Complaints

This profile includes complaints for Gator Chrysler Dodge Jeep's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gator Chrysler Dodge Jeep

  840 S Harbor City Blvd Melbourne, FL 32901-1907

• 

  Gator Chrysler Dodge Jeep

  300 E Nasa Blvd Melbourne, FL 32901-1940

• 

  Gator Chrysler Dodge Jeep

  1101 Palm Bay Road Palm Bay, FL 32904

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment with the dealership because the light on my dash said "service 4WD soon". My father in law, whom is a mechanic at ********* Airforce Base had looked at the jeep the previous week and said that the issue was a manufacturer defect and to take it to a jeep dealer so that's what I did. The dealership told me that the issue was going to be more than the vehicle was worth. They also mysteriously found a new issue that my father law said was not there when he checked the vehicle. I argued that that makes no sense that they are telling me a vehicle with ****** miles on it would be worthless and need ********* dollars worth of work. I was told to call Chrysler to see if they would give me a good will gesture extention on my power train warranty. I called and was then told to go back to the dealer, that they are the ones that have to submit for manufacturer defects. They talked me into a worthless test for ****** that did nothing. The tech asked me if I was upside down on the vehicle and I should just trade it in. The manager called me back days later because I submitted a bad review. He was rude and more concerned with the review. I asked if he would provide me with proof that the technician submitted for a manufacturer defect and he said that is done digitally so he could not provide that proof. The service manager said he would look into it and reach out once he heard from Chrysler. I never heard back after leaving several messages. My father in law did further research and found these vehicles are well known for this manufacturer defect in previous models and this is a manufacturer defect. The *** code was c14a7-97 and rear drive module. I've provided pictures below.

  Business Response

  Date: 02/11/2025

  Ms. ******* 2019 Jeep Cherokee was originally purchased on September 1, 2018. The factory warranty is for 3 years or ****** miles, whichever comes first. At the time on her service visit the Jeep had ****** miles on it. It was out of warranty by 15 months and ****** miles. Dealers are not empowered to make out of warranty goodwill decisions. We contacted Jeep Customer Relations, requested and were able to obtain special consideration on behalf of Ms. ***** for this repair. **** authorized the repairs to the Differential and ********** Total cost for this repair is $5,673. As the vehicle is out of warranty, Jeep requires that Ms. ***** share in the repair costs in the amount of $1,701.96. We advised Ms. ***** of Jeeps willingness to help, and she approved the repairs. The parts have been ordered, and we will contact Ms. ***** when the parts arrive to schedule the repairs.  

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2018 Dodge Journey on 7/6/2024 to the Gator Chrysler Dodge Jeep dealership to fix a Traction Light warning problem. The bill was $807.64. They claimed there was a wiring problem. After I picked up my vehicle on 7/11/2024, the problem came back the next day. When I asked for a follow-up appointment, I was told they would not be able to see me until 8/1/2024. The new bill was $94.05 to fix a cam shaft sensor. When, I picked up my vehicle on 8/6/2024, the problem was not fixed and I had to leave it with them. I got a call back from ************************* that they wanted to change out a cam shaft and charge me $1600. I asked to speak to the Service Manager, ********************* and was told he was on vacation until 8/19/2024. I left voicemails for ***** to call me on 8/20, 8/21, 8/22 and 8/23. He never returned my calls. On 8/26, I left a message with ******, the General Manager to call me. The next day, ********************* finally calls me. His excuse for not calling me was he had returned from vacation and was too busy to call me. He lied by saying he left me a voicemail. His reasoning for the problem not being fixed the first two times was the process of elimination.

  Business Response

  Date: 08/29/2024

  Contacted **************** and discussed the situation with his vehicle. Explained that repairs performed were needed and performed as per manufacturers diagnostic procedures.  Prior to bringing vehicle into Gator, someone had attempted repair to the cam sensor wiring and did a poor repair job. This was an obvious issue that had to be repaired before we could continue diagnostics. After the wiring repairs were completed and sensor replaced, we were able to determine the root cause is the camshaft, which is internal in the engine. We explained the repairs needed and advised **************** that this is a high mileage vehicle and once we start disassembling the engine to perform repairs there could be other issues and worn parts and we have no way of knowing until we begin disassembly. In addition, the vehicle has fault codes for possible catalytic converter / O2 sensor failures that would not be corrected by the camshaft replacement, and there for the check engine warning light may still come on. In the interest of customer satisfaction, we offered **************** a credit of $450.85 (50% of what he has paid) towards the camshaft replacement or as a refund. **************** elected the refund. We have mailed a refund check to ****************.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2020 jeep gladiator {25k mi.} with a warranty covered rust issue, {Class Action court action re: magnesium and aluminum chemical reaction causing corrosion ISSUED April 2024} . Waited one {1} year for an appointment, told i would have to leave vehicle three {3} weeks on the day I left it at their body shop 7/3/24 and NO LOANER VEHICLE AVAILABLE. This dealer had a whole year to prepare for this fix, never gave pre-warning that I would have to pay out of pocket for a rental car or how long it may take to remedy. Why should I have to pay out of pocket for transportation when this problem was not caused in any way. Three {#3} weeks of rental car costs, vehicle depreciation because of class action Rust issue. Not fair to the consumer, I did not cause this problem and I am now paying for it.

