Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello and happy new year,I am filing a complaint against Green Motion for misleading practices and excessive fees during my recent rental. While I rented the vehicle from December 25 to December 29, all rental documents, including the invoices, were under my friend ***** ********* name, as required by the company because he was the driver.On Monday, I received an invoice indicating a toll violation, with $4 in toll charges and $116 in administrative fees. Florida uses a "toll-by-plate" system, and Green Motions prepaid toll account should have covered these tolls. The term "violation" is misleading, as there is no way for renters to pay tolls manually in advance.The rental agreement includes: "If the Toll Pass is not purchased, you will authorize us to process and bill you for unpaid toll violations... plus a $29.00 admin fee for EACH violation." This clause was not properly explained, and the word "violation" falsely implies wrongdoing. At no point was it disclosed upfront that I would face $29 in fees per toll, which is excessive compared to other companies charging up to $10/day for toll processing.Additionally, I was coerced into purchasing liability insurance, with Green Motion insisting I had no alternative, even though I could have used my own auto insurance. This was not communicated clearly at the time of signing the agreement.I emailed Green Motion twice but have received no response. I have requested documentation justifying the administrative fees or proving a violation, but none has been provided. Their practices seem exploitative and misleading.I kindly request BBBs assistance in obtaining a refund for the excessive fees and ensuring Green Motion improves transparency in disclosing fees and optional services.Attached are copies of the relevant invoices and documents for reference.Thank you for your time and attention to this matter.Sincerely,**** **********

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from Green Motion through a 3rd party website. When it was rented, there was nowhere that said I would be required to pay an additional fee of $274.61 or a $150 hold. When I picked up the vehicle, they told me I would have to pay $274.61 for their own insurance despite having insurance that meets their minimum requirements because I did not have a credit card with a $2,000 limit. I told them that this was never mentioned before. Several other customers said they were also not informed they would have to pay this additional price for their insurance. I had no other option but to pay for their insurance. I took pictures of the vehicle before and after, and there was zero signs of damage. I never received a refund for the $150 hold with no explanation for why. I have tried calling multiple times but nobody answers. I am requesting a refund for the $274.61 "insurance" as well as the $150 hold. This is a shady company that I will warn everyone about.

• Initial Complaint

  Date:11/29/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They force you to pay $60 a day for insurance even if you have insurance. Even if you meet their insurance limits they make you a $2,000 deposit. I didnt feel comfortable paying a $2,000 deposit to a company that looks like the intentionally scam people. God knows if youd get those $2,000 back. Do not do business with this company

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Green Motion doesn't share anywhere durimg booking that only a handful of insurance companies are approved for renting vehicles with their company.They only state it at the counter. Then it's too late! There is some vague language during booking, ut no specific insurance companies are stated for coverage.I have AAA, one of best and largest insurance companies in *****************. They won't accept my insurance and say the rental is nonrefundable. I didn't pick up or drive the vehicle.This is deceptive at beat. Possibly criminal.

  Customer Answer

  Date: 12/02/2024

  I contacted ******* three times to have them resolve this. Green Motion refused to offer a refund after being contacted directly by *******. Here's my reply to Expedia:

  Itinerary number
  72971545815871
  
  This company is a sham and a scam. I am making multiple complaints about Green Motion. False advertising,  bait and switch tactics, concealment of policies and a gross lack of transparency.
  I will stop doing business of any kind with ******* if you continue to use this company in 2025.
  
  
  ***** ****

• Initial Complaint

  Date:07/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is scamming customers. A car rental reservation was made through Expedia.com and insurance was purchased through the website. Upon arrival to the rental company Green Motion Car Rental to pick up the car, the attendant inquired about the insurance immediately. Once it was stated that the insurance was purchased through Expedia the attendant said they did not accept their insurance. Then I stated that I would use my personal car insurance which then the attendant responded that I needed bodily injury coverage with property damage. Once I provided the proof the attendant stated that it was not enough. Now they are forcing you to get their insurance. When asked how much would two days of insurance would cost through them, they responded $157 dollars. I stated that that was way too much money on top of the $104 that I already paid. I asked the attendant for a refund and he instructed me to call Expedia to get a refund and that I should get assistance with getting a rental with another company. I followed the instructions and when contacting Expedia they claimed they needed to request a refund from Green Motion Car Rental. They stated they were going to inquire with the company as to why they would not accept their insurance. A few days later I was provided with an email from Expedia stating Green Motion Car Rental denied the refund. I feel that this company is taking advantage of customers and keeping their hard earned money if you don't want to use their insurance. They should be investigated for this type of behavior.

  Business Response

  Date: 07/26/2024

  Good afternoon,
  
  I hope you are well,
  
  We reviewed the client's reservation, and the rental was not taken, we do not make any charge at the counter, the client must contact the broker so they can generate the refund.

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 21977829
  
  I am rejecting this response because:

   

  Like I stated in the start. I contacted Expedia IMMEDIATELY after I was denied the insurance that I had. Not only through Expedia but my own insurance. You guys are scamming customers into forcing them to use your insurance.  You denied Expedia my refund claim no refunds except the gentleman at the desk stated I should be able to get a refund to get another rental somewhere else. I have the proof from Expedia attached. I simply need my refund due to the fact that you shouldn't be able to force a customer to purchase your insurance.  This should be corrected with Expedia instead of conning customers.

