ComplaintsforDeuda Cero

• Initial Complaint

  12/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired Deuda Cero ************ their debt resolution services in June 2020, which consisted of them being in charge of negotiating my debts with the credit card companies between June 2020 and September 2023. We paid them $20,000 plus service expenses $2,925 = total of $22,925 until the 09/15/23 the reason why I ended a contract with Deuda Cero is because I ended up being sued by Amex and Living Funding, my case is at Miami Dade court now almost seized my assets, after that Deuda cero tried to collect more money from me to continued handle my case I had not another choice to take a bankrupt so now before left the program, I requested a statement of expenses for know what amount is owned & was paid as per info shown at report they paid $9,124, Deuda Cero only refunded to me $3,525, & leaving open an outside remaining balance of $7,351 , which they did not want to explained to me where is my money went, I had called them several times and sent emails without any response until today not return my calls. Please I need your help with this case because I did not see it any intention by this company to resolve. after I read their contract and it says that by law they have to refund the unused money, they still owe me $7,351 without any response about it please could help me with above mentioned situation thanks

  Business response

  12/28/2023

  Dear Mr. *****,
  Thank you for engaging in our services on April 28, 2020, for 8 accounts with a total debt amount of $48,348.00. Our program was specifically tailored based on your debt amount, with an estimated resolution period of 60 months.

  
  Throughout the course of your program, we diligently located and validated all accounts. Payments were successfully completed for 4 accounts bringing them to 0 balance. However, in September 2023, concerns arose regarding your CITI **** account due to a reported higher balance than anticipated. This led to a request for additional funds, but it was communicated to us that, due to financial hardships, you intended to file for bankruptcy.

  
  On October 10th, Deuda Cero received official notification of your bankruptcy filing, necessitating the closure of your case. Consequently, all negotiation processes for your remaining accounts were halted.

  
  Subsequently, on October 26, we dispatched an email detailing the information related to your case. As per the terms outlined in the contract, while Deuda Cero is obliged to honor the agreement and charge a fee for early termination, considering your previously stated financial hardships, your settlement reserve account was refunded to you in full for the amount of $3527.61.
  
  Deuda Cero has fulfilled all terms and services as per the written contract.

  
  If you have any further inquiries, please direct them to our compliance department at *************************************.

  Customer response

  12/29/2023

  Thanks but I am not satisfied with a deuda cero response because they did not answer my questions & not mentioned what i

  Customer response

  12/29/2023

   
  Complaint: 21001710
  I am rejecting this response because: It is not answer my question they is not explained where is my money applied we have $7000 balance remain outside I am not agreed with this notice 
  

  Sincerely,
  
  ***************************

  Business response

  01/08/2024

  please refer to:

  Dear Mr. *****,
  Thank you for engaging in our services on April 28, 2020, for 8 accounts with a total debt amount of $48,348.00. Our program was specifically tailored based on your debt amount, with an estimated resolution period of 60 months.
  
  Throughout the course of your program, we diligently located and validated all accounts. Payments were successfully completed for 4 accounts bringing them to 0 balance. However, in September 2023, concerns arose regarding your CITI **** account due to a reported higher balance than anticipated. This led to a request for additional funds, but it was communicated to us that, due to financial hardships, you intended to file for bankruptcy.
  
  On October 10th, Deuda Cero received official notification of your bankruptcy filing, necessitating the closure of your case. Consequently, all negotiation processes for your remaining accounts were halted.
  
  Subsequently, on October 26, we dispatched an email detailing the information related to your case. As per the terms outlined in the contract, while Deuda Cero is obliged to honor the agreement and charge a fee for early termination, considering your previously stated financial hardships, your settlement reserve account was refunded to you in full for the amount of $3527.61.
  
  Deuda Cero has fulfilled all terms and services as per the written contract.
  
  If you have any further inquiries, please direct them to our compliance department at *************************************.

