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          Find a Location

          Kennedy Space Center Visitor Complex has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileKennedy Space Center Visitor Complex

            Amusement Parks
            Multi Location Business

            Contact Information

            Space Commerce Way

            Merritt Island, FL 32953

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            Email this Business
            (321) 449-4831

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

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            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Kennedy Space Center Visitor Complex has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              Space Commerce Way, Merritt Island, FL 32953
              Email this Business
              BBB File Opened:
              10/1/2004
              Years in Business:
              19
              Business Started:
              10/1/2004
              Contact Information

              Principal

              • John Stine, Director of Sales and Marketing

              Customer Contact

              • John Stine, Director of Sales and Marketing
              Additional Contact Information

              Fax Numbers

              • (321) 452-3043
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/07/2024

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              On 12/28/2023 we purchased four tickets to the Kennedy Space center. It took us 1.5 hours just to get in due to an enormously long car line. Once in the park, we were able to see virtually nothing, since all exhibits had a 1.5-2 hour line. We ended up leaving early because there was nothing to enjoy about our experience. My complaint is that the park administration should have planned for the crowds and either limited ticket purchases or added more staff to allow the visit to be enjoyable. This lack of planning meant that the money and the time we've spent on this visit were completely wasted, and we got virtually nothing in exchange for the ticket price. We called the park a few days later to complain, but they couldn't do anything for us, since our tickets had already been used. This is completely unacceptable, and the business should be held responsible for such poor planning and guest services.
              Read 2 More Complaints

              Customer Reviews

              3 Customer Reviews

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              Most Recent Customer Review

              Kimberly A

              06/03/2024

              I purchased tickets from undercover tourist. Their website at the time did not specifically state that these tickets were nonrefundable. They are stating that Kennedy space Center is the one who issues the refund, and who states if a refund can be honored. Im not sure how this company is even in business with all of the negative reviews I have seen for under cover tourist . Their website does not have a clear expectation E- tickets being nonrefundable. If anything, right under where you click get tickets and place them in your cart it clearly states a 365 ticket return policy. I have sent them screenshots and have told them ************** that the way it looks on a mobile device vs a computer is not the same and there is absolutely nowhere that says it is a non-refundable purchase between placing the tickets in your cart and paying. I paid $195 for Kennedy space center tickets only to realize 2 weeks later that it is actually 3 hours from where we was going to be staying and making the trip is not feasible. This has become a complete nightmare with this company between them and Kennedy space center I would stay away from buying tickets with them, Because if something happens, and youre not able to use them, you will not get your money back. It appears that Kennedy space Center allows their third-party companies to just completely ignore facts and only cares about the money they are pocketing.
              Read 2 More Customer Reviews

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              BBB Serving Central Florida

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