Reviews
857 Customer Reviews
Review from Shihan A
5 stars01/30/2025
I wanted to make sure Drum Assembly is compatible with my LG Dryer. It is 7 years old and the original Drum part number is not available anymore. A couple of emails later Ines made sure that the correct part number and helped me with my purchase. They also had the best price as well.
Genuine Replacement Parts Response
02/05/2025
Thank you very much for the feedback and five stars. In our industry, we know communication and trustworthiness is key, and our team is delighted to have been able to demonstrate that with the successful fulfillment of your order. We appreciate the endorsement and look forward to serving you again!Review from William B
5 stars01/25/2025
I ordered a part for my GE stove on a Sunday. It was delivered on Thursday (Wednesday was a holiday). During the few days before delivery I discovered the problem was not with the part I ordered. I contacted GRP to explain my situation and arrange a return. After verifying the part was in the original, unopened, plastic envelope I was sent a prepaid return label. They refunded the full purchase price minus initial shipping. I couldn't ask for me. This was not the first time I've ordered parts from GRP. Delivery has always been timely and I've never had any issues. I will continue to order from them in the future.Genuine Replacement Parts Response
01/27/2025
We would like to express our gratitude for your five-star rating and valuable feedback. We are thrilled to hear that you had a positive experience and our team is eager to assist you again in the future!Review from Rotem Y
5 stars01/18/2025
Super professional, easy to work with, customer support is exceptional!Genuine Replacement Parts Response
01/27/2025
Thank you so much for the praise and five stars. We are delighted to learn that you found our customer service to have met or exceeded your expectations, and our team looks forward to providing you with the same degree of attention and care in the future.Review from Donald S
1 star01/17/2025
Order from anyone other than them. You are always in the wrong and shipping cost are ridiculous.Genuine Replacement Parts Response
01/27/2025
We’re sorry to hear about your experience. Shipping costs are determined by carriers and can vary based on size, weight, and destination. Regarding returns, we follow our at-will return policy, which requires items to be in new and uninstalled condition. If you’d like us to review your case further, please reach out to [email protected] with your order details.Review from Kiran I
5 stars01/17/2025
I ordered a replacement bulb for my microwave. It was a special bulb with bracket attached - all in in one unit. I could not find it in my local hardware store. GRP had this part readily available. The part was delivered on time and it worked perfectly. I reached out to Customer support via email for some questions about the delivery time and they responded immediately with the information I was looking for. I will definitely look at the GRP website for any future replacement parts. Thanks!!! Kiran IGenuine Replacement Parts Response
01/27/2025
Thank you kindly for the five stars and feedback! We know straightforwardness and ease is key in a complex realm of appliance replacement parts. Our team appreciates the endorsement, and we look forward to serving you again in the future!Review from Alex E
5 stars01/16/2025
This is a seasoned, professional outfit that runs like a well-oiled machine. I had a few questions post-purchase and received prompt, customized responses and attention. Part arrived quickly, as well. Highly recommended.Genuine Replacement Parts Response
01/20/2025
Thank you for giving us a five-star review and endorsing our service. Your feedback is greatly appreciated, and we are excited to continue meeting your appliance parts needs in the future.Review from Tanya G
5 stars01/15/2025
We ordered a Kitchen Aid glasscook top stove and had no problems ordering it and it was delivered quickly. However, we had an issue with it while we were installing it. We contacted customer support and IRENE was so polite and kind. The customer service and support was definitely amazing and 10 out of 10. Outstanding. We will definitely be a returning customer with how well we were treated.Genuine Replacement Parts Response
01/20/2025
Thank you very much for the five stars and the feedback. We are truly happy to help customers and prospective customers within the realm of our assistance. We are glad that your installation was successful and we look forward to facilitating your future appliance part needs!Review from Jerry T
5 stars01/15/2025
Quick filling my order. Part fit perfectly when received, great company to deal with.Genuine Replacement Parts Response
01/20/2025
Thank you very much for the acknowledgment and five stars. We know that speed and efficiency matter immensely to our customers when they order from us, and we are so happy to have delivered! Our team looks forward to fulfilling your future appliance part needs!Review from Thomas H
5 stars01/14/2025
Excellent customer service! I ordered a replacement handle for my stove. Several days after placing the order and after the charge for the replacement part was entered on my credit card account, I contacted Genuine Replacement Parts, via Chat, to cancel my order. Within a couple of hours I received an email stating that my order had been cancelled and the credit card charge refunded. Excellent customer service!Genuine Replacement Parts Response
01/20/2025
Thank you for the glowing review and high rating. It brings us joy to know that our customer service went above and beyond your expectations. Our team is committed to providing you with the same level of exceptional care in the future.Review from David H
5 stars01/13/2025
Excellent customer service! I ordered a part from GRP and FedEx routed it around the country. I called GRP to ask them to contact FedEx and instead, they shipped a replacement part to me, asking that a I return the first part if/when it is delivered. They paid for the return shipment. I will do business with them again.Genuine Replacement Parts Response
01/20/2025
Thank you so much for the praise and five stars. We are delighted to learn that you found our customer service to have met or exceeded your expectations, and our team looks forward to providing you with the same degree of attention and care in the future.
Customer Review Rating
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