Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've sent several barrels with this company and every time I notice many items missing from my barrel. Laparkan needs to do better with staff who are inspecting barrels they steal anything of value I'm nervous to even send important expensive stuff that I'm in dire need of . It's terrible that we work so hard to provide and spend q good amount of money to send our barrel and my property are still stolen I'm highly disappointed and looking into other shipping options

  Business Response

  Date: 04/10/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for the distress and inconvenience you've experienced with the missing items from your barrels. We understand how frustrating and upsetting it is to lose personal belongings, especially after working hard and investing in shipping them. We take your complaint very seriously. We want to assure you that we are committed to providing a reliable and trustworthy service.  We will be conducting a thorough investigation into this matter. To help us investigate effectively, we would appreciate it if you could provide us with the following information:
  

  Your Doc receipt number: This will help us trace your barrels through our system.
  

  A detailed list of the missing items.
  

  The approximate value of the missing items: This information is necessary for our investigation and potential compensation.

  Any photos or documentation you may have: This can provide valuable evidence.

  We understand your hesitation to ship valuable items with us in the future. We want to regain your trust and assure you that we are taking steps to prevent this from happening again. Please contact us at ************ or ********************************** at your earliest convenience so we can begin the investigation and discuss potential solutions. We value your business and hope to have the opportunity to rectify this situation.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we present our **** debit card to pay for our purchase, we are told there will be a 3% surcharge. We show our card says **** Debit and should not receive a 3% surcharge. They insist it has the **** logo and a surcharge must be assessed. This is not true. Even if the plastic has a **** or ********** logo, if it says Debit, then no surcharge should be assessed. We want this merchant to examine the surcharge rules from **** and Mastercard and follow them from now on.

  Business Response

  Date: 01/21/2025

  Good day, Valued Customer,
  

  Please accept our sincerest apologies for the incorrect surcharge fee that was applied to your recent debit card transaction at Laparkan. We understand this error is unacceptable and deeply regret any inconvenience it may have caused.
  We are committed to ensuring accurate and transparent transactions for all our customers. We are currently investigating this issue to prevent similar occurrences in the future.
  

  To rectify this error, we kindly request that you bring the following to Laparkan at your earliest convenience:

  *Original receipt from the transaction

  *The debit card used for the transaction
  

  Upon presentation of these items, we will promptly refund the incorrect surcharge fee to your account.
  

  We value your business and appreciate your understanding in this matter.
  

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 7th 2024 I paid $561.35 to have a barrel shipped via AIR Cargo from ** to ******. The shipment in question is a barrel containing food clothes and medical supplies for my wife and child as they were going on vacation on the 11th December 2024 to ******. Its is now the 27th December 2024 and I have not yet received my barrel nor has it been shipped and Ive called customer service multiple times and on multiple days and have been met with rudeness, disrespect and an all around lack of care for a paying customer. Normally air travel arrives on about 2 days to a week at the very most. It has been 20 days and the company refused to compensate me for the ridiculous amount of time Ive been without my barrel. They refuse to offer any sort of compensation or so much as an apology siting excuses like we have delays and youve just gotta be patient. I feel as thought Ive been duped because it takes about 3 weeks for a barrel to arrive via SEA and my intuition is leading me to believe they charged me for air cargo and may have very well sent my cargo via sea and pocketed the difference. Even on the warehouse receipt I received they spelt my name wrong even though I provided them with my state id and they even put my wrong contact information.Because it is significantly less to ship by sea as opposed to air I feel as though I was the victim of a fraudulent business practice .

  Business Response

  Date: 01/13/2025

  We acknowledge the complaint from our customer, ******* ******* regarding the delay of his air shipment of a barrel to ******.  We truly understand the extent the inconveniences have caused Mr ******* and his family due to the excessive transit time, and for that we sincerely apologize. 

  We have spoken to Mr ******* and have worked out an amicable resolution for the delay. 

