Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/23/2025 we purchased two leads that were supposed to be qualified, vetted & set appointments to review 401(k) plans and offer an alternative at a cost of $1,400 per lead, for a total of $2,800. We were provided one set appointment. We met with that client and were unable to improve their situation. The second lead / appointment was never completed or set. There were two potential leads but never a confirmed appointment. As of 02/27/2025, more than 30 days later we still had no 2nd appointment or lead confirmed. On March 6th we still had no 2nd appointment or confirmed lead. at that time, almost 6 weeks from our initial $2,800 purchase for 2 appointments I requested a refund for the second lead and suggested that we would not desire to continue with any more leads. Since then, I have been told, "I show that we have leads in vetting and should see additional assignments soon". I've also been told, "The fee paid is non-refundable as stated in the agreement". I have also been told, "I will notify management of your situation". Since the time I told ******* ***** that we would not continue with any more leads and I would like a refund for the one appointment that we paid for that never resulted in a confirmed lead or a set appointment the communication has been pretty much non-existent. Waiting more than 6 weeks for an appointment to be confirmed or a meeting set is much too long for a $1,400 lead. Based on the numerous complaints, the likelihood of receiving a refund is very slim. I would HIGHLY discourage anyone from spending/wasting ANY of your money for vetted, qualified leads/appointments from this company. Do your due diligence and look at all of their negative reviews and complaints. I wish i would have.

  Customer Answer

  Date: 03/27/2025

  I received an email response from them this morning stating that management has denied a refund as there is a cost to set up our lead program and the lead costs are non-refundable.  I don't expect any satisfactory resolution to this complaint.  If I had done my due diligence I would have seen the numerous complaints and extensive complaints on their ****** search and replies.  I'm not sure how they could possibly have an A- rating with the BBB based on their online complaints, much less the numerous BBB complaints.  That's on me and I've learned an expensive lesson. 

  Customer Answer

  Date: 04/07/2025

  I desire to close this complaint and confirm that we have come to a satisfactory agreement with BluStar.  We appreciate ****** working with us to rectify the situation that brought about our issues & concerns in the first place.  Know that, If the 401(k) / pension field is where and how you conduct your business BluStar does have the means to put you in front of qualified client's / businesses.  If I could have removed the complaint completely I would have done so but that is not an option.  It has been resolved and we are satisfied. Thank you again ****** for working with us.  

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blustar promised to deliver 401k sales leads WITH Plan documents. I paid $5000.00 for 4 leads and I have not received any leads yet, I want my money back. the leads they do send are people saying they never wanted to meet or were told it was a meeting for something else. The whole company appears to be a scam

  Business Response

  Date: 09/04/2024

  BluStar takes all feedback, positive and negative, very seriously. Over the course of our relationship with this client they have been to 4 meetings within their desired parameters. We welcome a call from the client to further discuss options, but due to costs associated with the project there cannot be a refund at this time.

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22171699

   

  This is a complete and flat out lie from Blustar, how would they know this? They are completely making this up to get out of their obligations. Complete scammers and always will be
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/11/2024

  Each meeting in question was confirmed on a recorded line and subsequently sent as an audio file to the client. We then give the client a 5 day window to report to us in order to let us know if there were any issues. We welcome the client to reach out directly in order to see if there is anything within reason that can be done in order to make them whole.

  Customer Answer

  Date: 09/12/2024

  The contract specifically states that meetings will be with decision makers and that they provide plan documents. THIS NEVER TOOK PLACE FOR ANY OF THE MEETINGS
  Complaint: 22171699
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is incredibly disorganized, was terrible at communicating their primary deliverables (qualified intro appointments) and I only received 3 out of 4 that I paid for. I asked business owner/partner about the 4th of 4 qualified intro appointments countless times. Finally after months of continuous follow-ups asking about it, they told me they will not be issuing a refund or scheduling a replacement qualified intro because I was past the window of communication listed within the small print of the contract (5 days following wasted time with unqualified intro), which is 100% inconsistent with what the owner/partner communicated to me by phone real time when it was happening.Never filed a BBB complaint previously, but at $1,250/appointment, BluStar merited it! Buyer beware! Look elsewhere! I would NOT encourage anyone to engage them for their services. Look elsewhere.

