Reviews
Customer Review Ratings
Average of 788 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMaurina H
Date: 05/05/2025
1 starMaurina H
Date: 05/05/2025
I made a mistake and ordered the wrong part. I could find nowhere on their site that says you cannot return anything under $30. My part was $27.89. Shipping was 8.99. When I asked to return it, I was told by email, under $30 I cannot return. When I called, I was told by there is a $5 restocking fee and I pay for returns. So, in summary, a $27.89 part was going to cost me 18 in shipping and 5 in restocking. Plus, I have to send the pictures of everything and make sure it has not been used (you can’t use a part that doesn’t fit). So, it’s not worth the 4.89 difference that I will receive. Will never use this company again.
Genuine Replacement Parts
Date: 05/12/2025
We apologize for any inconvenience you experienced. Our return policy clearly states that items priced under $30 are not eligible for return, and all at-will returns for eligible items are subject to a restocking fee. Additionally, customers are responsible for return shipping costs, as noted on our website. We encourage customers to verify part compatibility before purchase to avoid this situation, and we appreciate your feedback as it helps us improve our service. If you have further questions, please reach out to us at 877-968-4335 or [email protected].Review fromCarl R
Date: 04/29/2025
5 starsCarl R
Date: 04/29/2025
I ordered the wrong circuit board for a GE dishwasher by mistake. As soon as I received it, I notified the GRP representative. She took time to research the correct part and explained the return process. After I returned the parts, it only took a couple of days for the money to be put back on my account. Lesson learned - GRP's customers service will make sure you are ordering the correct replacement part if you contact them prior to ordering if you are unsure. I highly recommend GRP.Genuine Replacement Parts
Date: 05/05/2025
Thank you kindly for the five stars and feedback. We know that the unexpected can always happen, and when it does, we are glad to be in your corner and provide assistance and oversight throughout the lifespan of the order. We appreciate the acknowledgment and look forward to serving you again!Review fromJames B
Date: 04/25/2025
5 starsJames B
Date: 04/25/2025
I ordered an ice maker for an older Kenmore. I was informed that it shipped and FedEx confirmed that a ticket was created. I tracked it for two days and saw no movement. i contacted GPR and without hesitation they created a new order via UPS. It shipped and tracked within two hours with everything in order. I received it the following day. WOW! If the fridge hadn't eaten two screws the install would have been perfect, I'm having a drink WITH ice less than 36 hours from reporting a problem. The service team was outstanding. They took control as soon as I told them that I had a problem. My faith in the service department is off the charts. Thank you Genuine Replacement Parts for a more than pleasant experience.Genuine Replacement Parts
Date: 04/29/2025
We appreciate your kind words and the five-star rating you gave us for our service. It's great to hear that the part you ordered arrived safely and in a timely manner. Your feedback is highly valued by our team, and we are grateful for your endorsement. We hope to have the opportunity to serve you again in the future!Review fromNikia C
Date: 04/18/2025
5 starsNikia C
Date: 04/18/2025
We order a part and when we checked status we were advised that the part was not in stock. We were asked if we wanted to reroute the order. We received an email from Ines who noticed the part was not compatible with the appliance and asked for more info on the unit. Johanthan responded advising that the part needed was discontinued and processed our refund. I responded to his email in error when I was only trying to copy his email for my notes. He responded that he responded that he received a blank email. I responded that it was sent in error. He responded please clarify. I responded with more details. The agent made sure that all our needs were met before closing our Incident #885757. The fact they they found the error with the part we order saved us on all the furture inconveniences and escalations this would have caused for or customer. They showed excellent due diligence on there part.Genuine Replacement Parts
Date: 04/29/2025
Thank you kindly for the five stars and feedback. We know that the unexpected can always happen, and when it does, we are glad to be in your corner and provide assistance and oversight throughout the lifespan of the order. We appreciate the acknowledgment and look forward to serving you again!Review frommichael s
Date: 04/14/2025
1 starmichael s
Date: 04/14/2025
For whatever strange reason their site sold me a part which does not fit my appliance. Now they are telling me that I cannot return it, as I purchased the wrong part , my own fault. Disappointing customer serviceGenuine Replacement Parts
Date: 04/21/2025
Thank you for your review. We regret to hear that the part you purchased did not fit your appliance. As stated in our return policy, GRP is not responsible for incorrect parts being ordered, and all returns must meet the requirement of being $30 or more and in new, uninstalled condition to be eligible. While we understand how frustrating this experience can be, our system relies on customers to verify compatibility before completing checkout, and we encourage reaching out with model and serial information beforehand if there’s any uncertainty. If you have further questions, please don’t hesitate to contact us at 877-968-4335 or [email protected].Review fromEmily B