  Business Response

  Date: 06/04/2024

  Gator Chrysler Dodge Jeep strives to provide prompt, efficient service to our customers. We are the only dealership in the central east coast of ******* with a body shop and as such our body shop is extremely busy. ************ purchased his Jeep from another dealer near where he lives. His selling dealer could have handled this repair, as all dealers have the ability to utilize a local body shop. 

  In regard to his request for a loaner vehicle, the manufacturer's warranty does not cover the cost of a loaner vehicle for any reason. Attached is the page from the 2020 Jeep Warranty book which addresses this issue. This is the manufacturers policy, NOT ours. 

  We understand his inconvenience, and will complete the repairs as quickly as possible

   

  Customer Answer

  Date: 06/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thanks you
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 23rd i stopped into the dealership looking for a vehicle to tow my Jet Ski. I noticed an F250 parked in the back of the dealership and asked about it. I was told by the salesman ***************************** that we don't know what we are doing it has a check engine light but we are looking to sell it. I was told that the engine light was due to the owner of the vehicle couldn't reach the #2 spark plug and could also need a coil pack. These are the facts that I based my purchase on. He also informed me in his words the technician went through it and because he was old could get it to and or had no interest in getting to it and would sell as is. During the signing of documents it was brought up again and I believe he was the finance guy who said if your handy you can get to it and replace it and have the truck for a while after that. Knowing these facts I purchased the vehicle and right away took it to ************ to have the spark plugs and coil packs replaced. I dropped it off at 0700 hrs. and by 1100 I was told that the the spark plugs and coil packs where brand new and that the truck has low compression and believe the valve sprig are bad. I reached out to the salesman and he immediately informed me that I bought as is and that he told me that it had low compression which was false. Some fords and Lincolns are known to have hard to reach to spark plugs and this was the premise to my purchase. Im ok with knowing I have to pay to replace spark plugs and coil packs because that what he told me his technician found. Never did he say there was low compression and had he told me that I would not have made the purchase. Thy have no interest in splitting the bill from Peacock which I suggested and told me have a nice day we aren't doing anything for you. We sold it to you as in for $4500 and my response was you sold it $500 under asking and blue book with that *** miles is around $5k anyway.

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2012 Chrysler 300 was brought to Gator Chrysler of Melbourne for repair as this is a authorized dealer and I would hope certified mechanics. My car need an exhaust leak checked and repaired, as well as the AC actuators. It had spent months at the dealership while I dealt with my fathers passing. I received the car, my husband checking out the work done, and discovered the actuators were placed in backwards. Returning to spend a few more weeks at the dealership. Close to 7000 was spent to make sure the car was repaired, I've kept up maintenance since we have owned the vehicle. I received the car back and was told the AC controls in the car that ARE NO LONGER made can't be replaced, this helps with the exhaust smell from coming back in the car. I had the car for a few weeks, now it has a "new" oil leak. Second the ABS braking sensor had gone back, so I returned to Gator again. Just to be told another 1800 for the oil leak, and just sorry about your luck cause they don't make the ABS sensor any more!!!!!!!! What's the point of paying the dealership all this money when they can't even fix anything on it. Ripe off doesn't even explain, what this " Service Center" does to the customers. I'm out 7,000 dollars to still have a broken and potentially dangerous vehicle to drive.