  Business Response

  Date: 08/08/2024

  Unfortunately, there is a 5 day window for report requests. This is due to the costs associated with producing a prospect and the window for BluStar to pay those out. 

  This is not only bolded in the agreement under our replacementpolicy, it is also in all of our materials as well as every email to our clients when a prospect is confirmed for them.

  Although the client requested replacement far outside of the window, as an amicable compromise we did offer to include a free meeting with the funding of two more prospects.

  Additionally, this client missed emails regarding confirmed prospects in the beginning of our relationship and as a result we incurred costs, but still provided replacements as a show of good faith. We were not required to do so, but it is always our goal to build long term relationships with our clients.

  We are requesting the client reach out to us directly in order to see if there is anything within reason that can be done in order to resolve the issue.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22105208
  
  I am rejecting this response because: the individual that provided response from the firm is a partner/owner at BluStar. Hes fully aware that there is extensive documentation (and less formal / undocumented phone calls between he/she, and me (I am the owner of an independent ********************* Advisor that serves as Fiduciary Partner on $160M+ as of 06/30/24)), supporting the notion that this companies deliverables and execution does not merit fees they charge and that I did not receive a qualified appointment.

  Further, earlier the month in question (May 2023), less than four weeks prior to the one appointment in question, BluStar sent me to 200+ miles to the front door of a different small prospect (which is a business that shares mutual B2B insurance advisors I partnered with immediately prior to starting my firm). When I knocked at the door I was told the business intentionally cancelled the appointment they scheduled with BluStar - again 200+ miles away. Talk about embarrassing and frustrating. Which led to extensive back and forth phone calls with the BluStar partner Im speaking of, so that we could prevent scheduling fiascos like this from happening on a go forward bas, to which one more appointment occurred and is the appointment in question.
  

  Part of his/her response is, however, correct - they did offer for me to receive a replacement meeting to replace the intro in question / that was not a valid appointment, but under one condition - that I buy two more appointments, in which case they would replace the meeting. I explained to the partner/owner, and another of his/her partners in email multiple times that we are not in the business of paying $2,500 for two extra appointments when the initial contract wasnt fulfilled, in my eyes, the customer.

  To fellow Advisory practice owners - be forewarned, this is the most difficult partner relationship I ever experienced. Completely dissatisfied.
  

  Biggest waste of personally-financed resources so far, but even more importantly, biggest waste of time Ive spent with a service provider since starting the firm 2-3 years ago.
  
  

  Business Response

  Date: 08/27/2024

  We wish the client all the success in the world and are regretful of the situation. Although we have paid out the commissions and other costs associated with the lead in question, he is still more than welcome to reach out for his free meeting with renewal. 

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: January 18th, 2024 - Credit card charged Amount of Money Paid to Business: $5,500 ($11,000 total including charge for $5,500 in Sep 2023)I am deeply disappointed with this situation and BluStar Connections' procedures and wish to give BlueStar every opportunity to rectify. As a loyal client, I want only to be reimbursed for the second $5,500 charged. ***************************, Senior Partner, offered a 50% refund and stated he needed to present a resolution to the other Partners and would get back next week, while I requested full reimbursement for the $5,500 charge. I am requesting full reimbursement rather than partial or no reimbursement for the five appointments canceled or "paused," nor scheduled, similar to the multiple other BBB complaints on file. The months, emails, and phone calls have made this an extremely frustrating experience. I am happy to provide the details via call logs and emails on request to save the reader the gross details of the multiple requests and stalling tactics by BluStar Connections. ***************************, Senior Partner, is attempting to partially resolve this by offering a 50% refund, which will not make me whole. In turn, I am happy to remove the BBB complaint when I receive the $5,500.00 requested.

  Business Response

  Date: 05/02/2024

  BluStar takes all feedback, positive and negative, very seriously. Over the course of our relationship with this client, *************************** agreed to pay $11,000 for 10 prospects. This was over two separate charges, both $5,500 for 5 prospects. Our price is actually $5,200 for four, but we agreed to honor the discounted rate for the 2nd batch anyway. The client contractually agrees to guarantee a non refundable fee due to costs involved with each project that BluStar must use. Those costs are incurred by BluStar starting the very first day of payment. We compensate their executive, surveyors, schedulers, back office and confirmers. We invite the client to reach back out for resolution, but a total refund is not an option at this time.