Date: 04/14/2025
5 starsEmily B
Date: 04/14/2025
I dropped the glass tray of my microwave, and of course it shattered. I looked online for a company which could replace it. I found this company and, boy, am I happy I did! Almost the next day, my new tray was here, as carefully packaged as if were the Hope Diamond! Great service!Genuine Replacement Parts
Date: 04/21/2025
We would like to express our gratitude for your five-star rating and valuable feedback. We are thrilled to hear that you had a positive experience and our team is eager to assist you again in the future!Review fromCheryl L
Date: 04/08/2025
1 starCheryl L
Date: 04/08/2025
I am very disappointed that I ordered a replacement part for my refrigerator and it was my fault that it was not the same as the original. I attempted to return but was told that because it was under $30 it can't be returned. 23.89 subtotal 8.99 shipping 2.55 tax $35.43 totalGenuine Replacement Parts
Date: 04/14/2025
We’re sorry to hear about your experience. As outlined in our return policy, we do not accept returns for items priced under $30.00, even if the total order value exceeds that amount when including tax and shipping. This policy is noted during checkout and before completing a purchase. While we understand this can be frustrating, we encourage customers to double-check compatibility before placing an order. If you need help locating the correct part, feel free to reach out to our team at [email protected] or call 877-968-4335 and we’d be glad to assist.Review fromGayle S
Date: 03/31/2025
1 starGayle S
Date: 03/31/2025
Don't even think of trying to return an item. Ordered a dryer line filter. Their photos aren't very clear. I thought I had order a lint filter, but found that the lid and the screen are two different items. An email was sent for a return code. The directions for return are strange. Their shipment box must be returned as pristine, no tape, no marker, not marred. Well...my box was delivered with a gash in the top and packing tape that had been used on the box to ship to me. That's one problem. Now I must pay for return of a large box a small item was shipped in. The item is unopened in it's original plastic wrap. Oh...there is a restocking fee and, if they consider the box damaged, they can refuse the return after I have paid to ship it back. Well, that's $44.81 down the drain. Now I discover everyone is out of the screen, which is discontinued. Still looking for this item someone may have in stock. Anyone need a free lint filter cover? Will never use this company again. Warning....read the conditions of sale and return policy of this company. Absolutely uncaring and Not customer oriented.Genuine Replacement Parts
Date: 04/07/2025
We’re sorry to hear about your experience and understand how frustrating this situation has been. We do try to be transparent about our return policy, which requires parts to be returned in new, unused condition with original packaging, and unfortunately that includes the outer shipping box as well. This policy is in place to ensure parts remain in resellable condition and protect against damage in transit. That said, we understand it can feel unfair when a box arrives already marred from shipping and still counts against a return. We also know the cost of return shipping and restocking fees can add up, especially on a part that didn’t meet your expectations. We truly appreciate your feedback and are always working to improve. If you still have the part and would like us to take another look at the situation, please email us at [email protected].Review fromFred B
Date: 03/28/2025
5 starsFred B
Date: 03/28/2025
I ordered parts for an older GE Microwave using the model number on the door. The parts were easily identified, ordered and delivered quickly. The parts fit perfectly and the service was great. An email inquiry was answered promptly and courteously....Thanks Brian...!! I will order parts with confidence the next time one of my appliances needs help! Genuine Replacement Parts is great. A++++Genuine Replacement Parts
Date: 04/07/2025
We would like to express our gratitude for your five-star rating and valuable feedback. We are thrilled to hear that you had a positive experience and our team is eager to assist you again in the future!Review fromMichael P
Date: 03/28/2025
1 starMichael P
Date: 03/28/2025
GRP made an error on their shipping label and sent the part to the wrong address. It took them days to respond, then tried to collect payment from me for an address change due to an error on their behalf. Days later and after having to explain the situation, 3 times they made an address change correction. All the rep would say is that they don’t guarantee address changes. Fine, but they should guarantee delivery of a part that was paid for! Worst purchase experience of the decade…. They made no attempt to promptly fix their error had it not been for my consistent efforts to reach out and fix the problem.Genuine Replacement Parts
Date: 04/07/2025
We’re very sorry to hear about your experience and completely understand your frustration. While our shipping policy notes that address corrections are not guaranteed once an order is in transit, it’s absolutely our responsibility to ensure your part is delivered to the address provided at checkout. If a shipping label error originated on our end, we should have corrected the issue without delay or cost to you. Your persistence shouldn’t have been necessary to resolve a mistake we made. We appreciate you bringing this to our attention, and if there's anything still unresolved, please reach out to us at [email protected] so we can make it right.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.