Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the program in April of 2023. I also finished the program in 4/23. This certification has been of zero use to me. It has not helped me to get a job, I also have emailed multiple times trying to get my name changed on my certificate to my married name to see if this would help. No one reached back out to me. I would like a refund!!! as this is not professional, otherwise I wouldve at least received a response! Very unhappy.

  Business Response

  Date: 12/27/2024

  Thank you for reaching out to us. We sincerely apologize for any inconvenience or frustration youve experienced regarding the change of your name on your course completion certificate.
  

  In reference to your refund request:
  Unfortunately PayPal does not allow us to process refunds for purchases made over six months ago.  Given that your purchase was over a year and a half ago, we're unable to provide a refund at this time. 
  
  Additionally, our policy stipulates that course completion certificates can only be issued under the original purchasers name. This rule is in place to ensure the integrity and credibility of our certification process.
  
  We understand your disappointment and regret any inconvenience caused by our inability to fulfill your current request. Although we're unable to make exceptions in this matter, we genuinely value your feedback and are continually working to improve our customer service and policies.
  
  Again, we apologize for the inconvenience. If you have any more questions or need further assistance, please do not hesitate to contact us.
  
  Thank you for understanding.

• Initial Complaint

  Date:07/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a nurse registry we refer potential caregivers who are lacking a Home Health Aide certificate to places to obtain one. In the past NCO online was accredited and a good option. They have lost their accredidation in the state of ******* and still took the ****** dollars from the young caregivers we referred to them. The paper they gave them (Certificate) is useless and now after finding out they are no longer accredited they will have to start over and can not work until they do! They should #1 Ask what sate #2 disclose they are not accredited!! Dishonest! Refunds are demanded!

  Business Response

  Date: 07/24/2024

  Hello!
  
  As the new management of NCO we apologize for the frustration you must be experiencing right now. We have no record of you reaching out to us through email directly to rectify this situation. Please reach out to us and provide us the transaction information associated with your purchase(s). 
  
  Purchase Method:
  Date of purchases:
  Individuals Names:
  
  No where on our website does it say we are accredited or that we guarantee employment. This is strictly the responsibility of the customer to determine if our services will meet their specific needs and expectations.
  
  We apologize for the inconvenience and want you to know we are not in the business of taking people's money without providing value. We disclaim on all of our enrollment pages and FAQ page that individuals should do their own due diligence and research to verify our services will meet their specific needs and expectations before purchase.
  
  We are in the business are nurturing people on their caregiver journey and preparing them for their state certification exams, competency evaluations and assisting them in starting their own Private independent ***************** companies. 
  
  We sincerely apologize for the misunderstanding and would greatly appreciate it if you reached out to us directly via email so we can verify your claim above and see if we can amicably address your refund request.
  
  Thank you for bringing this issue to our attention we look forward to rectifying your concerns.
  
  NCO Support
  

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on oct 16, 2023, the money came out of my sons account, for his sister to take this class for,$99.99. We have called numerous times and sent emails and have received nothing back. I am trying to find out what states this certificate is good for. The certificate is not valid in my state the number doesn't come ** in the system. The website does not state, therefore this is no good, and unless they can tell me where it's valid they are fake.

  Business Response

  Date: 04/19/2024

  We are writing to express our sincere regret upon learning that your experience with our company fell short of your expectations. As new management, we are committed to ensuring that every interaction with our platform exceeds your satisfaction.

  We take great pride in offering a comprehensive online learning experience aimed at delivering exceptional value to our customers. Our commitment to customer satisfaction is reflected in our no-questions-asked refund policy. We understand that circumstances may vary, which is why we offer a 100% refund to those who haven't completed their course or received their certificate. Additionally, we provide a 50% refund to individuals who have completed their course but are unable to fully utilize our services.

  It deeply troubles us that your previous encounters with our company led you to share your concerns. Please accept our sincerest apologies for any inconvenience or dissatisfaction you may have experienced.

  In an effort to address your concerns promptly, we would like to extend a long-overdue solution by offering you a full refund for any services you either did not receive or were dissatisfied with. We kindly request that you reach out to us directly via email at ****************************** so that we may collaborate on finding the best resolution for you.

  For any future inquiries or concerns, we encourage everyone to contact us directly at ****************************** . Rest assured, our team is dedicated to providing you with a swift and satisfactory response to all your questions and concerns.

  Once again, we apologize for any inconvenience you may have experienced, and we thank you for bringing this matter to our attention. We look forward to the opportunity to rectify the situation and restore your confidence in our services.

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 20769773
  
  I am rejecting this response because: I paid for the class did the online work and want my certificate as proof. AS LONG AS it is New York State certified because if it is not, it is also still invalid. Then I will be proceeding with a refund. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/26/2024

  Thank you for reaching out with your concerns regarding the Home Health Aide (HHA) online course you enrolled in through our website. We are truly sorry to hear that our service did not fully meet your expectations, especially given the stringent training requirements for home care in *********
  We strive to cater to a diverse clientele, including those entering the professional home care field and individuals who are preparing to care for their loved ones. We recognize that the varied state regulations and agency requirements present significant challenges, which we aim to clarify for our customers.

  To aid in making informed decisions, our FAQ and enrollment pages explicitly highlight the importance of verifying whether our courses meet specific local or employment requirements. This step is vital to prevent the type of situation you've encountered, where a course may not fully meet the credentials needed for professional employment or personal expectations.

  Our courses are versatile. For instance, in some states, they can serve as refresher courses or for continuous education, while in others, they may not meet certification requirements but could help a single individual in setting up a private homecare service with private clients. This diversity in application underscores why due diligence is critical before enrollment.

