Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle April 2024. I was provided a temporary tag driving off the property. After 30 days I had not received my permanent tag and called the office. They mailed me another temporary tag. The 30 days has passed for that tag. I have called and sent text messages to my salesman ******. And he has stopped taking my calls. I have sent emails to the woman in charge of tags. Her name is ***** **** Bernac. She has stopped responding to my emails & calls. I have left multiple voicemails on sale supervisors, management to no response. I need my tag or I need them to release my vehicle so that I can get a tag locally.

  

  Business Response

  Date: 09/06/2024

  I BELIEVE THE CUSTOMER IS HAPPY NOW AND REMOVING HER COMPLAINT

  

  Business Response

  Date: 09/06/2024

  This was filed in July.  ****************** had some issues with the previous staff here.  When the **** ****,  was made aware of her issue he worked on a resolution immediately. He put her in a loaner vehicle until we could get her tag processed. The tag is now done, in her name.  She is back in her vehicle and the issue has been resolved.  **** gave ****************** his direct line and let her know if she ever needs anything in the future he will assist.    

  

  Business Response

  Date: 09/06/2024

  This was filed in July.  ****************** had some issues with the previous staff here.  When the **** ****,  was made aware of her issue he worked on a resolution immediately. He put her in a loaner vehicle until we could get her tag processed. The tag is now done, in her name.  She is back in her vehicle and the issue has been resolved.  **** gave ****************** his direct line and let her know if she ever needs anything in the future he will assist.

  I BELIEVE THE CUSTOMER IS HAPPY NOW AND REMOVING HER COMPLAINT

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a pre-owned 2021 Dodge Ram on 5/30/2022 at Arrigo Chrysler Dodge Jeep Ram of Margate, **. Since then, it has been nothing but issues. The vehicle has presented a very dangerous issue with the engine and power train that stalls the engine and we have to pull over (many times with our kids in the car on a busy highway) to restart the car. We have brought it in multiple times as you can see from the service report, and each time we are told it's been fixed (and it's always a different cause).This last time we dropped off the car was on 6/20/24. We were always told that they need 48 hours to diagnose the issue. An entire 6 days later, after my husband and I called multiple times, advisor ******************* finally called us back and said he was going to check on it. He calls back and says they have diagnosed the problem and are taking apart the engine. Mind you, he said it would take another couple of days for a rental car to be available since they had none in the lot. An entire almost 2 WEEKS of them having our car and providing no rental car is unacceptable.**** finally called us today 7/02/24 saying that the car is ready.... BUT there is a radiator leak that's not covered by warranty and it would be $1200 for repair. There was no radiator leak when we dropped off the car and we can prove it easily. The car sends email reports every time a light comes on or an issue is detected. The only issue reported was the same power train/engine issue which they claimed to have FINALLY fixed this time. Second issue I have with that is that it took them 2 weeks, taking apart and putting the engine back together to see a leak? That conveniently is not covered by warranty?They are still in possession of my vehicle and we will not accept it back without both the engine issues we reported AND the radiator leak that was not there previously (and we can prove it) are fixed. Every part they touched would also need to be documented and warranted, since we clearly cannot trust them.

  Customer Answer

  Date: 07/06/2024

  We have finally received our car back after 16 days. Our advisor **** did his best to resolve this issue for us, and he was able to get the repair entirely covered by warranty. It was an incredibly frustrating experience, but we recognize that **** did the best he could while always being respectful and understanding. I hope Arrigo gives him the recognition he deserves because it would be 10x worse had we gone through his with an advisor that was not as helpful as he was. 
  As of now, they have completed the repair and we have picked up the car. The complaint can be resolved.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I regret to inform you that my experience with Arrigo Margate's service center has been profoundly disappointing and frustrating. Over the past several months, I have encountered a series of unresolved issues with my vehicle that have severely impacted its functionality and my confidence in your service department.Firstly, the ongoing problems with the U-Connect system have persisted without a satisfactory resolution. Despite multiple attempts to address these issues, the system continues to malfunction, necessitating frequent returns. Additionally, during a previous service visit, my vehicle's dashboard was damaged by your service department. It was distressing to discover this damage, and even more concerning was the initial attempt to downplay the incident. As a result, the entire dashboard required replacement, which was a significant inconvenience.I have had repeated issues with the trim becoming discolored, a known problem with Dodge Durango models. While I understand this issue, the replacement trim was not installed correctly during the service, necessitating yet another visit for correction.Another instance involved a problem with the ** vents, where the positioning mechanism failed to function correctly after a supposed repair attempt. Moreover, cables and lights were left hanging under the dashboard, indicating a lack of attention to detail and care during the service process.Compounding these issues is the consistent problem of parts being back-ordered, which has further delayed the resolution of these critical issues with my vehicle. It is unacceptable that my vehicle remains in disrepair. The lack of continuity in communication and service only adds to the frustration and impedes the timely resolution of ongoing issues with my vehicle. At this point, I am deeply dissatisfied and disheartened by the level of service I have received. My primary concern is having my vehicle restored to full functionality without further delay.