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21658479
  
  I am rejecting and disputing this response because:
  

  BluStar fails to address the specific issue of the second $5,500 charge on ******* 18th.  For complete transparency, I request that all communication regarding my request for a full refund of the second $5,500 charge be documented in writing through this BBB claim Site.
  
  On September 26th, 2023, I signed only one contract for 5 appointments in two areas: 1) **************, **, and 2) *****, **, with decision makers of 401Ks for $2-$20M plans.  See attached.  Only one (1) of the five (5) scheduled appointments somewhat met the criteria or parameters of the original contract.   The other appointments were scheduled with non-decision makers who had no authority to make decisions regarding 401K plans or were outside of **************, **, and 2) *****, **, areas listed in the contract, or both. 
  
  On September 20th, I attended appointment #1 with *******************, Office Manager, not a Decision maker, from *****, ******************** & *****, P. A. in *****, ***
  
  On October 3rd, I attended appointment #2 with *****************, CFO of Logistics ****************** in **********, **, and scheduled a follow-up meeting on October 17th.  Only to discover that the owners required individual participant disclosures before providing the participant's personal information.
  
  On ******* 6th, 2024, BluStar scheduled appointment #3 with ***********************, HRM, not a decision-maker, from Abicor Binzel ********* in *********, ******** (a 1hr 30 min to 2hr 40 min drive from my home) and rescheduled a Zoom call for ******* 16th.  *********************** declined the call, and I scrambled to set up a Zoom call for ******* 19th, only to find out she was not impressed with BluStar nor in a position to make changes to their 401K.
  
  On ******* 18th, I attended a scheduled appointment #4, with *******************, Treasurer, not the decision maker, ***** ***************** in *********, ******** (a 1hr 30 min to 2hr 40 min drive from my home), and on ******* 22nd, received the following feedback, "Thank you for the follow-up.  At this time, we are not interested in continuing this conversation.  I was not impressed with BluStar's approach to setting up the initial meeting.  They told me that someone named ***** was going to visit us from ********, and then you arrived, to my surprise.  Also, the Empower site instructions you provided are not accurate." 
  
  On ******* 18th, 2024, after receiving an email notification from *************************, BluStar's Regional Sales Director, I was charged an additional $5,500 for five more future appointments without signing a new contract on my **************** Business credit card.
  
  On ******* 18th, BluStar scheduled appointment #5 for ******* 25th with the Office Manager of Law Offices Of ************** Gold in *********, *************;
  
  On ******* 22nd, 2024, I shared the negative feedback from **** from ***** ***************** and *********************** from Abicor Binzel ********** and ************************* replied, "Hi *******, I am sorry that happened.  I will submit this for a credit" referring to the original contract."  
  
  On February 6th, I requested to cancel my appointment and all future appointments after informing ************************* that I could not make the rescheduled appointment #5 on time with the Law Offices Of ************** Gold in *********, ********, after it had been rescheduled several times from ******* 25th to February 6th and the appointment is in ********* that is a 1hr 40 min to 3hr 40 drive from my home.  That day, there was heavy traffic from my **********, **, home, so I requested to cancel rather than be late for the appointment.  Accordingly,  ******* agreed to 'pause' the account and replied to the BluStar team, "******* would not be able to make this appointment today.  He has asked that we cancel it and not reassign it to him; it's an hour's drive for him.  Also, he has a lot of catching up with his existing clients and wants to hold assignments for now.  We will reconnect at the end of February to determine if he is ready to accept appointments again.  He understands that he has a credit on file for the ******* renewal and asked that we please leave that on our books until he is ready.  To be clear now, I am seeking to cancel, not 'pause,' and request my $5,500 be reimbursed, as this pause suggested by ************************* only muddy the waters.
  
  On May 2nd, I finally Spoke to ***************************, partner, who requested a 50% refund and stated he needed to present a resolution to the other Partners after multiple emails and phone calls requesting credit for the $5,500 charged to my credit card on ******* 18th. 
  