  Despite our efforts, we understand that our course did not align with your specific needs, and we deeply regret any frustration caused. To reaffirm our commitment to your satisfaction, we are prepared to offer a full refund. We have updated our refund policy to better accommodate our customers, allowing a 100% refund for those who choose not to complete the course and a 50% refund for those who complete it but find it inadequate for their needs.

  Your feedback is invaluable to us as it aids in refining our services and enhancing our communication. We are dedicated to improving our offerings and ensuring clearer guidelines to prevent similar concerns in the future.

  Please email us to set up a method of reimbursement. As PayPal only allows 180 days for us to provide refunds. Thank you for your patience and understanding. We look forward to resolving and providing closure to this issue.

  Customer Answer

  Date: 04/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled for a dual ********* course. The *** certificate was fine - the *** email was a duplicate of the *** certificate instead of the *** one I should have gotten. I've reached out to the company multiple times, via email, phone calls, voicemail messages, you name it, it's been ignored by the company for weeks now. I NEED my *** certificate for work. I regret ever doing business with them as their customer service is literally nonexistent!

  Business Response

  Date: 04/19/2024

  We are writing to express our sincere regret upon learning that your experience with our company fell short of your expectations. As new management, we are committed to ensuring that every interaction with our platform exceeds your satisfaction.

  We take great pride in offering a comprehensive online learning experience aimed at delivering exceptional value to our customers. Our commitment to customer satisfaction is reflected in our no-questions-asked refund policy. We understand that circumstances may vary, which is why we offer a 100% refund to those who haven't completed their course or received their certificate. Additionally, we provide a 50% refund to individuals who have completed their course but are unable to fully utilize our services.

  It deeply troubles us that your previous encounters with our company led you to share your concerns. Please accept our sincerest apologies for any inconvenience or dissatisfaction you may have experienced.

  In an effort to address your concerns promptly, we would like to extend a long-overdue solution by offering you a full refund for any services you either did not receive or were dissatisfied with. We kindly request that you reach out to us directly via email at ****************************** so that we may collaborate on finding the best resolution for you.

  For any future inquiries or concerns, we encourage everyone to contact us directly at ****************************** . Rest assured, our team is dedicated to providing you with a swift and satisfactory response to all your questions and concerns.

  Once again, we apologize for any inconvenience you may have experienced, and we thank you for bringing this matter to our attention. We look forward to the opportunity to rectify the situation and restore your confidence in our services.

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 20554570
  
  I am rejecting this response because: 7 months is a ridiculous amount of time to wait for a resolution.  They have made absolutely no attempt to contact me directly even though they have my information.   ** being directed yet again to email them to resolve this - that didnt work 7 months ago when I tried to no avail.  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/22/2024

  This is an attempt to send you your money back and make things right. We understand your frustrations and are attempting to refund your money. We are under new management and wish to sincerely apologize for your experience. Please reach out to us and provide some method that is convenient so we can reimburse you. Thank you for your time. Please reach out to us at ****************************** 

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 20554570
  
  I am rejecting this response because: *********** took 7 months to respond and only did so because I went through BBB.  I had to dispute the payment through PayPal to get any sort of resolution and now they are saying they refunded me.   Nope.   PayPal did.  If they had simply sent me the certificate I earned or responded back to any of my calls, emails, messages this would have been resolved easily by fixing the missing certificate situation.   Im wondering if theyre even a valid institution at this point - is this a scam site or could I actually use the certificate if I did get it? 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/17/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled with this online school (May 9, 2022). Having problems with downloading the work assignments and have taken 2 exams. Emailed them to [email protected] three (3) times. They will not send me the exam results. Since May 11, 2022, I have called them and have left four (4) voice mail messages, none have been returned. On May 16, 2022, I called telephone ************* and left another message stating that I want a refund for this so-called class. This "school" appears to be nothing more than a scam.

  Customer Answer

  Date: 06/01/2022

  Dear BBB: Thank you for your response. As of today's date, I have heard nothing from Nursing Certifications Online. They will not acknowledge my email messages or have they returned any voice messages. Deeply saddened by all of this - and I believe this "school" is nothing but a scam.

  Business Response

  Date: 04/19/2024

  We are writing to express our sincere regret upon learning that your experience with our company fell short of your expectations. As new management, we are committed to ensuring that every interaction with our platform exceeds your satisfaction.

  We take great pride in offering a comprehensive online learning experience aimed at delivering exceptional value to our customers. Our commitment to customer satisfaction is reflected in our no-questions-asked refund policy. We understand that circumstances may vary, which is why we offer a 100% refund to those who haven't completed their course or received their certificate. Additionally, we provide a 50% refund to individuals who have completed their course but are unable to fully utilize our services.

  It deeply troubles us that your previous encounters with our company led you to share your concerns. Please accept our sincerest apologies for any inconvenience or dissatisfaction you may have experienced.

  In an effort to address your concerns promptly, we would like to extend a long-overdue solution by offering you a full refund for any services you either did not receive or were dissatisfied with. We kindly request that you reach out to us directly via email at ****************************** so that we may collaborate on finding the best resolution for you.

  For any future inquiries or concerns, we encourage everyone to contact us directly at ****************************** . Rest assured, our team is dedicated to providing you with a swift and satisfactory response to all your questions and concerns.

  Once again, we apologize for any inconvenience you may have experienced, and we thank you for bringing this matter to our attention. We look forward to the opportunity to rectify the situation and restore your confidence in our services.

  Customer Answer

  Date: 04/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

  Expecting a full refund for the *** Course.  
  
  Sincerely,
  
  **************