  Customer response

  01/08/2024

   
  Complaint: 21001710
  
  I reject this response because: it is the same information given to you previously and they do not give details on how the remaining difference was used when, according to the contract, the monthly amount of $75 was paid separately for processing fees costs, we were made a proposal for that amount for the amount mentioned, they did reimburse $3,525 but we still need a detail of the expenses that they mention and  , which they have not yet reported, Deuda Cero always sending the same information letter without any explanation where is a remaining balance for $7,700 .they did not mention  that they were asking us to pay them $380 more monthly To continue negotiating ****'s debts (sold to Living Funding LLc ) that it's at Miami Dade Court House , it is also worth mentioning that according to the report sent by Deuda Cero on 08/31/23, only 5 accounts were paid in full, not 8 as they mention, the remaining 3 account are in the Miami Dade court, which are 2 from **************** and 1 from CitiBank (living funding (attached deuda cero report received on 08/31/2023 and 11/21/2023)) I reject this response because the information provided is not correct and does not respond to my claim nor does it clearly inform, unfortunately for me this response is not satisfactory nor is it it's clear for me.
  
  Sincerely,
  
  ***************************

  Customer response

  01/09/2024

   IT DOES NOT EXPLAIN ANYTHING OR PROVIDE THE REQUIRED INFORMATION IT IS AN EMPTY RESPONSE WITHOUT ANY VALIDITY IN MY UNDERSTAND THANK YOU FOR WANTING TO HELP US BUT THIS TYPE OF RESPONSE IS NOT FAIR WITH CUSTOMERS I RECOMMENDED FOLLOW UP A ****** NEGATIVES REVIEWS BELOW CAN FIND SOME ONES ****************************************************************************************************************************************************************************************************************************

   *****************************
  1 opi**n
  Hace 1 da NUEVA
  Esto es la estafa mas grande que existe no caigan en esta trampa, todo es una mentira no van a reducir tu deuda.. te van a tener un *** entero diciendo que estn trabajando tu deuda todo es mentira solo van a cobrar su salario!! Si le conteste la senora ************************* le va a caer a mentiras con tal de que acepte el contrato sin importarle nada ***** *************************************************************************************************** no caigan en esta Estefa!!!! Tengan en cuenta borran tratan de borrar todos los malos review

  *******************************
  1 opi**n
  Hace 2 meses
  Continen Borrando mi review, saben bien que esta es con ustedes por 12 meses y nunca llegaron a cerrar **ngunas de mis cuentas que era 12 , estuvieron cobrando 312 dlares mensual , y no hicieron ***** Hasta el da ****** en mi reporte sale cmo address commercial blvd. y para dos Agencias collectoras usyedes aun me reoresentan. fraude esta compa**a.

  ***************************
  Local Guide17 opi**ones5 fotos
  Hace un mes
  Basado en mi corta experiencia con este programa les recomiendo sinceramente analicen bien ******* bien enrolarse no es para nada ** parecido a lo que anuncian la realidad es fuerte.
  
  1
  
  ***************************
  2 opi**ones
  Hace un mes
  Desafortunada NO cont con una misma experiencia esto ha sido como un cancer. Te llevas cada da sorpresa nunca puedes hablar con un representante solo asistente y le devolvemos la llamada..::: y sigamos esperando sentado para no cansarnos

  ***********************
  1 opi**n
  Hace un mes
  Lo peor este lugar estafadores estn atentos te cobran desde el principio y no hacen **ngn acuerdo con los bancos mentirs tras mentiras, cuando revisas tu crdito esta por el suelo y lo peor es que ***************** los promociona no se coman el cuento ?? y te quitan la mitad del dinero q ya habas pagado sin cancelas el contrato estafadores
  
  1

• Initial Complaint

  12/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Yo pagu 6 cuotas de ****** ,solo pagaron 100 dlares a una tarjeta ,no poda hablar con un supervisor,ni con Administracin,no saba que ***** con mi dinero y de los **** solo me van a devolver 295 .

