Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/30/2024 I talked to ******************* he assured me he would look and satisfy my. needs. The car was not what was described or what I paid for. He was to find a replacement car and contact me. He has not nor returned e-mail. The car I received did not have the following: GPS, memory seats,all wheel drive or remote rear hatch opener. Thanks ,***************************

  Business Response

  Date: 07/17/2024

  This morning I spoke with *******************, General Manager of the store. He told me that today, 07_17_24  he called the customer but the customer did not answer. ****************** message to ****************** is to please call him with any questions. **** can be reached at **************. **** also told me that the customer originally purchased a vehicle without the options he later realized that he wanted, and has since come in and ordered a 2025 vehicle with the options that he decided he desired,  and that it would be a a bit more time,  as the vehicle would be built soon. Please contact Mr. ******************* with any further questions. 

  Customer Answer

  Date: 07/30/2024

  Complaint #******** I have not resolved this issue .**** the person that represents the dealership has ordered a replacement car. It will be a 2025 model and I'm certain it will be more expensive than the one I purchased .I have no idea the difference between the two. A refund that would make me whole would solve the problem. I could start over.. Thank's *********************

  Business Response

  Date: 07/30/2024

  *****, 

  ac
  This case was closed and reopened by the Better Business Bureau. The customer lists REPAIR ISSUES as the complaint type (of which there are no repairs needed). 

  The desired outcome is shown as: Exchange, and I just wanted to point out that the vehicle will be traded back by the customer when the new vehicle he has ordered comes in, however it seems too early to reopen the BBB Complaint as there is nothing that I can have answered for the customer within the ******************** time frame as we don't have a date for the vehicle being built and then delivered. Our General Manager had returned a call to the customer as I stated previously, however the customer did not answer. If the customer has specific questions for the General Manager, *******************, he really must speak with him either in person or please ask him to call for ************** at **************. 

  The customer stated that he will be getting a 2025 vehicle with the features he wanted in addition to the ones he purchased on his first vehicle , so there will definitely be a difference in price between the first vehicle and the 2025 that is being built and shipped, however that difference is one of the questions he needs to sort out with the General Manager. Once again, it is best he contacts ******************* as soon as possible. Otherwise, we will be going back and forth with this open complaint when a phone call or visit would theoretically resolve the concern.  

   

  Business Response

  Date: 07/30/2024

  Date Sent: 7/30/2024 2:01:04 PM
  

  *****, 

  ac
  This case was closed and reopened by the Better Business Bureau. The customer lists REPAIR ISSUES as the complaint type (of which there are no repairs needed). 

  The desired outcome is shown as: Exchange, and I just wanted to point out that the vehicle will be traded back by the customer when the new vehicle he has ordered comes in, however it seems too early to reopen the BBB Complaint as there is nothing that I can have answered for the customer within the ******************** time frame as we don't have a date for the vehicle being built and then delivered. Our General Manager had returned a call to the customer as I stated previously, however the customer did not answer. If the customer has specific questions for the General Manager, *******************, he really must speak with him either in person or please ask him to call for ************** at **************. 

  The customer stated that he will be getting a 2025 vehicle with the features he wanted in addition to the ones he purchased on his first vehicle , so there will definitely be a difference in price between the first vehicle and the 2025 that is being built and shipped, however that difference is one of the questions he needs to sort out with the General Manager. Once again, it is best he contacts ******************* as soon as possible. Otherwise, we will be going back and forth with this open complaint when a phone call or visit would theoretically resolve the concern.  