  Business Response

  Date: 06/09/2023

  Our service manager is reviewing the repair history and contacting customer to see if she will bring the vehicle back in so he can personally inspect vehicle. Will update case after inspection.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 25th I had an appointment for service at said dealership. Prior to this appointment I was told that my Cv axles & control arms needed to be replaced so that's what my appointment was made for. Upon arrival my car was diagnosed & was found to need new Cv axles, new thermostat, water pump & rear main seal. Dealership kept car to do work that took 33 days with no communication whatsoever. Every time I spoke with someone about my car was when I reached out to them, horrible customer service. October 5th was when I was told my car was ready for pickup. Upon arriving to pick up my car, work order was not gone over with me, I wasn't made aware of any issues post repair so I assumed everything was ok, less than one week later my engine seized due to a leak that I knew nothing about so I had the car towed back to dealership where my concern was on rear main seal leaking & that was what I told the ************** immediately stated that rear main seal was provided by my 3rd party warranty. I called to speak with my *************** about previous claim & was told that rear main seal was not provided by them. When that information was shared I was then told that leak derived from oil pan via faulty gasket. Oil ************ that was on tha car at the time of purchase. For this particular issue dealership has refused to reach out to my ******************** car has just been sitting at dealership untouched & I haven't been communicated with for over 30 days yet again & their reasoning is "warranty companies send used or outsourced parts" refusal to reach out due to reluctance to accept used parts. The problem with my car I feel that dealership is at fault & needs to be held accountable & made responsible for my repairs. I would like tha right work done correctly because right now I'm car-less because somewhere someone at dealership messed up & I want this corrected

  Business Response

  Date: 12/09/2022

  Customer brought his ************************** to our dealership on 8/25/2022 to repair CV Axles, engine overheating and noise in front end. Upon inspection ************** found the rear main seal was also leaking. Customer stated the vehicle recently had a used motor installed at his place of work. The oil pan had brand new gasket recently installed elsewhere. He did not want to return there due to their workmanship. We called his Extended warranty company for repair authorization. The warranty company sent an independent adjuster to inspect the vehicle and approved some of the repairs and supplied some of the parts including the rear main seal. Repairs were completed. At time of repair, the engine was making a knocking noise on start up and this is noted on the customers repair order. Knocking in an engine indicates the engine has internal damage.
  on 10-13-22 the vehicle was towed in and customer stated it was leaking oil and knocking and then it stopped running. Upon inspection we found the engine low on oil and seized. We contacted the customers extended warranty, Car Shield. They sent an independent adjuster to inspect the vehicle and denied the claim.
  While we can sympathize with **************' position, the facts are that ************** had a used engine installed in this vehicle where he works, and they resealed the oil pan gasket. The oil pan gasket is not disturbed in order to replace the rear main seal. Had the oil pan been leaking at the time we repaired it not only would ************** had noticed it but so would the warranty company adjuster. ************** drove ***** miles after he picked it up from us. ************* stated he knew the vehicle had developed an oil leak as he saw the oil stains on the ground under the car and did not return it to us in a timely manner or even check and fill the oil. The engine was already knocking as noted on the initial repair order indicating the engine already had major damage. He could have possibly prevented the engine seizing by returning the vehicle to us as soon as he noticed the leak and by checking and filling the oil. While we sympathize with ****************** situation, Gator Chrysler did not perform any repairs to the oil pan gasket and the customer did not take steps to prevent the failure. Gator Chrysler is not responsible for the damage to the engine.

  Customer Answer

  Date: 12/12/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  When I initially made my appointment with Gator I provided the wrong mileage the correct mileage when I arrived to dealership for service was 139,***. In response to what they're stating there is no way I can locally drive 4k miles in 3-5 days time. I maybe drove a little over **** miles before car was returned with seized engine. Yes there was a notation that engine knocked upon startup but yet & still I had no way of knowing this prior to paying what was paid when I picked car up. My service order wasn't reviewed with me prior to paying for services rendered. That issue should have been addressed before I was called to pick up my car. I never informed them of a leak, I told them that I was smelling oil. I feel that I was mishandled because as a customer how would I know or feel a need to check oil or anything of that nature if my car was in the dealership's possession for over 30 days time ? I had no ************** definitely lying

  Business Response

  Date: 12/27/2022

  As we stated before, Gator Chrysler did not replace the oil pan gasket. From our understanding it was replaced at ******************************* of employment. ************** told our service manager he saw oil on the ground prior to the engine seizing but continued to drive the car. It is the vehicle owner's responsibility to check and keep the oil full. If the leak was severe, he should have called us to have the vehicle towed. In addition, the engine had already been damaged as evidenced from the knocking sound it was making and was noted on the repair order. The engine failure is not due to the repairs Gator Chrysler performed on this vehicle and therefore we cannot assume responsibility for the engine failure.