  Business response

  12/14/2023

  Dear **********************,
  
  I hope this message finds you well.
  
  On May 4, 2023, you engaged our debt restructuring services and agreed to the terms outlined in our contract, amounting to $8,458. As per the terms, the validation and location of contracted accounts typically require a span of 3-5 months. Additionally, the negotiation process commences after the collection of three drafts into your settlement reserve account.
  
  During a recorded call on November 28, 2023, you requested the cancellation of your program. It was duly noted that as specified in your contract, a partial charge from Debt 0 would apply for your cancellation request. At the time of cancellation, all contracted accounts had been validated, and payments to BARCLAYS **** had already commenced. Scheduled payments for SYNCB/AMAZON **** and SYNCB/PPMC **** accounts were set to begin in December. However, owing to your early contract termination request, the negotiation process and payments to these accounts were temporarily suspended.
  
  A refund of $295 was promptly issued to you. Our compliance department sent an email on December 6, 2023, containing comprehensive information regarding the aforementioned accounts. For any further inquiries, please do not hesitate to contact us at *************************************. We remain committed to assisting you.
  
  Regards,

  COMPLIANCE ***** DEUDA CERO 
  
  

• Initial Complaint

  11/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In the date of 01/15/2021 I signed an agreement with the company ************** LLC (Deuda Cero) .In the contract we came to agreement that they would help me with my credit card debts. The contract was for approximately 60 months which I had to pay $346.51 dollars monthly which I was paying for over 30 months until the company told me I had to triple the monthly payment which I couldn't afford to pay, and they violated the contract agreement. so, me not being able to complete this new monthly payment they decided to finish the contract agreement and keep my money without give me a reason or explanation. I only request my money back.

  Business response

  11/14/2023

  Dear **********************,
  
  Jan 15 2021 you hire and agreed to our debt resolution services for a total enrolled debt amount of $28,594.00. We successfully completed all payments to your CITIBANK **** account. Please find proof of payments attached. Your debt resolution services were completed in September 2023 when your final 2 accounts, BOA **** and CBNA ****, were settled.  We communicated to you that in order to salsify payments for these 2 accounts, you would need to contribute additional funds. This happened because the actual validated amounts increased form original enrollment, something that occurs due to increase interests and penalties and clearly outlined in your contract. Unfortunately, you were not able to contribute the funds needed to pay these 2 final accounts. We provided yo the option to finalize payments on your own outside the program. Because of this, an email was sent/received to you on September 25 , 2023 with all your program details and docs.

  
  Finally please note that you received and cashed a refund of $834.36 from your reserve account as requested .

  All evidence and docs are attached.

  It is unfair to complaint when we satisficed all terms and services offered in written agreement as agreed by you.

  
  If we can be of additional service please make sure to write to **************************************
  
  It has been a pleasure to help!

  Customer response

  11/15/2023

   
  Complaint: 20842127
  
  I am rejecting this response because= at the beginning we agree in the initial amount stipulate in the contract, after 2 years they want to duplicate the payment stablishes which was $346 increasing to $800, so   I just request my remaining funds because they charged me the total amount for 2 years and didn't complete the payments agreed. and checking the reviews there are a lot of people with issue I don't want to be one more.
  
  Sincerely,
  
  *****************************

  Business response

  11/22/2023

  Please Review the following information:

   

  Dear **********************,
  
  Jan 15 2021 you hire and greed to our debt resolution services for a total enrolled debt amount of $28,594.00. We successfully completed all payments to your CITIBANK **** account. Please find proof of payments attached. Your debt resolution services were completed in September 2023 when your final 2 accounts, BOA **** and CBNA ****, were settled.  We communicated to you that in order to salsify payments for these 2 accounts, you would need to contribute additional funds. This happened because the actual validated amounts increased form original enrollment, something that occurs due to increase interests and penalties and clearly outlined in your contract. Unfortunately, you were not able to contribute the funds needed to pay these 2 final accounts. We provided yo the option to finalize payments on your own outside the program. Because of this, an email was sent/received to you on September 25 , 2023 with all your program details and docs.

