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Business Profile

Gun Store

Pro-Tactical Gunshop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believed I've been scammed by this business. I ordered this item (Order#****) last 02/26/25 online. I received a receipt, seems *********************** date was set for 03/4/25 but after a day I received an email from a shipping company called "SpeedyShipHub" that they are shipping the item. After a couple of days, I am being charged first an amount of $500 for various type of fees such as City Entrance Fee and some other fees which I've never heard of for shipping to the State of ******. I consulted with them and they vouched that these fees were legitimate so I paid them. I told this business that it was never indicated that the item was being shipped by this shipping company and I did not select this shipping company. Procedure they ask is to either pay by ****** through "friends and family" process which cannot be disputed at ****** and also through *****. Both ****** and ***** denied the transactions but this company even helped pass on the dubious fees via ***** Pay to this shipping company. After that I got another email from the shipping company about an additional another "Right to Ownership" fee of $700. This I consulted again with this business and they claimed it is legit and all these charges are refundable but I have not seen any official documents or so. I requested for documents but all I got was email assurance which is dubious. So, I did not pay the last fee they are asking for and told this business I want my money back and I did not receive the item I ordered. The person helping me from this business assured me of 100 percent satisfaction but I only dealt with him via their business chat. Up to today, I have not been refunded my refund request. I doubt if I will even get back the money I sent this dubious shipping company. I've never heard from them again after I told them to "return the item to sender and refund me all the money I sent them and report their bad business practice.

  • Initial Complaint

    Date:02/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb. 17th 2024, I made a purchase at Pro-Tactical Gun Shops website. I ordered 1 - 1lb. can of reloading powder and 1 - box of Nosler Accubond bullets. The person I dealt with name is (if its true) is *************************. He had be go through Paypal friends and family to make payment of $127.72 which I did. He had me send the money to a email address of ******************** (should have been suspicious at that point) I got emails confirming the order, receipt of payment and would be provided a tracking number when the items ship. After inquiring a few days later about my order, I got excuses such as shipping has been delayed etc. I sent text messages as well as emails trying to find out what happened to my order. At this point, I got no replies back from the seller. I continued to attempt to make contact and never got a response back. I would like to get reimbursed my purchase price and have the "business" shutdown.

    Customer Answer

    Date: 02/26/2024

    From: *********************** <**********************************>
    Sent: Monday, February 26, 2024 1:58 PM
    To: *************************** <**************************************>
    Subject: Re: BBB Complaint Case #********

     

    That is the name of the business, a website. Pro-Tactical Gun Shop. That's the "business" I filed a complaint against concerning fake website and my loss of $127.72 , Thanks again. **********************************************

     

     

    On 2/26/2024 8:27 AM, *************************** wrote:

    Hello Don,

     

    We received the complaint that you filed against the company called ******* Reloads, claiming a location in ******************.

     

    I noticed you mentioned the business, Pro-Tactical Guns Shops, in your complaint. What was the name of the business and website your ordered from? We need to know which business you purchased from. Please let me know at your earliest convenience so we can process your complaint.

     

    Thank you, 

    Customer Answer

    Date: 02/29/2024

    I purchased the items from a website called Pro-Tactical Gun Shop on the internet. The order confirmation and processing emails were received under the name ******* firearms and archery. I'm not sure why they differ. Please continue investigating my complaint.

    Customer Answer

    Date: 02/29/2024

    I have tried to attach the receipt and it just won't take it. At this point I am entirely frustrated with your system in general. I provided what I could and if that's not enough I'm sorry

    Customer Answer

    Date: 03/14/2024

    The "company" is a scam. I told you that from the start of this. You don't seem to use the same internet tools I did to find out they are bogus. Paypal sent me an email stating that the email address ********************** is not available any longer, it was taken down probably by the ***** that took my money illegally. If you haven't gotten any further in resolving my claim at this point then we should call it a learning experience for me. I gave you all the info I had on the situation so thats that I guess.  Try shutting down these fraudulent websites that steal money from honest citizens.

Pro-Tactical Gunshop is NOT a BBB Accredited Business.

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