Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 2, 2023 I asked these people to move my military, ************** items in **** to his ******* base. They insisted I send a picture of a check for $600. I had to cancel 2 days later, which is a full refund per contract. I call they dont answer, hang up on me, or if they do talk to me they just keep lying saying they have sent the check refund to me. I have contacted a lawyer with still no check returned. Many people have apparently had the same problem not getting their money back per Trustpilot website. How can we allow companies to operate in the ** that continues do this to consumers? Someone should put a stop to these scammers. Please know this is not the same 3 Brothers moving and storage company operating in ******, ****, which is who I thought I had contacted.

  Business Response

  Date: 03/02/2024

  I have it noted on that on 2/10 a stop pay was issued you for the check that previously issued. I have requested an update on the status of the new check being issued. 

  Customer Answer

  Date: 03/09/2024

  I reviewed what 3 Brothers told you. They have been saying they will send my refund check for several months and never do. They will not answer my calls now. This is unacceptable and I wish for you all to continue this investigation.

  Customer Answer

  Date: 03/09/2024

   
  Complaint: 21307606
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********************

  Customer Answer

  Date: 03/28/2024

  I reviewed what 3 Brothers told you. They have been saying they will send my refund check for several months and never do. They will not answer my calls now. This is unacceptable and I wish for you all to continue this investigation.

  Customer Answer

  Date: 03/28/2024

  The last email indicated you need more information. Can you tell me what additional information you need from me? ************ 

  Customer Answer

  Date: 04/09/2024

  3 brothers has still not sent me anything and continues to put me on hold, and then disconnect me. I have not received my refund check for $600! They always have an excuse to keep putting me off.

  Business Response

  Date: 04/23/2024

  The refund for this customer has been processed and we have confirmed its dispatch through the mail. We apologize for any inconvenience caused by the delay in receiving these funds. Thank you for your patience.

  Customer Answer

  Date: 04/28/2024

   
  Complaint: 21307606
  
  I am rejecting this response because:  3 Brothers has been telling me that they have sent the check in the mail more then 3x's over the last 6 months. They have not sent me anything and every time we talk they say my address perfectly. When I speak with someone they will just say it got lost, they will reissue the check, and we go through this over and over. 
  
  Sincerely,
  
  ********************

  Business Response

  Date: 07/23/2024

  Our records indicate that the customer has received the funds. 

  Customer Answer

  Date: 07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:02/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired 3 Brothers Moving and Storage Company based out of ********, ** on 1-30-24 for a move from Virginia to *******. I had found a moving help website online and 3 Brothers Moving and Storage was the first company to contact me back and assure me that they could complete the move within my timeframe. The move included my personal property as well as my home business and equipment. They quoted me $5,600 for the move. On 2/1/24 they called back to confirm the goods to be moved and changed my quote to $11,900 and assured me that no matter what, that price could not increase for any reason. They sent out another company to load and transport my items, United ***************** United Speed Movers loaded about half of my items and then changed the price again to $26.000 threatening to leave me half loaded or charge huge fees to unload what they had already done. Even though I had all of my items packed into boxes and ready to go on the trucks, they insisted that some of it need repacking and charged me over $2,400 for 47 boxes. Upon delivery, I discovered that they actually only used 7 boxes total. On 2/4/24 my property was delivered to my house, but in different trucks from what it had been loaded into. They delivered boxes that had been opened during transit. They damaged my home during the delivery, damaged my property that was moved and I am now noticing items missing from my shipment. The delivery driver was very aggressive upon delivery and stated that if they were not paid what they asked for they would reload my items that were already delivered back into their trucks and leave with them. They also forced me to sign paperwork I was not comfortable signing under threat of stealing my property. ****************** was called to stop the threats and aggression from the delivery driver. They were also able to stop the movers from taking property back out of my home and reloading it into their trucks as well as inform the movers that I was not required to sign their paperwork. In total I was extorted for a little more than $21,000. Neither business involved has tired to resolve the issue. They are simply dodging my calls and do not return them.3 Brothers Moving Company and Storage ************************************************************************** ************ DOT #: ******* MC #: ******* Moving #: *******

  Business Response

  Date: 02/21/2024

  
  Upon finalization of the booking process, you will promptly receive a comprehensive Bill of Lading outlining the local carriers entrusted with executing your relocation. It is imperative to recognize that we function as a reputable moving broker. The initial estimate furnished is meticulously crafted based on the details provided during booking. Should there arise unforeseen circumstances such as additional or larger items not initially disclosed, or necessitated accessorial charges such as packing supplies for the secure transport of goods, the assigned driver will conduct a thorough assessment to determine the applicable charges before commencing the loading process.
  Per the terms of our agreement, the carrier is to be remunerated in full upon delivery, with requisite paperwork confirming the receipt of goods duly completed. To date, we have not been apprised of any issues pertaining to damaged or missing items. In the eventuality of any such occurrences, we urge you to promptly contact our dedicated customer service team at ********************************************************* to initiate the claims process with the carrier. Your prompt action will enable us to swiftly address any concerns and ensure your complete satisfaction with our services.

