Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** is requesting legal fees after leadership swap *** **** were automatically deducted then after swap they stated they sent letter home.Never been late before until Wise Property Management took over

  

  Business Response

  Date: 11/21/2024

  The resident was sent notices of the amount due. The payment was not made and the process to collect the funds was followed. As approved by the community Board of Directors. Since this file is currently with association counsel, we kindly ask that you contact them directly to resolve the matter. We are sorry but we are unable to help any further as the file is not with our office. 

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22583046
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22583046
  
  I am rejecting this response because:

  Please see attached
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 12/06/2024

  In the information provided, we advised when your payment was due. A coupon book was sent out and multiple statements. The payment was not paid, over a period of time. The Board instructed us to send all unpaid accounts to the ********************** attorney. This is a valid amount due. There is nothing more we are able to do as the matter was sent to counsel for nonpayment. 

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22583046
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I complaint (1-2 weeks) before about the Broken roof that makes the rain water to enter into our unit and making the sealing to become fluffy. The Association mentioned took the necessary action repaired the roof but still the water is entering into the unit, and today broken the sealing to drop the water into the house...requested to allow me to go to roof for taking necessary action to prevent water entering into our unit but I was not permitted... Not they took my complaint seriously that make the sealing to broke today... Would highly appreciate for taking this complaint seriously to fix the roof and refund me the expenses that is coming to me on fixing the sealing because of this broken roof due to Association neglegency. Importantly, we purchased this unt 3 months before and Association is well aware of we have a medical case in our house, still no necessary action is taken properly yet..Would appreciate fixing the roof as soon as possible.....

  

  Business Response

  Date: 08/05/2024

  The owner reported a roof leak with Wise Property Management, which a roofer was sent promptly. The board and Wise was under the impression this was repaired. We are getting a roofer out to look at this again and make a repair once it is safe to do so after the storm passes. 

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22092108
  
  I am rejecting this response because:
  

   

  Thank you for following up our case. Yesterday, roofer came to see the leakage status. Hopefully, the roofer will fix it soon. But the sealing is broken and cracked by this time.
  
  Photo is attached herewith.
  
  Thanks and regards

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/07/2024

  Before any drywall repair can be performed, the roof has to be addressed.  We are glad to hear that the roofer was out so swiftly.  I recommend going through the proper forum and contacting us directly with regards to updates to this repair.  Doing this through the BBB is not the appropriate forum.  This will be our final response here.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22092108
  
  Want to inform that in this weekend rain, no water dropped from the sealing into our unit.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/13/2024

  Ok, let me know next week to confirm and I will schedule vendor to fix ceiling.

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22092108
  
  Hi *****,
  
   
  
  We confirmed no leakage of water from sealing into the unit yet. We can schedule to fix the ceiling
  
   
  
  ********

  

  Business Response

  Date: 08/26/2024

  Good afternoon,

   

  It appears this was a mistaken complaint to the BBB as the owner had continued to CC an email when reaching back out to me. They confirmed that the roof leak was fixed and let us know we can proceed with the ceiling repair. I confirmed the owner's number and scheduled with a vendor to repair his ceiling. All parties should be resolved and happy. 

  Customer Answer

  Date: 08/28/2024

   
  Better Business Bureau:

  Good Morning
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The wise property management fixed the roof and fixed the ceiling. The latest fixed ceiling photo is also attached herewith. I would request to close the complaint and please remove from the forum.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/1/23 I dropped off two checks to pay the insurance and also the hoa monthly fee on this date and they still have not been cashed. *** emailed the contact person ******* several times and he finally answered me after several attempts. He informed me they have received it and thats all. Its been 20 days and they still have not cashed my checks. This company does not reply to my calls or emails and they do not honor requests.

  

  Business Response

  Date: 10/27/2023

  Below is a timeline of the property manager's communication with the unit owner:
  
  Sept 27. Owner reached out to me asking where she can drop off payment and confirming that she did.
  
  October 10 and 11 Unit owner reached out asking why payment had not been processed, to which I responded advising I would look into it but that I would need the check numbers to verify they had been received, if not already posted. She then responded with the check numbers if 102 and ****.Once I got the check numbers, I forwarded to ***** to review.
  