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 21998980
  
  I am rejecting this response because: I will contact ******************* today. It will all depend on the difference. I purchased a 2024 vehicle which I was told had the all the whistles and bells.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23, 2024 I took my car to this dealership to have the temperature control door fixed. This is supposed to be a 9 .5 hour repair, that includes removing windshield, and dash. As of today, June 4, 2024 I do not have my car back. The appointment for this repair was made 3 and a half weeks earlier. When I brought my car to the dealership on May 23, 2024 and talked to the service advisor (***********************) nothing had been ordered or had been prepared to do the repair, in fact the service advisor tried to tell me that it wasnt the temp. control door, that it was actuator. I had also explained that the front seat latches in my car were very hard to release, apparently the service advisor didnt hear that. My car had already been diagnosed as temp. control door by a family friend who owns and operates his own automotive repair business, and if I had not moved out of **************** he would have done the work. *************************** eventually got around that to diagnosing the problem as I had already explained it to the service advisor but that they wouldnt be able to work on my car until May 28, 2024. The total cost to repair the car would be under $2,500 and I told him to repair the car because that was cheaper to fix my car than buy a new one. I have had to say that the service advisor four times now. Once the windshield was out the repair was made the system was checked and then I was told the condenser needed to be replaced. That was replaced at an added cost, but the car was still doing the same thing. They dont why. I can think of four reasons why. I was eventually told that their testing equipment might not have been working right. Which means that the car didnt need a new condenser and I should not be paying for parts and labor for that but that part of the bill has not removed. Now the service advisor says that the new windshield can not be replaced to finish the job because the insurance company hasnt sent the information, they have many times. I need my car

  Business Response

  Date: 06/12/2024

  Thank you for giving us the opportunity to address the customer's concerns. 

  I spoke with ***********************, the Service Director for Boniface Hiers Chevrolet. ***** informed me that the vehicle had been delayed 1) due to our diagnostic process taking longer than expected, and 2) because the customer wanted her insurance company to replace the windshield to complete the job. 

  We asked the insurance company to send the glass repair company to our store to install the window for the customer. The vehicle is complete. In addition, as the customer requested, we discounted the repair order for her. All concerns have been addressed and she has picked up her car.
  

   

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  19 February 2024: truck brought in for catalytic converter replacement. 26 Feb, picked up vehicle and truck overheated and went into safe mode because repair facility failed to install radiator cap. However, they then notified me that the converter was installed incorrectly and required a new sensor which took 2 weeks. On 19 April I returned the truck to the repair facility for a rattling noise from exhaust and loss of fuel mileage. Picked up truck on 23 April 2024. Contacted dealership on 3 May after I noticed tailpipe was moved and rubbing against body of truck and blowing hot exhaust into rear bumber. This will be my 4th issue with the new catalytic converter and it is still not fixed. Dealership will not return calls unless I submit a negative yelp or ****** review. I have brought it to a different mechanic who has verified the incorrect installation. Now truck is out of bumper to bumper warranty so no other dealership will work on it under the previous repair order and have to charge me for inspection. My fear is that due to incorrect installation of thenew catalytic converter more damage was caused and the truck is no longer reliable. I prefer to bring the vehicle to a different GM maintenance facility for inspection and proper repair or provide me with a vehicle equal to what I purchased.

  Business Response

  Date: 05/16/2024

  Thank you for giving us the opportunity to address the customer's concerns. 

  ***********************, Boniface Hiers Chevrolet's Service & Parts Director gave me the following response information.

  The customer is correct in stating that the tech had left the coolant reservoir cap off, and we apologized and took care of the issue as soon as possible. With that aside however, the exhaust was not installed incorrectly and after installation, GM's technician hotline recommended that we install the sensor. We then checked the customer's concern about fuel mileage and found nothing wrong with the vehicle at that time.   We would be very glad to recheck the exhaust for him ,but again,  we did not see any issues with it the last time it was in.

  The customer has bashed us on social media with every visit that he has come to our dealership. Although we are willing to reinspect and speak with the customer, social media does nothing for improving customer/dealer relationships. 

  If the customer would like to bring the vehicle in for inspection, please make certain that he personally touches base with *********************** on the day that he visits the Chevrolet store. 