  9. CUSTOMER HAS ELECTED A "BINDING TO NOT EXCEED" *****, THE ***** COST WILL NOT EXCEED THE ESTIMATED AMOUNT; PROVIDED, HOWEVER THAT CUSTOMER PROVIDES 3 ********************************************* & ******************** LLC WITH AN ACCURATE DESCRIPTION OF THE ***** TO BE MOVED AND THE SERVICES TO BE PERFORMED. CUSTOMER HAS REQUESTED TO HAVE AN ESTIMATE PROVIDED FOR HIS/HER HOUSEHOLD ***** RELOCATION, IN ACCORDANCE WITH 49 CFR 371.113(C)(1), CUSTOMER AGREES TO WAIVE A PHYSICAL SURVEY OF THE HOUSEHOLD *****, AND ALTERNATIVELY AGREES TO RECEIVE A BINDING TO NOT EXCEED ESTIMATE BASED UPON THE SHIPPER PROVIDED ITEM LIST OF PROPERTY TO BE TRANSPORTED. IF ANY ADDITIONAL PIECES, PACKING SERVICES, WEIGHT OR LABOR SERVICES ARE ADDED AT THE ORIGIN OR DESTINATION TO THOSE QUOTED, THE CUSTOMER SHALL BE CHARGED FOR THESE SERVICES AT THE GOVERNING TARIFF RATES. CUSTOMER UNDERSTANDS THAT 3 ********************************************* & ******************** LLC HAS A 2100 LBS MINIMUM ON ALL SHIPMENTS. ANY SHIPMENT BELOW 2100 LBS. WILL BE CHARGED AT THE 2100 LBS RATE. THE ***** INCLUDES ALL FUEL SURCHARGES, TOLLS, LOAD AND UNLOAD, BASIC DISASSEMBLY AND REASSEMBLY OF STANDARD FURNITURE *****, UP TO 75 FEET OF LONG CARRY AT ORIGIN AND DESTINATION AND 1 FLIGHTS OF STAIRS. ELABORATE FURNITURE ***** THAT NEED TO BE DISASSEMBLED AND/OR REASSEMBLED MAY REQUIRE 3RD PARTY SERVICING OR ADDITIONAL LABOR AND SHOULD BE DISCLOSED TO YOUR ESTIMATOR AND INCLUDED IN YOUR ESTIMATE. DISCONNECTING AND/OR RECONNECTING OF APPLIANCES IS NOT INCLUDED IN THE *****. REASSEMBLY IS SUBJECT TO THE AVAILABILITY OF TOOLS AND/OR ALL PARTIES BEING AVAILABLE. THE PACKING AND UNPACKING OF BOXES IS ONLY INCLUDED IN THE ***** IF IT IS ITEMIZED IN THE PACKING AND UNPACKING SECTION OF YOUR ESTIMATE; ALL MATERIALS/LABOR FOR UNDISCLOSED ***** WILL BE EXTRA.

  16. UPON BOOKING, UP TO 50% DEPOSIT FEE IS REQUIRED TO BE PAID BY CHECK, ZELLE, OR ELECTRONIC TRANSFER INTO COMPANY ACCOUNT. UPON PICKUP CARRIER MAY COLLECT UP TO 70%. PAYMENT WILL BE DUE IN THE FORM OF CASH, CERTIFIED CHECK, OR CASHIER'S CHECK POSTAL MONEY ORDER. THE REMAINING BALANCE MUST BE PAID IN FULL UPON DELIVERY BY CASH OR POSTAL MONEY ORDER. THE CARRIER RESERVES THE RIGHT TO COLLECT UP TO 70% OF BALANCE DUE PRIOR TO THE ***** LEAVING THE ORIGIN STATE. SUBJECT TO FEDERAL LAW, PAYMENT IN FULL OF ALL CHARGES IS REQUIRED BEFORE DELIVERY AND PRIOR TO UNLOADING.

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21265525
  
  I am rejecting this response because: 

  Immediately upon booking the move was outsourced to a 3rd party without my knowledge. 3 brothers advertises itself a s a moving company, however it is not. It is a moving broker that merely charges an obscene amount of money just to make a phone call and do an estimate. The binding not to exceed estimate was accurate to the number of items and boxes I provided to 3 brothers. Upon the 3rd party Untited **************** arriving they immediately started upcharging and extorting more and more money as soon as my items were being loaded. 3 brothers was made aware of this 3 times throughout the course of the day on the phone, but refused to help saying there was nothing they could do. United Speed Movers unboxed and unpacked all my boxes making me use theirs and charging me for them. They charged me almost 1400 for tape, and made me put things in boxes that didn't need to go in them all so they could charge more. The ****** dollars quoted by the 3rd party hired without my knowledge did not include the nearly ***** deposit I had already paid to 3 brothers to simply call them. Nor would the 3rd party honor the binding not to exceed estimate of ******. Upon arrival in ******* we discovered my items had been transfered to a different truck than the one that left Richmond. We have license plate photos of the switch that was made. In addition the new outsourced moving company tried to upcharge a second time almost $7000.00 more dollars than the first upcharge in ******** after 3 brothers ***** was not honored. In addition numerous items came up missing and broken. Both of my beds are broken and unusable. Alot of my good kitchen items have vanished as well as some of my fine art. I have pictures of the boxes that came off the truck that day that show the tape I was charged $1400 for had been ripped off the boxes and my things gone through. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/14/2024

  
  As mentioned earlier, should the items exceed the initially estimated size and necessitate additional space, this information will be communicated and deliberated upon before loading the truck. You were provided with a binding not to exceed estimate by 3 Brothers, and any services or space not accounted for in that estimate must be charged for at the time of pickup according to the terms of the contract. There were no reported issues upon delivery or any instances of damaged items. However, if you did experience any damages, we encourage you to contact our customer service department promptly so that we may furnish you with the necessary claim information from the carrier.

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21265525
  
  I am rejecting this response because: 3 Brothers Moving and Storage did not address any of my grievances in my previous except to throw snippets of their contract in my face like they have done to everyone else who has made a complaint against them. They must represent themselves as moving brokers clearly and concisely. They did not. They represented themselves as movers and immediately outsourced it. Both of these practices are deceptive and illegal per the ******* attorney generals lawsuit and settlement with entities that use these deceptive business practices. If the BBB will notice the binding not to exceed estimate gets taken advantage of by 3 Brothers and their cohorts in almost every single complaint logged against them by other people. They simply charge you a rediculous deposit to make a phone call to somebody else. No phone call is worth $6000. They did not provide any services worth that amount of money. They know their partners make people use their $1400 tape and same for boxes. That the boxes you put the stuff in isn't good enough. They do not partner with reputable people, and let these people take advantage of their customers. 3 Brothers takes advantage of their customers just as described by purposefully not telling people that they are moving brokers only and will not be performing their move. They further fail to notify the customer that they will be outsourcing their move. These are all deceptive business practices and were highlighted by the lawsuit the ******* attorney general brought against moving companies and brokers that engage in practices like this. They are willing to take advantage of everyone including pregnant women and seniors trying to relocate because they know moving is stressful, people have specific closing dates, and dates new jobs are lined up. No snippet from their contract can defend knowing engaging in already established illegal practices like this. I want my money back from 3 Brothers. No phone call and outsource is worth 6 grand. They can keep 50 dollars for picking up the phone, but I want the rest back. They did not move a single box or piece of furniture. They provided NO services whatsoever other than calling someone else.