  I conceded that BluStar incurred the cost of scheduling the 5 appointments to compensate their executives, surveyors, schedulers, back office, and confirmers.  Additionally, I conceded only received 4 appointments for the original $5,500.  However, contest the additional $5,500 charge totaling $11,000. I am not seeking reimbursement for the original five (5) questionable appointments. No second contract exists for the charge on ******* 18th.  I invite BluStar to refund fully;   I am merely requesting BluStar make full reimbursement for the second $5,500 charged on ******* 18th, which was "paused," unscheduled, unfulfilled, and canceled, and provide remediation in A fully transparent way by responding in writing via this BBB claim Site.
  
  
  Sincerely,
  

  
  ***************************

  Business Response

  Date: 05/06/2024

  unfortunately, the reply from the client is very misleading. He agreed to the 2nd charge of $5,500 and said he would just need to be placed on hold from receiving appointments for a few months. When this is the case, BluStar pauses scheduling, but continues surveying in order to continue to have a strong pipeline for they client when they return. If the client would not have agreed to pay for 5 more, we would not have charged them for 5 more.

  Customer Answer

  Date: 05/06/2024

   
  Complaint: 21658479
  
  I am rejecting Blue Stars response becauseI it fails to provide any satisfactory remedy for the second $5,500 charge. A total of $11,000 that is tantamount to theft. To sum up and simplify, I was charged the second $5,500 on Jan 18th without a second contract for the five (5) additional appointments. I contacted Blue Star to cancel the scheduling of 5 additional appointments, and BlueStar placed the service on 'pause.' Refer to the previous response for the detailed factual time. Blue Star's practice is deceptive as the original contract does not mention the word 'pause.' Now, I must dispute Blue Star's level of effort for "surveying," which is not required. I did not agree to pay for five (5) additional appointments and canceled the 5th appointment from the original contract for $5,500. 

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/20/2024

  The client is more than welcome to give us a call to discuss further, but we have email correspondence with them reflecting that not only did they agree to move forward but they would have to wait until June to attend appointments. He told his executive that the payment was fine and to wait until June to start scheduling appointments. The surveys continued to be done in order to set the client up for success when they returned. Our goal is to see everyone our clients attain success through our program. We ask that the client reach out directly for resolution.

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21658479
  
  I am rejecting this response because:

  I declined to call this specific refund for the second $5,500 charge. I maintain all communications made through this BBB portal for full transparency.The email, which I believe referenced *************************, BluStar Connections, Regional Sales Director, summarized our call to internal BluStar Connection staff, not from me, and does not accurately represent my understanding of that conversation. My understanding was that I could expect a $5,500 charge at the end of the billing cycle in 30 days and to hold scheduling appointments for 30 days.  On Feb 6th, when I called to cancel, ******* responded to BuStar Connections with, "He has asked that we cancel it and not reassign it to...We will reconnect at the end of February to determine if he is ready to accept appointments again."  Moreover, waiting until **** was offered by BluStar Connections after I requested a refund for the second $5,500 charge.

  Sincerely,
  
  ***************************

  Business Response

  Date: 06/03/2024

   We maintain that the client agreed to a non refundable payment after his first experience and then subsequently requested a refund after there were funds from that payment committed to the continuation of his project. As discussed with the client previously, he is more than welcome to contact us directly in order to discuss a resolution.

  Customer Answer

  Date: 06/12/2024

   
  Complaint: 21658479
  
  I am rejecting this response because:

  I maintain all communications be transmitted via this BBB portal for transparency purposes regarding the second $5,500 charge.  I hereby demand returning of all monies charged to my credit card on Janurary 18th. 

  I am seeking legal council for Damages and Injunctive Relief Arising from Unjust Enrichment,Misrepresentation, Fraud, Violations Of The Fair Credit Billing Act, Deceptive And Unfair Trade Practices, Consumer Protection Law Violations, Negligent Misrepresentation, Civil Theft, Intentional Infliction Of *********************** Distress, And Breach Of Contract.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 06/27/2024

  Concur with BBB closing BBB Complaint.  ********** services reached a settlement on monies owed to me by BluStar Connections, also known under BluStar Leads Inc. for the 2nd Five Thousand Five Hundred Dollars ($5,500.00) charged on my credit card.   See attached Attorney Demand Letter and check. 

