Business ProfileforMount. Sinai Hospital Billing Department

9/13/23- I received a bilateral mammogram and bilateral ultrasound at Mount Sinai Internal Medicine in ********, ** and paid in full at the time of my visit for the self pay rate of $369, which I was told was a discounted rate because I was a patient referred from ********* in ********. I was assured this was the full amount I owed for these services. The next week I received a bill in the mail from Mount Sinai Billing Department stating that I owed $498.92 and to please remit payment. I called the billing department and after waiting on hold for over 5 hours over the course of two separate phone calls I was assured that the problem with billing coding had been fixed. I was told to check back on My Chart in a few days to see that it had a zero balance. Around that same time I received a bill from Radiology of MSMC LLC, who I would also like to file a complaint with, stating that I owe $458 from services with ************************* MD, a physician with MSMC. I called, explained the situation, and was told to call billing and have them send over that information, so I did and billing said it will automatically roll over into their system. Roughly three weeks ago (11/6/23) I received another bill from Radiology of MSMC LLC saying I still owed $458. I called and was told again to contact billing and have them send verification of a zero balance. I contacted billing today and asked for an email confirmation, which I was assured was sent to me but I never received. After calling Radiology of MSMC LLC a further time I was told they can not help me without that email. It seems the departments do not communicate with each other and I can not get the information I need from Billing to clear up this issue. I have spent over 7 hours on hold and probably another 2 hours on the phone trying to clear this up over the past two months. I fear I will be sent to collections and feel they are trying to push this off so I will just pay the extra money I don't really owe. Please help!