Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Holiday Builder was at my home on a warranty call to address the issue of the garage door and the unlevel concrete garage floor and they broke my garage door. They are refusing to address the issue of the unlevel floor, the edge of the concrete floor that they damaged, the wall in the garage that is not straight and has a large opening where bugs can get in the wall, and the the roof. Every time the staff is sent out from Holiday Builders they have made dog whistle and out right racist remarks. They have not fixed issues or have done more damage to my property stating the that they hope we will stop following up because they dont plan to do anything more. I paid a lot of money for a brand new home, all I want is for a garage door to shut properly and not let wind, bugs and rain in. Holiday builder staff kept putting the door up and down over and over where it was making a loud noise and then it broke. The electrical also has an issue because lights flicker when theyre not even turned on. The roof has boards inside pushing up causing a seam in the roof.

  Business Response

  Date: 03/03/2025

  Dear ********************* you for detailing the warranty issues with your home. We take all customer concerns seriously and certainly expect repairs to be satisfactory. As we have in the past we will schedule a convenient time to meet and walk your home to address them. Thank you 

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2018, we closed on our new home built by Holiday Builders. Right away the problems started. First, we chose upgraded bathroom and kitchen faucets. When installed, the tub and shower drains were not the same. (They did fix it). Second, when the sheetrock subcontractor installed the sheetrock in the dining room, they did not cut out the **** vent. No A/C in the dining room. (They did fix it.) Third, the microwave kept shutting off. Maytag repairman came and found the microwave was not the problem. It was the dedicated electric circuit in the breaker panel. The wires had not been tightened and had burned. (They did fix it.) There were numerous other issues that did get fixed.Fast forward to 2024. I heard a gurgle in the kitchen sink when the washer was draining! Yes the septic system is backing up. (Note, the tank was vacuumed out six months earlier with no issues). Called out numerous septic contractors. The result, needs a new drain field. Estimates $7,000.00 to $20,000.00 to fix it. Called Holiday Builders with no reply. Went to Holiday Builders in ********* with no assistance. The only information I received was the sub-contractor who installed the septic system. Called the sub-contractor. Guess what, they would not call me back or give me an estimate to fix it.Got the system fixed by Blue Cypress. Great job and great price. While digging up the old drain field they determined that someone had done damage to the system with heavy equipment either during the installation or when the extra yard fill was brought in and leveled. The first few feet of the leaching ******** were full of sand!I still cannot get anyone from Holiday Builders to contact me. The drain field was only 6 years old. From what I was told, the problem began within the 2 year home warranty.After submitting a warranty request, Holiday Builders finally contacted me after submitting a warranty claim. They said being four years out of warranty, the request was denied.

  Business Response

  Date: 08/08/2024

  We are sorry to hear of our homeowners septic issue. When the homeowner submitted his warranty request we reached out to him right away. The septic system has had no issues during or after the 2 year warranty period until this event 6 years after the home was finished. The homeowner said the tank was vacuumed out 6 months ago with no issues. For someone who wasnt there to say they know what happened over 6 years ago is unlikely. For these reasons we respectfully deny his request.

• Initial Complaint

  Date:06/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were purchasing a home with this builder whos team lead us on to believing them on the sale and forcing us to make all these sudden payments before paperwork was even complete and approved so we are just looking for our money returned here are the dates we payed them April 12 2024 $3000.00 deposit on home April 22 2024 $585.00 appraisal that had to be paid before the lender could say yes or no which we believe is a scam I look forward to resolving this due to holiday builders team has no problem in doing so every time I call its no ones problem out their hands they say I just want our money back so we can go elsewhere

  Business Response

  Date: 06/06/2024

  Holiday Builders appreciated the opportunity to build a new home for you and your family. Unfortunately, we understand we cannot do so, and we are in the process of refunding and sending back your deposit to you within a week. As far as the monies you paid for the appraisal, the lender did order and pay for the appraisal. As a professional courtesy, the lender will refund the amount you paid for the appraisal. If there is anything in the future that we can help in assisting you with your housing needs, we would love to help.

