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Business Profile

Auto Rentals and Leasing

One Switch Rent A Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

Customer Review Ratings

1.01

Average of 106 Customer Reviews

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Review Details

  • Paula H

    Date: 06/06/2023

    Worst car rental experience ever. They should be called bait and switch. Our $200 rental cost ** over $600 as they refused to accept our proof of insurance. Avoid at all costs!!

  • Julie

    Date: 06/05/2023

    PURE ****!!! THIEVES. LIES. INTIMIDATION! THREATS! THESE PEOPLE ARE STEALING AND THEY NOW IT!!! DO NOT....I REPEAT....DO NOT EVER EVER EVER RENT FROM THEM!!!!! They were LAUGHING at EVERY single customer each time they imtimidated them and forced extra charges on them!!! Ours was PREPAID and they scammed me for over $200 more for a "waiver" that I did NOT NEED. We used our OWN INSURANCE with NO DEDUCTIBLE!!! We were HOURS trying to get a car that was ALREADY paid WEEKS in advance!!! They would not bring us back to the airport even. It as A HORRIBLE EXPERIENCE, Of course, there is NO CUSTOMER SERVICE NUMBER that anyone answers!!!! STAY AWAY FROM THESE THIEVES!!!!!!

  • Yadira B

    Date: 05/24/2023

    Left my car there for a trip, and I believe they took my car out for a joyride

  • Cheray C

    Date: 04/29/2023

    One switch is horrible customer service I can never speak to a manager they holding my $300 dollars security deposit over the release limit they keep blaming my bank, my bank says they see no release info it was supposed to release April 27th returned vehicle April 13th same as I received it no tickets no nothing and all I'm getting is the run around excuses, all I want is my money!

  • Sandra G

    Date: 04/22/2023

    Well first off we waited in line for almost 4 hrs when we got to ***** , then it was nothing but a hassle, I put in for a mid size car , told them my husband has hip replacement and just had a shoulder replacement to need a car with life well they gave us the most ridiculous car , all during our trip the engine light was on kept beeping saying see a mechanic and the tires were bald , I called about a replacement car they said no , then our flight home said 830 am when in fact it was for 830 pm on April 22 so we were charged 40 for them to change the time , plus I went through Priceline for me whole trip it was suppose to have my name for driving just tike the departure time was wrong then put his name in for the car and charged me 124 . 99 cents to add my name as a driver , why would we put down my husband when he just had a total shoulder replacement march 1 st 20/3 I have all the document from doctors to prove he cannot drive with his arm in a sling , plus talk about rude and mouthy people and everyone in that place stormed out or was ******** up a storm if there is anything u can do I truly appreciate it **

  • Mikieala S

    Date: 04/16/2023

    I would like a refund on a rental I was never able to receive yesterday. I called one switch car rental at 10:40 am Friday. I called to let them know that my pick up time was 12:01 am but my plane does not arrive til 1:00 am. I was told I was fine because they're open 24/7 I called once I arrive and was told another car would be available because I was late. When I already informed them. In the process of me trying to get the car I already paid for I was told that I have to pay **** for a new rental I did not or could not afford the rental so I asked for a refund I was told to call a number they never gave me. I've also called them all day and no answers. Then your hidden term and conditions are mailed through spam on the day of TRAVEL. Can not possibly be a legit business

  • Andrea N

    Date: 04/14/2023

    DO. NOT. RENT. from One Switch or *************. THIS. IS. YOUR. WARNING. These guys are a SCAM!! If you think you're savingmoney you'd be wrong. Just go with *****. It's closer and they don't take advantage. We were on an extremelytight budget but ended up paying way more than what Hertz or one of those big car rental companies cost. I was traveling with my husband and ******* to visit family for aweek. When we got to the car rental office I was taking care of the car rental and my husband was watching ourtoddler. I stated that I didn't want the extra insurance becauseI had my own and that I wanted to pay with my husband's credit card. The sales rep said that my husband would have to sign if we were paying with his card. So we swapped places. I looked after our toddler and my husband went to pay. He had no idea what he was paying for and just signed the papers thinking that I had agreed to everything. I also remember the sales rep saying that we had unlimited tolls included in our car rental. WRONG. It was an added charge and not included. BE CAREFUL about that. We left the car rental place becausemy toddler was getting tired/cranky and we had all this luggage, a car seat, and a long drive ahead of us and had to quickly pack the car and head out. It wasn't until nearing our destination that my husband pointed out the cost of the car rental and I was thinking that cannot be. I tried calling the car rental office but becausewe were coming from ****** we didn't have service and didn't set up our phones to work in the US (only WiFi) SO I thought I'd deal with it when we returned the car, so it would not interruptour much needed holiday and visit with family. When I returned the car there was a rude snippy man who wouldn't do a thing for me and basically said 'TOO BAD' you already paid and rented the car. We had to catch a flight so time wasn't on my side and could not stay to debate with him or wait for a manager (it was 5:30am).

  • Sabrina W

    Date: 04/13/2023

    Unfortunately it is an unethical company that scams its customers by fees without ever giving the customer an opportunity to get a fair deal. Its hidden fees and manipulation tactics have scammed numerous customers in both instances that we were there (check in and check out)

  • Vicki H

    Date: 04/13/2023

    I wish I could leave 0 stars. Everything about this company is a scam and is based on deceitful practices. They know you are stuck if you do not agree to their terms, and they use that as much as they can to their advantage. Tried to force me to buy their insurance and give them a security deposit of $2500, which I refused. I knew it would be hard to make other arrangements on the spot, but I immediately started googling other car rental companies. I have to assume they were concerned that I might succeed, so they dropped it down to $500, but there was no reason I should have had to have paid that. So my rental of originally $259.95, ending up costing over $700. I have emailed (because I want documentation) them to inquire as to when I will be refunded the security deposit, and I got an automated response stating my inquiry was received and they will attempt to have my case resolved within 28 working days. ****** learned with these folks.

  • Patricia S.

    Date: 04/06/2023

    Patricia S.

    Date: 04/06/2023

    This place is a pure scam. We parked our car there because its considered offsite parking for half the price from the airport. We told them that we did not want to leave our keys. They forced us to. We told them that we are writing down the mileage and when we got back, there were 400 extra miles on my car conveniently this is also a rental car place while we were at the airport boarding our car my phone got an alert that someone unlocked my car. I was flying out of the country, they deleted my cell phone from my own car so that my alerts would not come through while I was gone. This place is a scam and they should be charged with car theft.

    One Switch Rent A Car

    Date: 04/07/2023

    Dear customer,

    We are currently investigating this complaint. 

    We are intending to get to the bottom of this, we havent been able to locate your reservation only with the name and email address you provided in the review. We take your allegations seriously, if you can provide your reservation ID, location of service, email address of the reservation or the name of the person under whos it was the reservation, would be very helpful. 

    Please send the information to ****************************

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