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advisors, beware of ******* Scam artists! I paid Bluestar $2500 on 8/26/22 for 2 future qualified 401k appointments. According to our contract, these “appointments must be with decision-making parties that provide fee disclosures with intent to review and consider alternatives” and $2-10mm in assets. After 2 months of no opportunities in the large New England area, I agreed to meet a plan sponsor who ******* said had $2mm in assets despite the 5500 showing $1.2mm. This should have been my first warning as the meeting was falsely represented and did not meet the agreed upon parameters. Nevertheless, I foolishly paid another $2500 for 2 more meetings under Rob F******’s false promises that the leads were coming. Over the next several months, I had calls with Mr. F who acted surprised that I wasn’t receiving leads. He continued to give excuses and promised the opportunities would come and I would be escalated to the “high volume pipeline.” Every time I complained, I would receive a ******* notice that they’ve identified a prospect in my area – but nothing would ever materialize except cancelled meetings. Eight months later, I finally had my only qualified meeting. By this point, I was asking for a refund of my 2nd payment of $2500 while I gave ******* more time to fulfill their promise of 2 qualified meetings. Mr. F promised to return my $2500 if they did not provide qualified meetings over the next month – and I generously gave them 2 months. The check was never sent. Months later, nearly 1 year after utilizing their services, they provided meetings with 1: A Plan Sponsor that was expecting to meet their current advisor, not an independent and 2: A Plan Sponsor who had no interest in reviewing the plan, but was told by ******* that their current provider required the review. Any ethical business would have owned their breach of contract. One qualified meeting after nearly a year for $5000 borders on theft. Instead, they offered me $1250 to part ways.

  Business Response

  Date: 08/03/2023

  ******* takes all reviews into consideration and values feedback, positive and negative, from all clients. The client has been on four confirmed meetings through *******. Although we do not provide refunds due to the costs associated with each client's project, we do provide replacement prospects in the event of a non opportunity.  We want to see every client have success and will do everything in our power to make that happen. We invite this client to reach back out to us in order to allow us to help them with follow ups and/or replacement prospects. We hope to be able to reach an amicable resolution with the client.

  Business Response

  Date: 08/03/2023

  Here is a screenshot of a confirmation through text messaging from one of his meetings as well where we clearly inform the person he is meeting with that he is totally independent and even provide a link to his website.

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Run far away from BluStar Connections!! This is a total scam operation and I wish I had found this site before entering into a contract with them. On March 28th, 2023 I spoke on the telephone after receiving a solicitation email with Suzanne with BluStar Connections regarding two fully vetted and qualified 401k sales leads. Suzanne gave me the dollar size of each 401k plan and the number of participants and said both opportunities had been fully vetted and were in my area and she would forward me the information immediately after signing their contract. Suzanne also said if I was not satisfied with BluStar Connections I could request a full refund. I decided to enter into the contract, and needless to say never received any of the information on the two 401k opportunities that were detailed by Suzanne over the telephone. When I asked what happened to the leads we discussed, I was sent some generic unqualified "prospecting notes" that anyone could pull off a 5500. By the 6th day I realized this was nothing more than a bait and switch scam. BluStar never delivered one qualified lead, only nebulous notes that anyone can pull off a 5500. On April 6th, 2023 I requested a full refund to Suzanne via email for failure to uphold their end of the agreement. On April 7th, 2023 I received an email from Robert F****** offering a 50% refund via paper check mailed to my address. Also on April 6th, I discovered all the on-line complaints against BluStar Connections, detailing the supposed 50% refund and how that turns out to be another lie from BluStar. I have responded to Mr. F****** that I want my full amount refunded to me. Mr. F****** has offered his 50% refund check via the mail, but this is obviously a lie tactic intended to stall and delay the victim until they give up. Their business address appears to be a UPS store in Apopka, FL. Today I have sent an email to Robert F****** asking for his business address and have received no reply. Today I have filed reports with the Federal Trade Commission, the State of Texas Attorney General, and local law enforcement. I am also preparing my case with an attorney.