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/22/2024

  Yes, we understand that the BBB just closes complaints based on the businesses response disregarding the consumers case every single time. The BBB has closed 45 complaints against this business always taking their side and doing absolutely nothing. We understand the BBB is more than happy to see the consumer get screwed and never do anything about it. This is a predatory company for which the BBB will take absolutely no action except for leave a review on its website so that consumers who all got duped by the same horror story can share their thoughts while the predatory business gets to keep operating and s******* more people to leave more reviews and complaints after the fact that end up right where I am now. When does this stop and the business is held accountable for unfair and shady business practices? How many complaints and evidence do you need before you finally hold them accountable for all the people they screwed? It's not fair to the consumer when your agency does absolutely nothing except log a complaint and then close it. The BBB seems to be good for absolutely nothing but a shoulder for consumers to cry and waste their time on. 

  Customer Answer

  Date: 04/22/2024

  State and federal agencies won't do anything to combat this either. They just let these companies get away with it. If they do anything they let the owner simply change the name of the company and keep scamming consumers. In this case it's seniors looking to relocate and retire, or pregnant couples changing jobs and moving to another state that get scammed out of 10's of thousands of dollars. It's people with families and small children that have home closing dates and deadlines to be at new jobs that suffer. These predatory companies just continue to be allowed to perpetrated the scam. To *** them takes a retainer fee for an attorney that most people can pay after getting scammed out of that kind if money and have little recourse because the government and the courts provide protections for people like that pray on others. They are the equivalent of squatters. They hijack your things to include your childrens clothing while moving and make you pay an exorbitant amount to get your things back or they keep it and sell it off. They will not stop. 

  Customer Answer

  Date: 04/22/2024

  I mean let's be honest here. You and every federal or state agency is asking the consumer who just got screwed out of 25 thousand dollars which was probably their entire budget or savings to spend anther 5 to 10 thousand hiring a private attorney for a case they won't win. That's exactly how these companies stay in business after they rake you for everything you have. Nobody can afford to *** them after the fact for something that will probably still go their way anyway. It's an absolutely egregious scam. It's widely known, and nobody with any means ever does anything about it. We get what you just told me. Hire an attorney yourself to hold them accountable which still never happens. Or contact the government or state agency to take up the case. We already did that and were told to go pound sand that they wouldn't help us. This will keep happening until someone does something about it.

• Initial Complaint

  Date:02/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***THIS COMPANY IS A COMPLETE SCAM. DO NOT HIRE*** My poor PREGNANT wife hired 3 Brothers Moving and Storage to move ** from ******** to ****** while I am serving overseas in an official role for the U.S. Government with a total worst case scenario estimate of $11,900. Of course this estimate can no longer be accessed in their system. They are what they call "Moving Brokers" but make no mention of that on their website. All they do is pick up the phone, call a subcontractor, and keep your deposit which never gets used or credited for your move, and when you start complaining they tell you there's nothing you can do. Upon receipt of our two deposits of ******* and $3636.55 they immediately subcontracted out our move to a 3rd party from ********** which is also moving scammer. 3 Brothers was not even the moving company that showed up on moving day. By state and federal law they are required to inform you if they contact a 3rd party to perform services, and receive permission from you. They failed to do so. The subcontracted company then shows up loads your stuff, hold it hostage, then make you pay an exorbitant amount way beyond the estimate. The mover they hired illegally also subcontracted out our move a 2nd time (also without informing us) after collecting his $7750 to someone else to meet halfway where they transferred our belongings to the new moving company, stole items, damaged others, and loaded it into two completely separate trucks than the ones that were loaded in VA. Upon arrival of the 2nd subcontracted company that arrived in ******* they informed us it would be another $13,000 dollars still for them to unload our belongings, and the police had to be called. Business practice like this IS illegal and everyone that has a complaint like this has grounds to *** for damages. Check the link below for legal action. I demand a full refund, and will use all means available ***************************************************************************************

  Business Response

  Date: 02/21/2024

  Upon finalizing the booking process, you will receive a copy of the Bill of Lading delineating the local carriers responsible for executing the move. It is important to note that we operate as a moving broker. The initial estimate provided is predicated on the information furnished during booking. In the event that additional items or larger items not initially disclosed, or if there are any necessary accessorial charges such as packing supplies required for the safe transportation of items, the driver will need to evaluate and determine the applicable charges prior to loading the truck.

   

