Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is for Kendall dodge located at ********************************* I special order and received possession of a brand new Jeep Wagoneer on 07/19/2023. Waggoneers have electrical issues and I took the car to the ***** Lakes location 2 times no results, the car was still giving issues, I than took the car to dealer I purchase mentioned above and the car was at the dealer early September, I receive a call from ****** the service gentleman to pick up the car, and at the time of inspecting the car the dealer had done body damages to from bumper and was missing parts of the dashboard this was on December 14, 2025. The car was left at the dealer for additional repair, no call no communication, than I get a call the vehicle is ready on January 20, 2025, picked up car spoke to the manager of dealer over the phone said he would find a resolution no return call.The vehicle still is giving problems is park, due to I don't feel save driving it The resolution I'm looking for is for the dealer to take the car back and terminate the lease Is ridicules' I have a car I can use it

  Customer Answer

  Date: 02/08/2025

  I have not received a response meanwhile I have a vehicle not able to  use cause is not safe 

   

  Thank you

  Business Response

  Date: 02/17/2025

  ******* ******* of Kendall DCJR has confirmed that the vehicle for ****** ********* took longer than normal to repair because of backorder parts. Kendall DCJR replaced the radio screen, radio frequency hub and a rack and pinion. The vehicle at this time is working to manufacture specifications and has been returned to ******. If Aleida does not want the vehicle for whatever reason they were provided with the customer service 800 number to express their concern.
  
  

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car went in for a repair to the sunroof/convertible sky one touch system. The dealer made me wait for an appointment a month in advanced. ******* appoint provided for Oct 3rd 2024. Car did not get looked at until end of October and then that's when parts where ordered. I was quoted over 4k for repairs. I asked for a break down on the parts needing replacement and they where all unnecessary but refused to service my car if i did not change them all and at their steep prices. I matched each part to their parts catalog straight from the mopar parts warehouse from the direct company and I was being charged over 50% retail value not including installation. After them proving a small price adjustment, I had no choice but to agree and continue since I had already gone this far. Car was not finished till the week of thanksgiving which then was sent over to paint and body. I finally picked up the car yesterday 12/18/2024 and my windows where damaged, my sun visors broken, black leather seats stained with white paint, car fully covered in white dust and a damaged accessory battery. These are the least of my problems. The dealer was going to detail the car if I brought it back, they promised to order the sun visors and only pay for two of my tinted windows but as I further inspect the car, all the parts I ordered and paid for to fix the sunroof where not even replaced. I was charged for parts and they where never installed. I was lied to, scammed and now with a car that I don't want because I cant trust its reliability after spending 3 months parked for a 6 hour job as stated on their mechanic report.

  Business Response

  Date: 12/30/2024

  ******* ******* of Kendall DCJR has confirmed that ***** ********* found the parts cheaper on the ***** website. To take care of *****; Kendall DCJR provided him with a discount on the repairs. The body shop also scratched two of his tinted windows and they cut him a check to replace them. Kendall DCJR apologized to ***** and spoke to all parties involved. At this time, Kendall DCJR has taken care of ******* vehicle and reimbursed him for the window tints. 

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22708222
  
  I am rejecting this response because just paying a customer partially for 2 of the defective windows and not all as claimed does not make things better. Replacing the two visors broken and making me go back to the dealership twice is not justifiable. Making me wait four months without a car is not justifiable. The dealer ship handled my situation very poorly and in professional. Managers were rude and provide no real responses due to why my car was taking so long. My service *** guided me as much as he could but he could not speed things up as he is not the mechanics or body shop. The dealership needs to have better practices for customers. The ***air was estimated a 6 hour labor and parts arrived within a week so why would it take longer than a month to ***air? My vehicle kept getting pushed back and others would jump ahead even though my appointment was scheduled since September. I did not receive my car till the second week in December. So many things could have done better to speed things up. I still dont understand why I had an appointment on oct 3rd to have my car sit at the dealership the entire month before being looked at. Why couldnt I just have my vehicle in the meantime and taken on a date that it will actually be worked on. Overall poor practices by the entire dealership service department. I have not even mentioned that within 5 days of receiving my vehicle the sky one touch system that was completely ***laced was already malfunctioning once again. Overall unacceptable and nothing can take back the time wasted, gas wasted going back and forth to the dealership to complain and show all the mistakes and damage that was done to my vehicle. We dont even wan he vehicle anymore because we do not trust any of your work. Warranty or not, this dealer cannot be trusted. 
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle from their dealership Located at *********************************** 03/10/2023, Bought *** coverage for $1500, and **** coverage for $299, both sold through dealership from company "***". I traded said vehicle into another dealership in *******, and am now attempting to cancel my *** coverage. I contacted "NSD" ***********, and they advised that the *** and ETCH policies are cancellable, but only by reaching out to selling dealership. I contact dealership, countless times, get sent to FINANCE department voicemail, no one ever returns my calls or voicemails. Contacted *************************************************** and ************************************************* via email on october 23, 2024, still no response from them as of 11/7/2024. Left my name and number with sales receptionist for call back from finance that same date of oct ******* and still no call back. Emailed ******************************* to cancel policy, they first stated that only dealership can cancel, when i informed them that dealership does not respond, the representative "**** *******" acts as if he cannot read emails, responds with very vague responses 2 days later via email, and does not seem to understand that i need to cancel *** AND ETCH policy. He sends me a packet to cancel ***, but leaves out ETCH cancellation, im guessing on purpose. The whole method of conducting business is shady, from not answering phones, to saying that I am at the mercy of the dealership to cancel my policies on a vehicle that I dont even own anymore. I request for my policies to be cancelled, and to be refunded my pro rated amount from the $1799 total that i paid this dealership and be done with this terrible dealership.