   

   

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY 9TH FR** OIL CHANG* 1-9-2024 2017 CH*V. *********, MIL*AG* ****** S*RVIC* STAFF "*********************** *****" INFORM*D M* THAT B*FOR* I R*C*IV* ANOTH*R FR** OIL CHANG* THAT I WILL N**D TO MAK* A PURCHAS* OF ANY S*RVIC* FROM ***************************. I R*PLI*D, "WHAT ABOUT TH* FR** LIF*TIM* OIL CHANG* ?" H* SAID " THAT H* WILL N**D TO SP*AK TO TH* S*RVIC* MGR. ***********************, C*LL ************"H* CAM* BACK AND SAID, "TH*Y WOULD WAIV* THIS FOR NOW BUT TH* N*XT TIM*, I WOULD HAV* TO PURCHAS* ANOTH*R S*RVIC* TO QUALIFY FOR TH* FR** OIL CHANG*".THAT DID NOT SOUND RIGHT TO M*. LIF*TIM* M*ANS LIF*TIM*.*************************** ************ FIL*D WITH TH* * BBB TODAY 1-10-2024 THIS IS WHAT I WANT FROM THIS COMPLAINT;PROMIS*D OIL CHANG*S FOR LIF*, I WANT THIS COMPANY TO STAND B*HIND TH*IR COMMITM*NT TO M* AND TO ****** CHEVROLET TH* COMPANY *************************** PURCHAS*D TH* BUSIN*SS FROM. TH*Y SAID THAT TH*Y WOULD HONOR ********* COMMITM*NT AS TO FR** OIL CHANG*S FOR LIF*, 6+ Y*ARS AGO.

  Business Response

  Date: 01/12/2024

  I spoke with ***********************, Service Manager who the customer is encouraged to call at ************** if there are more questions. His reply is: 

  We are no longer ****** Chevrolet who originally contracted with the customer for their purchase. but we have made this offer to all of the clients that were given free lifetime oil changes (from this former owner)  that if they perform the factory recommended maintenance to their vehicles here at our store, we will continue to honor ******** commitment to that customer as a "goodwill gesture only."  If the customer's choice is to decline the ************* maintenance, our choice is then to not "goodwill" a free oil change.

   

  When the former owner sold the business to *************************** and left town, the profits from those sales went with him. No provision was made at that time to allocate funds to BH Chevrolet to cover the cost of ******** ******** Change program. 

  When *************************** first purchased the business, for a little over a year, our owner offered to continue the program at his expense, purely as a "goodwill" gesture, so that *********************** former customers would have the opportunity to visit a *************************** ****************** and become acquainted with our Service & Parts Team.

  With that said, the free oil change program has ended and we consider this matter closed. 

   

   

   

   

   

   

   

  Business Response

  Date: 01/12/2024

  I spoke with ***********************, Service Manager who the customer is encouraged to call at ************** if there are more questions. His reply is: 
  We are no longer ****** Chevrolet who originally contracted with the customer for their purchase. but we have made this offer to all of the clients that were given free lifetime oil changes (from this former owner)  that if they perform the factory recommended maintenance to their vehicles here at our store, we will continue to honor ******** commitment to that customer as a "goodwill gesture only."  If the customer's choice is to decline the ************* maintenance, our choice is then to not "goodwill" a free oil change.
  
  When the former owner sold the business to *************************** and left town, the profits from those sales went with him. No provision was made at that time to allocate funds to BH Chevrolet to cover the cost of ******** ******** Change program. 
  When *************************** first purchased the business, for a little over a year, our owner offered to continue the program at his expense, purely as a "goodwill" gesture, so that *********************** former customers would have the opportunity to visit a *************************** ****************** and become acquainted with our Service & Parts Team.
  With that said, the free oil change program has ended and we consider this matter closed.

  Customer Answer

  Date: 01/15/2024

  Well, there you go.  The end of goodwill and the killing of a potential customer.

  Some people just can't see the forest because the trees are in the way.

  Not a problem, their service is way, way out of line for a $ ***** oil change.

  It feels good to trash them, I am a better man for it. And I get to spread the word about them.