• Initial Complaint

  Date:11/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unethical sales practice. Poor follow through. Lack of empathy. Manipulation of elderly. Before my purchase Mike M*******(sales) and I had multiple conversations about the importance of the surround (front/side) camera. I explained due to the size of the car in relation to my garage I cannot park w/out cameras. We looked at other cars w/ the camera and he left me to consider my options. After a few minutes Mike excitedly returns saying he spoke to the owner who said he could add surround camera and integrate into the current system. I would be able to push the same camera button and now access all views. When I questioned the ability to do so, he 100% confirmed there would be no issue because he 'just talked to the owner who did the exact same thing for his son, it was amazing and worked perfectly'. In addition Gator would 'eat the cost' to add the system. At this point, I hesitated and reconfirmed because it sounded too good to be true. We reviewed in detail that the Jeep would only work if the camera could be installed w/in 2 weeks since I would be traveling. Again, 100% confirmed 'no problem' and 'we can definitely have it done' someone would call the next day to set up the appointment as long as we signed today. Next I was provided the paperwork to sign, which didn't explicitly match the guarantees provided earlier. I again questioned it and was told 'oh you don't need to worry we will 100% get you your cameras' and 'we are a family owned business well trusted, we care about our customers you can trust us' and so on in that same line. Fast forward to today, multiple calls w/ Mike, a very unproductive call w/ the manager Jim-no resolution. Still missing a floor mat too. When I explained the conversations with Mike to Jim his response (and I quote) was 'I don't care what he said, I have a paper that says otherwise.' How is this not confirmation of the unethical sales practice? A sales manager is ok w/ lying and manipulating an elderly woman to make a sale

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 8, 2022/12/02) */ Contact Name and Title: Jim P****** Sales Manager Contact Phone: 321-724-6611 Contact Email: ********************** We have had multiple contacts with Complainant and her daughter/Granddaughter MEG since this vehicle was sold. In fact within hours of the conversation where I stated that I have documentation in the form of a WE OWE that does state install Forward facing camera but I would also personally review with the salesperson to see what verbiage he used while selling the Jeep. I called MEG and stated we would install Surround camera system as I believe the salesman gave that impression to the customer that it would be a surround camera. Obviously the customer filed this complaint in the time period between when these two conversations took place. The surround view camera was ordered/and attempted to be installed but would not function properly, thru conversation with the Daughter/granddaughter MEG informed us that the complainant had to leave for a trip up north the next morning (this was a Sat) so we set the vehicle back to factory settings so the vehicle could be used for her trip. In order to resolve the issue We attempted to change out vehicles for the customer with an Audi that cost thousands more with no additional cost to the consumer to make her happy but the customer did not feel comfortable driving the Audi as it was too technically advanced and did not fit her well. We mutually have agreed with the customer that when she returns from her trip we will attempt to install the surround view camera again and if by chance it will not function properly we will compensate the customer $2,500 for the lack of surround view camera system. We have also provided this offer to the customer in writing in the form of a We OWE. The customer seemed very pleased with this outcome and went on her trip. We consider this matter resolved and look forward to the customers return.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2014 Chrysler Town and Country in for service on August 15 A/C struggling to cool in afternoon, brakes squeal, and van jerks from Reverse to Drive. I was only verbally quoted the $29.95 to service the brakes. I got a call one hour before closing. They wanted to charge $6,425 for repairs. I advised Tyler that we would call him in the morning. August 16 my husband called stating we would pick up the van and no repairs were authorized. We arrived at 5 pm as they needed time to put the van back together to pick up the van and was charged $223. 47 for Diagnostics and Shop supplies which was more than what I was initially quoted. Upon leaving the dealership, I notice that my A/C was blowing hot air. I called and spoke to Tyler who stated that the Techs already left for the day but would inquire in the morning. August 17, Tyler called back stating the Techs removed freon and since it was bad for the environment, they did not add back. August 18th Left vm for Scott, Service Manager August 19th Spoke with Scott who got very nasty and offered $6 (their cost) for 1/2 lb freon. I asked why was I not notified when I dropped car off that freon might be not be returned when A/C was checked? Why was the amount of freon not returned not noted on my receipt and I was not given proper credit (my cost to replace) when I picked up my van? They will definitely resell it for more than $6. Also, the EPA does not require repair before charging refrigerant into vehicle. So what law states this?

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 8, 2022/09/15) */ Service Manager offered to have customer come back in to add refrigerant removed back into AC. Customer refused. Refunded the diagnostic charge of $29.95 back to customer.