  Customer Answer

  Date: 06/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in Nov of 22, after Hurricane IAN destroyed our house, we entered into a Contract with Holiday Builders for a new home to be built. We knew up front that it can take two yrs for the home to be built. But we also knew that our home could be done by end of 2023 (very good chance of that). Holiday builders applied for the permit in Jan of 2023, Charlotte county known for be being tough on permits, initially denied the permit and stated why in Mar 2023. By May 2023 permit still being denied. Every time the county denied they stated why and what they needed to pass the permit. I even told this to the Sales Rep and she passed it along to her boss and so forth. It is now mid Jun 2023 still no permit, then finally 6th of July all of the issues have been resolved. And permit can be issued, then the permit expires. Now Holiday has to re apply for the same permit, and its a 3 month process with the county. So 6 months plus the two months prior when we signed the contract and then 3 more months to wait for permit, and home will take about 9 months to build. Each and every time the county stated what was needed, it started in March of 2023 and if the Permit office for Holiday did their jobs and would of read what was needed. We could of had a home by end of this yr. We got our Earnest money refunded but our HEARTS WERE BROKEN, By HOLIDAY BUILDERS! We will have a new home built and ready by Mar 2024 by another builder bit higher price than Holiday but with more upgrades. Not sure what is going on with Holiday Builders and their Permit office, but the county makes it easy to understand what is needed from them for a Permit and when its denied. The county even called them and left a message but Holiday never called them back. Like I said HEARTS WERE BROKEN by HOLIDAY BUILDERS, TOTALLY!

  Business Response

  Date: 08/09/2023

  We appreciate your statement outlining your experience with Holiday Builders, we take our goal of building quality homes for satisfied customers seriously and we regret we could not obtain a building permit in a satisfactory timeframe.
  The permitting process is sometimes lengthy and challenging as was with your home, we had several departments needing to review and agree on the site plan due to heritage trees and their possible removal. This required surveys, septic and site engineering, even an arborist to provide information in order to receive a permit. Unfortunately, this caused significant delays which has led to your unwillingness to wait any longer. We will cancel your contract and refund the deposit in order to satisfy you. 

  Business Response

  Date: 08/14/2023

  We don't believe we could give any reasons for the permitting issues that would be acceptable. We wish you and your family the best in your new home.

  Customer Answer

  Date: 08/16/2023

  
  Complaint: ********
  
  I am rejecting this response because: There is a response that I will accept. I asked for them to tell me why 17 other permits for home were issued in a timely manner and why mine took so long that it expired. Its not about going through reviews from one dept to another. Especially since I for months brought up through my sales agent the reasons why the permit was still not issues. She told me the messaged has been passed over to her sales manager. So did the messages get through and who didn't act on them. I sent screenshots of why the permit had yet to be issues and each time the county gave the reason. How did 17 others who didn't have my direct attention get through in a timely manner and mine took so long. An a good thoughtful answer to this question, one not blaming other depts for review of it and the county also. The County gave its reasons and there either were ignored or dismissed by whomever was in charge of getting my permit done. I will accept a thoughtful answer to what I have asked. Holiday needs to go through and investigate why this happened and truly ask people, why did this permit fall through the cracks. Why were our "HEARTS BROKEN", who didn't really care. And My hope is they learn a lesson from this and don't let another family down. I did see they sold the home that I wanted and have yet to reapply for the permit. I would of thought you reapply have permit in hand before selling the home, that way these questions wouldn't arise again. This is another reason why I can't accept their answer, they still haven't learn from what they did to me. I just want a good thoughtful answer as to why 17 other permits were issued in a timely manner, and why mine with my constant presence looking over it, telling the sales agent and messages passed to the manager to tell the permit office what is going on, took so long and then ultimately expired before being issues.  Give me an answer to this question that makes sense.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract signed 5/4/2021, today 5/4/2023, two years later from when I signed the contract, my house is not ready for closing yet. Not honoring all the contract clause Very poor at customer service, and they don’t seem to care when it comes to maintaining their reputation as a business, and commitment to their clients & community. Care very little about doing things rights, from the time they pour the concrete to painting your house, everything Is done poorly, unevenly, or miss-aligned! From the electrical panel to every single outlet inside the hose everything is twisted or out level. Very little communication with those who are supposed to represent you and are supposed to keep you informed in regard to the construction progress of your house, because that only happens when they need to increase the price or when you nagged them for information. Informed by the Regional project manager, Steve H****, it is what it is and we don’t care whether you spend any extra money or if your daughter, your wife, and you live on the street, Holiday will not compensate you for our wrongdoing Two years later I still am without a house and 2 months after the email stating that the house would be completed in 4 weeks, I am still without a closing day, and nowhere to live, but once again no one seems to care! There is a delay with almost every step of construction, Always blamed the city of Cape Coral. No one will ever take responsibility. There have been multiple times where zero things are done for weeks or even a month. We have caught the company in multiple lies. It really Feels like they are treating us poorly on purpose in hopes that we will cancel our contract and they can sell our house for a higher price. If you are Hispanic and English is not your first language, there are a bit races as well and will act accordingly

