ComplaintsforEcoSun Homes, LLC

• Initial Complaint

  06/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a ******** home about a year ago from EcoSun Homes. Since February weve found ourselves in horrible circumstances and EcoSun has not cared. Last night, plumbing under the slab foundation leaked into the home and rendered our toilets and bathrooms unusable. We had to turn off all water in the home. We called and emailed the emergency services affiliated with them only to be told that they havent worked with them for over five years! The backup is a result of a break or bow in a pipe under the slab foundation. The construction manager and has been investigating the mold issue caused by seepage from the septic system since February. His supervisor and so many other experts have been looking, but nothing is being accomplished! While they have been pursuing the sub contractors insurance company to recover losses, our living situation has worsened and we can no longer safely live in the home. We have been repeatedly assured that EcoSun will do the utmost to help us, but that has simply not been the case. Plumbing, mold, and structural damage due to this issue have not been addressed in a timely manner. We have been subjected to all types of problems and health hazards including mold, bacteria, and airborne contamination. When I have asked EcoSun to escalate this matter as quickly as possible, they dragged their feet for six months. They never called in a leak Management Team to find the exact location of the break. So now we need the slab foundation to be addressed, and we need accommodations for my family of five, while this work is being done. We have been more than patient and accommodating. They have still not honored their promises to us. There are numerous violations of structural warranty and workmanship in our property. The number of problems we have encountered since buying this home is astronomical. We should not have to deal with all these issues in a new house! Its a wonder how they stay in business!

  Business response

  08/05/2024

  We are truly sorry for the inconvenience and frustration you have experienced. Please know that our warranty team is working diligently with our insurance providers and all building partners to ensure a swift and effective resolution to your issue.
  We understand how challenging this situation must be for you, and we are committed to addressing it as quickly as possible. Your patience and understanding during this time are greatly appreciated. Rest assured, we are doing everything in our power to expedite the process and provide you with the support you need.
  Thank you once again for your patience and for allowing us the opportunity to resolve this matter. We value your business and are dedicated to ensuring your satisfaction.

  Customer response

  08/05/2024

   
  Complaint: 21919174
  
  I am rejecting this response because: EcoSun Homes, LLC has not resolved the problem in a reasonable and timely manner.  The main line of the sanitary system under the home has an incorrect pitch.  We have had numerous sewage back *** into the home since June 26, 2024.  We are not able to use the toilets and drains in the home without fear of a backup.  It is now the beginning of August and we are approaching a busy hurricane season. 

  We fully believe that the rainwater from these upcoming storms will saturate the drain field in our system and cause the same problem to keep happening.  We have had no help and very little communication.  The only help we have had are portable toilets.  Even those toilets have not been maintained weekly.  We have had to wash our clothes in public laundries and use public facilities when our bathrooms have not been functional.  We are paying a mortgage on this home, however, we cannot live here comfortably!  This situation is unbearable and has caused a lot of difficulty for my family.  Without a detailed timeline of how and when the repairs for this defect to be done, we are not satisfied with this response.

  We are asking for a written plan with a timeline and details of what repairs need to be done.  We would also like a written plan on how EcoSun Homes will accommodate our family during this process.  At this time, we have very little evidence to substantiate that EcoSun Homes is working to resolve the problems in the home.
  
  Sincerely,
  
  *******************************-Josa

  Business response

  08/06/2024

  We are truly sorry for the inconvenience and frustration you have experienced. Please know that our warranty team is working diligently with our insurance providers and all building partners to ensure a swift and effective resolution to your issue.
  We understand how challenging this situation must be for you, and we are committed to addressing it as quickly as possible. Your patience and understanding during this time are greatly appreciated. Rest assured, we are doing everything in our power to expedite the process and provide you with the support you need.
  Thank you once again for your patience and for allowing us the opportunity to resolve this matter. We value your business and are dedicated to ensuring your satisfaction.

• Initial Complaint

  05/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I've signed with EcoSun Homes a Termination Agreement which states EcoSun will refund my Deposit "EMD to be returned when home is sold/closed". The property address is ***** ******* *** **** ********** ** *****. The property was sold on 03/29/2024. I've contacted EcoSun Homes representative Kyle P****, who signed this agreement, via email and he keeps forwarding my emails to the other personnel who I've never worked with and they are ignoring my messages. After I got back to Kyle P**** via email several times he said "I will not respond further." It's been 2 month and I have no money from them. Please see attached TERMINATION AGREEMENT. Thank you, *** ******

  Customer response

  06/10/2024

  I have heard from the EcoSun Homes, LLC and they resolved the issue.
  

