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Business Profile

Clothing

Survival Clothing & Footwear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes. The wrong size was delivered. I paid to return the shoes and asked for a full refund. On June 9, 2023, I received an email that a refund had been issued for "store credit." The refund was given regarding RMA#6RC9R86V. The amount of the refund should have been $99.99. The original order number was ******. However, there is no way for me to use the store refund. There is no place on the website to insert any information regarding this. I would like a full refund to the credit card I used to pay. I have emailed numerous times and have never received a response.

  • Initial Complaint

    Date:03/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a jacket on there site a month ago I never received a email confirmation for it but the funds where taken.I waited 2 weeks still didnt receive the item or email I called several times and then wrote them for them to say they dont have a order number for the purchase looked it up further and found it was shipped or released.so they told me they would get back to me days went by I replied back to them and was told they would get back to me again waited till the end of the week wrote them for a refund the person replied ok we will give you a refund waited days later no refund contacted them back and was told I would receive a refund and still havent heard or received anything

Survival Clothing & Footwear is NOT a BBB Accredited Business.

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