We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Body Repair and Painting

Maaco Auto Painting & Body Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 7 **** i had a appointment to have my **** ***** Miata touched up in several areas that i paid an additional ****** for. The original date was in October of 2022. i kept getting the run around during 2023. I got there most expensive paint job that came with a 5 year warranty. When i arrived on December 7, ****, the General Manager *************************** looked over the car. He agreed with me that the body work was not done properly. He told me that the person who painted the car would not get any money to do the work that was needed. He told me that he would only compensate me with money. I told him that i have a 5 year warranty on this car. I did not agree with this, but he said you probably would not like how it would come out. He said that he could give me ******. I told him that was enough. He asked me what i thought was fair. I told him ******. He said he would have to call Corporate, and would have a answer either that afternoon or on December 8, ****. I call the office number on Dec 8th ************. Each time that he was busy and he would call me back. I had his business card. I then texted him on Dec 8 at ************. He did text me back and said that he is still waiting for Corporate to decide. I have all those texts on my cell phone. As of today there has been no response. When i originally went to pay for the transaction i put in on my Discover Charge Card. I decided to contact them. They put a dispute in with this company. I was told however because it was over 120 days if they didnt respond, there was nothing that they could do. They never responded. I would appreciate it if you can help me. i have the letter that i sent to Discover attached. Thanks so much sincerely *************************

    Customer Answer

    Date: 02/19/2024

    The main address is ***************************************************************The owner is Prince ************************************** I also have a mailing address as ********************************************************************************************My complaint # is 21313226

    Hope you can help.  Thanks ************************* phone hm # ************ and cell # ************

  • Initial Complaint

    Date:07/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought car in for repair on May 30th. The shop used OEM parts which they are well aware insurance does not cover. They also failed to provide documentation to get other supplements to get paid. They then are trying to put the bill on me for them doing work and using parts that were not approved by insurance. I have the insurance supplements as well as the final bill from the shop. They refused to fix this, are holding my car hostage, and have refused to provide the owners contact information

Maaco Auto Painting & Body Works is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.