Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to take our car to be service for diagnosis. They informed us that a part would be needed we verbally confirmed we called back that same day within an hour or so spoke to an employee to cancel it we also sent a text which I have and ********* there from service responded with ok in acknowledgment. We went to pick up our car the next day and they informed us we will need to pay for the part because it was non cancellable which at no time was it made aware to us that it wouldnt be able to be cancel and when we texted no one said it was a problem now our car is being unlawfully held until we pay for this part. We do not want this part no one got written confirmation no one inform of this part being unlike any other and cant be returned not even within a few hours after been agreed on. This is a work vehicle we need it released and paying for this is unjust.

  

  Business Response

  Date: 03/06/2025

  Customer communicated with the Fixed Operations Director, ** ******. Parts is going to be returned and customer will receive refund.

  Thank you 

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to escalate my ongoing concerns regarding my vehicle, which has been experiencing persistent issues since day one. I previously submitted a complaint regarding these matters, but I am now facing additional issues that need immediate attention. It also appears that ownership has changed from Arrigo Dodge, and I am unsure where to direct this issue now that it is no longer under Arrigo Dodge of Margate. If this complaint needs to be redirected, I kindly ask that you forward it to the appropriate ******** recap, my vehicle has visited the service center multiple times, only to leave with additional problems. The issues are as follows:UConnect: Despite multiple service visits, the UConnect system continues to malfunction with no ************* Vents: Following repairs, the vents still do not function properly. Additionally, the dashboard was damaged during these repairs and had to be addressed by the service center.Headlights: The headlights stopped working and required replacement. However, after the repair, the rivets were not replaced, and the bumper is now improperly aligned.Vehicle Trim: The trim around the vehicle has become discolored and had to be replaced.All of these issues have occurred before the vehicle reached ****** miles, and I am deeply dissatisfied with both the vehicle and the service center's handling of these matters. I was unable to locate my original complaint, which is why I am submitting a new one.I expect my vehicle to be fully repaired and restored to the condition it should have been in after each prior visit. Attached, you will find a detailed printout from the service center outlining all previous visits and repairs.I trust this matter will be addressed with the urgency it deserves, and I look forward to your prompt response and resolution of the ongoing issues.

  

  Business Response

  Date: 01/28/2025

  We are very sorry that you are having these issues. Can you call me directly and schedule a time we can relook at your vehicle?

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22810886
  
  I am formally rejecting this response, as merely requesting that I bring the vehicle in for inspection has not resolved the persistent issues. I have provided documentation outlining the numerous times my vehicle has been brought in for service during my ownership.
  
  It is imperative that every issuedating back to the beginningis fully and permanently resolved. Additionally, I expect a comparable loaner vehicle to be provided while these recurring problems are properly addressed. These repairs should have been successfully completed on the first visit.
  
  I should not have to go through multiple channels to receive a proper response. Please confirm that a loaner vehicle will be available upon drop-off. I have already lost significant time and work due to repeated service visits, and this matter must be handled promptly and efficiently.
  
  I look forward to your immediate confirmation.
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 02/12/2025

  Hello ma'am,

  The Margate facility has been under new Management. The New Management is not familair with the issues you have been dealing with. Please feel free to reach out to our Fixed Operations Director, ** ****** and he can invite you in for the inspection you are requesting. And we should be able to provide you with a loaner vehicle as well.

