship the transmission back myself and even pay for the shipping myself. I went back and forth with a guy named ******, who told me that all of the documentation that I'd sent that they were requiring was correct and was all that they needed. They sent me a check in the mail because I told them that I wanted a refund instead of a replacement part. The check that they'd sent me was deducted 25% of what I paid them and was not the amount that I paid. No one informed me that my check would be short and no one informed me of the process of why my refund check had been short of almost $400. I spent $1,450 for the transmission, they only sent me back $1,087.50. I reached out to them to see why that was and they said it was because of the transmission not being compatible for my car, yet no one was going to tell me that at all until I reached out and found out on my own. I've looked into their reviews online and they have a very bad habit of shorting people they're money when it comes to refunds. Thanks

  Business Response

  Date: 08/05/2025

  Hello,
  Thank you for reaching out. We're sorry to hear that your experience did not meet expectations. After reviewing your file, we noted that the necessary information to fully process a warranty claim was not provided. Instead, you opted to return the part for a refund under our warranty return policy. Once the item was received and checked in, a refund was promptly issued. While returns are rare for us, we always stand by our policy and ensure a full refund when all warranty requirements are met. Please know that customer reviews reflect only a small fraction less than 1% of our total business. If you have any further questions or need assistance, feel free to contact us. We're here to help. Thanks 

   

  Customer Answer

  Date: 08/06/2025

   
  Complaint: 23703920
  
  I am rejecting this response because:

  There has been a lack of communication about the documents that have been sent to you all from my end and a lack of communication concerning the inspection that had supposedly taken place once you received the part that did NOT work that you all sent me. Your employee, ****** *********, informed me that he had all of the required paperwork. I have a recording on my phone where I spoke to an employee and even asked if the inspection was approved or not and he NEVER answered me. If there were any electrical issues or programming problems then where is the paper work to prove that because the dealership that I had taken it too said NONE of those things. Im not sure why youre telling me that only 1% of your customers go to the ********************. That has nothing to do with me and by the looks of it, you have a good amount of people on those ****** reviews whose complaints are pretty similar to mine. Do better. 

  
  Sincerely,
  
  ******* *****

   

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used motor from this company with a warranty, motor jumped time within the warranty period. I have attempted to work with this company for a solution with no results. They informed me they did not have an engine available but would provide a refund for the purchase price of $3500.00. They have ran me in circles asking for pictures and videos of the engine and diagnostics that have all been provided. I am to the point I have had to order a new motor for the car as it has been at the mechanic shop for over 3 months. I am seeking a refund and for them to stand behind the warranty, this has been a horrible experience and I would not recommend them to anyone!

  Business Response

  Date: 07/29/2025

  Good Morning, sorry to hear you are having issues with the engine you purchased of November of 2024, from the codes you sent over it shows that you are having electrical and emissions issues with your vehicle. You will need to take this vehicle to the dealer so a professional can properly diagnose and they can fix the emission and electrical issues you are having. The engine was ran tested prior being removed from the vehicle and shipped to you. If you have any further issues please reach out to us. Thanks

   

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the engine for 2500+ the additional cost of 250 for them to bring it to my home. The truck driver left engine on the side of the road by my mailbox. We received the engine and I had to get my money up for the mechanic. The mechanic came on 716 2025 there he found damages on the engine, which consist of. A cracked valve cover, sitting on the oil filter bracket, and the head gasket is cracked. We call these people last night on June 16 gave the reference number of *******. Requested a call back did not receive a call back so call them around 10 AM. They asked for pictures of the engine to ensure the damage was done and to ensure it was their engine we provided all necessary information We receive the email back stating that the delivery driver did his job. All he had to do was to bring it to the house. It wasnot even in the yard number one. I paid the extra 250 I couldve sent it to the mechanic and he couldve brought it to me for cheaper. Number two they stated that basically the only thing that they would cover is a head gasket. I asked him how much to ship it back. These people wanna charge an additional $500. I have been leased to the highest point. I feel that its not correct and at least need to do my due diligence file complaint

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased an engine for a 2013 Dodge Ram. The engine was $3150. The engine I received was a ****. Engine, not even close to what I ordered. I sent the engine back to them and still have not received A refund

  Business Response

  Date: 07/22/2025

  We apologize about receiving the wrong engine, we sent you a BOL and engine was returned on 07/16, refund was processed on 07/18 and takes about 7-10 business for customer to received. If you have anymore questions please reach out to us. Thanks

   