  
  Finally please note that you received and cashed a refund of $834.36 from your reserve account as requested . All evidence and docs are attached.

  
  It is unfair to complaint when we satisficed all terms and services offered in written agreement as agreed by you.
  If we can be of additional service please make sure to write to **************************************
  
  It has been a pleasure to help!

  Customer response

  11/27/2023

   
  Complaint: 20842127
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Everything is fake, they use a misleading public marketing, and people believe it. They changed me a whole amount for a work they didnt finish. They charged me every single month for around 3 years and just paid 1 card. I am really disappointed with the service. So please I just request back my remaining money.

• Initial Complaint

  07/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  February 2022 by signed agreement, with ************** LLC but Debt Cero is my Negotiating Agent, there were 4 obligations including BOFA, Negotiating Agent made an agreement in August 2022 with the bank for 4 payments, ************** LLC breaching the last one 11/23/2022, for sending it 20 days later, this delay invalidated the agreement and the bank canceled the agreed negotiation applying the payments as payment to the debt. To date, nine months later I have a current debt with the bank . Clearly in the agreement the bank points out that if the payment is breached the agreement is lost as indicated on page 6 of the attached document, it should be clarified that of those 6 pages to me they only sent me 3 via email and the negotiating agent insists that they did not breach the agreement and I have no effective and prompt solution and my credit report is ruined

  Business response

  08/08/2023

  Dear *****************************, 

  You contracted our services on 1/31/2022 to provide debt restructuring and resolution servies for a total debt of $5530. You requested a modification of your contract on 2/8/2022, resulting in a higher account balance, bringing her total debt to $6349.  Please be aware that this amount is subject to increase due to interest and penalties overtime, reaching $7483.90. Your debt resolution program was successfully completed on 04/07/2023. All of your accounts were validated, and relevant statements were provided to you. Evidence of accounts being satisfied and cleared through settlement payments to *********************** creditors were also included. you were notified and were fully aware that your BOA account received a notification via the ***** where we initiated, with your authorization, a request for immediate correction regarding settlement satisfaction. you received this notification during your in-person office follow-up on July 27, 2023. Please note that CFPB intervention allows BOA/creditor 30 calendar days to respond, making this an active intervention in process, and we expect any outstanding issues to be corrected by the creditor through our CFPB processing format. Your Discover account received a settlement letter as contracted. The settlement amount was transferred to you to eliminate any additional proceeding expenditures. This settlement is inclusive of the first 3 payments required for you to complete the satisfaction and finalize your debt restructuring process. please rest assured that we are here to assist ******************* in this endeavor in a satisfactory manner, and we will do everything within our reach to accomplish this goal.
  Regarding the steps to be taken, we must wait for the proper, timely, and satisfactory response from our complaint filed with CFPB against her creditor, BOA, for incorrectly reporting a paid-in-full settlement on her credit profile. Additionally, ******************* must fulfill the settlement satisfaction of her "Discover" account accordingly. It has been and will continue to be our pleasure to help ********************
  Thank you.
  
  
  Sincerely,
  
  
  Deuda Cero

   