  

  Business Response

  Date: 08/22/2024

  we feel like this is not an accurate depiction of the circumstances. However i would love for her to bring it back in so we can look at it.

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VERY DISAPPOINTED!!!A friend recommended me to go to Arrigo. I went and the service was amazing.I trade my truck and leased a Ram. I Signed all the contract and was told to wait for the truck because it was getting cleaned. I waited about 5 hours and I was told the truck needed to stay because they had found an engine problem. After a week waiting from the dealer I went there personally to find out what was going on since nobody was calling me back.I end up financing another truck a 2021 Laramie with 38k miles. ****** signing the contract I mention on the test drive that the truck had a humming noise and a clank when accelerating. And some other thing that needed to be fixed. Sales promised me that all the things were going to be fixed. To take the truck back to them. After a week I took it back, since then I have taken the truck around 8 times for the same issues, the truck stayed a week every time I took it and between sales and service were throwing the ball to each other, and the truck was not fixed.It was a certified pre owned truck- well it was not inspected or else it wouldve never had those problems- I found out the previous owner had the same problems and I guess thats why he trade it in.( ******* last name)The GM I spoke to left the dealer- the service director I spoke to also left the dealer.The new GM never called me back or responded to my emails.The new service manager said I purchased the truck and Im stuck with it. (Not exact words) but thats what i understood from service. If you buy a certified car or truck make sure its really inspected and if they promise they will fix it dont believe them. Their word means nothing.Now I will seek legal actions, I will contact the Better Business Bureau, or state's *************************** or even the Attorney General's office.Lets see what they say.. I have messages from sales where they stated all items were going to be taken care of, and they didnt kept their word..

  

  Business Response

  Date: 06/05/2024

  Hi,

  I am the new GM and have only been here 90 days. I will do more research but in the state of ******* everything is sold "AA IS" unless 

  the truck was purchased still under factory warranty. Arrigo Margate always recommend purchasing an extended warranty, which is provided in the business office on every purchase.

  In the service records it looks like the customer did have a problem when he purchased the Truck in 06/23/2023 almost 1 year ago. I have not heard about any issues

  in the 90 days I have been here. We always try to help the customers. *********************************************, we wrote off about 3k in diagnostic work.

  When he brought the truck back for the second time, we replaced the rear axle alone was $7k but was covered by factory powertrain warranty, new battery, and taillight. The customer was not charged for this. 

  The 3rd time the customer came back, he complained about a clunking noise, but again unable to duplicate noise. We as dealers always make money when we can fix something wrong

  that is under warranty. So, were always on the customers side because we both make out well. Unfortunately, a lot of the Ram Trucks have had some issues. We always try to do what we can but the manufactures

  determine if they're going to fix the truck that is no longer under factory warranty not the dealer. This intermittent issue could not be duplicated by the mechanic, so we closed the ticket. 

  Thanks,

  Gm

  *********************

   

   

  

  Business Response

  Date: 06/06/2024

  
  

  Hi,

  I am the new GM and have only been here 90 days. I will do more research but in the state of ******* everything is sold "AA IS" unless 

  the truck was purchased still under factory warranty. Arrigo Margate always recommend purchasing an extended warranty, which is provided in the business office on every purchase.

