ComplaintsforFlorida Career College

• Initial Complaint

  07/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I went to Florida Career College and graduated in 2009. I have since been trying to get my associates degree and transcripts but have been unsuccessful. I went to the school before permanently closing and got no where. I do not know what else to do but I want to enroll in college for my BSN but need my information. I do not know how I can obtain my records.

• Initial Complaint

  06/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  BBB unable to locate business

  More info

  I graduated from Florida Career College in 2022. I have been requesting or trying to request my diploma. Also would have included my transcript. I had to move and havent been able to talk to anyone I have send a email and never heard back. Im not able to do anything for my medical assistant program Im paying ****** in student loans. Unable to move forward with my career. I invested time and money in this school all to find out when I move that people got scam.

• Initial Complaint

  05/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I graduated from Florida Career College with an Associates Degree in 2002 at their ************** facility.I was then hired by them as an IT Instructor in 2003 in their ************** facility.I was then transferred to their ******* facility a few years later.While working at their ******* location, I obtained my Bachelor's Degree in 2006.I now need a copy of that diploma as I am traveling overseas.I contacted the office that provides that and was sent an Associates Degree, but not the Bachelor's Degree, which is the one I need since it is the most important one.After trying to fix this issue, I was told to call the Department of Education since they said that it did not make sense for the system to show that I have two (2) associate degrees.I called the Department of Education, and they do not service Florida Career College, so they sent me back to them for further assistance.It seems that we are going in circles when all I need is a copy of my FCC Bachelors Degree.At the time I received my Bachelors Degree, I was already working for FCC for a few years and they needed all their Instructors to have a Bachelors Degree, which I did. I took some extra courses and tested out of some to courses in order to receive my Bachelors Degree.Now, it shows me as having two (2) associate degrees, which makes no sense.I need for someone to correct this and send me my Bachelors Degree.My name is: ****** ******************* DoB: 12/20/1966 Last 4 of SS#: 6883 Email: ********************* Cell: ************** Alt. Cell: **************

• Initial Complaint

  05/19/2024

  Complaint Type:

  Billing Issues

  Status:

  BBB unable to locate business

  More info

  I attended Florida career college in ************* ** through fall of 2022 and into spring I believe March 2023. I was promised an education and diploma that would grant ****** to a professional medical facility & when I asked about employment and stated I had a record & did not graduate highschool I was told not to worry about any of that because I'll be sent to work with one of their partners. The fact is the school did not help me with finding employment and closed before I was done my externship. I also never received a diploma. The situation now it that I've been harassed for months through so many different phone numbers and emails about paying them thousands of dollars for the service. Because I have not paid this ridiculous money these people continue reporting to credit bureau that I'm not paying & my credit has dropped down over ****************************************************** remove these reports from credit bureau.

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I graduated from Florida Career college 05/23. Since my graduation I have been trying to obtain my transcripts and diploma so I can take my medical assistant certification test. I called and spoke to **** who advised me that the school was shut down. She referred me to **** who submitted online transcript request but I never got anything. I submitted 3 transcript requests since may2023 with no response. I can not get a job in my field since I am not certified. I was scammed by FCC

  Business response

  02/27/2024

  February 27, 2023
  
  Better Business Bureau serving Southeast Florida and *************
  Attn: ********************
  **************************************************************************************
  
  CASE ID#: ********
  
  Dear ********************,
  Thank you for providing ** with an opportunity to respond to complaint #********, submitted by Ms. ****** Real to the Better Business Bureau (BBB) serving Southeast Florida and *************. 
  ************** Official Transcript and Diploma Request Has Been Processed
  Upon receipt of the complaint on February 21, 2023, ************** request was processed by the Corporate Registrar and sent by mail to the student on February 23, 2024 with the following **** tracking number ********************** to the address noted in her complaint.
  Please note that ************** diploma was originally sent to her on June 13, 2023, however she apparently did not receive it.
  We respectfully ask that the BBB close this complaint as ************** transcripts and diploma have been sent to her as requested.  If you have any further questions, please do not hesitate to contact me.
  Sincerely,
  ***********************
  Director of Regulatory Compliance

• Initial Complaint

  02/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with **** OF ************ I do not have a contract with **** OF ************ they did not provide me with the original contract as i requested

  Business response

  02/14/2024

  February 14, 2024
  Better Business Bureau serving Southeast Florida and *************
  **************************************************************************************

  
  CASE ID#: ********-*********************

  
  Dear Better Business Bureau,

  
  Thank you for providing us with an opportunity to respond to complaint #********, submitted by ************************* to the Better Business Bureau (BBB) serving Southeast Florida and ************* regarding Florida Career College (**********************.  ************** originally enrolled into the Computer Network Technician (***) program on September 30,2019.  The student canceled her enrollment within the schools 14-day cancellation policy on October 8, 2019 and all tuition and fees were refunded.  ************* also enrolled into the Business ********************* (***) program on June 20, 2018 and withdrew from the program on December 18, 2018.  ************** then enrolled into the *** program on March 30, 2020 but did not attend her first class, therefore her second enrollment in that program was cancelled. 
  ************** was Approved to Receive ******* Student Aid
  In her complaint, ************* claims she is not liable for this debt with [the] Department of Education/Nelnet, I do not have a contract with [the] Department of Education/Nelnet, they did not provide me with the original contract as I requested.  As stated previously in this response, Ms. ****** initial enrollment into the *** program (September 30,2019) was cancelled and all tuition and fees were refunded.  Ms. ****** second enrollment into the *** program (March 20, 2020) was cancelled and all tuition and fees were also refunded.

