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Find a Location

Mercedes Benz of Melbourne has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMercedes Benz of Melbourne

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    509 E Nasa Blvd, Melbourne, FL 32901-1943
    BBB File Opened:
    10/3/2012
    Years in Business:
    18
    Business Started:
    6/1/2006
    Type of Entity:
    Corporation
    Alternate Business Name
    • TT of Indian River, Inc.
    Business Management
    • Shay Rowe, General Manager
    Contact Information

    Principal

    • Shay Rowe, General Manager

    Customer Contact

    • Shay Rowe, General Manager
    • Terry Taylor, President
    • Larry Ledford, Operations Director
    Additional Contact Information

    Fax Numbers

    • (321) 956-0518
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/30/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    We purchased a used 2018 C400 in October of 2020. The car comes with a four year 50k factory warranty. The finance person sold us a two year EXTENDED warranty, which I knowingly and happily purchased because I know the price to repair a Mercedes. A week ago, the car developed an oil leak. I took it to the dealership to have it repaired under my extended warranty. I was informed that my warranty had expired. Which was odd, because the two year extended warranty was purchased in October of 2020 and the factory warranty ran out in 2022. I was informed by the service technician, Adam, that the extended warranty start date was not AFTER the factory warranty ran out. It started the day we bought the extended warranty. So, the dealership knowingly sold me an extended warranty that was effective during the FACTORY WARRANTY. Who in their right mind would pay 3k for an extended warranty if they knew it would actually not "extend" the factory warranty but start and run concurrent to the factory warranty? Essentially, the two year extended warranty was good for about one year after the factory warranty ran out. I specifically asked the service person if he understood the dates the same way that I did and he in fact agreed. That the so called "extended" warranty actually was effective during the factory warranty. He said the sales manager and service manager both said there was nothing they could do about it.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brianna S

    1 star

    07/31/2023

    After spending almost $15,000 at this location on my garage kept GLK for repairs /service and detailing I started noticing that every time I went that my clear coat on my hood was not shiny… well they had completely destroyed my hoods clear coat and won’t even pay to fix it.. Harrison is blaming it on sun damage and refusing to pay to fix my car!! It’s literally in my garage every day! I’m disgusted with this behavior and expected more from Mercedes.

    Local BBB

    BBB Serving Central Florida

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