  Business Response

  Date: 11/11/2024

  ***** ********, the Finance Director of Kendall DCJR, spoke with Enzo Petitfour and apologized. ***** explained that the paperwork has been processed and Kendall DCJR also sent an email to **** ******* at NSD. Enzo ***************** aware and they will be receiving their check soon.
  
  

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a jeep wrangler 2012 at this dealership on March *******. And they couldn't provide extended warranty and reassured me this car was in great shape and I wouldn't have any problems. Within a few weeks I had to go in because multiple signals on the dashboard showed up. Then a few weeks later I went in twice due to Evaporative emission control system of the car. Then followed up this the jeep has a massive fuel leak due a hose that needed to be replaced. On October 13th for the first time the jeep overheated to the point I needed to tow it. A mechanic diagnosed from jeep and quoted 19 items that need attention from the car costing over $2145.99. Yesterday I spoke with the manager they aren't able to help me due to this car being old however they can help me get into a new car. I am writing to express my concerns regarding the recent purchase of my vehicle, which appears to have had pre-existing issues at the time of sale. It seems coincidental that the only resolution offered involves upgrading to a newer model. I believe this situation warrants further investigation, as I feel it is unfair to be placed in this position. I kindly request a full refund for the vehicle, as I do not believe I should bear the cost of these undisclosed problems. I have more pictures, videos and receipts for this.

  Business Response

  Date: 10/16/2024

  ****** ********* of Kendall DCJR spoke with ******* ****** and advised that they purchased a 12-year-old vehicle and that sometimes things can break. ******* was expecting the dealership to cover the repairs because it was purchased just 6 months ago. Carlos explained that the vehicle has a 30-day warranty and that any repairs and maintenance are part of owning a car. Daniela asked for assistance and Carlos explained that Kendall DCJR could help with the bill but ******* refused this offer and wanted to return the vehicle for a full refund. ****** then offered a trade for a newer vehicle but ******* again declined this offer and added that she would not purchase from the dealership again. 
  
  

  Customer Answer

  Date: 10/16/2024

   
  Complaint: 22428999
  
  I am rejecting this response because:
  I appreciate the time taken to respond to my concerns, but I must express my deep frustration with how this situation has unfolded. From the beginning, the vehicle has shown signs of being faulty. Ive had to return to the dealership multiple times within the first six months of ownership, and I was led to believe that I had purchased a reliable vehicle. What troubles me the most is the apparent coincidence that the warranty was only for ****************************** to discover the issues, but not long enough to receive adequate assistance. Now, I am faced with repair costs that exceed $2,000. While I acknowledge the offer of assistance through a ********** provided by the dealership, it is far from covering the financial burden this vehicle has imposed on me. I find it unfair and unjust that a car I have owned for just six months would require such significant repairs. Your teams suggestion of trading in for a newer, more expensive vehiclewithout any meaningful guarantee that it won't have similar problemsfeels like a pressure tactic. I entrusted Kendall DCJR with my business once, and I am not prepared to make the same mistake again without receiving fair and just treatment.
  It is disappointing to see a dealership sell vehicles with underlying issues and then offer solutions that do not truly address the problem. I believe I deserve better than this and hope you will reconsider the support youre willing to provide.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially dropped my vehicle off to Kendall Dodge August ******* to the service department for repairs. My vehicle was not ready for pickup until September ******. Less than a weeks time I contacted my service advisor ****** ********* that my engine light showed up on my vehicle. I drove down to Kendall Dodge to have the vehicle checked at the service department. Upon my arrival, ****** ********* advised me that there was an "emissions problem" with the vehicle and that it was okay to drive. ********* told me that it is better to drop the vehicle off on Tuesday the following week. September ******* I dropped the vehicle off to Dodge to have my vehicle repaired. I was advised by ****** ********* that "to correct the check engine there is a recalibration to the emmisions system". I was also advised that the blower motor in my ** had to replaced and the cabin air filter. September 27, 2024 I was advised by ****** ********* that my vehicle was ready for pickup. On September *******, I arrived to Kendall Dodge to pickup my vehicle. Once I turned on the ** in my vehicle I noticed a loud whistling noise coming from the **. I did not leave with the vehicle, because the vehicle was not repaired correctly. On Monday, September 23, 2024 I was advised from ****** ********* that the vehicle was ready for pickup. While at the dealership to retrieve my vehicle, I was given the vehicle with excessive mud in the inside of the vehicle, and under the hood of the vehicle. The "manager" that was at the dealership at the time was advised by my kids father that the vehicle needed to be washed. October 2, 2024 I went to Kendall Dodge once again, because I noticed a puddle of water inside my vehicle. When I would turn while driving you could hear the water one side of the vehicle to the other. ****** ********* told me the vehicle had gallons of water inside and that he drained the water. October, 3, 2024, my engine light is on my vehicle. Kendall Dodge destroyed my vehicle.

