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Business Profile

Coin Dealers

Gainesville Coins, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Dealers.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 278 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent the first check on 10/24 and they got it 10/30 showing as cashed. They had a notice saying wait 4-5 weeks but it has been more than that. My shipping date is showing as not shipped as of yet. I have also sent the second and that is cashed too.

    Business Response

    Date: 01/08/2025

    This Customer placed 3 orders and cancelled all 3 orders and we refunded her money in full.

  • Initial Complaint

    Date:12/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/31/24, my wife and I wired Gainesville Coins $11,358.07 for an order of silver and gold coins. As of today, 12/4/24, we have not received our order. We did call twice, once in October and once in November to check on the status of the order. We were told that it would ship in a couple of weeks but it did not. We emailed the company this morning and received a standard reply email which contained no indication of the shipping date. It has been over 4 months and we feel we have no choice but to file a formal complaint with the BBB and if necessary, we will proceed with legal counsel to help resolve this matter.

    Business Response

    Date: 12/05/2024

    We have been trying to reach the customer his order is ready

  • Initial Complaint

    Date:12/04/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8-21-24 order number ****** I ordered (2) 90% silver US coins $100.00 face value for ******** plus $41.95 shipping and handling fee bill below.Order Confirmation Check You Sat 10/19/2024 7:15 AM When is this order going to get here? *****.Gainesville Coins LLC<*******************************************************>?You ? Gainesville Coins Order Number: ****** Date Of Order: 08/21/2024 Hello, ***** *******.Thank you for your order. Please review your information below. If you have any further questions feel free to call us at ************** or Email us at ******************************* Order No. ****** Billing Information:***** ******* ****************************************************************************** Phone: ********** Email: ******************* Shipping Information:***** ******* ****************************************************************************** Shipping Method:Standard Shipping Total Amount Due By Check: $******** Your credit card has only been authorized $244.67 for the 5% deposit required for check payments. This authorization will be voided and the funds returned to your card once we have received your check for the full order amount of $******** and the check clears a 10 business day hold.This order should be here acording to their web page 5-8 weeks after check clears and that happened long ago and no order arrived.Several calls resulted in no order again so I want my order delivered asap. The price of silver has gone up after my order date of 8-21-24 and now the order is worth a higher price than paid in silver. Many complaints have been filed for the same problem and this needs to stop right away or their licence should be revolked to do bussiness in their state,.

    Business Response

    Date: 01/03/2025

    This Customers Order was shipped and received.

    Customer Answer

    Date: 01/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

    After contactng the attorney general and filing a complaint with them the next day the company sent me a email that they were shipping the order thats 6 months late.

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gainesville coin received $8213.00 from my business account for a $100 gram bar of gold on 08/23/24. They have failed to deliver anything. On 10/18/24 **** sent email and promised shipment within a few week. Nothing arrived and as of today no one will return call. Ive purchased numerous times in the past without being cheated out of funds

    Customer Answer

    Date: 11/18/2024

     
    Better Business Bureau:

     After making several more attempts to make contact, letting Gainesville Coin know I had actually filed a complaint with BBB, ***** sales manager replied and agreed to make me whole. Thank you for your time, brief and successful. 

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:10/04/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on July 29, Order # ******,Payment was received by Gainesville Coins on 8/6/2024.An unusual post about a delay posted on site showing 6 - 8 weeks.Having already done business with Gainesville coins multiple times, I still placed the order.I have had an email requesting status and a phone call to the business, I received a confirmation from the owner, indicating My order would be shipped on OCT 1, 2024. Today Oct 3, No receipt that the order has been ******* Order was in the amount in excess of $4,031.62 After some investigation, I have found numerous postings of others whom have not received their order, some in excess of 3 months, then I came upon you site with notices causing alarm. I have just sent the owner a demand for my order or immediately to refund my money.Being well versed on the law, especially the *** code as well as the *** 30 day ruling for delivery. And I have the receipts and will if necessary reach out to the ************ as well as the Attorney general

    Customer Answer

    Date: 10/21/2024

     
    Better Business Bureau:

       Thank you for your follow up to my complaint about non receipt of order from Gainesville coins, As a follow up once I placed my complaint, I did follow up to Gainesville coins demanding delivery or Refund.
      They have sent my order and at this time I do not need any additional help on my claim personally,
       However I think that Gainesville Coins company be monitored for their business practices as I'm sure if the business model they use is not changed, Many people will have similar complaints and possible chance financial loses.

    Thank you for your help
    ****** ***********

  • Initial Complaint

    Date:09/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Non-fulfillment of order # ****** [placed 4/23/24] for 12 US Gold Eagles.

    Business Response

    Date: 10/02/2024

    This order was shipped and completed

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failure to deliver promptly and refusing to cancel the order.

    Business Response

    Date: 10/02/2024

    This Customer was a first time buyer and decided he wanted to cancel the order, he spoke to our customer service *** on 9/18/2024 screaming inappropriate comments, we immediately cancelled his order and refunded his credit card the same day.

    Customer Answer

    Date: 10/03/2024

     
    Better Business Bureau:

    Since the BBB reached out to ***************;Coin they have refunded my payment and cancelled the order.  I am satisfied with the settlement and appreciate your assistance.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:08/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order prior to 6/22/24, they rcvd my wire transfer 6/22. Been almost 9 weeks, still no delivery. **** and condescending people on phone, refused to send me to management. Looking at these other complaints, now I see why. Been a customer for 20+yrs, never again. Something changed drastically there.

    Business Response

    Date: 08/23/2024

    This order has been shipped unfortunately this customer doesn't believe anything we have told him, he was speaking to a Supervisor and we did provide him tracking for his package with *** if he had tracked it he would have seen they had possession at 6:03 PM 8/22/24 we upgraded his shipping and will receive it Monday 8/26/2024.

    Customer Answer

    Date: 08/23/2024

     
    Complaint: 22180337

    I am rejecting this response because:
    After over 2 months of waiting for my order involving $24,000, several phone calls which were very rude and very difficult, this guy, obviously the same guy I spoke with last, continues his obnoxious responses. I have not yet received my order, but am now confident it will arrive Monday. I will never deal with this once decent company ever again, and will encourage others to do likewise.


    Sincerely,

    *********************

  • Initial Complaint

    Date:07/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    made a order on may 9th. paid by check, it posted on the 14th on my account. now its 7-30-2024 and still no order showing processed or shipped yet

    Business Response

    Date: 07/30/2024

    We are in touch with the customer regarding his order, unfortunately one of his previous order was lost by the **** so that ship type is blocked on his account and our system automatically converts the ship type to *** This customers address is a PO Box and *** does not deliver to a PO Box. We have been trying to reach our customer to get an alternate physical address to ship his order to by ***. We reached him today and his order will be going out first thing tomorrow morning.

  • Initial Complaint

    Date:06/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered gold in April, our check was received there April 29th. The initial 4-6 week leadtime has passed and our questions to Gainesville Coins, LLC are answered with very vague & non-committal answers, like: " best info I have is that it is processing" & "should be shipping soon, I&#**;ll let the manager know". Our order is #***-507858.

    Business Response

    Date: 06/19/2024

    We spoke to this customer yesterday and explained her package was in shipping and will be going out today

Gainesville Coins, LLC is NOT a BBB Accredited Business.

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