  Typical insurance with rentals would not total almost $160 dollars for two days. Especially with a car that does not value over 25K. If you look at the insurance purchased, it covers WAY more than your rental. It plain to see your are just scamming customers.

  Please provide me with my refund and stop stating that a corporation like Expedia is lying to me about a refund.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I learned a very expensive ****** today. This company is a storefront for scammers. The low prices you see advertised in Priceline are a lie. That's the bait.Once you're there, they will offer you "insurance" or you can use your own. You will be NEVER be able to use your own. They demand your insurance to be 300K COMMERCIAL insurance. Who has that?Their "insurance" was ***** per day. I paid them $345.46 dollars with a $150 dollars deposit hold.I made the mistake of agreeing with them because up and until that point I hadn't fully realized that I was dealing with unscrupulous THIEVES that solely act on BAD FAITH.They make you use their own SunPass at $12.99 PER DAY. If you refuse, they will charge you 28 DOLLARS PER TOLL. YES. PER TOLL.The person that scammed me told me to stay off the Highways.The minute I realized that I fell for a scam I returned the car. I had originally intended to rent it for 6 days. I returned it within 4 hours. I felt nervous just having that car. I paid $345.46 dollars on this alleged "insurance" (btw there is no insurance, the "deductible" is $5000, they will charge you up to 5k out of pocket)I received an email from them about the return condition of the car and They're complaining about a dent that was already there. Compare the pictures. These are their time-stamped pictures.They're are making this up to grab the $150.00 deposit.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 21 , 2024 I returned a car rental to Green Motion in ***** There is a very important point that needs to be conveyed for this dispute:When the rental car was returned by me to the Green Motion return area a representative came and checked the car outside and inside and told us (me and my wife) that everything was OK and then directed us to the airport shuttle. The next day I received an $800.00 bill from Green Motion for a car scratch which they claim that I did. What proof does Green Motion have that this scratch was done by me and wasnt actually done after I left the Green Motion return area.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a car from Green Motion through Travelocity for an extremely cheap price and got the collision insurance coverage advertised. When I get to green motion they informed me that they do not accept that coverage and I would have to buy theres for something like $80 a day. I have my own personal vehicle insurance that I able to use and was on my way. After returning the car with a full tank and in the exact condition it was given to me. No one would come out and walk the car with me or give me any paperwork despite asking for both. Checking my bank account I was hit with a charge for $571.94 only 43min later. No invoice, no notification or anything. I did get a email from Sale Rent A Car with a checklist and pictures of supposedly the car I rented with a black smudge on the rear passenger side bumper circled in red. After calling and asking for an explanation of the charge or an itemized receipt I was stone walled and left on hold. I later got an email from Green Motion with an invoice just simply stating "collision damage" with a $550 unit price attached. This is not only a flagrant charge but is out right fraud.

  Business Response

  Date: 06/11/2024

  Good Afternoon,

  I hope you are well

  Attached is the client's contract, our contract states that clients are responsible for the vehicles during the rental, when the client returned the vehicle we found damage to the vehicle, the client was charged for the damage, I include the incident report and invoice.

  Please let me know if you have any question.

  Best Regards.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a car rental with Green Motion through Expedia.com. They offer very low car rental rates (which should have been a warning to me). I booked to pick up the car in *****, ** on Feb 9th and drop it back off on Feb 10th. I paid $17.99 for this rental. When I went to pick up the car, they asked for my personal auto insurance coverage which I provided a copy of to them (please note that this insurance coverage was fine at another ***** rental car company just a week prior to this). However, they told me that I did not have enough insurance, and that the insurance would be $70/day! Which makes the rental much more expensive than other options on Expedia! I told him that I have both personal insurance and coverage via my credit card, but he did not care and did not ask any more details. Just expected me to pay that $70/day fee! So I said there was no way I was paying it.We then discussed how I can get a refund for the amount I did pay. He ultimately said he was procesing the ********** would get $15 refunded back to me. When I said I paid $18, he said those were Expedia's fees and they would be refunded back when he put through my refund. However NO refund has been issued. I contacted Expedia right after this, and the company has given Expedia FALSE information! They are blatantly lying about what happened when I was there! So Expedia is saying they cannot issue me a refund as Green Motion refuses to refund me. This company is acting completely unethically by having such a low rental rate but then hiding these high insurance rates (these rates and the details are not listed on Expedia). I am sure they are hoping that people will fill forced to pay these high rates. And then they are blatantly lying to Expedia to ensure they do not issue a refund.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from Priceline.com and prepaid for an insurance policy. The vehicle was given to me by green motion car and van rentals at *** airport. I was then charged $245 for another insurance policy. I called Priceline for a refund and was denied. I asked green motion for a refund and was denied. I paid for 2 insurance policys a total of $338.55 for green motion and $318.40 by Priceline for a 7 day rental. I saw another customers fee for 3 days and it was significantly less. I was billed at $35 and they were billed at $20. What they are doing is unjust and I want a refund back. I paid for the car in full to Priceline and should not have incurred any additional fees by the car rental company. Ive called and get the run around. Please help. I can only presume I am not the only consumer being ripped off.