  Business Response

  Date: 05/05/2023

  Dear Mr. ****,
  We appreciate your comments and share your frustration, understand we are diligently working to complete your home quickly and have defect free before your closing.
  Holiday Builders along with all contractors in the Cape Coral market have experienced significant delays due to the unprecedented housing demand. This has caused delays from our subcontractors, supply chain disruptions, long processing times with our municipalities, along with more delays due to Hurricane Ian.
  We regret the last-minute issue surrounding the air conditioning equipment, it was identified as a problem last week, the construction team and HVAC contractor have been diligently working to resolve it, as of this afternoon we have located equipment and expect to have it installed early next week. This was our last barrier for CO from the city and be able to close your home.
  In response to your communication comments, we do our best to have weekly communication with all our homebuyers during the construction process to keep them as informed as possible. In talking to your Construction Manager and New Home Sales Consultant, they have been providing updates throughout the construction process.
  Regarding closing dates, they are projected based on our best information, they are however very subject to county inspections and paperwork processing, lenders and closing title company’s schedules and constraints.
  Regarding Steve H**** comments, we aren’t sure who you are referring to, but Mr. H**** has not met you yet, but be assured Holiday Builders cares very much about all our customers and we attempt go above and beyond to make the experience as positive as possible.
  If language is or has been a barrier, we wish this had been communicated during any of the weekly update calls, however we have many Spanish speaking Team Members here that would be happy to assist, we wish all our communication is clear and understood.

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this house in Aug 2021 I have had issues with the flooring since after we moved in. I have contacted the warranty department several times and even called and spoke to someone and nothing has been resolved. Now it’s time for us to move on an hire an attorney

  Business Response

  Date: 02/13/2023

  We are getting a third party inspector to look at the floor.

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "On June 27, 2022 I entered a contract with Holiday Builders for a house to be built at ***************************************. In the past months I have expressed concerns multiple times to my sales consultant as to why clearing of the lot and building has not commenced. The first excuse I got was because the permitting department in Palm Bay was behind in issuing permits. So I took that with a grain of salt until mid September 2022. I called the rep again. Was again told it was the fault of permitting. So I called Permitting. Permitting told me that applications for this build were not submitted until early September. I had been lied to for months. Now with the current landscape of the economy and rising interest rates I have decided to pursue other home purchase options. I have asked for a cancellation of my contract, the cancellation was sent and I signed my portion, but they have not. Today's date is November 16, 2022. No one answers the phone or returns messages. I am subject to losing my $3,000.00 deposit because this builder is not able to produce the home for purchase within the guidelines that I was originally presented to purchase. This purchase is with their preferred lender. Moreover, NOW they have jeopardized the contract and closing that I have selected with another builder on an available replacement home. I have tried to be reasonable and accommodating. However, when there are false truths to answers of questions that are asked it presents a notion that this is not a company I will feel comfortable dealing with at any level in the future. I am hopeful that someone who is seeking the purchase of a home from this builder is very prudent in their research and very cautious while considering their purchase."

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 5, 2022/11/22) */ Before you can submit an application for permit with the building department you must apply and receive a septic permit from the health department. When that is received then we can apply for a right of way permit with the department of public works. Once that is received, we apply to the building department. All of these departments are behind. There is a huge backlog. He decided to purchase another home and default on his contract with us. He is not entitled to his deposit per the terms of the contract.

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint related to holiday builders not following through on the repairs they said they would make since 9/24/2020. The company does not respond to calls or text messages. I have attempted several times. I have a list of all the repairs that the company said they would make, however, we are still waiting for a response.

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 8, 2022/11/28) */ We have been in contact with this customer. There was some confusion about how to turn in warranty requests. All warrantable items are now being scheduled for repair.

• Initial Complaint

  Date:07/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 3, 2021 original warranty request submitted by me. August 7, 2021 George from Holiday Builder's Warranty Department came to look at some concerns I had with the house. I had some nails coming out of my ceiling in the master bedroom, a broken closet door (track defective), and water stains from water leaking on my wall to my floor, I believe from the foundation absorbing water somehow. George sent out two handymen who did very general repairs. The closet door has to be replaced, George ordered one, almost a year later I'm still waiting for it to be put in my house. The nails coming out of the ceiling were just nailed back in and painted over. Then the water damage, according to them it was maybe a leaky window, they paint it and that's it. Well I am getting foundation damage from all the water that is entering in that same spot I reported when my house was under warranty. Not that my house is not under warranty, they will not fix the problem. They never fixed the problem when the house was under warranty, they just patched it. The grading is wrong in that spot and the water is leaking in.

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/07/15) */ We hired a reputable leak detection company to find the source of the water intrusion. They found the water entered through a stucco crack at the exterior window sill. Repairing these types of settling cracks are a homeowner maintenance item. There is not a window leak or a foundation issue. We also suggested gutters in that area to keep the large amount of water coming off the roof from being pushed into that area during a wind driven rain storm.