  Thank you

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new vehicle from Margate Chrysler Dodge in Margate, *******. One of my conditions for accepting the purchase of the new vehicle was that the sales manager, **** *******, promised (IN WRITING) to make the first payment of the vehicle plus accrued interest and late fees. **** ******* waited too long to make the first payment which was initially due on December 15, 2024. I then had to move the date of the first payment back to December 28, 2024. I took delivery of the vehicle on December 30th, 2024. I asked him when I came in to make the payment and provide me a receipt right at that time. He LIED to me and said he had nothing he could give me or any receipt. He then said he would send it out. I came back to the dealership after confirming with the finance company/bank, (over multiple phone calls and over several days) that the payment was still not received. I now owe accrued interest of over $9 a day, plus the initial payment, plus the late fees. I went into the dealership on Friday, January 3, 2025 and **** ******* got extremely defensive, and yelled at me. **** ******* told me that the payment was sent out. When I asked for specificity on HOW he sent it, he gave me no details and went back into his office and I got completely ignored. No tracking number provided or any details. **** ******* does NOT conduct himself in a professional manner and disrespected **** have written proof of promise to pay on two different sales documents. I also have a copy of an e-faxed check image and multiple emails from him and his sales co-workes. That shows a copy of a check, but no actual proof it was sent out. As of today, January 9, 2025, I have called the bank 2-3 times a day, but STILL no proof of delivery or that there was a check paid and processed by the bank. **** ******* will be held accountable for his actions. I will pursue this further with regulatory authorities, including the ********************************* until this is rectified.

  

  Business Response

  Date: 01/13/2025

  This was not the case, You were very difficult and wouldn't provide us with the information we needed to solve this. Every step of the way you made this difficult and threatened us. We have fulfilled all of our obligations

   

   

   

   

   

   

   

   

   

   

   

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22789826
  
  I am rejecting this response because:
  
  The person who responded to this was NOT even present when all of this transpired. She is a complete and total LIAR. She cannot substantiate any details because she was physically NOT even present. Instead of taking responsibility and owning up to their mistakes, AND offering an apology, the respondents are using the classic deflection, deny and blaming me since I was victimized by these criminals. These people are gaslighting the entire experience I had and repairing things around in their favor. My physical documents and evidence support otheriwise and a court subpoena would shut these people up once and for all. 
  Sincerely,
  
  ***** Axe

  

  Business Response

  Date: 01/28/2025

  These allegations are very serious, with that said we would welcome a meeting to address these concerns

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22789826
  
  I am rejecting this response because:
  

  The way in which the language was written by the anonymous respondent (most likely **** *******), cannot distinguish the truth from lies. So I will address the truth and then the lies: I will keep pursuing this (INCLUDING A COURT ORDERED SUBPOENA AND CONSENT ORDER) of **** ********* business records and practices). Litigation possibly to follow for his libel and slander of my character and outright misrepresentation and lies. I will be implicitly clear: I went above and beyond to get this vehicle and its payments expedited in the most efficient manner as I had control over. **** ******* LIED about me being unhelpful. It was **** ******* and his own incompetent character, whom is SOLELY RESPONSIBLE for the negligence that caused me a month and a half of unnecessary and an unreasonably long waiting time for parts to come in due to his manipulation of facts, dates and stalled tactics which ultimately cost me time and money. So, a lawsuit may be justifiable now to collect damages based on his ineptitude and reckless behavior.

  I was treated with the utmost disrespect and his over emphasis on meeting his quota showed his true character which was PURE GREED. As soon as he got funded for the financing on my newly titled vehicle, he developed a case of "convenient amnesia" and treated me like I didn't exist. No follow up phone calls, no texts, no care at all for his customer. I hope **** ******* is FIRED for what he did. I hope to facilitate his unemployment and will contact all the people who were responsible in hiring such an awful choice and pathetic excuse for a "general manager". Hopefully his days as a used car salesman/employee of this dealership are numbered and he will be let go. 