  9. CUSTOMER HAS ELECTED A "BINDING TO NOT EXCEED" *****, THE ***** COST WILL NOT EXCEED THE ESTIMATED AMOUNT; PROVIDED, HOWEVER THAT CUSTOMER PROVIDES 3 ********************************************* & ******************** LLC WITH AN ACCURATE DESCRIPTION OF THE ***** TO BE MOVED AND THE SERVICES TO BE PERFORMED. CUSTOMER HAS REQUESTED TO HAVE AN ESTIMATE PROVIDED FOR HIS/HER HOUSEHOLD GOODS RELOCATION, IN ACCORDANCE WITH 49 CFR 371.113(C)(1), CUSTOMER AGREES TO WAIVE A PHYSICAL SURVEY OF THE HOUSEHOLD GOODS, AND ALTERNATIVELY AGREES TO RECEIVE A BINDING TO NOT EXCEED ESTIMATE BASED UPON THE SHIPPER PROVIDED ITEM LIST OF PROPERTY TO BE TRANSPORTED. IF ANY ADDITIONAL PIECES, PACKING SERVICES, WEIGHT OR LABOR SERVICES ARE ADDED AT THE ORIGIN OR DESTINATION TO THOSE QUOTED, THE CUSTOMER SHALL BE CHARGED FOR THESE SERVICES AT THE GOVERNING TARIFF RATES. CUSTOMER UNDERSTANDS THAT 3 ********************************************* & ******************** LLC HAS A 2100 LBS MINIMUM ON ALL SHIPMENTS. ANY SHIPMENT BELOW 2100 LBS. WILL BE CHARGED AT THE 2100 LBS RATE. THE ***** INCLUDES ALL FUEL SURCHARGES, TOLLS, LOAD AND UNLOAD, BASIC DISASSEMBLY AND REASSEMBLY OF STANDARD FURNITURE *****, UP TO 75 FEET OF LONG CARRY AT ORIGIN AND DESTINATION AND 1 FLIGHTS OF STAIRS. ELABORATE FURNITURE ***** THAT NEED TO BE DISASSEMBLED AND/OR REASSEMBLED MAY REQUIRE 3RD PARTY SERVICING OR ADDITIONAL LABOR AND SHOULD BE DISCLOSED TO YOUR ESTIMATOR AND INCLUDED IN YOUR ESTIMATE. DISCONNECTING AND/OR RECONNECTING OF APPLIANCES IS NOT INCLUDED IN THE *****. REASSEMBLY IS SUBJECT TO THE AVAILABILITY OF TOOLS AND/OR ALL PARTIES BEING AVAILABLE. THE PACKING AND UNPACKING OF BOXES IS ONLY INCLUDED IN THE ***** IF IT IS ITEMIZED IN THE PACKING AND UNPACKING SECTION OF YOUR ESTIMATE; ALL MATERIALS/LABOR FOR UNDISCLOSED ***** WILL BE EXTRA.

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my moving service due to unprofessional conduct and did not receive a refund, even though the cancellation was within the specified cancellation window.

  Business Response

  Date: 02/07/2024

  I have reached out to billing and confirmed that your refund is being issued within the next few days. They usually process refunds within 30 business days from the cancellation of the move and apologize for the delay. Please ensure that we have the correct address to send the check to. 

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/6/2023 we paid The 3 Brothers Moving ** $1,000.00 by check by photocopy emailed to them. After seeing my wifes medical doctor later that same day we realized moving to ******* would leave her without medical coverage we could afford .We cancelled our contract # S1877287 on 12/7/2023 which is within their 72 hour cancellation policy. Their salesman *********************** was very high pressure, argumentative and called me a liar. He said I can see you contacted another company. On 12/7/2023 @ 11:19 spoke with ******** who said billing will take 3-5 days then can mail out check.On 12/13/ 2023 @ 11:58 ******* says it was sent to accounting 2x a ************ mail out checks in batches either this Friday or next and we are on the list.On 12/282023 @ 1:40 spoke with ******* in **************** who said check was mailed out on 12/20/2023.1/9/2024 @ 10:45 spoke with ******* said she would email supervisor ***** and I should email her also.1/11/2024 @ 10:07 spoke with ******** asked for ***** who was on a call. Requested a call back and she put request on a post it note per ********.1/26/2024 @ 12:37 spoke with ******* who said ***** not in office and she would reach out to accounting to check on status of check.1/29/2024 @ 9:25 spoke with ******* who reached out to accounting again. She will call me back & have ***** call me. No return call received.1/29/2024 I sent email to ***** and left voice message requesting return call with update. As of today 1/30/2024 @ 12:27 PST Crickets

  Business Response

  Date: 02/23/2024

  The accounting team has confirmed that the check has been issued and placed in the mail as of last week. If you do not receive the check within the next two weeks please reach out to customer service. 

  Customer Answer

  Date: 02/26/2024

  I have little faith that the check was,issued that is their standard response. The first check was supposedly mailed Dec.20,2023 and was never received by me 

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21222050
  
  I am rejecting this response because: the first check issued on Dec 20,2023 never received and the company has failed multiple requests to reissue the check
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/25/2024

  It is my understanding that the stop payment has been issued and a new check is being issued. 

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21222050
  
  I am rejecting this response because:The check was cashed and we did try to stop payment but the bank told us it was to late the check was already cashed,and cleared our account on Dec ******

   

   

   

  
  
  Sincerely,***************************
  
  ***************************

  Business Response

  Date: 04/15/2024

  The check has been mailed to the customer. I will have to check to see if it has been received by the customer. 

• Initial Complaint

  Date:01/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company to facilitate two moves. One move was from ******** to *******, and the other move was from ******* to ********. I spoke with a logistics person named *******. I described him all of the items that I was taking from ******** to *******. He actually told me that he was overestimating what I was taking so that there was no shock when they came to load the *********** wouldnt be up charged. He said I would rather be down charged. I didnt know they were a broker company but when the company they broker to move my items came. Everything was under estimated. I did not have enough space in the truck to load all of my belongings. Therefore, I had to leave some behind. The person asked me if I needed anything packed and I said no I had furniture and some boxes. They said OK they had blankets for the furniture so that was fine. When they came, they charged me for additional packing supplies that I didnt ask for, but they said I needed. They said in the work order information was underestimated for what I had. Another moving company actually delivered my items to ******* and there is a painting missing. I have reached out to 3 Brothers via text, via phone, via email, and not one reply from anyone other than the person sending a text message saying someone will reach out to you. Not one person has reached out to me. How is this company still in business with such unprofessional behavior? The items were picked up from ******** on Tuesday, January 23, 2024. The items were dropped off to me on Saturday, January 27, 2024. I called three brothers customer service immediately on Sunday, January 28, 2024 when I realize the painting was missing. The customer service representative said that she would send an email to the vendor who delivered my material and that someone would get back to me Monday. January 29, 2024 with an update. No such call ever came. Not one employee at three Brothers has been helpful, professional, considerate. Disrespectful.