  Thank you very very much for your support.

  *** ******

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hybrid water heater in New constructionhome is not properly working have made numerous calls to the Project Manager ***** to have it fixed, they sent Aqua Plumbing to look at it and did not repair the issue I still have the Hybrid Water Heater displaying an error code of ECC, I have not been able tomake contact with anyone from EcoSun Homes, and as of this date ***** no longer works there so I dont have any clue as to how to get this repaired since Ecosun only gave us a 2 yr warranty on specific items the warranty company stated that it they did not offer that coverage since it is under the manufacturer warranty, so how do i get this resolved.?

  Business response

  08/05/2024

  We are truly sorry for the inconvenience and frustration you have experienced. Once the home is closed, our supervisors are no longer in charge of the homes. Please file an inquiry in your warranty portal, and our team will attend to it as soon as possible.
  Thank you for your understanding and patience.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are at month nine with this business since signing our contract. Our lot has not even been cleared and permits are being denied. we have been given the runaround and conflicting stories every other month. We put a deposit of $1000 down that they are refusing to return

  Business response

  04/26/2024

  We're truly sorry for the challenges you've faced. At Ecosun Homes, we pride ourselves on delivering exceptional customer service. Rest assured, expediting the construction of your home is our top priority. Although the permit process can be lengthy and sometimes frustrating, our team is tirelessly working towards reaching the finish line as swiftly as possible. For regular progress updates, please don't hesitate to reach out to your dedicated sales ambassador. We're here to ensure your experience with us is as smooth as possible.

  Customer response

  04/27/2024

   
  Complaint: 21520995
  
  I am rejecting this response. Youre the only company having issues with North Ports new permit changes. Ive spoken to several companies as well as *************** permitting department themselves and no one else is having the set backs you are. What I was told is the lot is not large enough for the septic and thats why it has been and will continue to be denied. We have 4 children and need this money desperately for living expenses. This house was suppose to be finished in April. As I can appreciate setbacks and construction delays this has been so damaging for our family. We have spend our entire savings on rent because of the ongoing issues with this company and its negligence and carelessness. If you care about your customers you would return the money and move on. True companies have more than an office employees sending bad news to families. I have continuously asked for a different contact throughout this entire process to get more information from someone who knows what theyre talking about yet have been denied that right. 
  
  Sincerely,
  
  *******************************

  Business response

  04/29/2024

  We are sorry to hear that the information you have been provided has been inaccurate. The septic permit for the home was approved on January 25th, 2024. We are awaiting the city of ********** to issue the building permit at this time. You were originally quoted ***** month permitting/build time and we are still well within this timeframe and expect to deliver the home by then. ***** was never given as a delivery date for the home completion. While we can understand frustration with your personal situation please do not misrepresent the situation. We have happy to assist you further and can reach out to *********************************************

  Customer response

  05/07/2024

   
  Complaint: 21520995
  
  Not sure where youre getting your information from but we were absolutely told April as our completion date in the beginning steps of this process. Is this not one of your office ladies who sent me this email??

  I was not given misinformation. Your septic permit has been denied twice. Theres clearly a reason. Ive spoke with several people and other companies who dont seem to be having the same problems your company is having. Any ethical business would return my money back to me being you have gave us the run around and lied too since signing documents. We were told permits were already submitted to the county before deciding on this home in this location. That was the only reason we signed with you over other companies. I had to constantly reach out for updates due to your office ladys lack of professionalism. Weve built a home before and were given updates weekly even if there was nothing to be updated on. Due to that I made phone calls myself to the city of north port building department in October and November to find no permits were ever submitted under the parcel number we were given. *** asked countless times to have contact to anyone else in Ecosun homes who actually has an idea of what their talking about. I was told ****** was the only one I could speak with with is also abnormal for any building company Ive worked or spoken with in the past. Nothing weve been told has added up. I have countless text messages and emails that contradict themselves. The fact that weve been under contract since August and the lot isnt even cleared says it all. We have been more than patient and understanding. Its a $1000 deposit. Really not sure why your company is fighting so hard over such a little amount of money if youre a legit and functional business. We have been put in a terrible position having to spend majority of our savings on an overpriced apartment so our family has somewhere to stay until we can buy a home. We are now unable to purchase a home within the next 2 years. $1000 is groceries for our family. If you are really ok with s******* over families like this you should be ashamed of yourselves. Id love to speak to the owner or manager. 
  Sincerely,
  
