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Business Profile

Branding Tools

KQ Branding Agency

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Branding Tools.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 6 2023 Amount charged- $70.00 Receipt number- 1670-6050 This payment was for social media kits that were promised to be made for my business. Were coming up on 2 months and I still havent received services I have paid for. I tried reaching out to KQ Branding agency on November 18th 2023 and am not getting a response.

  • Initial Complaint

    Date:06/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/16/23 I paid for a logo to be made for my clothing business. The package ordered was a "unique" image were to be created with three different backgrounds, and copyright of the image. The Logo was created a few days later but it wasn't until months later I discovered they used imagery from the internet to create the image and upon requesting a refund, was denied.

  • Initial Complaint

    Date:04/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I hope whoever is reading this is doing well and thank you in advance for your time.This complaint is about a refund I requested within the acceptable time frame established by the digital service provider, and them ignoring my request completely.I already told them I know the refund will not be the full 75$ USD I paid. They have to take something for the samples work. Here are the details:- After the company reached out to me I decided to give them a chance to create my business logo - *********** name is KQ Branding Agency - They accept refunds within 7 days after the receipt is created. (March 31st)- The request was made on the 5th or 7th day at 3pm after receiving the receipt, depending if they are working or non-working days respectively.- They keep answering that they are working on something else to give me but they completely avoid to talk about refunds, even though it is the only thing I ask about.The reason for the refund is because after looking at some samples they provided, I understood that I would not get from them what I had explained to them in clear details.The full conversation can also be provided for a better understanding.26 march 2023: kq branding agency initiated contact in ******** messenger 30 march 2023: 50% down payment(75usd) sent as agreed in exchange of 3 samples to be received within 48hrs/the other 50% would be sent after completion of work 31 march 2023: receipt created (#****-0491)3 april 2023: received samples 6 april 2023: Sent refund request to their support email (********************************)12 april 2023: called them***************) without avail, the number would not work, for me at least 15 april 2023: I received new samples although I told them I had made up my mind for the refund only 15 april 2023: also my last communication with them as I grew frustrated to them avoiding my questions I simply want a refund. Nothing else will be accepted.Thank you in advance!***

  • Initial Complaint

    Date:12/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a logo design October 2022. Provided many sketches, detailed information, name and payment. Kept giving poor quality even when I pointed it out. I was promised revisions with in 12 to 36 hours and they take over 20 days.

KQ Branding Agency is NOT a BBB Accredited Business.

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