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Business Profile

Bank

City National Bank of Florida

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a client of City National Bank of Florida(CNB) since the 1970s. In late 2023, I discovered that the bank misrepresented the promised service and interest rate it would pay me if I had deposits in their gold money market account in the amount of $250,000 or more. They promised their Private Banking section would give me personal banking attention as well as the highest interest rates available, (tier 4 interest rates). Tier 4 is the highest client rating that *** offers. I discovered that *** was paying me the lowest interest rate available .015% instead of the 4 or 5 % available during the time period going back at least 5 years or more. Since I had a substantial amount of funds in my account I was deprived of hundreds of thousands of dollars due to the Private Banking relations person and her supervisors failure to simply do their job. When I confronted the supervisor he stated that he was sorry they dropped the ball. They have never given me the funds my account rightly deserved and I remain an abused client because of their incompetence. *** internal system does not allow a client to complain past customer care. ************* routes the complaint to the department that you are complaining about and of course the complaint never gets to a level where a person with authority can fix the problem. Cheating is not the way to treat a bank client of more that 40 years. I wonder how many others are abused by their cheating, and coverups. Their refusal to elevate my issues to executive level allows these mid level employees to hide their client abuse and incompetence to senior banking official's at ***. The public has a right to be protected from people liked those at *** who abuse their clients. Please help me expose their unprofessional conduct.

  • Initial Complaint

    Date:08/16/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On three separate occassions (February 2022, April 2022, and August 2022), City National Bank of Florida did not apply the principal portion of my mortage payment. For example, if you see the ammortization table attached below, you will see that my ending balance should be $121,709.50. However, the website says that my current loan amount is $122,563.71. The difference between these number is the principal payment of $854.21. This money was paid on August 11th. When I spoke with the person who handles our account, *****************, she told us that there's nothing the Bank could do because they hired a third-party called the **** I tried calling them, yet not only did I had to wait an hour to get in contact, but they also claimed to have been unable to view my information on their screen.Attached to this email, I have included my ammortization table as well as a table of recent loan activity.

    Business Response

    Date: 08/29/2022

    We responded to our customers concerns in a letter dated August 26, 2022. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

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