We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Manufactured Homes Sales

Wayne Frier Mobile Homes of Macclenny

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Homes Sales.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been calling this person that was supposed to be calling me back and for about 7 months. Then she answers and says ...your warranty is out! I said oooono! This place is a mess! Cracked rub and all of the floors are so so bad! The floors are messed up and we can not get a year help! Waybe Frier sold us a **** *** Home which is a junk pile

    Business Response

    Date: 04/09/2025

    We are sorry to hear you are having any issues. We as dealerships rely on the manufacture to take care of our customers and get all service completed.

    I have sent your info to my project manager ***** Please look out for his call we will find a way to get you happy! Thank you 

  • Initial Complaint

    Date:01/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Down Payment: August 3, 2024 Date of 1st mortgage: Dec 1, 2024 Date of 2nd mortgage: Jan 1, 2025 We are still not living in our home. We are being given the run around constantly. Lies and misinformation. Was told we were waiting in the **** in December but when I reached out to the **** to get answers they informed me the response was sent in October. We called them when the 2 parts of the house were brought in because they shifts and cracked all across the ceilings. We were told, without anyone coming to look that it could be fixed. Well one half of my house is lopsided enough that doors keep popping open on their own or not opening all the way. The siding is warped, but we were told it was all fine and it could be fixed. We aren’t getting calls back. The remaining work to be done that was contracted has not been completed. We still don’t have water hooked up or electric competed. Walk throughs haven’t been finished and we’re still waitingh on inspections. Here we are coming up on our 3rd mortgage payment that will be due. I want my house completed and I want it done correctly.

    Business Response

    Date: 01/08/2025

    Good morning sorry you are having any issues. I have sent these photos to the builder **** *** ***** and ask they help get these 3 items addressed for you. They said they called this AM and was not able to reach you 

    My project manager said he spoke to your husband and was going to get a call back when he got freed up at work

    These items are pretty common and I know they will get them taken care of thank you 

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since the electric has been hooked up we have a *** outlet that is clicking when breaker was switched on. We are running extension cord to use our refrigerator and can't use the dishwasher as it's connected to the *** breaker. The guest bathroom toilet is leaking water at the connection. Siding is hanging off part of outside of the house open to water damage. We had them put the house up against the deck that was on the property when we bought the land and after the house was settled we were told we needed to take the deck off because it wouldn't pass inspection. The guest bedroom still needs put together there's open gaps on the wall and ceiling where the home connects. We have a water leak under the guest bathroom that we haven't been using because of the water leak at the toilet. We moved in 11 days ago and still haven't heard when they plan on coming out to correct everything. Not to mention no one came out to help once we had water and electricity turned on to inspect the house for safety. We made a total of 3 payments before we could even move in. Would really like to have everything corrected so we can use everything.

    Business Response

    Date: 05/22/2023

    Hey ******* Im sorry to hear you are having any issues. I will send this to some of our personal contractors and get whatever is needed done out there. They will call you tomorrow or Wed to schedule thanks 

    Customer Answer

    Date: 05/23/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* ********

     

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We closed on our home June of 2022 and i constantly has to stay on top of them to get things done. The mobile home sat for 2 weeks apart with no work being completed. I had to call every day in order to make something happen to get them moving on our home that we bought. Well, they finally started putting the house together and within the mth we were able to move in. Once we were in the home i noticed all the lack of work that was not completed and the work that was completed was just thrown together. There are gaps in the walls and the ceilings as well as wholes where they didn't take the time to put the home together correctly. July comes and i began to get sick and notice the MOLD that was growing an in my master bedroom as well as all the wood framing not nailed down and the toilets linking water. here is it dec and i still have issues in my home and have reported it over and over an no one will contact me. I get called at 8:30 at night from their drunk contractors wanting to set an appt to come out but why so late in the night and when your afterhours drinking. very uncall for. The manager of the place we bought the home from says this is common and they would fix it problem is it's been fixed already and now the mold is back and the wood framing is steady popping lose. I email them over and over and no one seems to care nor want to do anything. i have requested over and over for a manager or an actual contact for ***** frier to call and they continue to just send it to the contractors instead of facing the fact they sold me a home that has mold in it. It's not priority to them but this is our brand-new home that is ruined. The customer Service and respect is not there for this business, and something needs to be address. I will be seeking legal advice but do not recommend anyone buying a home from here. This was supposed to be a new on the lot but i believe it was sitting there for mths and mths and then got sold to us and now nothing but issues.

    Business Response

    Date: 01/03/2023

    Good afternoon *** I am always surprised to receive these complaints. We are surely relying on the builder of the home to finish and button up service. I will follow up with service today and have ****** ** ***** reach out to you 

    Can you please email me some pics of current mold issues or major issues with home please I will make sure they are taken care of thank you 

    Tell us why here...

    Customer Answer

    Date: 01/11/2023

    I just got someone out to my house today to confirm this issue and my daughter was in a wreck. I do not want to close this case and for there is a lot still that needs to be done.

    Thank you *** *******

    Business Response

    Date: 01/11/2023

    *** something is not right here. The factory keeps trying to contact you with no response. No one can get in touch with you.

    ***** came by this week ready to fix all repairs and you turned him away and said you did not want anything fixed. You told ***** you would get with your lawyer and let us know if you wanted the items fixed.

    ***** the head of service called you twice this AM and did not get an answer. 

    **** *** ******* wants to immediately get this straightened out and also wants to talk to you. They were there this week to complete all repairs. Please Call:

    ***** ******* ******** ************

    ****** ******* *** ************

Wayne Frier Mobile Homes of Macclenny is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.