  ***** Axe

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-26-24, I had a free ************ change because I purchased my vehicle from Arrigo. Unbeknownst to me, the oil filter housing was broken by Arrigo's service technician which caused an oil leak that put my engine at great risk. On 11-7-24, I noticed a sizeable puddle of oil on the pavement under my vehicle and oil dripping from the under carriage. I immediately checked my oil level and was shocked to see that there was no oil at all on the dipstick. On 11-11-24, I took my vehicle to ****** of ********* to have this massive leak diagnosed and repaired. They found that the oil leak was caused by a cracked oil filter housing. They informed me that this is not a wear item and not something which is susceptible to breaking under normal use of the vehicle and it was most likely broken by the last person that changed the oil and filter. They also told me that it had probably been leaking slowly since the oil change was done and got worse with the vibration of driving around for over 2 weeks. On 11-19-24, I emailed Arrigo's Service Director, ***** ****** about this. On 11-20-24 ***** called and said he could not reimburse me because I should have had the car towed to Arrigo and they could've inspected it. He can't take the word of another dealer. I explained that I wasn't able to have my vehicle taken to them because this was an emergency since I am my disabled mother's only caregiver and also have a fulltime job. On 11-24-24 I emailed the General Manager using the "Talk to the General Manager" link on Arrigo's website and never heard from him. On 11-25-24 I had an online chat with ********. She wouldn't give me the General Manager's email address but said a manager would follow up with me. No manager contacted me. On 11-26-24 I was texted by ***** **** in Sales. She wouldn't give me the email address either and said a sales consultant would follow up with me. Still, no one has contacted me. I am seeking reimbursement for the unexpected repair costs I have incurred.

  

  Business Response

  Date: 12/06/2024

  We would love for you to bring the vehicle back in so we could take a look at it.

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22642205
  
  I am rejecting this response because: 

  It would cause me undue hardship to drive all the way to Arrigo, wait for who knows how long for an inspection and drive back home. All, with no guarantee that I will be reimbursed. It would take a few days of planning and coordinating schedules with my job, medical professionals and Arrigo. As I have previously stated, I am the only caregiver to my elderly, disabled mother. I would have to find a home nurse to stay with her while I'm gone and that would cost me at least $200. I also have a fulltime job which further complicates things. It is roughly 25 miles from my home to Arrigo and only 1 mile to ****** of Hollywood. That is why I took my vehicle there instead of going back to Arrigo in the first place. I don't understand why the vehicle needs to be inspected. The cracked oil filter housing has already been replaced and there is nothing to look at. That is why I had ****** of Hollywood provide me with a picture of the undercarriage that shows the leaking oil prior to the repair, which I attached to my complaint. I am also very distrustful of letting your service department touch my vehicle. But since I am an honest man and have nothing to hide, I wouldn't be opposed to having one of your technicians come to my home or place of employment and inspecting it there. If this isn't feasible, I am open to other options.

  Sincerely,

   ** ********

  Customer Answer

  Date: 12/21/2024

  Hello *****,
  
  
  I have not heard back from the BBB on this complaint. I sent my response on Monday,  12-9-24. I am not sure if the 10 day response time from Arrigo includes weekend days or not since they are open for business those days as well. Please provide me with an update.
  
  
  Thank you, 
  ** ********

  

  Business Response

  Date: 01/13/2025

  ***** said he would be willing to sit down with you if you wanted to stop by.

  Customer Answer

  Date: 01/18/2025

   
  Complaint: 22642205
  
  I am rejecting this response because: ***** and I have already spoken on the phone and at the time it was made clear that Arrigo was not willing to reimburse me. I am not able to go to the dealership to sit down and talk because of my situation with my disabled mother. I have also recently been injured in an auto accident and am not physically able to move much. I would be willing to speak with ***** on the phone but i can not "alert the business that i am satisfied with their efforts and close out the case" because nothing has been resolved yet.
  
  Sincerely,
  
  ** ********

  

  Business Response

  Date: 01/28/2025

  *** this is the only solution i can offer you 

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22642205
  
  I am rejecting this response because:

  With all due respect, *****, what you have offered me is not a solution to the problem. I have already explained the situation with my elderly mother and that I have been in an auto accident and am physically unable to drive all the way to Arrigo just to reiterate everything I have already stated. There is nothing that can be discussed at the dealership that can't be discussed in a phone call and in case what is on your mind is a possible partial reimbursement or a couple of free oil changes, that is not a solution either.  I am surprised that Arrigo won't accept responsibility for their actions especially since **** ****. *** ***** and ******** ****** were a pleasure to do business with when I purchased my vehicle. But what really surprises me is that apparently, customer service means so little to the dealership that they would turn their back on a customer who bought a $30K used car and a *************** Contract from them. The only solution to this is to do the right thing and reimburse me the full amount I am rightfully owed and be done with it. I will not close this case until I am satisfied. 