  Business Response

  Date: 02/23/2024

  Our estimates are formulated based on the information provided during the booking process. It's worth mentioning that your estimate indicates your choice to forego a virtual in-home assessment to inspect the items slated for relocation. Unless otherwise specified, our estimates are predicated on standard furniture dimensions. In the event of any deviations, such as larger items or a greater quantity than initially disclosed, or the inclusion of additional services like packing or extended carrying, these factors will be clearly delineated and explained within the estimate.

  This estimate includes the following:
  
  
  Professional Door-to-Door service.
  Expert advice and guidance throughout the course of your move.
  Disassembly of all standard furniture required for safe movement at the origin.
  Reassembly for all items disassembled by the movers on the day of pick-up at destination.
  Wrapping of all furniture with quilted moving blankets.
  Itemized inventory indicating condition at origin of items.
  Loading & unloading of all goods.
  All transportation, taxes, tolls, mileage, and fuel surcharges.
  ************** protection up to $10,000 based on 0.60 cents per lb. per article; if selected at the time the estimate is prepared, estimated cost of the full value protection option at varying deductible levels (these are only estimates and the actual cost is determined by your selection on the *************************** of lading according to carrier's tariff).
  No elevator charges.
  No charge for packing tape and moving pads.
  No date change penalties for requests that are made 5 business days prior to the first available pickup date.
  Additional fees and *********** Services (if applicable to the move):: 
  If not included within the agreement, professional packing services are not included. However, it is at the discretion of the mover at the time of pickup to determine if items will require professional packing services. In these instances, additional charges will be applied. These items include but are not limited to the following: televisions, mirrors, glass tabletops, wall art, contents within dresser drawers, etc.
  Packing supplies, such as bubble wrap, shrink wrap, boxes, etc. are not included
  Items being transported that are non-stackable, are considered Bulky items. A Bulky item charge will apply for those non-stackable items, as deemed by the mover at the time of pickup. 
  If there is more than one flight of stairs at your origin and (or) destination which require the movers to transport items beyond the first flight, there will be a charge of $75 per additional flight. There will be no charge for the first flight of stairs at either the origin or destination.
  Most movers within the 3 BROTHERS MOVING & STORAGE LLC network perform the pickup and delivery using a tractor trailer (18 *******). Drivers must have the ability to park within 75 feet at both the origin and destination points to avoid long carry charges. Depending on the size of the job, long carry charges start at $150.00. If the tractor trailer cannot park within a reasonable distance, shuttle services may be required. ******* services begin at $300.00.

   

  9. CUSTOMER HAS ELECTED A "BINDING TO NOT EXCEED" *****, THE ***** COST WILL NOT EXCEED THE ESTIMATED AMOUNT; PROVIDED, HOWEVER THAT CUSTOMER PROVIDES 3 ********************************************* & ******************** LLC WITH AN ACCURATE DESCRIPTION OF THE ***** TO BE MOVED AND THE SERVICES TO BE PERFORMED. CUSTOMER HAS REQUESTED TO HAVE AN ESTIMATE PROVIDED FOR HIS/HER HOUSEHOLD GOODS RELOCATION, IN ACCORDANCE WITH 49 CFR 371.113(C)(1), CUSTOMER AGREES TO WAIVE A PHYSICAL SURVEY OF THE HOUSEHOLD GOODS, AND ALTERNATIVELY AGREES TO RECEIVE A BINDING TO NOT EXCEED ESTIMATE BASED UPON THE SHIPPER PROVIDED ITEM LIST OF PROPERTY TO BE TRANSPORTED. IF ANY ADDITIONAL PIECES, PACKING SERVICES, WEIGHT OR LABOR SERVICES ARE ADDED AT THE ORIGIN OR DESTINATION TO THOSE QUOTED, THE CUSTOMER SHALL BE CHARGED FOR THESE SERVICES AT THE GOVERNING TARIFF RATES. CUSTOMER UNDERSTANDS THAT 3 ********************************************* & ******************** LLC HAS A 2100 LBS MINIMUM ON ALL SHIPMENTS. ANY SHIPMENT BELOW 2100 LBS. WILL BE CHARGED AT THE 2100 LBS RATE. THE ***** INCLUDES ALL FUEL SURCHARGES, TOLLS, LOAD AND UNLOAD, BASIC DISASSEMBLY AND REASSEMBLY OF STANDARD FURNITURE *****, UP TO 75 FEET OF LONG CARRY AT ORIGIN AND DESTINATION AND 1 FLIGHTS OF STAIRS. ELABORATE FURNITURE ***** THAT NEED TO BE DISASSEMBLED AND/OR REASSEMBLED MAY REQUIRE 3RD PARTY SERVICING OR ADDITIONAL LABOR AND SHOULD BE DISCLOSED TO YOUR ESTIMATOR AND INCLUDED IN YOUR ESTIMATE. DISCONNECTING AND/OR RECONNECTING OF APPLIANCES IS NOT INCLUDED IN THE *****. REASSEMBLY IS SUBJECT TO THE AVAILABILITY OF TOOLS AND/OR ALL PARTIES BEING AVAILABLE. THE PACKING AND UNPACKING OF BOXES IS ONLY INCLUDED IN THE ***** IF IT IS ITEMIZED IN THE PACKING AND UNPACKING SECTION OF YOUR ESTIMATE; ALL MATERIALS/LABOR FOR UNDISCLOSED ***** WILL BE EXTRA.

   

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21216969
  
  I am rejecting this response because: I absolutely was very honest and transparent about the items that I had that needed to be transported. I Was not treated with honesty, professionalism, or fairness. This business, three brothers, moving in storage in ******* is a scam that takes advantage of people in sensitive and personal circumstances. My move should not have cost more than I was quoted. This business should be shut down Every time I attempted to text or call I got absolutely no response. When I did get through on the phone, someone said they would email me documents and they never did. They treat people very disrespectfully. No one should ever have to endure being treated this way by a company that is supposed to provide a service. It is quite disgusting.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/25/2024

  Based on my understanding, it appears that some of the items picked up were larger and bulkier than anticipated. According to the driver's assessment, the maximum estimated increase was approximately 100 cubic feet. Consequently, this additional cubic footage was invoiced at the pre-agreed rate of $5 per cubic foot, in line with the terms outlined in the initial estimate.
  Regrettably, when items exceed the originally described dimensions and occupy extra space within the transportation vehicle, it is standard procedure for the driver to apply charges corresponding to this additional space, as specified in the estimate.