  Business Response

  Date: 04/26/2023

  The client was assigned leads through our process immediately upon executing the agreement. He was assigned 3 leads within the first few days. The client within a week of executing the agreement asked for a refund. We responded immediately to find an amicable resolution. The client was not receptive and proceeded to dispute his payment with the bank. The funds were removed from our account. We've also attempted to call the client multiple times and have not been able to reach him. He sent an email on 4/25 asking for our address to which we replied today. We have converted to a completely virtual office model which is why we maintain a PO Box. The client doesn't seem to want to actually resolve the issue. Again he can return our calls to have a discussion on an amicable resolution. 

  Customer Answer

  Date: 05/08/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have NOT admitted to anything!!  BluStar is a lying, scheming organization based on fraud and deception.  I will only communicate via this BBB website as I want every communication documented and I do not trust BluStar on the telephone.  Robert F****** should cease and desist all phone calls!!  I have repeatedly stated I want a full refund as BluStar failed to uphold their end of the agreement.  BluStar can resolve this by agreeing that a full refund is in order due to their failure to uphold their end of the agreement, period.  If BluStar was a legitimate business, they would not be seeking to retain an illegitimate charge, rather they would be concerned with actual business activities, and not running a fraudulent organization.  Case in point, the already dozen or so complaints on the BBB website!! 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/09/2023

  The client seems very adamant about disparaging our company versus finding an actual resolution. As stated previously the client has already disputed the charge with his bank which has removed the fee he paid from our account. This is now being handled by the banks and the payment merchants processes. 

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to Robert F****** on 02/22/2023 requesting a refund for services not met per contract. I have been dealing with another contact at Bluestar and had to do numerous follow ups to get them to send me a credible lead. I spent $3000 and and received 14 dead leads in which they either canceled prior which was 9 of them or when I called they hung up on me or didn't know what the call was about. This company appears to be selling a product that is all talk and no product. There was only one meeting with an actual person who basically told me the decision maker doesn't meet with anybody and is never in the office. Bluestar prides themselves on vetting the call but in these cases the leads are garbage. None of the leads lead to a decision maker. After speaking with Robert F****** on 2/22 he indicated he would get back with me by the end of the week and he wanted me to pay another $1000 for another lead which i though was crazy. I sent a follow up email the following week and heard no response still on the refund or another lead. Basically from my experience they do not deliver on what they promise. Based on my conversations with Bluestar which I have recordings of they indicated that I would be in contact with a key decision maker which implies a person who says yes or no. So far I was in contact with one person who was jut employed in HR person and had no say so on the DC plan. Super disappointed in the quality of what this company is trying to sell. They say they help advisors but it appears they take advantage of them. Not good business. All I was requesting was a refund for not meeting the services agreed to. Word of mouth doesn't go anywhere you need to get it in writing. Luckily I have it on recording. Why can't businesses just own up to what they offer. There are better ways to make things happen.

  Customer Answer

  Date: 03/20/2023

  
  The issue has been resolved please close complaint. This was inadvertently submitted because the owner of this company was sick and was not able to respond to my calls during this period. I had thought he was ignoring me but he wasn’t.
  
   
  
  Thank you,
  
  ***** *******

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Richard G***** from this company reached out to us the beginning of this year and stated that they had qualified leads ready to send to us and all we needed to do was to send them $1000. We did this and never saw any leads. In addition, we asked over and over for a refund and that also wasn't done. This is no way of doing business. Buyer beware. I wish we would have checked the BBB sooner to see all of the complaints. I would NEVER recommend this business to anyone.

  Business Response

  Date: 01/09/2023

  We spoke with ***** and agreed to issue a refund. ***** agreed that once the check was received she would formally request to remove the complaint with the BBB. A Check was sent and cased on 12/12/2022. See attachment for a copy of the check
  See Attachment/File: *********************************

  Customer Answer

  Date: 01/10/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  After months of no leads and months of asking for a refund. We finally had to resort to posting on BBB it was only at that time did we receive a refund. Thank you it has cleared the bank. This case is closed.