  
  
  Sincerely,
  
  ** ********

  Customer Answer

  Date: 02/07/2025

  I received your message on 2-7-25 stating that my case has been closed. I don't understand why. I replied to the business' last response on Message to the BBB on Thursday, February 6, 2025 which is within the allotted 10 day time frame. I would like to reopen the case as I believe it was prematurely closed.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in march of this year, I took my truck into jeep margate for a recall. During the repair, ufredo called me and told me that one of the mechanics accidentally damaged my truck. Since then, I have been back and forth at jeep, trying to get my truck repaired. As a result of the damage caused by the mechanic, my truck has had several issues and continues to decline. Now it won't turn on during startup. I spoke with **** ****** who got be okay from the general manager to fix all issues with my truck and to this day I am still waiting for jeep to repair my truck. During the back and forth with jeep, I was charged for parts to make repairs and was never offered a courtesy vehicle which caused me to lose time off of work. I should never have been charged for parts When this is all a result of negligence on jeep's part. My truck is now in worse condition then it was when I took it into the dealership. Not to mention that since the incident at jeep, my truck started to give off very strong exhaust fumes, and I have a baby and i'm concerned about her inhaling these fumes. I have taken my vehicle to jeep four times and each time my truck was never fixed. Additionally, an email from corporate was supposed to be sent to the dealership, with instructions of what repairs need to be done, and I have been waiting five months to get a call back on when to bring my truck in and that never happened.

  

  Business Response

  Date: 12/17/2024

  To whom it may concern, we apoloigize but after reading this complaint, it needs ot be removed, as it is for Arrigo CDJR Margate. This is the portal for Arrigo CDJR Sawgrass, which is run by completely separate operators. I also checked the customer information and we have never had anyone by name or the information in our store here at *********
  In additon, Arrigo CDJR Margate did recently change it's name to Margate Chrysler Dodge Jeep Ram. maybe reach out to ************************* and this will take you to **************** for further assistance.

  Thank you 

  

  Business Response

  Date: 01/13/2025

  We are very sympathetic to your issues. However, we do not feel this is an accurate depiction. If you want to bring the vehicle back in we will reexamine it

   

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the wrong location was mentioned in my complaint. I will file the same complaint against the correct location 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2019 Dodge Ram Truck in January 2023. Purchased a TruWarranty for $3,856 & Tri-Bundle Warranty (rims, tires, key pods) for $1,757.60 as recommended by the Arrigo Margate ************* Truck went to ******* Dodge in Sept 2024 for engine ticking noise. When ******* submitted a claim to Safe Cars for the repair, they said it was a common engine failure & that the claim should go through quickly. After receiving photos of the truck, the claim was denied because the wheels we purchased the truck with do not meet OEM specs. Safe Cars advised it is the selling dealerships responsibility to ensure vehicles meet ****************** before they sell warranties. I have MULTIPLE phone ************** in to the dealership to reimburse me or Ally the finance company for the $5,613.60 in warranties that were sold to me in error. The ************* sent me documents to cancel the warranty but will only reimburse the finance company for a mysteriously calculated amount they feel we have paid in 20 months. That means the balance of warranties that I can't use, will remain in the financing for the next 55 months with 8.84% interest! The repair estimate for the truck is almost $6,400 & now we don't have the peace of mind of having a warranty and will have to pay out of pocket. Arrigo Margate has been unresponsive to resolve the situation. Attaching an email link containing "some" of the communications and associated documents.

  

  Business Response

  Date: 11/09/2024

  I spoke with Ms. ************* I was able to contact the warranty company.  They are doing a full reimbursement for the tire and wheel.  We are working together to get the warranty reimbursement now. 

