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Business Profile

Birthing Center

Labor of Love Birth Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Birthing Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/16/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Labor of Love failed to tell me that my insurance covers pre-natal care at 100%. I ended up withdrawing from care at this facility in my second trimester after paying around $1500. I dont have the exact total but my husband will compile a list of transaction dates and amounts as soon as possible. They didnt issue a refund upon my departure. I found out from my insurance provider that prenatal care is fully covered months after I withdrew from care which resulted in me emailing the facility to ask what the funds I paid went towards. They sent over an itemized receipt with confusing language, probably to ensure that I didnt understand that a refund was due. I assumed they wouldve issued a refund after reviewing my billing to send said receipt, they did not. Two months later, I followed up and emailed billing asking for a refund. I was told it would be received within a couple of weeks. It has been nearly a month and no refund has been provided. To be clear, I withdrew from care in July 2023. They have already billed my insurance for my prenatal care on top of keeping the funds that I paid them out of pocket. This is double billing and fraudulent behavior that they wouldve gotten away with had I not been informed of my insurance coverage.

    Business Response

    Date: 01/17/2024

    Hello, 

    We have issued a refund to ****** on Monday Jan 15th, and it should be expected to be delivered by bank check by 1/22/24.  We have sent messages ****** through our secure client portal with this information, as well as a response to her ****** review. 

    Being the request is for a refund, we hope this satisfies this inquary complaint.  

    We have documentation of ******'s request for an update on her refund coming on December 18th, 2023 with our responce coming the same day that a refund would be processed after the 1st of the year.  

    We agree a refund was due.  We have issued that refund.  

    Please be in touch is there something further needed to resolve this complaint.  

    Kindly, 
    *********************


    Customer Answer

    Date: 01/24/2024

     
    Complaint: 21135823

    I am rejecting this response because:

    The refund check received via mail was in the amount of $924.80 on 01/23/2024. This is a day after I was told I would receive it. According to my records and a receipt from Labor of Love, I have paid a total of $1,525.00 to the facility. The amount of $599.20 is missing from the refund. It has been over 6 months since I have transferred out of care. It has been over a month since I contacted Peg requesting the refund. It is highly disappointing that I have yet to receive a full refund on top of the fact that I wouldnt have received anything at all if I hadnt inquired about it.

    Sincerely,

    ******************************************

    Business Response

    Date: 03/04/2024

    Hello, 

    We have an email exchange with ****** that is attached sharing that a full refund was being issued, and she should please reach out if she does not receive it.  

    The financial agreement ****** signed showed she understood there were fees that are a part of care that are not covered by insurance, and now those have also been refunded.  

    Please help us understand how this is not resolved. 

    Sincerely, 
    *********************
    Director of Outreach and Education

Labor of Love Birth Center is NOT a BBB Accredited Business.

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