  Thanks for your help. MJ

  Customer Answer

  Date: 01/25/2024

  BBB

  I did send you, my reply. As I've stated before.

  Taking this to court is not worth me being bothered by the cheap business practices that *************************** follow.

  It is very beneficial to me that I and my companies will never do any more business with *************************** Corporation.

  It's good to know where the **** are. May they go under soon !

  Thanks BBB.

• Initial Complaint

  Date:04/13/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boniface-Hiers Chevrolet advertised a vehicle for sale on their website by listing a “Sales” price. After I visited the dealership to see and test drive the car I sat down with a salesperson to work on a sales agreement. After conferring with the sales manager, Mike F*******, the salesperson came back with a sales price that was 6-7 thousand dollars more than the car was offered for on their website. After explaining that I would not pay over the advertised sales price for the vehicle, the salesperson went back to Mr. F******* and returned to me with another price that although was lower that the first inflated price, was nevertheless still in excess of the sales price advertised on their website. When a dealership operates like this it is a huge red flag to back out asap. Any dealership, or any other type of business, that offers to sell a product through their advertising and then switches the price when interest is shown to purchase the product is not acting in good faith. Even more disturbing to me was the fact that when I spoke to the dealership’s, general manger, Mike B****, he seemed to indicate that this practice was commonplace. I would suggest that anyone interested in a vehicle from this dealership ask the price for which the vehicle will be offered, prior to making a trip to the dealership. As a caveat, in my case, although Mr. F******* did not offer what I had hoped for on my trade in, that was not a factor in my disappointment with the way this dealership failed to honor their website price for the new car. I fully respect the business decision they made in that regard.

  Business Response

  Date: 04/13/2023

  Thank you for giving us the opportunity to address the customer's concern. 

  I spoke with the Boniface Hiers Chevrolet General Manager, Mike B**** who gave me the following information: 

  Mr **** came to our Chevrolet dealership to look at a new Camaro that had just arrived on the lot. He looked at the vehicle and decided to negotiate to purchase this vehicle. The sales manager at the dealership began at the list price of the vehicle which is a high demand vehicle and in very limited supply. The vehicle was shown online with a sales price that was less than the list price, and this was an error that has been corrected as of 4/13/23. Regardless, we attempted to honor the sales price, but could not come to terms with the customer because he also wanted thousands more for his trade than the amount that we were willing to offer him.

  Mike B**** General Manager, Boniface Hiers Chevrolet (321) 723-3611  ***************************

   

   

   

   

  Business Response

  Date: 04/18/2023

  I forwarded the customer's response to General Manager Mike B**** for his review. He stated that there is nothing else that we are willing to do pertaining to this complaint. Our dialogue with the customer regarding the sale of a vehicle has ended, and in fact the customer states that he viewed such sales tactics as deceptive and did not wish to try to do business with us anymore. Please close the complaint as there is nowhere further to go regarding a resolution. 

  Customer Answer

  Date: 04/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that they understand what they did wrong and hope that they will end such an unscrupulous sales practice. 
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2021 an insurance claim was filed on my 2020 Chrevolet Corvette after it struck a curb. The insurance claim was through *********** and Boniface-Hiers was handling the claim. Boniface-Hiers replaced 2 rims/tires, a front fascia, and a tie rod. Boniface-Hiers then closed the claim through *********** saying that all repairs were completed. When I took the vehicle back after the repairs it had a noticeable shake, so I returned the car to them. They ran a diagnostic on the car and claimed it did not in fact shake, but refaced the rotors saying that the shake was gone (they did this through a warranty instead of the initial insurance claim). The car continued to shake so they warranty replaced the rotors. The shake was still evident and I returned the car to them 6+ time throughout 2022. I then took the car to Bob Steele in January 2023 because Boniface claimed there was no issue with the car. Bob Steele reported that both the rotors and brake pads were significantly damaged, and when Boniface Heirs replaced the rotors they should have replaced the brake pads. Now Bob S***** is saying it will cost $5,000 to replace these items that should have been replaced through the initial insurance claim.