  October 12 ***** advised the following: The September payment was check number 101, it was on the old owners ledger, I did move it. I do not see check number 102. **** and **** was already moved.
  
  October 16 Owner made several inquiries to me unrelated to the BBB complaint submitted, to which I responded.
  
  October 18 Owner reached out saying that checks still not had been cashed. *** already confirmed receipt and I provided her a copy of her ledger so she can review.
  
  October 21 Owner responded stating there are still two checks that have not been cashed, with those checks being dropped off on the first, or so she says. I responded again asking for her to clarify the check numbers she is referring to. She responded by saying she already gave me the check numbers, among other things.
  
  October 22 I clarified my request by stating The reason I asked for you to reconfirm the check numbers you submitted to us is because we did not receive a check 102 as you had mentioned in a previous email. We did receive a check 101,however that was returned due to insufficient funds. Our accounting department looked into the check 102 that you mentioned, but they do not have that check.Your account ledger that was sent to you on October 18 reflects this. The unit owner then responded that she dropped off check 103 and ****. Check ****, as per the ledger I provided her, was already added to her account ledger.
  
  There has been no further communication with the owner at this point.
  
  The latest update I have is from today, where I checked on check 103 to see if this had been assessed already, or if we could confirm we had received it. Her account does not show check 103 being added, nor are we able to confirm that it had been received.

  We have verified this an accurate reflection of the events.

  Customer Answer

  Date: 10/30/2023

   
  Complaint: 20763618
  
  I am rejecting this response because:
  It doesnt take me to verify the checks. I put them in an envelope together with the same dates. You had 20 days to cash the checks but you rather harass me and ask to verify check numbers when all you had to do is cash the checks that you had available. 
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/01/2023

  We are not in receipt of a check #***.  As stated in our reply, we did receive a check #***.  This check was returned by the bank for non-sufficient funds.  It remains the homeowner's responsibility to ensure their accounts are current with the associations we service.  We have no record of check #*** on file and no record of a receipt being provided on said check.  We recommend this homeowner make their account current with the association ASAP to prevent any further action by the association with regard to collection.

  Customer Answer

  Date: 11/03/2023

   
  Complaint: 20763618
  
  I am rejecting this response because:
  I already sent in two checks in the same envelope. How do you cash one and not the other? 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a two story condo. When I bought the condo there was a small brown spot in my living room. My upstairs is above the living room. Since I have moved in when there is a lot of wind the living room leaks. They said it was my hvac. Spent **** having it redone. Not my hvac. Now my condo reeks of mildew and water damage. It is from a siding or roof issue which is HOA responsibility. I have reached out few times. Nothing has been done. HOA president said its not roofing. And if it siding cant be repaired for two years. Im spending 500$ on a public adjuster this weekend to identify the problem and the negligence of the realtor the inspector and the people who handle ********** condominiums and sign off on inspections. Also where money is being spent how much and where is going where. Im Positive my Dog is not feeling well lethargic dude to mold. I have no issue if there is concern. There is none of that. I would be aware of the moisture issues the, the termites the terrible HOA and beware of s bad realtor. The place is not terrible but for a first time single woman home buyer do your homework. And read the litigation and have a lawyer review it . My gutters were torn down a year ago not replaced. My car port town down not replaced. I cant see the numbers on my parking spot. Its pAint . Rotting wood all Around my condo I bought a year ago and its negligent on moisture rodents ants and termites. Why would I tent or fix this with rotting wood and hole in my fire wall also another ridiculous issue. Not safe, HOA allows that. Its up To me to fix it which is fine just be aware your place is hopefully inspected properly. I paid my HOA late moving in I thought it could be paid annually or semi. Went to a lawyerlike really i think 45 dayspaid that bs . anyways I want to make this my home they are not helping and dont seem to care about branding this place kind of *****. Great location getting neglected. Beware and I just want it fixed and addressed.