  
  

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and I spoke to a member of management for said business, and we have come to a resolution that I will be refunded the full amount of monies paid to the business.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 11th, 2024, I used Laparkans door-to-door pickup service to ship a barrel from my home at in ******, ********, to ******. The total cost of the service was $107.12 USD. Upon delivery, several valuable items were missing, including sneakers, backpacks, and personal belongings amounting to thousands of dollars. Despite multiple attempts to resolve this issue, I have received inconsistent information from Laparkan representatives and no resolution or compensation.Complaint Details:On May 11th, 2024, Laparkan's driver and assistant picked up my barrel. The barrel was filled to the top, nearly overflowing. I took a video before it left my home. The Laparkan staff did not seal the barrel in my presence, claiming that it would be done at their warehouse, and they lacked a working marker for me to label the barrel. I signed the paperwork in pencil as they did not have a pen, and they noted a seal number. However, no seal was placed on the barrel in my presence.When the barrel arrived in ******, several items were missing. I contacted Laparkan numerous times to address this issue, including reaching out through their websites chat service. ******* *****, a representative, informed me that the ************* had indicated that Mr. ******* was handling my claim. Later, Mr. ******* told me he was no longer handling the matter and had already sent the evidence I provided. He advised me to contact the *************, but despite repeated attempts, I have not been able to reach them.I contacted Laparkan customer service again to express my concern about being misled. The representative assured me that I would receive a call back with an update, but I am still awaiting a resolution.Desired Resolution:I am seeking compensation for the value of the missing items, as the mishandling of my shipment has caused significant distress. I also request that Laparkan improve their communication and handling of customer claims to prevent similar issues in the future.

  Business Response

  Date: 10/28/2024

  Laparkan Shipping is currently settling complaint with customer.

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22468824
  
  I am rejecting this response because:
  The issue is not settled. They have not updated me nor have they come to a decision. I was promised a response on Monday October 28th and have not gotten an update as yet. So their response is false since we have not come to an agreement nor have they offered me any settlement. Im  not aware of any settlement  

  Sincerely,
  
  ******* ********

  Business Response

  Date: 10/29/2024

   

  Our  company takes Ms ********* complaint very seriously and is actively reviewing all documents.

  A decision will follow by the end of this week.

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22468824
  
  I am rejecting this response because: this claim began since July 24th 2024. Ive been given the royal run around. It wasnt until I reported this to the BBB they responded. Last Friday I was told Ill be given a response on Monday October 28th 2024. Now theyre saying by the end of the week. This company has been pushing me around for months and I need a reply on when I will get my compensation immediately. Because telling me Ill get a reply yesterday and now saying the end of the week shows that theyre not taking this seriously and was hoping for me to get frustrated and drop it. 
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 11/01/2024

  We have concluded our investigation of ******* ********** claim.  Our findings are as follows;

  Ms ******** barrel was picked on or document # LPK7773722 for export to ****** by ocean

  The barrel was sealed in Ms ********** presence with seal # *******

  The document printed in four copies was completed by our driver with a pen and Ms ******** was issued a carbon copy (attached is the original copy).

  Ms ******** has submitted her copy which is a carbon copy of the original

  Ms ******** declared $500 as for the value of the shipment

  The barrel arrived in ****** without any discrepancies

  The seal # ******* was intact before it was opened for customs examination

  Barrel was released to the consignee in good order

   

   

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22468824
  
  I am rejecting this response because:
  
  

  Thank you for providing Laparkans findings regarding my claim. However, I must express my concerns with several discrepancies and unverified claims in your response. Based on the documented evidence I have provided and the lack of supporting documentation from Laparkan, I am requesting clarification on the following points:
  Seal Confirmation
  Laparkan claims that the barrel was sealed in my presence with seal #*******. However, I have video evidence showing that the barrel left my home without being sealed. The drivers simply placed the cover on the barrel and assured me that it would be marked and sealed at the warehouse due to their marker malfunction. I am asking Laparkan to provide documented or photographic proof that the barrel was indeed sealed in my presence before leaving my home.
  
  Receipt Copy Discrepancies
  The receipt copy you attached has the receipt number scratched out, which does not match the copy issued to me. Given that this number should match across copies, I am questioning why it was altered on the original document Laparkan provided. I would appreciate a valid explanation for this inconsistency.

  
  Marker Issue and Labeling Commitments
  As indicated in the photos I submitted, the drivers marker was not working properly, resulting in faint markings on the barrel. The drivers assured me they would clearly mark the barrel at the warehouse, which was not done. This lack of appropriate marking and labeling upon pickup is a significant lapse in standard protocol and directly contradicts Laparkans commitment at the time of pickup.