  Business Response

  Date: 03/20/2023

  Customer had vehicle towed in to our dealership on 10/04/21 due to hitting something and damaging both rims and tires on the left side of the vehicle.  We repaired what was damaged, there was no vibration when we were complete,  customer picked up there vehicle.  Customer was back to our dealership on 6 different occasions for different repairs between 10/04/21 and 02/19/22 and never complained of any vibration.   It was not until 03/22/22 that the customer came in complaining of a brake vibration when stopping.  We turned the rotors under warranty at that time.  Customer came back in on 05/09/22 with a brake vibration so we replaced all rotors at that time under warranty.  Customer came in on 07/11/22 for an oil change and no complaints of brakes or vibrations at that time.
  
  There was no vibration caused when we did the repair for the insurance company.  It was 5 months after that repair that the customer had a concern with vibration when braking. We repaired the vehicle properly and by GM’s repair procedures. There is nothing else that we can repair regarding this BBB Complaint with regard to the customer's desired resolution of further "repair."  
  
  Glenn P. H*****
  Parts and Service Director
  Boniface Hiers Chevrolet

  ***** ********   *************************

  
  

• Initial Complaint

  Date:01/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this dealership on 08/11/2022 for a recall, they stated alot of more service things needed attention including the coolant tank reservoir i ended up spending around $1784.93 after 2 weeks after this the coolant light came on again, took it back and they stated that the Hose from the coolant reservoir was broken mind you i had already payed for this to be fixed. Now i had to pay $320.09 for the parts and diagnosis time on top of that. This dealership is just ripping people off and hopefull you guys can do something about this and im able to get my money back for something they broke. I never had this part installed because after making an appointment the part was not installed after having the vehicle there for 2 days. I have all my receipts. Thanks

  Business Response

  Date: 02/04/2023

  Customer came in on 08/10/22 with a coolant leak, we diagnosed it as a coolant reservoir leak and replaced it at that time with quite a bit of other work also. Customer came back in on 10/24/22 with another coolant leak. We inspected the leak and determined that this time it was a coolant hose that was leaking, we explained that diagnosis to the customer and the work was approved by the client so we ordered the parts necessary to repair the leak. The customer did not come back in for 2 1/2 months,  until 01/04/23 to have parts installed. At that time we told the customer it would take a few days and they did not want to wait so they asked if they could just take the parts and repair it themselves, so at that time the customer left with no issues and took the parts with them.
  
  I have tried multiple times to reach out to the customer to see what else we can do but have not heard back. I will call again today and see what happens and will let you know. If the customer would reach out to me personally, I would of course be very happy to speak with them. I can be reached at:  (**** ******** Glenn H*****. My cell # is ***** ******** if the customer would like to reach out to me directly. Glenn H*****: Service & Parts Director, Boniface Hiers Chevrolet.  
  

  Customer Answer

  Date: 02/20/2023

  
  Complaint: ********
  
  I am rejecting this response because:  

  I don't want this dealership to install nothing for free i just want my money back for a part they actually broke. Thanks
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 02/22/2023

  I spoke with Glenn H***** regarding this complaint. 

  The customer states they will not come back to the dealer. We are fine with that decision. 

  The dealership did not break the customer's part. 

  We offered "free installation of the part" as a goodwill gesture to satisfy the customer. 

  We are not offering anything further and there will be no refund.

  Please close the file. 