  

  Business Response

  Date: 09/11/2023

  Regarding this complaint, please be advised the Wise Property Management operates at the direction of your association's board of directors and can't act unilaterally on any item without the approval of the ***** of ************************** the subfloor issue between stories, Morganwoods is an HOA and is not responsible for subflooring or issues arising in that area.

  Regarding the siding or roof issue, please direct your correspondence through the appropriate channel by emailing your assigned community association manager, **************************  His email is ***************************************  He will deliver that to the ***** and get with them on the matter.  The association is in the midst of performing roof replacements as it stands.

  Regarding lawyers, the Association's counsel will respond directly to any attorney correspondence.  Again, this is not a Wise Property Management matter.

  Regarding gutters, they were removed per the ***** as part of the installation process for new roofs.  They will be replaced once funds become available.  Again, this is per ***** direction.

  Regarding carports, they were taken down as an emergency per engineer report as a hazard.  They will be replaced once funds are available.  Again, this is per ***** direction.

  Regarding your account, the owner is responsible to keep their account current.  If it was referred to the association's attorney for collections, the account was over 90 days delinquent.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worse association Ive every dealt with. If I had known how incompetent and rude these people are, I wouldve never purchased my home. I have requested several times that my parking spot be repaved since every time it rains, my spot floods. Its ******* and it rains all the time. They refuse to do anything about it. They made me get a new fence while my other neighbors fences are way more dilapidated. I am now being harassed by the association and sent warnings for changing my oil in my spot and putting a trash bag out on my porch for a couple of hours, where it is not visible, til I got a chance to take it out.. While they continue to worry about the appearance of the property the continue to not properly secure this property with a working gate. Every two weeks it malfunctions and anyone can get inside. The contact person ******************* doesnt answer the phone or return calls when he sees my number. Multiple times *** had to have my partner call, and mysteriously he answers. I want my parking spot fixed and for you all to stop harassing me, the one non Spanish speaking resident in las Palmas.

  

  Business Response

  Date: 08/14/2023

  Wise Property Management does not make decisions regarding the re-paving of communities we manage.  We are a managing agent and take our direction from the association's board of directors.  The proper channel for this request would be to put the request in writing for us to submit to the board of directors for the association.

  Regarding the fence and other violations cited in reference to the complainant's unit, the ***** of ********* at Las Palmas has charged WISE with the enforcement of the governing documents.  This is done uniformly.  All owners in the community are subject to enforcement of the governing docs.

  The proper channel to receive a response and attention from the ***** of ********* would be to put issues in writing to the ***** by sending correspondence through our office.  We will ensure that all correspondence is delivered to the ***** for their attention.  **** will perform our contractual duty of carrying out any direction/action the ***** directs us to.

  Thank you.

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a work order with this homeowners association back in November. My wood is rotting at the front. I have put in numerous requests and sent multiple emails following up to have a handyman come up and this company has yet to follow through with their end of the deal. I have emailed evidence showing where the manager (*************************) promised that it would be taken care of the end of last month, ( which he continues to promise and not actually do) and that promise has yet to occur. He is either unreachable or will brush off the issue and continue to promise while not actually hiring any handymen.

  

  Business Response

  Date: 06/02/2023

  The work order was issued and was verified as completed by the manager on the account, **********************  **** is not the manager on the account.  Please see attached from owner confirming the work was performed.

  Customer Answer

  Date: 06/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have come to resolution with company and to drop the case.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/26/23 I placed a rug in the trash dumpster at *************** Condominiums managed by Wise property management. Property manager ************************* took the rug out of the dumpster and put it at my front door with all kinds of disgusting, harmful junk on it. He could have called me or emailed me and I would have taken care of it.

  

  Business Response

  Date: 05/30/2023

  The tenant posting this complaint improperly disposed of a large (8 x 6) run inside the trash compactor causing the compactor to jam and produce a backflow of trash.  As per association policy, the rug was removed and returned to the unit for proper disposal.  Wise Property Management does not set policy, we only carry out the directives of the Board.  It is also worth mentioning that this individual is NOT a client as they are not a member of the association, but rather a tenant.  We will be addressing this matter with the unit owner per the association's direction.