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Business Profile

Online Gaming

My Bookie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company double-charged me, and triple charged me, several times for the same transaction, on several occasions over a 12-month period. It is likely these types of fraudulent charges occurred for more than the 12 months that I investigated. Regardless, when I called my bank to alert them of this, my bank started an investigation. In the middle of the investigation, My Bookie decided to give me a refund for several (but not all) of these fraudulent charges. The refunds totaled $2,113.18. However, after applying the refunds to my credit card account, ********************** then charged my My Bookie for the amounts of these refunds, effectively negating these refunds. That is, they attempted to manipulate the system by seemingly refunding my credit card for the fraudulent charges, only to later charge my My Bookie account for the same amounts. My Bookie now claims that I owe them this money because they show my My Bookie account to now be negative, due to them "charging me" for the refunds they applied to my credit card. I would appreciate your help in resolving this issue. There are also another $1,500 worth of fraudulent charges still needing to be refunded.

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mybookie refuses to payout. Something about rollover. **************** refuses to remove the rollover from account in order to cash out. Goes towards as credit and they want consumers to dish out 1400 additional dollars towards it before they are able to cash out.

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/30/2024 I deposited $300.00 into my account. I had a $0 balance at that time. Now theyre refusing to pay out my funds, claiming I havent met the rollover requirement. However, I didnt use any free play, so there shouldnt be a rollover amount. A representative in the chat told me that because there was free play money in the account when I made my deposit, I need to wager $3,300 before theyll release my money. This is unfairit's my money, and theyre unjustly holding it hostage.0

  • Initial Complaint

    Date:09/11/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the site owes me a payout for legal sports book gambling but refuses to pay via hoops and circles and blatant lying and denying of receiving info.

  • Initial Complaint

    Date:02/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created an account with MyBookie.com in 2020 with the intent to use them regularly. I have since found other sites I prefer to ****** on, and have requested now three different times to close my account (from 2020, when they first threatened to close all inactive accounts through last week, Jan 23, 2024) I was able to log in last week, meaning my account is still not closed!! In each closure of account request through their website, I requested my remaining balance. Ticket numbers *******, ******, and *******, are my ticket numbers. I felt this was a shady company from the beginning and requested my first closure a few months after I opened the account, in which I had a balance of $74!! They threatened to start charging inactive fees and mess, when I've requested my account closure and remaining balance multiple times!! They responded to my second request saying they were sorry I wanted to close my account, and tried to say I only had a balance of $20. I had $74 when I last logged in and I want all of my money!! I have yet, even after last week, to receive my balance, and my account remains open!!! I'm now seeking the help of the BBB with the hopes of finally getting resolution and my balance back as well as informing others of this business's dishonesty and poor practices!!

    Customer Answer

    Date: 03/06/2024

    Thank you BBB for trying to contact them and for letting me know.  I always appreciate you and the outlet you give us to file complaints and express concerns to others.  Have a good day.

    *************************

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/18/24 made a request from customer support about the pay out process, account was immediately locked, that was the scene of a 4 hundred dollar robbery. No customer support, no chat, no way to move forward, nothing.Fortunately it was 4 hundred dollars and not 4k. My email address *** get into website, I cant get my account number. Thanks for any help. The total in the account is ****** dollars, 4 hundred was initial deposit.

    Customer Answer

    Date: 02/12/2024

    I would like to add that as mybookie was terminating my account they said I had to follow the terms of the rollover terms, which is if you use a bonus, it requires you to use 10x the amount of the bonus.  And I never used a bonus because I never had one.  Since they closed my account i was not able to let them know that I didnt have a bonus.   

    Customer Answer

    Date: 02/13/2024

    ************* to the communication from my bookie. Ive only made one deposit and that was the original for ****** dollars. I dont understand if ** supposed to respond to the last correspondence from my bookie, which they gave 10 days to answer, please let me know my next step. Thanks *****

    Customer Answer

    Date: 02/14/2024

    THIS IS MY RESPONSE TO MY BOOKIE.  The attached is the last correspondence with them.

    Ive been assigned Ticket#MB1581169.  I recently attempted to close out my account #********* to continue gambling in my ***********, which will be legal March 1.  Ive only had one depo dluo wdsit of the original $400.00.  Over the past 2 years Ive managed to increase the initial deposit to $752.00, that I would like to receive , and close this account.  Bottom line, Ive had an initial $400.00, never used a promotion or bonus, and would like to get $752.00 and close account.  Thanks for your help!  
    **************

  • Initial Complaint

    Date:08/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put in $100 into this sports betting website where they gave you free play money to use on their website just for joining, i then decided that i did not want to use this website anymore after loosing a few dollars on sports bets and tried to take my money back out. Upon trying to take my money back out it would not let me saying that i have to ****** more than $1400 in order to get the money that i put into the website back which was down to around $89. I then called the company and was told the same thing. So the $89 is trapped in the website unless i put more money in and make over $1400 worth of bets in order to get back the $89 all i want is to get my money back and help others who have fallen into this scam like me.

  • Initial Complaint

    Date:05/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for an account and was betting on sports for maybe 2 months or so. All of the sudden I tried logging in and the error message I received was that my account was disabled for "security" reasons. There was still money in my account. It gave a number to contact. I tried calling, it went straight to voicemail and the voicemail was full. At least give me the money left in my account if your just going to disable it without warning! I never took a screen shot of my account so I can't upload supporting documentation except for the error message I receive when I try logging in now.

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I deposited $400 into an online gambling acct which was stolen. When I reached out to the company, I was promised a full refund by 2 separate security agents. This has been ongoing since 1.4.23. I have not received my promised refund and just today (3.13.23) received a follow up email stating I would not be getting it and their decision was changed and final with no recourse.

  • Initial Complaint

    Date:03/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I deposited $600 to place a single sports bet. I inquired about a promotion offer where my deposit would be matched with additional money, but for some reason it wasn't applied. When I chatted in to have the bonus applied, I was vaguely explained some sort of rollover requirement. I received some sort of 'free play' money and asked how I can place the singular bet with the money I deposited, to which I received an error message that I could only wager the 'free money' on the bet I inquired about. When I asked for the bet to be canceled and for my money to be withdrawn, I was told I cannot withdraw my money until I wager $12,600 as a 'rollover limit' before I can withdraw my money. All I want is my original deposit withdrawn and my account canceled. I only wanted to place a singular bet of $600 and not be locked in or committed to any sort of threshold, and now I'm on the hook to wager $12,600 in order to be able to withdraw my money. I want my money back and all bets canceled. I no longer want the bonus and want my money back immediately.

My Bookie is NOT a BBB Accredited Business.

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