• Initial Complaint

  Date:01/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a typical bait and switch company. I have never dealt with more unethical and unprofessional people before. To start I was provided a quote for $1,500 to move me out of state, and paid a $500 deposit. It all goes downhill from there! *********, who I spoke to when booking the move left out every detail imaginable that I did not find out until the movers showed up! When they came, I was charged an additional $1,500! The details they failed to provide were: 1. all items needed to be listed on the quote, anything over would be charged for (********* said, if you have more items, its no problem there is plenty of room on the truck. Never once mentioned a fee) 2. Gas was not included in the original quote 3. Move time was said to be 2-4 days, the movers then said **** days!! 4. It is a 3rd party mover, not even 3 Brothers - dont be fooled. I was on the phone for 30 minutes when booking and EVERY detail was not disclosed intentionally. Then there is the office staff. I was lied to all day about when the movers would be arriving via text message. The movers called and said they hadnt even received the order until 4pm when I was told they were going to be there at noon! I cancelled the move when they showed up and wanted to charge an additional $1500 (plus who knows what other hidden fees) and had to rent a U-Haul and move myself after waiting all day for them to show up. I am seeking my $500 deposit refunded immediately due to the extreme unethical practices of this company.

  Business Response

  Date: 02/07/2024

  As mentioned previously, our estimates are carefully calculated based on the volume of space your items will occupy within the truck. This is why we request an inventory of the items to be moved. Any additional items added to the inventory naturally increase the volume of the load, thus affecting the final price of the estimate.
  During the initial booking process, we documented 19 pieces for your move. However, upon the arrival of our crew, we observed several larger items that were not included in the inventory provided. While our booking agent assured you that accommodating additional items is not an issue, it's important to note that there will be an additional charge for these items, as they were not accounted for in the initial estimate.
  Regarding the pickup window, I apologize if there was any confusion. Our system currently displays a pickup window between 4-6pm. If this timing does not align with your schedule or expectations, please let us know so we can make the necessary arrangements.

  9. CUSTOMER HAS ELECTED A "BINDING TO NOT EXCEED" *****, THE ***** COST WILL NOT EXCEED THE ESTIMATED AMOUNT; PROVIDED, HOWEVER THAT CUSTOMER PROVIDES 3 ********************************************* & ******************** LLC WITH AN ACCURATE DESCRIPTION OF THE ***** TO BE MOVED AND THE SERVICES TO BE PERFORMED. CUSTOMER HAS REQUESTED TO HAVE AN ESTIMATE PROVIDED FOR HIS/HER HOUSEHOLD GOODS RELOCATION, IN ACCORDANCE WITH 49 CFR 371.113(C)(1), CUSTOMER AGREES TO WAIVE A PHYSICAL SURVEY OF THE HOUSEHOLD GOODS, AND ALTERNATIVELY AGREES TO RECEIVE A BINDING TO NOT EXCEED ESTIMATE BASED UPON THE SHIPPER PROVIDED ITEM LIST OF PROPERTY TO BE TRANSPORTED. IF ANY ADDITIONAL PIECES, PACKING SERVICES, WEIGHT OR LABOR SERVICES ARE ADDED AT THE ORIGIN OR DESTINATION TO THOSE QUOTED, THE CUSTOMER SHALL BE CHARGED FOR THESE SERVICES AT THE GOVERNING TARIFF RATES. CUSTOMER UNDERSTANDS THAT 3 ********************************************* & ******************** LLC HAS A **** LBS MINIMUM ON ALL SHIPMENTS. ANY SHIPMENT BELOW **** LBS. WILL BE CHARGED AT THE **** LBS RATE. THE ***** INCLUDES ALL FUEL SURCHARGES, TOLLS, LOAD AND UNLOAD, BASIC DISASSEMBLY AND REASSEMBLY OF STANDARD FURNITURE *****, UP TO 75 FEET OF LONG CARRY AT ORIGIN AND DESTINATION AND 1 FLIGHTS OF STAIRS. ELABORATE FURNITURE ***** THAT NEED TO BE DISASSEMBLED AND/OR REASSEMBLED MAY REQUIRE 3RD PARTY SERVICING OR ADDITIONAL LABOR AND SHOULD BE DISCLOSED TO YOUR ESTIMATOR AND INCLUDED IN YOUR ESTIMATE. DISCONNECTING AND/OR RECONNECTING OF APPLIANCES IS NOT INCLUDED IN THE *****. REASSEMBLY IS SUBJECT TO THE AVAILABILITY OF TOOLS AND/OR ALL PARTIES BEING AVAILABLE. THE PACKING AND UNPACKING OF BOXES IS ONLY INCLUDED IN THE ***** IF IT IS ITEMIZED IN THE PACKING AND UNPACKING SECTION OF YOUR ESTIMATE; ALL MATERIALS/LABOR FOR UNDISCLOSED ***** WILL BE EXTRA.

