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Business Profile

Apartments

Hickory Point Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for low-income housing and found Hickory Pointe Apts. I went there on several occasions. I had trouble with my password (that they had given me) and they couldn't help me. One time when I went back the reason they After several attempts help me was that there was a new person who couldn't help people change their passwords. Originally when I told the manager my income she said it was close enough to the minimum income and it wouldn't be an issue.When I went back one time I was given a paper copy to fill out and told that the person who had been helping me wouldn't be back in the office for several days. I filled out the application and turned it in.On Dec.24, 2023 I found out that my application had been denied because I didn't have enough income. On January 11, **** I still hadn't received a refund. I called the company and explained that I hadn't gotten a refund - I had paid an application fee and an application deposit - $85 for the application fee and $100 for application deposit. It was explained to me that only the application deposit was refundable. Per the contract I signed, I would be getting a refund of $100 and the woman on the phone said that she would email corporate. (The refund was supposed to be within 30 days per the contract.) It is Jan. 23, it has been 30 days since they denied my housing application since I didn't make enough money and I still haven't received a refund. I wish I had never wasted my time or money and I would advise others not to apply here as they have very bad customer service in my opinion.

    Business Response

    Date: 02/12/2024

    Our records indicate that check number **** for $100 was cut 01.29.2024 and mailed to the address provided by applicant.  We contacted the applicant on 02.08.2024 to see if received.  We were informed that it was not.  We verified address and were given a different address of ************************************************************************  Our ************* has not received the check back in the mail.  Our policy is to wait 45 days prior to void and re-issue.  We will void earlier and re-issue check this week.  

    Customer Answer

    Date: 02/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Hickory Point Apartments is NOT a BBB Accredited Business.

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