  Business Response

  Date: 10/07/2024

  Kendall DCJR has spoken with ***** Toomer and apologized for any inconvenience. Kendall DCJR has explained to Julia that the vehicle came in for different concerns and were not related; the dealership followed the trouble tree flow chart to diagnose. Kendall DCJR has offered Julia to bring in the vehicle and the dealership will waive the diagnostic fee and inform ***** what is wrong with the vehicle. ***** Toomer advised Kendall DCJR she will let us know when she can bring the vehicle into the dealership.
  
  

  Customer Answer

  Date: 10/13/2024

  I NEVER ADVISED THE DEALERSHIP THAT I WILL BRING MY VEHICLE BACK. IT IS ONE LIE AFTER THE NEXT. ALL I ASK IF THAT BBB MAKES THIS COMPLAINT KNOWN, SO THAT NO ONE ELSE IS BEING TAKING ADVANTAGE OF BY THIS DEALERSHIP. 

  Customer Answer

  Date: 10/13/2024

  I NEVER ADVISED THE DEALERSHIP THAT I WILL BRING MY VEHICLE BACK. IT IS ONE LIE AFTER THE NEXT. ALL I ASK IF THAT BBB MAKES THIS COMPLAINT KNOWN, SO THAT NO ONE ELSE IS BEING TAKING ADVANTAGE OF BY THIS DEALERSHIP. 

  Customer Answer

  Date: 10/13/2024

   
  Complaint: 22374896
  
  I am rejecting this response because:

  I never advised the dealership that I am bringing my vehicle back there. **************** is something that is extremely poor at this dealership. The "techs" clearly DO NOT know the vehicle that they are supposed to repair. When you have a "manager" that does not take accountability for the work that his staff does says it all. Training should be implemented to all employees. And it is apparent that there is a serious language barrier. Maybe if I was Hispanic I would have been treated differently. Either way, I won't be back to that dealership. 

  
  Respectfully ,
  
  ***** ******

  Customer Answer

  Date: 10/22/2024

  In the attachments you will see my most recent invoice from ******** Dodge. My vehicle was not fixed properly from Kendall Dodge Chrysler Jeep Ram. I never said I will bring my vehicle back after the constant terrible customer service . They need to hire technicians that know how to operate Dodge vehicles. 

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/29/24 I brought my jeep in for service, I was not advised that it would be 3 weeks before my jeep would be touched, and that my car would have to remain at the dealership for these 3 weeks even though it wouldnt be touched.After 17 days my jeep had its service completed but I was told I would have to wait an additional 2 days for my jeep to be washed. On 9/19 I went to pick up my jeep only to find it much dirtier than when I had dropped it off at the dealership. My service advisor told me that I could take my jeep to whichever detailer I wanted for cleaning and the dealership would cover the bill. I had my jeep detailed that Friday and brought the receipt to the dealership. I spoke with ******** ****** (Ms. ****** my advisor, was not present) on September 20, and he referred me to his manager. His manager told me the receipt would not work and I would need an invoice. I asked both gentlemen to call the business to verify the receipt and they refused asking me to obtain an invoice. I received the invoice within the hour but the dealership has not contacted me since or attempted to resolve the issue.

  Business Response

  Date: 10/03/2024

  ******* ******* of Kendall **** has confirmed that the dealership has spoken with ******* ******** and will be reimbursing him $200. 
  