  
  Investigation Details
  I am requesting a transparent outline of the investigation process, including all documented steps, personnel involved, and any photographic or written documentation Laparkan reviewed to conclude that there were no discrepancies. As it stands, the provided summary lacks any specific evidence to support Laparkans findings, while I have provided photographic and video documentation that supports my claims.

  
  Compensation Request
  While Laparkan has stated that I declared a $500 value for my shipment, the actual cost of the missing items exceeds this amount. However, in light of this prolonged and frustrating experience, I am willing to settle for compensation equivalent to my declared value of $500.
  Until Laparkan provides concrete, verifiable proof supporting each point in its response, I consider this matter unresolved and will pursue further action if necessary. Thank you for addressing these points with the urgency they deserve.

   

  
  Sincerely,
  ******* ********

  Business Response

  Date: 12/03/2024

  On November 11th, 2024, we would like to report that our company and Ms ******** have amicably resolved all disputes.

  Business Response

  Date: 12/03/2024

  On November 11th, 2024, we would like to report that our company and Ms ******** have amicably resolved all disputes.

  Customer Answer

  Date: 12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  U shipped some packages with Laparkan Trading on June 11. I was told it take 4 to 6 weeks. The estimated date of arrival would be June 12. The packages did not arrive until July 7. I have gotten no explanation till this date. I traveled and returned home and the packages were still not in ******. This is such an inconvenience. No explanation or communication whatsoever. Every time I contacted the Guyana office they had no information about my packages. I am very unhappy about this as I paid money to ship the items and I needed them for an event.

  Business Response

  Date: 07/22/2024

  Laparkan Shipping does not take customers displeasure lightly, and ********************************** situation is no exception. Our first value, which is also a part of our mission statement, is to focus on our customers. In this particular instance we did follow through in a timely manner with the shipment that was entrusted to us. But, due to an unforeseen delay in the vessel arriving into the destination port as planned, *************************** was unable to receive her cargo in a timely manner. While we do sympathize with Ms. ******* disappointment,this was totally outside of our control. All customers are provided with a copy of their shipping contract that states our terms and conditions, in which entails movement on cargo in reference to delays. We have attached a document which shows the movement of the container and its delay from the shipping line.  We are in hopes that customer and ********************** will come to a mutual ground with a final decision by communicating with *******. 

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 21958500

  I am rejecting this response because:

  
  Thank you for your response and for providing some clarity on the situation regarding the delay of my shipment. I appreciate your acknowledgment of my dissatisfaction and your adherence to your mission of focusing on customers.
  
  However, I would like to express my disappointment further as the delay caused significant inconvenience and disruption to my plans, especially considering that the items were needed for a specific event. Despite the unforeseen delay in the vessels arrival, I received no proactive communication or updates from Laparkan Shipping, which would have helped manage my expectations and plan accordingly.
  
  I understand that delays can occur, but the lack of communication and information provided by your Guyana office when I inquired about my shipment was frustrating. I believe that as a customer who paid for your service, I deserved timely updates and a clear explanation.
  
  In light of the inconvenience and the impact it had on my plans, I kindly request the following:
  
  1.A more detailed explanation of the delay, including any steps Laparkan Shipping is taking to prevent similar issues in the future.
  2.Compensation for the inconvenience caused by the delay. This could be in the form of a partial refund or a discount on future shipments.
  
  I hope we can resolve this matter amicably and in a manner that reflects your commitment to customer satisfaction.
  
  Thank you for your understanding and prompt attention to this matter.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/05/2024

  Good day

  This item originated from ******** on Saturday May 11th 2024 with destination to ******, for any cargo to sail it has to be transferred to our ************************** where we received the item on Saturday May 18th from ********, item was then placed on a loading bay loaded into a container CMAU6589295 and was brought to the port on Wednesday May 22nd that is 3 days after receiving the cargo in ********.

  US Customs then cleared this container on Friday the 24th it was then loaded onto the vessel on the Monday 17th, destined to its destination, and as you can follow the documents attached from the steam ship line, the container sailed on the 27th and took 6 week.

  Now the 4 to 6 weeks was the sailing time, as the customer mentioned, not the time when the cargo was delivered to the Maryland warehouse, as the items would have to be transferred to ********** for sailing.