  In the service records it looks like the customer did have a problem when he purchased the Truck in 06/23/2023 almost 1 year ago. I have not heard about any issues

  in the 90 days I have been here. We always try to help the customers. *********************************************, we wrote off about 3k in diagnostic work.

  When he brought the truck back for the second time, we replaced the rear axle alone was $7k but was covered by factory powertrain warranty, new battery, and taillight. The customer was not charged for this. 

  The 3rd time the customer came back, he complained about a clunking noise, but again unable to duplicate noise. We as dealers always make money when we can fix something wrong

  that is under warranty. So, were always on the customers side because we both make out well. Unfortunately, a lot of the Ram Trucks have had some issues. We always try to do what we can but the manufactures

  determine if they're going to fix the truck that is no longer under factory warranty not the dealer. This intermittent issue could not be duplicated by the mechanic, so we closed the ticket. 

  Thanks,

  Gm

  *********************

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21804077
  
  I am rejecting this response because:

  I know your the new ** I already mentioned it on my previous message.

  Please read the full message I mentioned that the ** and service  director are new employees.

  If you havent pulled record on service I have attached the last receipt, the information is there to make it easy for you. Ask your employees and your mechanics about how many times they have test drive the truck with me and every time its a different mechanic because they all quit their job. Every time I take the truck stays a week and nothing gets done to it. If parts have been replaced its because they found a problem (Right) I dont think they change parts just because they want it. They supposedly replaced the differential, Im sure because they knew it had a clunk and humming noise. But the problem was not resolved, they keep telling me to come back again and again.

  Again, I have text messages between me and sales also service where they state that everything will be fixed. Im not a child, Im a grown men that knows how to keep its word and promises, but the Arrigo dealer doesnt thats why I recorded conversations and text messages in case this was going to happen. Also, if the truck was supposedly certified as pre owned, it shouldve had not had those problems.

  for example the radio and cluster with condensation- they didnt see that? The previous owner had mention it.

  the tail Light you mentioned, also they didnt notice it had water inside? Thats why it got replaced. 
  ****** is the last name of the previous owner and he had the same problem with the truck. 
  All Im asking is to fix the humming noise and the clunk noise it has. Ask your sales manager he knew about it. When I test drove the truck I me mention it to him. Get all the information from them, this is my second truck because the first one also stayed there a week and couldnt get fixed. I didnt get to take it home. Also certified truck supposedly

  Let me me know  if your going to fix my truck or no? So I can go to the next step. 
  I dont want to be back and forth with Arrigo dealer for another year.

  
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 06/06/2024

  Please inform the dealer GM that I apologize if I in any way sounded disrespectful. Not my intentions.

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased Mopar spark plugs from the Arrigo dealership in Margate. I bought the same part prior, and I was never told I had to get a warranty on the spark plug because it's defective and not working correctly. Now, I am told I have to let you guys service my vehicle to see where the problem is. I Should not have to go through this once a part is defective. All I want is my refund

  

  Business Response

  Date: 06/10/2024

  Unfortunately,

   

  Spark plugs are covered by any warranties. Just like brakes, tires, or belts.

  They are considerate to be a wearable. 

   

  Sorry,

   

  *********************

   

   

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck for my business in 2022, and the financial manager convinced me to buy the *** service for that truck and I was told by him that the best way to do it was doing everything under my personal name not including my company mentioning that hes son was doing the same thing and I wouldnt have any problem. My truck got involved in an accident, with a total loss, and now I have to pay the over $15.000 to the financial company because my *** insurance will not cover the difference, and I want the dealer to be responsible for the debt, since they know from the first step of buying my truck that was for my business because the truck was ordered and specially manufactured for my company needs.

  

  Business Response

  Date: 05/22/2024

  Customer titled car in his personal name and not the business.

  Customer told warranty company he used the car for business purposes and now warranty company not covering claim.

  Here is a copy of the policy in his personal name. 

  Not much we can do on this one.

  Sorry for the inconvenience. 

  

  Business Response

  Date: 05/22/2024

  Customer titled car in his personal name and not the business.

  Customer told warranty company he used the car for business purposes and now warranty company not covering claim.

  Here is a copy of the policy in his personal name. 

  Not much we can do on this one.

  Sorry for the inconvenience. 

