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Business Profile

Floor Installation

Ehlen Floor Covering, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Notified business that grout was coming loose and tiles were moving and loose. They refused to rectify, citing warranty expiration. A year or so earlier, late 2021 or early 2022, they told me I could no longer enter their place of business. I entered the showroom in person and their personnel told me that the owner, Ed *********************** advised them I was not to be permitted to enter their place of business and was told I had to leave and could never come back. I have hollow and loose tiles in every room where they installed tile. The tile did not adhere to the thinset mortar they used. ******* did not transfer to the tile for adherence. There is no longer any original material available so all tile must be ripped out, demolition, re-installation, new shoe molding, etc. The floor cannot be repaired it must be replaced. My spouse and I tapped on every tile in the entire home and roughly 60% of the tiles are severely hollow, i.e., more than 50% hollow where the thinset did not adhere to the tile, this according to a certified tile expert we have engaged.There also are other installation issues as I have been advised by a certified tile expert who I have engaged to prepare a report on the faulty installation.It is unconscionable that a business would forbid their customer, who spent $85,865.00 from ever entering their place of business. Or standing behind their workmanship. When my husband approached them about the loose tiles and failing grout their worker ***** ****************************************************** sent an email telling us we should hire a handyman for what she termed "this is something a handyman can do."

Ehlen Floor Covering, Inc. is NOT a BBB Accredited Business.

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