  As it stands the sailing time had no delays

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 21958500
  
  I am rejecting this response because:

  Hello,
  
  Thank you for providing additional details regarding the shipment of my packages from ******** to ******. However, I must express my confusion and concern regarding the conflicting information I have received from your team.
  
  Initially, I was informed that an unforeseen delay in the vessel's arrival was responsible for the late delivery of my shipment. However, your recent response indicates that there were no delays in the sailing time, and the process followed the expected timeline. This contradiction needs clarification.
  
  Regardless of the timeline, the lack of proactive communication and updates from Laparkan Shipping throughout the process caused significant inconvenience and frustration. As a customer who paid for a timely and reliable service, I believe it is reasonable to expect clear and consistent communication, especially when unforeseen circumstances arise.
  
  To address this matter and restore my confidence in your services, I kindly request the following:
  
  1. **Clarification** on the conflicting information regarding the delay.
  2. **Compensation** for the inconvenience caused by the late delivery and lack of communication. This could be in the form of a partial refund or a discount on future shipments.
  
  I hope we can resolve this matter amicably and in a manner that reflects your commitment to customer satisfaction.
  
  Thank you for your understanding and prompt attention to this matter.
  
  Sincerely,
  
  ***********************
  
  
  

  Business Response

  Date: 08/06/2024

  Good day

  Again, our apologies, we here at Laparkan strive to serve our customers with the up most respect and pleasurable shipping experience.

  Please note that we will honor a discount on your future shipments. and we will educate the ****************, on proper communication and shipping time, when it comes to future shipments.

  Always remember that there is a lead time for cargo transfer to *********

  Thank you very much for your understanding and for using Laparkan to do your shipping needs.

  Customer Answer

  Date: 08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A shipment arrived in ******** 11/28/2023 .. now its 12/11/203 How does it logically take longer from the port to the distribution warehouse.The journey was suppose to be from ******** to Trinidad.Not from Trinidad to Trinidad?Help me make logically sense of this.I paid for a service up front in cash as laparkan requested. Now a service is not being provided in a reasonable amount of time. 14 days on land going on 15 days. Someone please investigate.And if Trinidad is in a back log. STOP SHIPPING MORE CARGO.

  Business Response

  Date: 12/22/2023

  Mr. ********* cargo estimated time of arrival was indeed on the 28th November 2023. However, before Laparken has possession of any customers cargo, the container has to be unstuffed and cleared by Customs.Because of unforeseen port delays, which Laparkan has no control over, his cargo was only unloaded on the 18th December 2023 and is currently ready for pickup.

  Furthermore, ********************* signed our warehouse receipt in which he agreed to our terms and conditions (attached to this letter), where item 14 clearly states All shipments are made at shippers own risk and Laparkan is not responsible for any delays in the movement of cargo from origin to destination howsoever caused or any consequential loss resulting therefrom.

  We do apologize for any inconvenience caused and Laparkan would like to thank *********************** for his continued patronage and hope that we can be of continued service to his ********* shipping needs in the future. 

  Customer Answer

  Date: 12/22/2023

   
  Complaint: 20991611
  
  I am rejecting this response because:

  This is a lie. This email is falsified.

  The barrels are not ready for pick up.

  Today is December 22,2023

  Allegedly in your email, 

  Reads, December 18, 2023 ready for pick up. This IS A LIE, please provide the service that was paid for.

  This is all this company do is all lies and somone need to investigate this problem and this company.

   

  
  Sincerely,
  
  *************************************

  Customer Answer

  Date: 12/22/2023

  I have a tracker inside my cargo.

  My cargo has been at the port for over approximately 3 weeks and still have not been delivered, or ready for pick up.

   

• Initial Complaint

  Date:11/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 18,2023 $445.99 Shipping Containers that was to go to their office for delivery to *************** never made it, was in employees possession over the weekend.

  Business Response

  Date: 11/30/2023

  We note complaint ,we will review details,make contact and update on outcome. 

  Business Response

  Date: 12/01/2023

  We must admit that we were confused regarding the customers complaint, which was vague. However, the manager at our ******* office, spoke to Mrs. ***** on the 30th November 2023 where the complaints was explained.