  Customer Answer

  Date: 10/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:10/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Try to make this as short as possible..I brought a vehicle on April ****** while I was with the finance manager,( ******* ****** ) he asked to see my phone to make sure I had the app for my newly purchased car. On April 5, 2023 , I noticed the dealership replied to a review that I posted. However, I never posted anything, when I was in his office on April 4 the finance manager took it upon himself to go and write a review of his choice. I am highly disappointed , upset and disgusted. He violated my privacy not knowing what important information was on my phone. I gave him my phone with the app open , he closed my app to open my ****** to write a review shame on him and the company. By the way, I erased the post that he wrote about himself and the companydont ever do that again..BEWARE. Now , I sold my car once I found out the truth , I had the car for 1yr until I was financially okay to sell and purchase a new vehicle. ******* lied by telling me false information, I had to purchase all policies in order to buy the vehicle. I have all documentation to prove this. Upon further investigation, I was provided information by other **** dealerships. The information provided to me , I didnt have to purchase any policies if I did not want to. I immediately reached out to ******* days after the sale, but he never returned any of my calls or emails sent. Now I have sold my vehicle as of 9/30/2024 and hes not responding to any of my emails or calls to cancel the policies. I no longer have the vehicle and he refuses to handle me as honest finance manager and want everyone to know what hes doing. He has been very Deceitful and honest and unreliable. I need help

  Business Response

  Date: 10/03/2024

  Kendall DCJR spoke with **** Morris and apologized for any misunderstanding. Kendall DCJR has issued and processed the cancellations for Enza. 
  
  

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August *******, I dropped my 2019 Dodge Durango GT off to ************************************ to the servicing department. Upon my vehicle being dropped off I was advised that I would receive a loaner vehicle if the vehicle needed repairing . I did not receive notification until around August 23, 2023 that I would receive a loaner vehicle ,because the vehicle needs to be repaired. I arrived to ***********************************, and was told that "they don't give out loaner vehicles". I was redirected to Enterprise Rental. As of today, August 30, 2023 I do not have a vehicle to transport my children. I don't understand why am I having to pay for a loaner vehicle when I have a warranty that covers any expenses. I am a mother of 5 and my Dodge Durango was most suitable for me and my family . I find the service at *********************************** to be terrible and I can not recall being treated so fairly elsewhere . My service advisor ****** ********* is extremely difficult to come in contact with. This is beyond poor customer service.

  Business Response

  Date: 09/06/2024

  The vehicle has been repaired by Kendall DCJR and ***** ****** will be picking it up tonight. Kendall **** has notified ***** ****** that the repairs include the stated oil leak and the air conditioning concern.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2022 Jeep Wrangler. I was contacted by the manufacturer regarding a recall that calls for my clutch to be replaced due to serious safety concerns. The concerns are serious enough that if left unfixed, the Jeep could catch fire. I contacted Kendall Dodge Chrysler Jeep Rams service department to schedule repairs. I was assigned Mr. **** ********** as my service advisor. I was given an appointment after it was confirmed that the parts needed for my repair were in stock. I confirmed upon dropping my Jeep off on 8/9/24 with ****** (Mr. ********** was not available) that the parts were in stock. Mr. ********** lied to me (I have text messages) saying the clutch recall was done. After asking many questions, Mr. ********** admitted the clutch had not been replaced although it needed to be replaced. This was on 8/15/24. Following many attempts to reach Mr. *********** he replied on 8/23/24 that he has still not repaired my vehicle as parts are on back-order. Not only has this business wasted my time, lied to me, but now theyre subjecting me to drive around in an unsafe vehicle.

  Business Response

  Date: 08/27/2024

  Kendall DCJR spoke with ********* ******* and apologized for the miscommunication. Kendall DCJR ended up receiving the part and the vehicle is the next one coming into the transmission department. The vehicle will be completed by Wednesday and returned to ********* *******. Kendall DCJR will be performing a factory recall.
  
  

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22187436
  
  I am rejecting this response because:

  The response is a lie.  This goes to show how unethical and unprofessional this business is.  They havent even called me at all.  I unsuccessfully asked Mr. ********** (3 times) to provide his supervisors contact information in an effort to resolve his shortcomings, but I had no choice but to contact BBB for help.  I was told by Mr. ********** that the clutch for my jeep was on back order at every single dealer, but now they have it and my Jeep will be ready tomorrow?  There have been too many lies for me to trust them.  I would like to see videos, pictures and the actual parts that were changed from my vehicle after and if they ever claim they have repaired it.
  

  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 09/09/2024

  ******* ******* of Kendall DCJR has personally spoken with ********* ******* regarding this complaint and has confirmed that the vehicle has been completed and returned to *********. 
  
  

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken my 2022 Ram TRX to this location for repairs because check engine light has come on three separate times for the same issues (fuel injectors and cylinder misfire). This dealership does not know how to fix it and each time it takes them a month to return my truck. My truck is still under factory warranty as I have not reached 36k miles.

  Business Response

  Date: 08/19/2024

  *************************** picked up his vehicle on Friday (8/16/23). The vehicle arrived at Kendall DCJR with a misfire and the vehicle was repaired to manufacture specifications. Kendall DCJR has also ordered an instrument panel for the vehicle to replace for a defect. All repairs are covered under warranty.