• Initial Complaint

  Date:06/17/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a transmission from AM Used Auto Parts. Theyre a third party company who brought a transmission from someone else that theyve never laid eyes on the part. Their part showed up damaged so I called them back and they said I had to pay for shipping. Once they receive it and inspect it then theyll start the reimbursement process. It took them a lil over a week or so to get me 50% of my money back and they kept the rest. Im not the only one theyve done like this. In their reviews theyve screwed a few people over which is very unprofessional. Its not like I brought the wrong part and had to take a loss on it but I actually received a damaged transmission.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine from them , they stated it had approximately ****** miles and it was in excellent shape. Salesman name was Jayden ***** He said the motor was run tested and complete and in working order. He forwarded me to shipping ***** I purchased the motor for $3200.00. 7 weeks later I recieve motor , it is a complete rust bucket. Not usable, no telling how many miles are actually on it. Broken, rusted bolts, water in the fuel lines, etc. It was delivered to a certified mechanic shop, they looked at it and refused to put it in. It is in pitiful shape. I call them and they give me a warranty number for claims, I then talk to ****** *********, he says send pics and theyll refund me. I sent over 20 pictures and detailed concerns and now the story changed. They compression tested the motor after I told him there was no way this engine had been run tested. No starter or sign that a starter has been bolted on motor. Their story has changed 3 times and now warranty changes. Now they want me to pay $659 in shipping to send it back to them and they evaluate the motor and give me a partial refund, MAYBE..

  Business Response

  Date: 06/20/2025

  ****** ******
  ***************
  Flomaton, AL 36441
   
  Order Number: Re#*******
   
  Customer received 2005 Chevrolet Silverado 3500 6.6 L Automatic 4WD engine on 04/23/2025. Customer unhappy with the looks of the engine. We provide return instructions per company policy and contract. Customer able to return for a full refund, but has made no attempt.
   

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a transmission from them and it stopped working in 3 weeks. Now they are saying they are not going to give me a replacement or my money back because I don't have a part receipt.

  Business Response

  Date: 05/21/2025

  Good afternoon, We're sorry to hear about your situation. We are here to assist you with filing a claim. Please submit the necessary documents required to initiate the claims process. Once we receive them, we will proceed with assisting you further. Thanks

   

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of this year I ordered a 6.4 powerstroke engine from AMUAP . I was the engine was to have a 3 year warranty, I was a bit ***** of the warranty but **** responded in writing that internal components would be covered. I ordered the engine had had it shipped to my diesel technicians shop.Upon receiving the engine my diesel tech received the engine he called me about the outward appearance of the engine. The pallet was not built up well and was just secured down with twisted wire and shrink wrap. The engine itself was rusted fuel lines were bent and oil pan was badly bent. All those issues could be fixed so I told my diesel tech to run a compression test on the engine. He run the test utilizing **** protocol, the cylinder was 300 psi and the low cylinder was 130 psi. The difference is out of spec per ****. Being an internal issue with the motor I asked for a refund. I had to pay to ship it back to ***********. When I received the check back they had accessed a 25% restocking fee. I immediately called and inquired why I was accessed a restocking fee for returning a bad motor. They did lower the restocking fee to 10% but still do not agree with have to pay freight and of being accessed a restocking fee for a engine with internal damage resulting in low compression. Documentation in the form of videos and emails from my diesel tech were sent but I was told because they supposedly performed a run test and that I had not installed it in my truck that they would not provide a full refund. The motor had out of spec compression numbers installing the motor would have further wasted more money. This company lack any bit of integrity and saddens me thats a business sees no issue with these practices.

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 2.0L ******* engine from AM Used Auto Parts on January 13th 2025. Received it on January 31th. They said it was run tested and warranted for 3 years. I was unable to get it installed within 30 days due to purchasing the required replacement parts financially and doing the work myself without a garage. When I did get it installed on Easter weekend it ran approximately 15 seconds before quitting. It made a horrible racket while running. After checking I found that the rods were bad (engine was blown) Since I was over 30 days installing the engine they won't honor the Warranty. I can't afford another engine. I'd like to get a refund so I can purchase a engine from someone who stands behind their word.

  Business Response

  Date: 06/20/2025

  ***** ***
  *****************
  ******************
   
  Order Number: Ref # *******
   
  Customer received engine 2017 ******* Elantra 2.0 L Automatic 4x2 engine on 01/31/2025. On 04/29/2025 we received communication from customer regarding issued with engine. Per contact, all used engine and transmissions must be installed within 30 days of receipt. Customer installed 4 months after delivery.

  Customer Answer

  Date: 06/21/2025

   
  Complaint: 23305271
  
  I am rejecting this response because: They lied about run testing the engine, or knowingly sent me a bad engine. Also said it had a 3 year warranty, not 30 days or 4 months.
  
  Sincerely,
  
  ***** ***