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Business Profile

Video Game Services

Lukie Games, Inc.

Reviews

Customer Review Ratings

4.68/5 stars

Average of 50 Customer Reviews

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Review Details

  • Review fromdonovan P

    Date: 03/29/2025

    1 star

    donovan P

    Date: 03/29/2025

    Overall I enjoy purchasing from this company. I have one major issue. When you're shipping a $500-$600 collector item it shouldn't be with ***** My order is now in ********** instead of **** and I had to jump through insane hoops to even make sure it's coming my way. I can understand the option for cheaper shipping, but to make it my only option is infuriating. They are renowned for lost, late, damaged, and overall low quality shipping. In the future, I hope you consider using a higher quality shipping when selling higher quality items. Sometimes I have the ability to pick next day *** but this order I did not. I'm honestly really stressed and upset that you would think it a suitable method when dealing with such rarity and expense being on the line. With the premium your company charges you should be able to provide premium across the board. Do better in the future please or I will use another company.

    Lukie Games, Inc.

    Date: 03/31/2025

    I apologize but we normally do not have any issues with how **** ships. Your order was also shipped in a box with protection. When available, we do offer different shipping methods and if *** Ground was not there, we will look into it and see what may have happened. Based on tracking number - ********************** - it's showing out for delivery today.
  • Review fromEric J

    Date: 09/23/2024

    1 star

    Eric J

    Date: 09/23/2024

    They give broken consoles and controllers. There service is terrible on returns. They dont return money on time. And they never answer the phone

    Lukie Games, Inc.

    Date: 09/24/2024

    Your return was already processed this morning and should have received an email letting you know the refund was issued.
  • Review fromBill M

    Date: 09/06/2024

    1 star

    Bill M

    Date: 09/06/2024

    They sold me defective game(s) and then their return policy changed. Sent me two of the same games as ZERO worked. Fought me tooth and nail over ten bucks. Horrible experience! BUY YOUR games elsewhere

    Lukie Games, Inc.

    Date: 09/07/2024

    A refund was already issued for this order and since you tossed the games out, as a courtesy, we do not need them any longer though we would have liked to retest the games as they were working before we sent them out to you.
  • Review fromGabriel R

    Date: 06/14/2024

    5 stars

    Gabriel R

    Date: 06/14/2024

    This was my first time ordering from your company (May 2024) and I wasn't sure what to expect. They were very helpful and quick to help me with my order. Got a replacement game sent out the next day. With this pleasant experience I will be ordering from this company again. Thank you Lukie's team for everything you do. You guys rock!

    Lukie Games, Inc.

    Date: 06/15/2024

    Thanks for your positive review and glad we could help with any issues! We appreciate your business and if you ever have any questions or concerns, please let us know!
  • Review fromDouglas P

    Date: 06/11/2024

    5 stars

    Douglas P

    Date: 06/11/2024

    Absolutely amazing! Better than DKoldies. If you are into gaming or retro gaming then Lukie Games is the place to buy. They have an amazing customer service staff as well. I am a ********************** Lifer from here on out. Thanks Lukie!

    Lukie Games, Inc.

    Date: 06/12/2024

    Thanks for your positive feedback, much appreciated! If you ever need anything, please let us know, as we'd be happy to help!
  • Review fromJohn N

    Date: 04/23/2024

    5 stars

    John N

    Date: 04/23/2024

    Yes, I enjoyed my purchase of my Tiger Woods PGA 10 Golf Game, and I just love shopping at Lukle Games

    Lukie Games, Inc.

    Date: 04/23/2024

    We are glad to hear that and thanks for leaving a review about your experience. If you ever need anything, please let us know!
  • Review fromPhillip B

    Date: 04/13/2024

    5 stars
    Awesome product Awesome customer service product came in great time and even better condition I don't go no where else but Lukie
  • Review fromDavid M

    Date: 03/21/2024

    5 stars
    This is an awesome company. They have a great collection of games for my ps3. The shopping was easy, the prices are awesome, and the shipping is fast. I've bought games online before, and there were always problems. Not getting the right games, shipping problems, and terrible websites. Thank you Lukie games.
  • Review fromRobert C

    Date: 03/14/2024

    5 stars

    Robert C

    Date: 03/14/2024

    Man what can I say lukie games came through for my 1st experience buying from them .the games I was looking for they had and the games weren't damaged.ive bought from other trusted sites and the games I was looking for were scratched.so point to say I will be back and I have a new trusted site to buy any game pretty much !!! And there email response is fast to ??????

    Lukie Games, Inc.

    Date: 03/16/2024

    Thanks for the positive feedback and continued support. If you ever have any questions or concerns, please let us know as we'd be happy to help!
  • Review fromJamie B

    Date: 03/12/2024

    5 stars

    Jamie B

    Date: 03/12/2024

    Pleasing their customers is what Lukie is all about. From selection, quality, competitive prices, customer service, and product support.I've been buying from them for 12 years now and never had a bad experience. In that time only 2 games have been defective but they were promptly replaced with absolutely no hassle.I've bought 2 systems from them and they were in practically brand new condition for 30 year old consoles.Currently collecting all of the *** games from my childhood but I don't bother looking anywhere else because why should I Lukie just can't be beat.These days it's next to impossible to find a business with better values.If you're looking for older games or systems or an obscure title Lukie is the way to go.They've proven themselves to me for 12 years now and as long as I'm into video games they're the only company I'll buy from.Oh yeah if you're looking to trade in your old games or consoles again you can't go wrong. It's a very easy process and they offer cash or store credit. If the value of your trade is $25 or more they'll cover the shipping to get the items there.All you have to do is send pictures of what you're offering and they'll quickly give you a quote and if you choose the store credit they give you a 20 percent bonus.Buying or selling Lukie has you covered.

    Lukie Games, Inc.

    Date: 03/16/2024

    We appreciate your positive review and glad we have been able to help with your collection over the years! If you ever have any questions or concerns, please let us know, as we'd be happy to help!

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