  *******************************

• Initial Complaint

  02/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  EcoSun Home - ********************************* I placed a deposit on a new construction home in 1/2022. I continued to check on the progress of the lot but was patient because I know permits take time. When purchasing the salesperson assured me that the price would not change because this was factored in since build would take ***** months. 18 months later .....ground still was not broken AND they increased my purchase price and promised that it would be done by 12/2023. I refused to pay $50-60k more because this is no longer in my budget and the lack of communication was horrible. Cancellation was done 5/2023 and I am still waiting for a RESPONSE. Luckily, this was my personal purchase and not for a client because I would have been embarrassed. Needless to say, I have been reaching out numerous times and no one will answer my emails to resolve this issue. I was told by the office that refunds take up to 120 days and was given the accounting department email to follow up. Within reason .... I have waited.Horrible experience and I would NEVER recommend this company to any of my clients based on this experience. I saw the other negative reviews but I DID NOT listen because I am a realtor and I thought my transaction would be different. It was not and I can validate my claim and email interactions. I have since purchased another home in the same area. $50,000 less than their price increase.

  Business response

  03/08/2024

  Refund check was processed on 2/05/24. Good luck! 

  Customer response

  03/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A Check was NOT mailed on 2/5 as stated in the response.  Must be 3/5.  I will continue to wait.  As of 3/12 nothing has been received but I have waited this long. So 3-5 more days wont hurt.   If NOT received I will resubmit claim until satisfied. 
  
  Sincerely,
  
  *****************************

  Customer response

  04/08/2024

  Good Morning. Following up with this claim.  *********** still has NOT sent out a check.  I have given them ample enough time.  Per there response, check was mailed out a month ago.  I had supplied two addresses that they can use.  My ************** Address: ********************************************************** or My Local ******* Office address.  This was sent to them repeatedly for over 6 months. 

  Customer response

  04/08/2024

  Date Sent: 4/8/2024 8:39:02 AM
  Good Morning. Following up with this claim.  *********** still has NOT sent out a check.  I have given them ample enough time.  Per there response, check was mailed out a month ago.  I had supplied two addresses that they can use.  My ************** Address: ********************************************************** or My Local ******* Office address.  This was sent to them repeatedly for over 6 months. 

  Business response

  08/05/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced throughout this process.
  We understand your disappointment with the delay in construction and the unexpected price increase. We strive to ensure that our customers are informed and satisfied, and it is clear that we fell short in your case. The lack of communication and the extended time frame for your project are unacceptable, and we deeply regret the impact this has had on your plans and trust in our company.
  Regarding your cancellation and refund request, we are sorry for the delay you have faced. We recognize the frustration of not receiving a timely response and resolution. Please know that we are currently reviewing your case to expedite the refund process and address the communication breakdown you encountered.
  We value your feedback and are committed to improving our services and communication protocols to prevent such issues in the future. Our goal is to ensure that every customer has a positive experience with ********************** Home.
  Once again, we apologize for the inconvenience and thank you for your patience. We will be in touch shortly with an update on your refund status. If you have any further concerns or need immediate assistance, please contact our customer service team at [customer service phone number] or email us directly at [customer service email].
  Thank you for your understanding.

  Customer response

  08/05/2024

   
  Complaint: 21359562
  
  I am rejecting this response because: Previous response stated that a check was mailed out and the last sentence on the company representative response was "good luck" .  This was condescending and hurtful because I literally gave them every chance to rectify and remained professional throughout this ordeal.  If I accept now, they will close this case and my money will be lost.  It has been 1 year.  I will close this case once money has been received.  My mailing address is *******************************************  I have waited this long....I can wait for a few weeks for a check to be processed. 
  