   

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21212165
  
  I am rejecting this response because the 3 Brother representative ********* briefly summarized through the document and had me sign and pay the deposit while on the phone with him though I asked for time to review and call him back. I felt extremely rushed, and that should have been my first sign not to use them. It is a rush to bait and switch on people as I previously stated. Their response to my complaint is clear they have no intention in taking responsibility for their actions. I have emailed and called multiple times to resolve this as well, with no response. Please take this as a warning NOT to use this company whatsoever. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/19/2024

  9. CUSTOMER HAS ELECTED A "BINDING TO NOT EXCEED" *****, THE ***** COST WILL NOT EXCEED THE ESTIMATED AMOUNT; PROVIDED, HOWEVER THAT CUSTOMER PROVIDES 3 ********************************************* & ******************** LLC WITH AN ACCURATE DESCRIPTION OF THE ***** TO BE MOVED AND THE SERVICES TO BE PERFORMED. CUSTOMER HAS REQUESTED TO HAVE AN ESTIMATE PROVIDED FOR HIS/HER HOUSEHOLD GOODS RELOCATION, IN ACCORDANCE WITH 49 CFR 371.113(C)(1), CUSTOMER AGREES TO WAIVE A PHYSICAL SURVEY OF THE HOUSEHOLD GOODS, AND ALTERNATIVELY AGREES TO RECEIVE A BINDING TO NOT EXCEED ESTIMATE BASED UPON THE SHIPPER PROVIDED ITEM LIST OF PROPERTY TO BE TRANSPORTED. IF ANY ADDITIONAL PIECES, PACKING SERVICES, WEIGHT OR LABOR SERVICES ARE ADDED AT THE ORIGIN OR DESTINATION TO THOSE QUOTED, THE CUSTOMER SHALL BE CHARGED FOR THESE SERVICES AT THE GOVERNING TARIFF RATES. CUSTOMER UNDERSTANDS THAT 3 ********************************************* & ******************** LLC HAS A **** LBS MINIMUM ON ALL SHIPMENTS. ANY SHIPMENT BELOW **** LBS. WILL BE CHARGED AT THE **** LBS RATE. THE ***** INCLUDES ALL FUEL SURCHARGES, TOLLS, LOAD AND UNLOAD, BASIC DISASSEMBLY AND REASSEMBLY OF STANDARD FURNITURE *****, UP TO 75 FEET OF LONG CARRY AT ORIGIN AND DESTINATION AND 1 FLIGHTS OF STAIRS. ELABORATE FURNITURE ***** THAT NEED TO BE DISASSEMBLED AND/OR REASSEMBLED MAY REQUIRE 3RD PARTY SERVICING OR ADDITIONAL LABOR AND SHOULD BE DISCLOSED TO YOUR ESTIMATOR AND INCLUDED IN YOUR ESTIMATE. DISCONNECTING AND/OR RECONNECTING OF APPLIANCES IS NOT INCLUDED IN THE *****. REASSEMBLY IS SUBJECT TO THE AVAILABILITY OF TOOLS AND/OR ALL PARTIES BEING AVAILABLE. THE PACKING AND UNPACKING OF BOXES IS ONLY INCLUDED IN THE ***** IF IT IS ITEMIZED IN THE PACKING AND UNPACKING SECTION OF YOUR ESTIMATE; ALL MATERIALS/LABOR FOR UNDISCLOSED ***** WILL BE EXTRA.
  

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21212165
  
  I am rejecting this response because:

  As previously mentioned, you a deceiving s*** company. Look at all your BBB complaints. You will eventually get what you deserve. Keep stealing from people. I hope everyone reads these before booking with you. Give me my **** money back!!!!
  
  All the worst,
  
  *********************************

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I **ntacted 3 brothers regarding a move from ************ to ******** on Dec. 9, 2023. I spoke with ****** who then stated he had to get his manager on the line. The manager got on the line with fake playful banter about the customer service I was receiving. I had let them know that it would be from a 10 x 15 storage unit that was full. We had agreed on a price right under $1,900, with a me paying $700 deposit via check link and splitting the balance at pickup and delivery. I received a call late on 12/19 for pickup on 12/20 by 10 a.m. Unbeknownst to me, it was 2 men from a different **mpany (united speed movers) that showed up. One guy started calculating something then told me a new **st of $2288.40 to start w/an additional $1525.60 at drop off. I explained to them the situation of my quoted price and the mover stated that 3 brothers always put them in this kind of predicament. I reached out to 3 brothers who said they would call the moving ** to rectify. We wait almost an hour and no one called. I didn't have any other option but to pay. After a few unsuccessful attempts (no answers, voicemails) of trying both **mpanies to get a delivery date, they then started to give false dates. Overall, everything I had was somewhere unknown for 11 BUSINESS DAYS, 12/20-1/8 with no **mmunication after unexpectedly paying almost triple of what I was quoted. Nor does it appear that they are licensed. This whole ordeal should be unlawful

  Business Response

  Date: 02/14/2024

  The original quote you received was based upon the inventory of items that you stated you wished to be moved. Upon arrival at the storage unit was 80% full and there was packing supplies needed. With that being said if there is additional items and/or services needed at the time of pick up the price will be adjusted. 

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21175833
  
  I am rejecting this response because:
  
  Sincerely,
  
  Amira Army

  Customer Answer

  Date: 02/17/2024

  Five boxes doesn't equate to more than double the quoted price. When I called to schedule, I informed you that my storage unit was a 10X15 that it was full. Nor does it negate the dishonesty about the delivery date, the attempts to get a response when I tried calling when the movers gave the new numbers, I texted ****** when I read the bill of lading to question the reassembly of some furniture, he replied asking what pieces and I never received any answers thereafter on anything and from that point on. One of the movers said that standard practice with your company. We wasted an hour waiting for a return call. After the pickup, I reached out on several occasions and was given excuses such as "they're closed at the moment, I'll give you a call back" at 10:30 a.m. on a Tuesday. Other times, I wouldn't even get a response until I began to email. Then I received false delivery dates until my belongings were delivered almost three weeks later. I was being generous with the total number of days by stating business days instead of calendar. Also, being met with having to pay more money at delivery for having stairs and other issues with the movers (outside of not being licensed)! This is unethical, unprofessional, and despicable to anyone but, to knowingly treat a veteran with such unjust is beyond dishonorable 

  Business Response

  Date: 03/25/2024

  Amira,

  The rise in on-site expenses can be attributed to the necessity for additional items and packing supplies during the pickup process. It is standard practice for us to request a comprehensive inventory of items during the estimation phase, as the pricing structure heavily relies on the spatial occupancy of your belongings within the transportation vehicle.
  Moreover, it was explicitly communicated that packing supplies are not included in our service, and it was noted that no items were packed upon the arrival of our movers. Prior to the scheduled move date and throughout the booking procedure, you were provided with all pertinent information regarding the contracted carrier responsible for overseeing your relocation. A Bill of Lading containing the carrier's details was issued at the time of booking to ensure transparency and clarity regarding the logistics of your move.