  The customers cargo supposed to have been picked up by one of our drivers on the 16th November 2023. However, because of unforeseen problems with one of our trucks,we were unable to fulfill the request and the pick-up was rescheduled for Saturday 18th November 2023. The first complaint was the lack of communication on our part, as the driver nor any Laparkan personnel did not call to inform her, if the pick-up was still scheduled, or what would have been an approximate time the driver would be there.

  The second complaint was the delivery of her cargo. It was explained to the customer that there is no delay in the shipment of their cargo as it is due to leave on the 1st December 2023 and has an estimated arrival date on the 10th December 2023 under the Bill of Lading LOR43097.

  We would like to apologize for any inconvenience caused as we take our customers satisfaction very serious and Laparkan Trading *** would like to thank ******************* for their continued patronage and hope that we can be of continued service to their ********* shipping needs in the future.

• Initial Complaint

  Date:09/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 20th June 2023, I shipped a barrel via Laparkan shipping **. At the end of July 2023 I called and asked for a name change from ************************* of **** Feild 15 B South ****** to ***************** of 191 South vryheild **** East Coast Demerara for the receiver in ******. I was given a confirmation number ******* when the Laparkan representative collected the new user name. Upon checking at ******************** in ****** on the barrel the new receiver was told there is no barrel in his name. I then reached out to a customer representative again in ********** who was trying to get in contact with someone from the ****** Laparkan for approximately a hour but never got through. I was to receive a follow up by the said representative but to date the name change was not done. As of 22/09/2023 the barrel have arrived in ****** and the name change have not been done. I would like if the barrel can be put on hold. Since I am a regular customer of ******************************************* I think, it only fair I be given this opportunity to make the change, due to the request made in advance. You can reach out to me for more details. And I would really appreciate this adjustment to be made. Thank you in advance ***************************

  Business Response

  Date: 10/04/2023

  After further investigation, the notes obtained from the call logs of our ************* Centre,did show that in mid-August 2023, *************** did indeed call, but only to enquire about a name change. However, we have been trying to contact *************** via the phone number provided *************) since receiving her complaint, because we are a bit confused by her request to put the barrel on hold, because the original consignee, ****************************** paid and collected it on the 25th September 2023.

  We do apologize for any inconvenience caused for not returning *************** phone call and Laparkan would like to thank *************** for her continued patronage and hope that we can be of continued service to her ********* shipping needs in the future. 

  
  

  Best regards,
  --------------------------
  Shastri ***********
  Accounts Associate / Claims Coordinator
  LAPARKAN TRADING LIMITED
  Global Freight & Logistics Solutions
  *********************************************************
  Main: ************   Direct: ************
  Fax: ************
  *******************************************************

• Initial Complaint

  Date:07/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/28/2023, I created a shipment with Laparkan shipping to have a package delivered from ************, ** to ********************. The shipment tracking number was provided as FLA1171912. I was advised that the shipment would take 3 weeks by ***** and should arrive by the latest 07/21/2023. The shipping cost $170.00 to send. I was provided no update and had to call in for each correspondence. I was advised that the package was delayed in ******* and then sent to ***** where it was further delayed. I called as recently as today 07/28/2023 and was advised that the estimated shipping was yesterday but there was no confirmation that it was shipped. As paying for a service, it is poor **************** to have such an extensive delay with no update. This package was sent for a time sensitive matter which is still not address and I seek compensation back for the shipping fees that I spent.

  Business Response

  Date: 08/08/2023

  We write with respect to the above caption and advise that the cargo has arrived at its intended destination. Although we understand the shippers frustration regarding the delay in their shipment, it should be noted that due to unforeseen circumstances beyond over control, they sometimes directly or indirectly cause delays.

  
  The shipper is aware that delays may occur, because the warehouse receipt (attached) which they signed,acknowledging our terms and conditions, expressly stated that all shipments are made at shippers own risk and Laparkan is not responsible or any delays in the movements of cargo from origin to destination howsoever caused or any consequential loss resulting thereafter.

  
  We do apologize for any inconvenience caused and Laparkan would like to thank the shipper for their continued patronage and hope that we can be of continued service for their ********* shipping needs in the future. However, based on the aforementioned, we regrettable decline their request for a refund.
  