   

   

   

   

• Initial Complaint

  Date:01/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My new car was waiting on a chip which I was notified by ***** (in November) was now available to schedule an appointment to have it installed. I called *************************** Service in early December as I also wanted to schedule my first ***** complimentary oil change. The lady I spoke with said *************************** was refusing to allow me to make an appointment until January for the computer chip install and that I would have to do that when I was there for my oil change. On the day of the oil change I also told them I was having issues with cars camera system. I was told I would have have to make a new appointment for that and it would be best to schedule that with my computer chip appointment. I was then however told that I couldn't make that appointment as they didn't have any chips and they had no idea when they would get any. I asked why then was I notified that I could now get the chip installed and the answer I was given was "We don't know, that's corporate", SERIOUSLY? I was then assured that in a day or two I would get a call to update me about the status of the chip that "We would have to find". Well it is now weeks later and I have yet to hear anything. So I have a brand new car that I was told I could get the missing chip installed and I have a faulty camera system and this dealer has yet to contact me as they stated they would to complete the install and repair the camera issue. I should not have to spend my time chasing info from them. Sales and service are not good customer service wise, their word of what they would do has no merit and sadly while they sell *****s, they are even worse in dealing with the employees of Chevrolet. Their service department just confirmed my lousey sales department experience that this Bonface-***** 'chain' is the worst all around dealership I have ever encountered. They show false care about their customers, they show no respect for GM Employees so why should I or anyone else ever give them one ***** of money or ounce of respect.

  Business Response

  Date: 01/20/2023

  Thank you for giving us the opportunity to respond and assist our customer with their ********************** complaint. 

  ****************** had an appointment for this morning 01_20_23 and met with our Service Director, *********************** to review his concerns. I spoke with **************** a little after noon today and ***** explained that he had addressed and discussed all of the customer's concerns, and that the ****************** indicated that he was satisfied with the results of the meeting, shook hands and left Boniface Hiers Chevrolet with a positive resolution/outcome. 

   

   

   

   

   

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 times dealership has attempted to fix an issue with a car less than 9 months old, 3 attempts and still exhaust issues Last attempt to fix they allowed me to leave the dealership with unfinished repairs resulting in further damage to car, at own admission of dealership their employee "rushed" the job I have documents of all 3 attempts to fix and a signed letter by manager admitting the employee error resulting in assumed further damage ***** of exhaust has never gone away inside the car since issue began in July and again in September and again in November and now has same sound starting again

  Business Response

  Date: 12/09/2022

  Thank you for giving us the opportunity to address the customer's concern.
  
  The customer states that his vehicle has the same sound starting up again. We are aware of the previous repairs done on the vehicle which have fixed the problem until the concern reoccurs. We are unaware and have not been notified of this last (sound starting again) concern.
  
  I spoke with ***********************, the Boniface Hiers Chevrolet *************** Director (supervisor over all employees), and ***** stated that the service department would be happy to have another look at the problem to address this and contact GM for their assistance even though the vehicle is now out of warranty and was not purchased from our dealership.
  
  I would suggest the customer contact ***** personally at ************** to ensure that they speak about this reoccurrence of the noise, and that ***** would be aware of when exactly the customer is returning to have that concern looked at.
  
  

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our 2015 Chevy Tahoe from the Chevy dealer. We are having an issue with our engine and called the dealer to see what we need to do since they had a life time engine replacement warranty. We were told that they are no longer Ronser Chevrolet, they bought the company and they won't honor the replacement. But we could come in and pay for a diagnostic for them to tell us how much they can fix it for. What a scam !!!!! Who will be responsible for the promises made when this vehicle was being purchased.I have all the documents it is on paper.GM/ Chevy / Boniface/ Rosnor should be ashamed of themselves. First step I'll be contacting headquarters in the morning, the local consumer protection office or the state agency that regulates the company, FTC anyone that will listen. I have all supporting documents.It's not fair they can change their name and give the consumer the middle finger knowing these are know issues we need to come together and start a class action lawsuit. I'll be contacting who ever will listen

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 5, 2022/11/11) */ Thank you for the opportunity to address the customer's concern. Please see attached email that was sent to customer asking them to please contact our Service Director Glenn H***** as we do not see a record of the vehicle in our system. Glenn can be reached by replying to his email at ************************* or calling and requesting Glenn at (321) 723-3611. Glenn also has called the customer at the ************ number but the customer has neither replied to the email or called back to speak personally with Glenn. We cannot address the concern unless we are able to speak with the customer.