• Initial Complaint

  06/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Back in 2020, I owed money to three credit cards and was having difficulty paying back on time (I am currently 85 years old and live off a limited social security monthly payment). At that time, Deuda Cero told me they worked out a settlement agreement with all three credit cards and my monthly payment to Deuda Cero was $226.86 which I began paying in October 2020 (I have never missed a payment and this is set up as automatic withdrawal from my bank account). After almost three years of making monthly payments, Deuda Cero indicated to me in a recent statement they sent to me (I had to request it because they never sent me one before) that they have withdrawn a total of $7,259.52 to date (up to May 2023). According to Deuda Cero's records, the amount I owed in 2020 to a BOA credit card was $2,001.95 and they settled at the same amount. To date their statement shows the only payment they have made to BOA on 6/14/2023 is for a total of $101.00 (almost 3 years after I made the arrangements with Deuda Cero); the second credit card to CCB/BJS was originally at $3,788.24 and they reportedly settled it at $1,704.72. They only information provided to me by Deuda Cero on that second account is that "it's being payed" with no details as to how much, dates of payments, balance, etc. The third credit card account from Discover was never contacted by Deuda Cero and as a result, I recently received a certified letter from Discover demanding payment when all along I thought this had also been settled by Deuda Cero. Receiving this letter from Discover card is what alerted me that something was wrong with how Deuda Cero has mishandled my money. I'm demanding a refund as none of the funds withdrawn were used according to the original agreement (which they also cannot provide me a copy of!). I have included what they call an account statement (the only document they have sent to me). I honestly think my grandkids would have done a better job with the spreadsheet! You be the judge!

  Business response

  07/18/2023

  Dear ***************************, 
  
  You contracted your services with us on September 25,2020. Monthly drafts were scheduled to begin as of October 28,2020. Please note that your contract stipulates that in order to begin payments to creditors, you must adhere to a savings and reserve schedule. Unfortunately  you dismissed this requirement triggering cancellation.

  With that being said, your accounts were located, validated and ready for processing stipulations and payments as of February 2021. In July of 2021, your BJ's **** account was settled and a plan of 24 payments was set up to pay this account. In May of 2023, a settlement was obtained for your BOA **** account as well. In June of 2023, the last payments to your BJ'S **** AND your BOA **** account were cleared, showing the accounts as 0 balance. 
  
  As for your Discover account, ********************** has been in the negotiation process since April of 2023 trying to obtain the best discount. The account was still actively being worked on up until the client requested it be removed from his program on July 6,2023.
  
  Because the client requested to remove the account before ********************** could fulfill our contractual obligations of settling at 50% discount or less, he was issued a refund of $1,324.05.  The consumer may use this money to obtain his own agreement with Discover and will be responsible for the payments or lack thereof. 
  
  see Attached documents. 
  
  In summary, we have fulfilled our contractual obligations as agreed in your duly executed service agreement. We are here to help you as we have done with thousands of clients, we service all through the state and nation. It is our honor to always provide courteous, professional service to all of our clients. 
  
  Regards, 

• Initial Complaint

  01/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Last year after a serious consideration of my debt situation and trying to find relief and watching a tv station ad I saw advertising by Deuda Cero, I felt for this ****************** and the Owner's false advertising. Signed up with them on June of 2022 with *********************, now I realize that for the past 7 months they have been taking my money and as of January 13, 2023 they have not negotiated any debt on my behalf. They deduct from my bank account every month $223..97 of witch they pay themselves around $110.00 every month for doing nothing. After 7 months of still the creditors contacting me I realized that Deuda Cero is a Scam and a Fraud. I started contacting them on Jan. 3rd/2023 and and Jan. 9th/2023 and spoke to an employee by the name of ********* several times and also left messages for ********************* as well. Since they don't return calls I decided to contact the company that holds the money for Deuda Cero witch is Forth, Forth was trying to return the balance to me, but Deuda Cero went in the account with no previous notice and transfer all the balance to themselves on January 17/2023 after they heard I wanted to ****** their services, this is a clear Malice. I cancelled the service with Deuda Cero around Jan 13, 2023, Deuda Cero can only show proof of starting negotiations on January 16, 2023 this is their excuse in order to keep my balance...What did they negotiate from June 2022 to January 13th, 2023?... They cannot show proof of transactions of payments to creditors from June 2022 thru January 13, 2023. UPLOADED here statements from Forth on Deuda Cero account showing that all accounts are marked as "Not Settled" and ledger showing that no payments were made to said Creditors. The statement attached only show payments to themselves, Deuda Cero.Deuda Cero has a history of Fraud and Scamming people along with the owner, *************** making false advertising on TV praying on people's downfall.

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