  Sincerely,
  
  *****************************

  Business response

  08/05/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced throughout this process.
  We understand your disappointment with the delay in construction and the unexpected price increase. We strive to ensure that our customers are informed and satisfied, and it is clear that we fell short in your case. The lack of communication and the extended time frame for your project are unacceptable, and we deeply regret the impact this has had on your plans and trust in our company.
  Regarding your cancellation and refund request, we are sorry for the delay you have faced. We recognize the frustration of not receiving a timely response and resolution. Please know that we are currently reviewing your case to expedite the refund process and address the communication breakdown you encountered.
  We value your feedback and are committed to improving our services and communication protocols to prevent such issues in the future. Our goal is to ensure that every customer has a positive experience with ********************** Home.
  Once again, we apologize for the inconvenience and thank you for your patience. We will be in touch shortly with an update on your refund status. If you have any further concerns or need immediate assistance, please contact our customer service team at [customer service phone number] or email us directly at [customer service email].
  Thank you for your understanding.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Me and my fiancee ***************************** visit EcoSun Homes in ************ Design Studio. My fiancee and I met with ************** on July 5, 2023.@ 1pm. **************** sold ** on purchasing our home from EcoSun Homes we chose the model, color and style. We deposited $6,000 via money orders. On August 17 we were denied due to me not residing in ******** area. Refunds forms was signed and returned. We were told it will take 90/120 to receive our deposit which we have not received to this very day.

  Business response

  01/11/2024

  Hi *************,

  We have a copy of your contract but we are missing a copy of your executed Termination Agreement. This is what our accounting department would need to process your refund. Can you please send it to us at ******************************* so we can research this for you.
  

  Customer response

  01/24/2024

  As per our conversation I did not recieve any correspondence from ECO Sun Homes in reference to the refund of my deposit.  You will find attach s copy of the termination agreement signed in August 2023.

  Business response

  02/05/2024

  Need a response from the busienss

  Business response

  02/06/2024

  Our record show that $5,500 EMD was mailed on 10/16/23, and check was cashed. Good luck! 

  Customer response

  02/14/2024

   
  Complaint: 21129795
  
  I am rejecting this response because:   

  Eco Sun replied to my claim stating a check was mailed out on October 16, 2023 and was cashed. I did not receive said check from Eco Sun Homes.  I am requesting a copy of front and back of said check.  I have been in contact with *********************** via in person and telephone and it was never mention that a check was issued.

  
  

  If you should have any questions please feel free to contact me at *************.

  
  

  Thank you, for your attention.

  *************************

  
  
  

  Business response

  02/22/2024

  We wont publish copy of checks on public media. feel free to close the claim and contact our office for proof.  

  Business response

  08/05/2024

  Dear *************************,
  Thank you for your reply. Please note that **************** is not part of our accounting team and is therefore unaware of reimbursement processes. We have confirmed that the check was mailed and cashed. For copies of the check, kindly contact our accounting team directly, as we do not share such information on public social platforms.
  Thank you again, and we wish you a wonderful week ahead.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My husband and I went under contract for a home to be built with EcoSun's ******** office in December 2022. I was laid off in April 2023, so we had to cancel our purchase agreement on June 10, 2023. The agreement and termination paperwork clearly state that we'd receive all of our funds back except for $500. We are owed $5500. I've contacted the sales rep, EcoSun's offices, and I've had my realtor reach out multiple times. We were told we'd get our money back by the sales rep, and we were told by accounting via email that our funds were being "processed." That was months ago. We were told it could take upwards of 120 days to get our money back, but it has been 7 months. We would like our money returned immediately.

  Business response

  01/11/2024

  *****************,

  Your contract clearly states that once you are conditionally approved to purchase, the ******* money deposit becomes non-refundable. This is standard practice through the homebuilding industry and general real estate as a whole. Your sales rep, processed a termination for you requesting that the deposit be returned to you due to losing your employment. As you have uploaded yourself, this termination was never executed and signed by our corporate office as the deposit is not eligible to be returned. However, due to the nature of the reason for your termination we are understanding and willing to come to an amicable resolution. Someone from our corporate offices will be reaching out shortly.
  

• Initial Complaint

  09/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October 2,2021 I made an attempt to purchase a home through Ecosun Homes. Initially, I was approved, but after the rising cos of supplies during Covid, I became ineligible to purchase ;didn’t qualify for new price. A termination agreement that was requested for me to sign after be found ineligible to purchase on 7/27/22 and signed by corporate office on 8/29/22. Then a revised termination agreement was sent and signed 8/31/22 and then by corporate office on 9/6/22. I contacted sales. Sales referred me to accounting.my file is again, I review and again I have to wait 120 days to receive monies. Finally 4/21/23 I contacted the accounting department and representative again and I was never contacted back. Sincerely, after refurbishing this home I purchased, since I didn’t qualify for the Ecosuns home, my wife and I intended to sell and purchase an Ecosun home after 3 years. I don’t see us doing that now and as a disabled veteran, this is been an extreme inconvenience and disservice. My family and I just want our money back. No trouble and no review writing concerning this but after speaking with the legal department with the Veteran Affairs and a contract lawyer I was directed to making my complaint here. Thank you for your time and consideration.

