We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Remodel Contractors

Generations Custom Construction LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

This profile includes complaints for Generations Custom Construction LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Generations Custom Construction LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Generations Custom Construction LLC

      5043 Farm LN Macclenny, FL 32063

    • Generations Custom Construction LLC

      Glen Saint Mary, FL 32040

    • Generations Custom Construction LLC

      PO Box 307 Macclenny, FL 32063-0307

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 11, 2022, we received a bid for a full home refurb totaling $25,540 from Generations Custom Construction which is attached for review. The job started and progressed timely until which time there was an issue with the flooring selected. The issue was overcome and a second selection of flooring was installed, with issue. We requested the buckling of the flooring to be addressed; however it was not, causing damage to the flooring requiring replacement. We were then told cabinets were ordered from **** ****** but delayed. Then we were told the contractor canceled the cabinet order due to time delays and presented a bid for almost double anticipated cost, we declined and ordered cabinets independent of the contractor. At this time, the contractor never returned to complete any further work. The contractor was given an advance of $20,402.50. Based on work not completed and cost of flooring repair work we a due a refund. Items not completed as outline on the bid are as follows: $4000 cabinet allowance, $1275 cabin installation w/ plumbing and electric, master vanity allowance $850, install master vanity with plumbing $550, replace broken window in master bath $500, repair rotten wood at front door and in living room $250 (living room was repaired, front door was not), demo toilet and vanity in hall bath $100 (toilet was removed vanity was not), allowance for toilet and vanity $200 (toilet was replaced vanity was not), $175 for painting of base boards and ceiling trim (no ceiling trim was purchased, painted or installed). The floor/floor repair cost $1000 and we are due that reimbursement, because it could have been corrected. Addressing the difference in the bid of $25,540 and the paid amount of $20,402.50 - there was no ceiling trim installed quoted at $1550 and the flooring was purchase for less than noted allowance. With all things noted we are seeking a refund of $6562.50.

    Generations Custom Construction LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.