  

  Business Response

  Date: 05/22/2024

  Customer titled car in his personal name and not the business.

  Customer told warranty company he used the car for business purposes and now warranty company not covering claim.

  Here is a copy of the policy in his personal name. 

  Not much we can do on this one.

  Sorry for the inconvenience. 

  

  Business Response

  Date: 05/22/2024

  Customer titled car in his personal name and not the business.

  Customer told warranty company he used the car for business purposes and now warranty company not covering claim.

  Here is a copy of the policy in his personal name. 

  Not much we can do on this one.

  Sorry for the inconvenience.
  

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21742223
  
  I am rejecting this response because:

  My truck was ordered with additional equipment to pull a big trailer for business purposes, and they knew since beginning. I was convinced by the finance manager to do this way, and all this is not about inconvenience is about been lied. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my '13 Jeep Grand Cherokee off at Arrigo Jeep Dealership Margate on Thurs. April 11, '24 and was assigned Service Advisor *****************************. I advised ****** that I wished for an estimate on 100K mile service interval and asked for diagnosis of a starter fault. ******** took my vehicle, but no intake paperwork was completed. He asked me to text his personal number with my name and service requests. I found this abnormal, but I never worked with Arrigo so I went with it. The next day on April 12, I received a call from ****** personal phone number advising me that my Jeep was looked at and the service tech's recommended service to the cooling system and fuel system. I was provided an electronic estimate which required my approval. I approved the items totaling $1,370.90 and ****** told me i'll have my vehicle back by the end of the day, or on Mon. April 15th the latest. I agreed to the terms. On Mon., I did not hear an update. On Tues., I again did not get an update. It was on Wed. April 17, I became concerned and reached out to ****** but did not get a response. I began calling the dealership and the phone would ring until the line would be picked up and immediately disconnected. This had me extremely concerned.On Thurs. April 18th I contacted ******* the service scheduler and she told me they haven't gotten to my vehicle and the work was not done, she would forward my concerns to management but I never was contacted. At the end of the business day, I went to retrieve my Jeep and a service advisor confirmed no work was completed. I then asked for my key back but he refused to return my key. I then took my vehicle, went home and wrote the ** of the dealership for resolve.On Fri, I began receiving texts messages from ****** threatening he would falsely report my Jeep stolen and threatened to have the police shoot up my home. The dealership now claims I owe them $2,629.28 but cannot provide me an itemized estimate approved by me to justify these costs.

  

  Business Response

  Date: 05/06/2024

  Hi my name is *********************, I am the new GM here at Arrigo Margate. I apologize for the late response. I just got the password changed.

  i did the research on this complaint. The Jeep was purchased by *********************************, 02/14/2021. After research it looks like the end date on the 

  service contact was not entered on the warranty. We called the warranty company and are correcting it. This repair should be covered.

  We will let you know when its corrected, so the Jeep can be repaired under this warranty. We have a call into the **************** and need

  a supervisor to fix. 

   

  We appreciate your patience,

  ********************* ************

  Email address **************************************

   

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21610028
  
  I am rejecting this response because:
  
  It doesnt pertain to my complaint, this response must be for a different complaint. This dealership is a train wreck, Id expect nothing different. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/09/2024

  This is big problem. The police came by because he took his Jeep without paying the bill. The police are involved and w didn't press any charges for theft.

  in this email he clearly states that we asked for the services rendered. This complaint needs to be dropped. 30 years in the car business and never has a customer

  taken a car without paying the bill. Customer used his spare key and drove his Jeep without paying. He told the police we would pay the bill. We sent him a link 

  and he never responded back.

   

  Thank You,

  *********************

  

  Business Response

  Date: 05/09/2024

  This is big problem. The police came by because he took his Jeep without paying the bill. The police are involved and w didn't press any charges for theft.

  in this email he clearly states that we asked for the services rendered. This complaint needs to be dropped. 30 years in the car business and never has a customer

  taken a car without paying the bill. Customer used his spare key and drove his Jeep without paying. He told the police we would pay the bill. We sent him a link 

  and he never responded back.

   

  Thank You,

  *********************

  

  Business Response

  Date: 05/09/2024

  You are right this is another complaint.

