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Business Profile

Clothing

On Cue Apparel LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 12, 2024, I ordered and paid $68.21 for a SpongeBob costume. I never received it. This company ruined my Halloween and stole my money. They never answered my emails. I want a full refund asap.

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on July 23rd, over 3 1/2 months ago, I selected the priority shipping, the order included 3 men's XL sized graphic t-shirts and I am still yet to receive the items. I've tried calling them, texting them, emailing them, and ******** messaging them,and they're never responding to my messages. I really ask for a full refund. I am interested in pursuing business with them down the road, but before I do that, I shall be certain that they're back in business.

    Customer Answer

    Date: 12/03/2024

    Why isn't On Cue Apparel going to reimburse me the $68.97 that I made for an order placed on July 23rd, and never received?   

    I really ask for a full refund.  I filed this complaint 3 weeks ago and I still haven't received any updates.   

     

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $148.96 worth of merchandise from On Cue Apparel on July 1, 2024. Over 2 months have passed (more than 4 times as long as it should have taken to fulfill the order) and they have not answered any of my emails or attempts to contact them to ask about order status. The order remains unfulfilled and zero updates have been provided. I also have store credit for a previous purchase of $34.99, which I will be unable to use since the business seems unwilling to talk to me at all. I am asking for a full refund of my $148.96 purchase and a full refund on the store credit of $34.99, for a total of $183.95. I will never do business with them again as a result of these experiences.

  • Initial Complaint

    Date:06/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/19/24 I ordered three hoodies--only one was delivered & On Cue apparel will not respond to me. I left VM, , email--I just want other hoodies--***** ************ Back354Welcome To The On Cue Family - Order confirmation for order 28435Lucas ********* ****************************************************************************************** 1x Purple Liquid Hoodie - L / Purple for $69.84 each 1x Dragon Scales Hoodie - L / Green for $69.84 each 1x Starry Night Hoodie - L for $69.84 each Discounts : $-41.91 USD Subtotal : $167.61 USD Shipping : $0.00 USD Total : $167.61 USD

  • Initial Complaint

    Date:06/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - I made a transaction on 3/29/24 for 3 products. - After receiving the confirmation email, I decided that same day I wanted to cancel the order. - I tried emailing the merchant at the email address provided on their site/shopify profile: ******************************************* - I did this repeatedly for several days with no response. - I tried texting them at this number ************. I received no response. - Calls to the same number went right to voicemail and instructions were to email at the the address already mentioned in this paragraph.- In the meantime the merchant, did ship the product to me on 4/9. It was what I originally ordered and I received it. - I then continued to contact the email address and left a voicemail to try and initiate a return. They did not respond in any way.- The receipt within the product bag did not have any instructions how to initiate a return.- Their website says they have a 60 day return policy.- I see they have a physical address on the packing slip as follows: *********************************************- How do I know if I send this item back to them that I will indeed get my money refunded?Order number = *****

  • Initial Complaint

    Date:05/31/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered shirts from this business 10 days ago and haven't received any response or notifications about my order being shipped. Numerous other reviews and complaints suggest I won't receive these products at all. I'd like a refund. It doesn't take over 10 days to ship 2 t shirts.

  • Initial Complaint

    Date:05/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 4/22/24. Amount $174.95 Never received merchandise. Made numerous attempts to contact. No response.

  • Initial Complaint

    Date:05/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a t shirt on 4/28/24. The $ was immediately taken out of my account. It is now 5/11/24 and there has been no progress or communication regarding my order. Attempted to contact business several times via phone/text # provided on their website. Emailed customer service 3x and attempted to contact them via social medias ********** Instagram, tik tok, etc.) with no response.

  • Initial Complaint

    Date:05/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** Order date 4/15/24 Payment: PayPal Total: $78.98 I ordered 2 shirts, received a confirmation email. Shirts were not delivered when they said they would. Did not receive tracking info.I filled out 3 customer support tickets over the last two weeks with no response. Texted the customer support number twice that is provided on the web site, no response. Replied to the confirmation email, no response. I ordered from on cue a year ago, and received my item, so I replied on the old email about this order, no response. I still dont have the products that I paid for, and I tried everything I can to get in touch with them. I am out of options, so I am asking BBB to help.

  • Initial Complaint

    Date:04/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a full outfit March 2024. Paid the full amount and never even got a confirmation email. But I checked my credit card and it was charged. Tried calling, emailing , texting with NO answer. Definitely a scam company. I reported to my bank security and will look into legal actions against On Cue Apparel.

On Cue Apparel LLC is NOT a BBB Accredited Business.

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