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21175833
  
  I am rejecting this response because: If a few boxes are your justification for double charging, that alone is a reflection of the company. Yet you won't address anything else in the complaint. You'll have your day
  
  Sincerely,
  
  Amira Army

• Initial Complaint

  Date:01/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/14/2023, we signed a contract with 3 Brothers Moving and Storage. Since that time. we have heard nothing from them, even though we have tried to contact them repeatedly through emails and phone calls. They seem to be ignoring us, which does not bode well for move next month. Since they have not contacted us, we have not been able to discuss our moving date or a few other questions related to the move. At this point, we feel that we made a serious mistake hiring this company and are not sure what to do at this point. Any help would be greatly appreciated.

  Business Response

  Date: 02/14/2024

  The last communication that we received from you was on 2/4 and that was you wishing to move your dates. You will receive a call 3-5 business days prior to your move from quality assurance to go over any changes to the inventory and then ***** hours prior to pickup to confirm the time frame. 

  Customer Answer

  Date: 02/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 22, 2023 i hired 3 brothers moving and storage. the contract that was signed stated that my promise date of my belongings being delivered would be December 28, 2023. On dec 23, *********************************************************************** that they couldn't honor my contract as far as my delivery date was concerned, I sent them on their way after attempting to get ahold of the moving company multiple times. after realizing I wasn't going to be able to get ahold of them I contacted my bank and canceled the ach transaction. I went and rented a U-haul and car trailer. After arriving in ********* I went to get groceries and realized I was missing a big amount of money! they turned my ach debit into a check without my authorization. I called again multiple times left messages asked for supervisors with no help and even got hung up on and my calls screened by the company!! they are refusing to help and y bank has informed me that this is my best option. my bill #*******. I have attempted to pull up the contract but the deleted it on my end! the company has informed me that their is no such thing as a promise date for delivery and I was told and promised the dec. 28th was a GUARANTEE which was why I signed. the total cost was over 6000 with the total down being ********. 950 was a check from my mothers account and the ach debit was for *******. Please help me and help prevent this from happening to someone else. this is a terrible way to do business

  Business Response

  Date: 02/01/2024

  *******,

  In alignment with industry standards and ***** guidelines, I want to clarify that while we make every effort to provide accurate delivery estimates, we are unable to guarantee a 100% delivery date due to the intricate logistics involved in a move. The driver is committed to presenting the worst-case scenario for the delivery spread to ensure transparency and adherence to regulatory guidelines.
  I would like to confirm that payment and payment authorization were received before the cancellation of the move occurred. In accordance with our contractual terms, for those seeking a deposit refund, the request must be submitted within 72 hours of signing the original contract.
  It's important to note that in the event of a cancellation at the time of the carrier being onsite, our policy states that the customer is not eligible for a full refund of the deposit.

  14. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. ANY TIME FRAMES GIVEN FOR PICK UP AND/OR DELIVERY ARE ESTIMATED TIMES OF ARRIVAL ONLY AND ARE SUBJECT TO CHANGE. 3 BROTHERS MOVING & STORAGE LLC WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. 3 BROTHERS MOVING & STORAGE LLC WILL ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.

  20. AS THE CUSTOMER, I AGREE THAT ANY REFUSAL OR DENIAL OF SERVICE, EITHER VERBALLY IN PERSON OR OVER THE ****** WILL BE TREATED AS A LATE CANCELLATION MADE OUTSIDE OF THE CANCELLATION WINDOW. I UNDERSTAND THAT NO REFUND WILL BE ISSUED IF I REFUSE OR DENY SERVICE ON THE *** OF PICK UP. IF I CLAIM THAT SERVICE WAS NOT RENDERED I MUST PROVIDE NOTICE OF ANY SERVICE FAILURE MADE BY 3 BROTHERS MOVING & STORAGE LLC, IN WRITING TO *********************************************************.

   

   

   

   

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21160646
  
  I am rejecting this response because: I was informed by the guy that got me to sign with yall that all my stuff would be at that address he did not say anything of a estimated date it was promised!!!! So if thats the case maybe your customer service and sales reps should get more training on how not to scam people!!! If yall are going to refuse me a refund then we will be going to court that is a promise!!!! I called 10 times the day the contractors showed up which I thought was going to be 3 brothers moving company would be the ones showing up to my old residence not a random company I didnt hire!!!! So you can refuse and we can go to court or you can refund me like a proper company!!! If you dont preform a service you dont get paid thats how life works!!!! If you are going to refuse email me a copy of my contract so I can send it to my lawyer asap!! 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/14/2024

  As per the contract we are unable to guarantee delivery times as there are many factors that can cause delays. And as previously stated the contract is does reflect this information and the cancellation policy to be eligible for a refund of the deposit. 

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21160646
  
  I am rejecting this response because: at the end of the day your employee's made a delivery date and failed to mention this. that then falls on the company... failure to train is failure to train... i cant even access the contracts because your company has deleted their existence. you will give me a refund even if i have to fly to ******* to your head quarters and receive it in person... yall can continue to choose the hard way if you wish... stealing money from people is not ok and this isn't yalls first complaint on this action there are numerous complaints on this exact problem... you are a crooked company.. it is what it is. veteran owned or not stop stealing from people to make money. i signed because of a delivery date that was told would be the day stuff would be delivered.. you can be a crooked piece of s*** so, give me a refund or i can easily make your entire life a living h*** that is a promise not a threat!!! im over stimulated with rage from the fact that you and your company assumes they can steal money from people but yet cant respond to a BBB complaint in the time frame they are supposed to be responded to you only get 48hours according to the information i see! im sure your momma is real disappointed in the way you choose to steal from the people that aren't fortunate to own a company.. maybe if you ran it better you wouldn't have numerous complaints of theft! im sure if the BBB did even more research they would see just how crooked 3 brothers moving company actually are!!
  
  Sincerely,
  
  ***********************