  My service director ****, told me that he was not charging you for your service, because you were going through tough times

  and were unable to pay the service bill. So hopefully us taking care of you bill made you happy.

   

  Thank You,

  *********************

  

  Business Response

  Date: 05/10/2024

  You are right this is another complaint.

  My service director ****, told me that he was not charging you for your service, because you were going through tough times

  and were unable to pay the service bill. So hopefully us taking care of you bill made you happy.

   

  Thank You,

  *********************

  Customer Answer

  Date: 05/29/2024

  This bill was not taken care of by the dealer; I was charged full for services even after being treated so poorly. This receipt is proof. 

  Customer Answer

  Date: 05/29/2024

  This bill was not taken care of by the dealer; I was charged full for services even after being treated so poorly. This receipt is proof. 

  

  Business Response

  Date: 06/05/2024

  Hi, I am amazed that we wrote off a large amount of money and there is still an issue. If we were in the wrong the police would not of call and told him to pay his bill?

  The police did show up and verified the text auto populated and said shooting instead of showing up. The customer approved the work and came back and took his car without paying the bill.

  As you can see with the documentation the customer provided the service bill was well over $2,000. The customer paid $1,300 and the store wrote off the rest of the bill.

  I am the ** and never texted any of those texts he is claiming I sent him. those texts were from **** his service advisor. He agreed to pay the lessor portion of the bill.

  I don't understand why he is even trying to get us to pay him after he agreed to pay the lessor amount.

  Police came in and got him on the phone and we agreed to lower the bill.

  Thanks,

  *********************

  **

• Initial Complaint

  Date:04/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2017 jeep Wrangler from Arrigo and the salesman at the time was ***. When we went over our options with this vehicle, the salesman explained that what we are able to get is called a wraparound policy and our policy for the extended warranty would start on the day that we purchased the vehicle, and would last for seven years and the mileage would start from the day that we purchased it And at that time the vehicle had ****** miles ****** miles you then move on and add ******* miles to which we would remain covered. The vehicle now in April 2024 had to go into the shop, in *****, which is one of their sister stores, they Have stated in the service department I no longer have a warranty, and the repairs are approximately $13,000. When I called back Arrigo, they did tell me again I had a warranty a very nice woman mailed me a copy of the warranty I then forwarded that to *****. I spoke with the warranty company and there is not an extended warranty in which I have been paying for and will be paying for until this car is paid off so I purchased something that I could never have used.

  

  Business Response

  Date: 05/07/2024

  The reason her warranty could not be used is because of a typo on her paperwork. We called the warranty company, and they fixed it. Her Jeep is at our service department in ******

  The Jeep will be covered for repair.

   

  Thanks,

   

  *********************

  General Manager of Arrigo Margate.

  

  Business Response

  Date: 05/07/2024

  Warranty paperwork fixed. Jeep will be fixed under the warranty.

   

  Sorry for the inconvenient.

  Thank You,

   

  *********************

  

  Business Response

  Date: 05/07/2024

  Warranty paperwork fixed. Jeep will be fixed under the warranty.

   

  Sorry for the inconvenient.

  Thank You,

   

  *********************

  

  Business Response

  Date: 05/09/2024

  Warranty paperwork fixed. Jeep will be fixed under the warranty.

   

  Sorry for the inconvenient.

  Thank You,

   

  *********************

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle back in June. The sales rep was great at first, but I should have known better. The vehicle just came in, so they still had to certify and clean it. I lived 1.5 hours away and their service dpmt couldn't do it that day, they agreed to deliver it to me. They kept lying and changing times of delivery. My vehicle was finally delivered filthy and little gas. I found mascara brushes, ***************, stained seats, the e-brake and cupholders were sticky. I called and they offered to put gas in, but made no sense for me to drive down there, so they mentioned a gas card. Then I was lied to repeatedly about certification length. I was told its 3 months/3k miles bumper to bumper and 7 year/100 mile powertrain from MY DATE OF PURCHASE. I needed things done before the 3 months and their service dpmt said I didnt have 3 months. I asked to speak to GM. Well, the person claimed to be GM, but then found out he was just a sales rep. I finally got the right GM and he confirmed I did have 3 months, but there was an error in the system. As for the 7 year I was misinformed. It was 7 years from the ORIGINAL date of purchase. That's not what I have in writing. Once I sent him those messages, he kept saying he's not in the office and will get back to me, but never did. I was also sent a check for overage in registration. I didn't realize it was only good for 20 days, so I couldn't cash. I called them immediately and they said they have no problem sending me a new check, but never received. Left messages and spoke to different people and nothing. I have all the messages saved, so please don't reply with more lies. I want my check that should have been reissued, I want my gas card, and I want my warranty issue corrected to what I was told it should be. This can be done by adding an additional warranty or reimbursing me so I can go purchase my own. I've been dealing with this for almost 7 months... Lets just fix the issue and move on.

