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Business Profile

Apps

BP Mobile LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company advertises a phone decluttering application. I immediately received an alert after downloading the application and attempting to "clean" my phone; the safety alert stated that the application was behaving suspiciously and continued use was not recommended. I read the app's privacy policy which stated that they store all personal data and can sell it to third party brokers. It explicitly states within their privacy policy that if you do not agree to the storage of your personal data, you have the option to opt out by contacting the company and requesting removal of personal data per consumer rights to maintain confidentiality in the state of ********** (where I reside). I have sent 5 emails to the contact specified requesting the immediate removal of my personal data pursuant to the California Consumer Privacy Act of 2018 and every one of my emails have been ignored. I received a single generic email stating how to end the subscription and delete the application (which I had already done, and which does not delete the storage and sale of my personal data). My rights as a consumer have been ignored and infringed upon by this misleading and fraudulent company that advertises phone decluttering while in actuality they are storing and selling consumers' personal data, from photos to messages to potentially all other data stored on the phone.

BP Mobile LLC is NOT a BBB Accredited Business.

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