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Business Profile

Apartments

InTown Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im scheduled a move in date with the building (*****) and reserved the elevator. I arrived at my designated time with a moving truck and movers. I rang the buzzer, as signage directed. I was told to go to the second floor, but after climbing the stairs, the door was locked. I attempted to call, no one was there - I spoke with the answering service and they said they would leave an urgent message as they were unable to reach anyone. I emailed. I waited, I tried everything I could do to find someone in the office so I could complete the final steps of the payment and get keys. I tried for 2.5 hours. No one ever came, called, or emailed. I had to send the movers away to store my things overnight and then pay for storage and a second day of moving and missing work. When ***** called me the next day, there was no accountability. She told me I was supposed to go to the elevator and go to the lobby-which was actually the second floor. She blamed me for not knowing this which is ridiculous. No one was there and it cost me over $509 with no credit from the business. When reaching Greystar, the owners, I was also told the building did nothing and it was my fault. They did not want to admit no one was there. Ive heard similar complaints from others too and I think this is gross negligence where a building manager knows you are moving in, with a signed lease, and does not allow you to move in, causing you to incur great cost and have no choice to accept it because you have a signed lease and no other home. Horrible.

    Business Response

    Date: 05/17/2023

    Good morning,

    Please see the attached Position Statement from **************************, Esq. on behalf of InTown Apartments, in PDF format. Thank you.

InTown Apartments is NOT a BBB Accredited Business.

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