  

  Business Response

  Date: 01/02/2024

  Hello,

  All Certified Pre-Owned Chrysler, Dodge, Jeep and Ram vehicles come with 3 months/3K miles limited warranty and 7 year/100K miles powertrain warranty. Please refer to the national program: *********************************************************************************************************************************************************************************************.

  Thank you,

   

  ***************************

  General Manager

  Arrigo CDJR Margate

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21075996
  
  I am rejecting this response because:

  This does not resolve any issues that I have had. The sales rep told me different. I have a message that also states differently. I have been lied to by the sales rep and people who have claimed to be the general manager, but was just another sales rep. 

  What about all the hiccups with delivery? Waiting around because another sale took priority. No care of my time.

  How about the fact that it was delivered with hair clips and make up brushes.. not cleaned like dealerships normally clean. Or the fact that it was delivered almost empty?

  As for the check - It's been months. I actually just received it today and it was dated the 13th, not mailed until the 28th and just received today, which is now over the 20 days AGAIN! 

  Your customer service is terrible. No communication and if you do actually get someone then all they do is lie. Such a shame. When we were in there, we had a great experience. I was a very easy sale. In and out with no issues, but the experience was ruined the second I handed you money. 

  Sincerely,
  
  ***************************

  Customer Answer

  Date: 01/04/2024

  I'm confused why this was resolved. They provided 1 response... Not even to the issue and now it's resolved?? 

  Customer Answer

  Date: 01/05/2024

  The check they resent is no longer valid either because it's after the 20 days. They held the check for too long before putting it in the mail. That check was also only 1 part of the issue regarding the registration overage. They lied about the warranty and that was the main thing I was trying to get resolved. There was also complaints about the cleanliness of the vehicle, the gas, and other things. Please reopen or escalate this. This should not have been closed. 

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21075996
  
  

  Customer did not provide enough information to locate their account in our business.

  Please ask the customer to provide more information so we may better help them.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Used car from this dealership back in May 2023. A week ago the auxiliary power outlet, thats used to charge my electronics, stopped working. Knowing that my car is still under its 3 year factory warranty with ****** I took it to them for service. I waited for over an hour for ***** to tell me that there was an after market 4 USB Adaptor installed in my car, to what they described to me as a tracker, that I was unaware of. They told me that if they would have continued to work on my car that it would not be covered under warranty, because the tracker was a third party installation, and its not suppose to be there. ***** informed me that I would have to pay a $200+ diagnostic fee, for them to take it apart to see whats causing my auxiliary power outlet to not function. On the bright side ***** told me that the issue had nothing to do with my fuses, but that still doesnt help me. To top it off, if Id agree to paying the diagnostic fee ***** said, that if it was **************** part causing my outlet to malfunction that I would have to pay for it and it would not be covered under warranty. They told me that my best option was to take my car back to who sold it to me in the first place, Arrigo. When I called Arrigo and explained it all to them, their response was that they dont service ***** cars, yet they are the ones that sold me the car in the first place, without informing me the car had an after market tracker in it. I called ****** and told them what Arrigo told me, and ***** said that makes no sense. One of Arrigo service technicians called me back to tell me that they have a new Used car manager they hired, and that they would try and solve my issue. But they have been ducking and dodging my calls and text to get to the bottom of this, and Im very frustrated because this isnt my fault.

  

  Business Response

  Date: 01/01/2024

  we do not install trackers however we offered to remove the mentioned tracker. customer was scheduled to come in and have it removed at no charge.