  
  Best regards,
  
  Shastri ***********
  Claims Coordinator
  LAPARKAN TRADING LIMITED
  Global *********************************
  *********************************************************
  Main: ************   Direct: ************
  Fax: ************
  *******************************************************

  Customer Answer

  Date: 08/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  K ****

• Initial Complaint

  Date:05/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1 st, 2022 a barrel and 3 boxes were shipped from LaParkans office in ****** ** to ********. All packages had the similar pre-typed labels in large fonts. There were several labels attached to each package, which were also encased in plastic. Additionally, each package was identified as 1 (2)(3)(4) of 4. They were all line items on the same Warehouse Receipt. Three of the 4 packages took about 2 months to arrive in ********. One of the boxes (for an unknown reason) did not arrive in ******** with the other items. A claim was made, 5 months later in January 23. The missing package contained custom made plantation shutters valued at $1,884.78. On April 19th I was given the final decision. Laparkan indicated the claim was accepted as per the ***** $500 limitation clause. Without getting into details, the ***** act limits a shippers liability in 17 SPECIFIC CIRCUMSTANCES. These are factors outside of the reasonable control of the shipping company e.g. Acts of war, Acts of God, Strikes, Riots, Quarantine restrictions, ********.. However, the act also requires a shipper to exercise due care and diligence, so it is not a cover for inadequacies on their part. Further, in order for the ***** limitation notice to be effective, it is required to be in bold, on the front between the description and customer signature, along with a valuation of goods by the customer (Reference was noted from a 43 page ****** document "Limitation of Liability of Carriers by Sea and by Land", page 30, last paragraph). Laparkan notice was on the back and no valuation was required and is not applicable, as a limitation defense.The claim journey has been ***** with LaParkan. This ***** loophole is another bump on the road. After 4 months sending me a blank release form that I should sign and return, in the hope of getting a fraction of the value is unacceptable. They separated out the package and lost it and under the circumstances they are fully liable for $1,884.78.

  Business Response

  Date: 05/30/2023

  Better Business Bureau
  4411 **********.
  ***************, ** 33407
  
  26th May 2023.
  
  Ref: ***********************************/L MDL14900 BBB ID # ********

  We write with respect the above caption and advise that there are two (2) preconditions before a carrier can be entitled to limit their liability under the Carriage of Goods by Sea Act (*****). Firstly, the carrier must give the shipper adequate notice of the $500 limitation by expressly adopting the terms of ***** in their shipping documents. Secondly, the carrier must give the shipper a fair opportunity to avoid the per-package limitation by declaring a higher excess valve.
  
  1) Adequate Notice
  ********************* stated that in order for the ***** limitation notice to be effective, it is required to be in bold and on the front between the description and customer signature. His interpretation of one of those requirements, where ***** is required on the front between the description and customer signature, from page 30, of an article provided by him is misguided. 
  In fact, the article actually says located inconspicuously between the box for the description of the goods and the block for the shippers signature, in which the author of this article, was actually referencing to particular case studies.
  
  However,from the aforementioned, Laparkan Trading *** clearly gave adequate notice, because it was printed in boldface type and conspicuous, and as ******************* clearly stated that our terms where in the back of our warehouse receipt, one would conclude that ********************** was fully aware (Please see attached a blank copy of a warehouse receipt).

  2) Fair Opportunity
  ********************* stated that in order for the ***** limitation notice to be effective a valuation of goods by the customer is required. Again, based on page 30, of an article provided by him.
  In this instance, ********************** is correct, However, our warehouse receipt, which was fill out by **********************, clearly provides a specific area for such values to be entered. (attached).
  
  Finally, ********************** stated that we didnt exercise due care and diligence. However, ********************** signed a waiver form, agreeing that he is shipping the cargo at his own risk because of improper packaging and as a result, Laparkan Trading *** would not be liable.
  We do apologize for any inconvenience caused and Laparkan would like to thank ********************** for his continued patronage and hope that we can be of continued service to his ********* shipping needs in the future. However, once again, based on Laparkans Trading *** terms and conditions, the maximum liability is subject to the Carriage of Goods by Sea Act (*****), which is limited to $500.00.
  
  
  Best regards,
  ******************************
  Accounts Associate / Claims Coordinator
  LAPARKAN TRADING LIMITED
  Global *********************************
  *********************************************************
  Main: ************   Direct: ************
  Fax: ************
  *******************************************************