  Business response

  12/06/2023

  our record show that check was mailed to ******************************************************

• Initial Complaint

  07/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed a $1000.00 deposit with EcoSun Homes, they increased the final price on the house and we declined to buy the house at the new price. We signed the termination agreement on October 12, 2022 and since then we have been trying to communicate with them to get our deposit back. No one responds to emails and all calls go to an automated system.

  Business response

  08/14/2023

  ********* *****, Our record indicate that cha\eck was mailed to you on November 12, 2022. please confirm receipt 

  Customer response

  02/05/2024

  Good afternoon. It has been more than 120 day and I have not received my refund nor received any communication from you. 

  
  

  Please let me know when to expect my refund.

  
  

  ********* Pares

  Business response

  02/06/2024

  Our record show that $500 check was mailed to your home on 1/12/2023. however it wasn't cashed as of yet. please provide updated mailing address so we can issue stop payment and recut the check. 

  Customer response

  02/16/2024

  My apologies for not responding before but I lost my job and has been looking for a new one. I have not received any response from EcoSun since the last email I sent them and copied you on 2/2/2024. Please help me get my $1000.00 deposit back.

  Regards,

  ********* Pares

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  First I will say that I was residing in the country of Panama and, looking for some one to build a small home on my lot in Palm Bay. I ran across EcoSun add. August 14 2021 I call and spoke with Ted F****r(one of there sale persons). The home they had that I liked was listed at $252,000. Aug 16 he sent me an e-mail saying I needed a construction loan from there lender for them to build on my lot. I said no thanks. Aug 18 I get an e-mail from him stating he had a Calabria that came back and wanted to know if I wanted it because, the slab had already poured. He said the price was the same and I need to wire $1000.00. I felt if slab was already completed it would not take that long for completion so I wired the money. I was sent a contract to sign for $252,000 with $25,000 of it was for the land. On September 8 Ted says the blocks for the home and the roof trusses were on site. I have a lot of e-mail with discussions and Ted gave me a close date of 28 January. 12 days before close, Ted leave a message on my phone that the close date is now moved to 24 February. I asked what happen because, he keeps telling me that things were all ok. 16 days before February 24th I get an e-mail from the company saying they are going to send me a new contract to sign because, the home is now $34,000 more. I sent an e-mail back to the company asking for something to tell me why the increase They never I repeat never said a word. When I talk with Ted, He makes out that he has nothing to do with it but , when I found this BBB later i see this is not the first that Ted has been involved in this. When I tall to Ted about the money he keeps telling me to e-mail the company. I have sent e-mails to the three times and as always no reply. They know what they are doing by keep your money because, this is a small claim and will take time in court to get your money. They were to give me my money back in March of 2022 it is now June 2023 will nothing. By the way they sold that home for 290,000.

  Business response

  06/13/2023

  Mr. ****** *****, we like to thank you for the review, and apologize we couldn't complete satisfactory transaction for your new home. our record show that you choose to terminate you contract with Ecosun homes due to unfortunate price increase required by market conditions and allowed per contract. shortly after, we also sent your $1,000 EMD deposit to *** ****** ** ****** *** ****** we truly hope to be able to earn your business in the future. 

  Customer response

  06/20/2023

  
  Complaint: ********
  
  I am rejecting this response because: I never lived at the address they said  they sent the $1000.00 too. My address was given to Ted a couple of times.

  My address is *** ****** *** ***************** *****.  If they sent it to that address, they could have stated it to me with one of my many e-mails I sent to them that they never replied.
  
  Sincerely,
  
  ****** *****

  Business response

  12/06/2023

  ***************************, we like to thank you for the review, and apologize we couldn't complete satisfactory transaction for your new home. our record show that you choose to terminate you contract with Ecosun homes due to unfortunate price increase required by market conditions and allowed per contract. shortly after, we also sent your $1,000 EMD deposit to ****************************************************. we truly hope to be able to earn your business in the future. 

  Customer response

  12/12/2023

   
  Complaint: 20146735
  
  I am rejecting this response because:One, I do not live in **** and your rep has my address. Two, the price will go up in time however, if you are building a home for me, you should be letting know of this before hand not just before closing of a $34,000.00 addition.  I am still looking for my deposit of $1000.00. I see where you have charge another account $34,000 for the same reason at the same time I was going on contract. So if you knew that at that time you should have change the price of the home then.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