  Customer Answer

  Date: 11/12/2024

  It is true that Arrigo is "working with the warranty company" to provide us with a reimbursement, but it hasn't happened yet. The resolution will only be successful once the reimbursement is completed. Thank you.

  Customer Answer

  Date: 11/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumers beware, this is a business that lacks ethics, professionalism and violates its fiduciary duty. We purchased a vehicle from this dealership with complete coverage, including warranties and gap. Vehicle was irreparably damaged and dealer initially would not and still has not completely refunded pro rata warranties. Furthermore, they sell you a third party gap insurer called TruWarranty who hides behind a contract that violates Florida law. As per regulation, gap is defined as and obligated to bridge the difference between vehicle value and loan value. Not only was the dealership impossible to get in touch with or hear back from but so too was their choice of gap provider. I am still servicing a loan without having a vehicle and am unable to afford another vehicle. Neither does the dealership return calls or emails nor do they employ qualified professionals, up to and including the managers and finance department. Please avoid this dealership at all cost and do your homework when it comes to the counterparties you are forced to accept if you want to protect yourself from unforeseeable adverse circumstances. We will be posting the same for TruWarranty. Thank you

  

  Business Response

  Date: 11/18/2024

  We do not use this company anymore, but we did process a refund that the company warranted. The customer did benefit from previous claims, so a full warranty reimbursement was not applicable. We also offered to trade customer out of vehicle as well.

   

   

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22471425
  
  I am rejecting this response because:

  At no point in time did dealership offer to trade vehicle - that is a point blank lie. Actually, it makes absolutely no sense whatsoever and further validates the fact that this dealership should be avoided at all cost:  the only reason this issue arose is because the vehicle was irreparably damaged and the *** policy sold by the dealership was backed by an low reputation institution which did not stand up to its contractual responsibility. The dealership admits they know longer employ TruWarranty, but that is quite brazen to state that they offered a trade in. Are they insinuating that they would have accepted a damaged vehicle? Yes, the remaining warranties were refunded but it was extremely difficult to achieve as the dealership purposefully ignored my requests for weeks. They were also not forthright in informing me of all of the warranties that were eligible for cancellation. Because the dealership utilized a fraudulent *** counterparty which did not pay what was due, and now that the dealership admits the counterparty was of poor fundamentals (by no longer using them), the responsibility falls on the dealership for reimbursal.  

  
  Sincerely,
  
  *** *****

  

  Business Response

  Date: 12/06/2024

  we would love for you to come in and sit down with us

  Customer Answer

  Date: 12/17/2024

  hello i am not satisfied with this response - why would i go back in to a dishonest dealership?

  BBB did not allow me to respond - the correspondence i received from BBB said no reply was needed. 

  Pls advise thank you 

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/02/2024 Last Saturday on the 21st I want to buy a new vehicle I went to Chrysler Dodge Jeep ram of Margate. I had a schedule appointment with the sales person and looked at it 2022 Jeep Grand Cherokee. It was raining that day. After I purchase the jeep I was driving home and 15 minutes later I notice theres a chip in the windshield. I called the sales person and they got back to me and they told me that they were arrange someone to fix the windshield. On the 25th the front bumper fell off. After discussing this with many different managers they told me on Thursday that I could bring it in on October 2 to get everything fixed. but they end up calling me on the 27th Friday and told me that they would not work on the car. So the bottom line they got $26,000 plus my old car. I will be 70 in a few weeks and was planning on retiring and driving up to ****** to see my daughter well looks like Im stuck here now. Behind that front bumper look like it got hit pretty hard Per the service manager. Wonder if the airbag still works thats why Im a little worried about driving even to go to the store to get milk.

  

  Business Response

  Date: 12/06/2024

  we would love for you to come in and sit down with us

  

  Business Response

  Date: 01/02/2025

  we would love for you to come in and sit down with us

   

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22398362
  
  I am rejecting this response because:
  No information has been provided as to whom am I supposed to talk to. I have met many times since this happened and they send someone different every time to talk to me, usually its just another salesman and the first thing they asked me do I want to upgrade. 
  The right thing to do is fix the vehicle.

  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 01/13/2025

  I i would be more than happy to it down and go over this again

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22398362
  
  I am rejecting this response because:
  I did not understand the response just didnt make sense
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 01/28/2025

  Mr ******* thats  alot to unpack. We would like you to bring the vehicle up here and see what we can do.

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22398362
  
  I am rejecting this response because: I have been there many times and have talked to many **** of the dealership. Please provide a name of a contact hopefully a general manager, the day and time for the repairs to be done. Then I will be more than happy to drop the car off then for the repairs to be made To its original condition.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/10/2025

  Hello sir,

  Our records show you ** ****** in our ****************** has been reaching out to you to bring in for inspection. Have you decided on a good time to bring yet sir?

  Thank you

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  Ill be more than happy to meet Mr ****** and bring the vehicle in on February 14 which is a Friday or anytime in the morning on Monday which would be 17 of ************************************ would prefer another day, that would be possible, but I would have to check my schedule 

  I would need at least a day notice so I can load the bumper into the back of the vehicle.

  I have reviewed the response made by the business in reference to complaint ID ********.

  Only when the work is done correctly I will be satisfied
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 02/13/2025

  I see that the complaint has been close I dont understand because the corrections havent been made yet to the vehicle 

  **** Osborn 

  Customer Answer

  Date: 02/13/2025

  I dont know if you got my message this morning but how could some be resolved when its not fixed yet if you read my comment I approve the meeting not to resolve this yet.

  Case number 22398362

   

  Thank you **** ******

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called prior to review services requested price on September 14th and brought my vehicle in for service. I asked for a multi-point inspection that included the link that reviews virtually with the mechanic. I did not receive that. For experience because they said they were clean my vehicle and my brand new tires were completely dirty with white material all over it and my rooms which looks like they were all scuffed up. Ask for the cleaned even though it should have been done beforehand. They did not go over any issues or problems with my vehicle and just put that my battery was low and steering concern. When I asked ***** the service advisor more questions about that she didn't really know anything. If they would have done the video multi point inspection as advertised and requested an understanding would have been Drove my car to work and it felt wobbly and not right so I took it back to the dealership on the 16th. They discovered that the tires were not assembled ************* service advisor they suggested doing diagnostic for the steering concern. I left the vehicle there on September 16th. Had little to no communication with **** the advisor. He then said that my vehicle had just missed the warranty at ****** and that I would need a complete replacement of the rack and pinion and a new alignment. I informed him that I have an extended warranty and ask them to start the claim and provided them all the information on the 18th. He never contacted them never reached out to them every day I reached out to him is supervisor anyone that would answer the phone at the facility trying to figure out what was going on with my vehicle because at that point I had no transportation from the 16th until the end of my experience there when I spoke with the supervisor he said this is his fourth day there He's putting out fires there's nothing he can do I need to just put the pass in the past. 9/25I then took my Jeep to another diagnostic dealership And they found no concern

  

  Business Response

  Date: 10/22/2024

  Ms. ******* did come in during a transitional time in our service department.  It did that longer than it should of.  Trying to recertify the situation, the new service director worked on fixing her issue.  He did get the approval under the warranty company.  When she came in she denied any work being done and took her vehicle.  

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2024 ************* and traded in our 2022 ******* GV70 and the ******* still has not been paid off yet and we got a message stating our next payment is coming up and we should not have to pay for a car we no longer own. We had to already pay one extra payment at the time of purchase so we would not get hit on our credit but have had nothing but issues with this dealership. We have been trying for over a week now to contact the dealership with no phone calls back. We are not sure why it is now a month later and the car we traded in yet has to be paid off.

  

  Business Response

  Date: 08/26/2024

  i apologize and i will look into this matter asap.

  please feel free to reach out but we will address this concern right now