  
  However, for her enrollment in the *** program on June 20, 2018, ************** utilized a combination of Title IV loans and grants to assist with funding her education.  To receive ******* Student Aid, ************** completed a Free Application for ******* Student Aid (*****).  ************** signed and submitted her Master Promissory Note (MPN) with ******* Student Aid on June 4, 2018.  The ***** was then processed by the U.S. Department of Educations ****** of ******* Student Aid, and once her information was verified, ************** was approved to receive ******* Student Aid to help fund her educational program. Students cannot receive ******* Student Aid without having their file reviewed and approved by the ******* ******************.  ************** was provided an electronic copy of her MPN with the option to print or download at the time she completed her electronic signature.
  Upon Ms. ****** withdrawal from the *** program on December 18,2018, a refund calculation was conducted on her student account.  The refund calculation determines how much the school has earned due to the students dates of attendance, and also provides the school with the amount to be refunded to the students lenders.  After the return of Title IV and Tuition Refund calculations, the school was eligible to retain a Pell ***** of $2,960 and a Supplemental Education Opportunity ***** (SEOG) of $100.  The school was also eligible to retain $4,667 in ******* Student Aid loans.  Therefore,************** is responsible for repayment of net loan of $4,667 to Nelnet for her ******* Student Aid loan.  In addition,the student had a remaining tuition balance of $1,243.80 that was not covered by the ******* Student Aid. 

  
  Nelnet is the ******* Student Aid Loan Servicer for Ms. ****** Funding

  
  It should be noted that Nelnet is the servicer for ******* Student Aid loans and assists students with repayment options.  Per the ******* Student Aid website, students must repay their loans, even if [they] dont complete their education, [or]cant find a job related to [their] program of study, or [they] are unhappy with the education [they] paid for with [their] loan.  Therefore, repayment of ******* Student Aid is not an option.  Defaulting on a student loan can result in negative consequences, such as government garnishment of wages or tax returns.  ************* is encouraged to work with ****** regarding her loan repayment.  At this time, we have responded to Ms. ****** concerns.We encourage ************** to work directly with the ******* ****************** at ************** regarding her federal student aid account balance.
  
  Sincerely,
  
  ***************************
  Regulatory ********** Communications Specialist

• Initial Complaint

  02/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I graduated with my bestfriend in 2018 , I sent in multiple complains , they charging my financial aid and REFUSE TO give me my diploma that I work my **** off for ! Now the school is closing down! They need fraud on my account I got treated like c*** and this is fair ! Weather we owe payments or not at the end of the day we worked for our certificate! I went for medical assistance and never got my degree! I told it was a degree program and that turns out to be a LIE ! I got scammed and robbed of my education that I worked HARD for ! People told me in that school how I would never make it ! I called the police and tried to get it on the news as well . I know many people who didnt work hard as I did but graduated WITHOUT going to class EVER ! People who are working in the felid who NEVER attended! But I attended school worked hard for them to tell me its no degree? For them so charge me so much freaking money for NOTHING ! I need this school off my credit ! Off my financial aid because they owe them nothing ! They scammed millions of people ! It isnt FAIR

  Business response

  02/13/2024

  February 13, 2023

  
  Better Business Bureau serving Southeast Florida and *************
  **************************************************************************************
  CASE ID#: ********-***************************

  
  Dear Better Business Bureau,

  
  Thank you for providing us with an opportunity to respond to complaint #********, submitted by Ms. *************************** to the Better Business Bureau (BBB) serving Southeast Florida and ************* regarding Florida Career College (FCC).

  
  A search of the Schools records does not match the information provided by ******************** in her complaint. An email was sent to ******************** on February 12, ************************************************ order to confirm the correct student file.  As of this writing we have not received a reply from ********************, nor has the email been returned as undeliverable.  While we cannot respond to ******************** specific situation, we can provide a general response to her claims.
  
  Students Must Address Their Remaining Student Account Balance to Obtain a Copy of Their Diploma
  
  ******************** claims that she should receive a diploma [whether] we owe payments or not.   At the time of enrollment, students are provided with an enrollment agreement that lists the tuition charged for the program.  The prospective student reads and signs the agreement to indicate their awareness of, and approval with the terms of their enrollment.  Additionally,students who obtain federal student aid and/or an installment payment plan must review and sign each contract to confirm they are in agreement with the terms. 
  
  Our policy is that students must be current with their installment payment plan for transcript requests but does not require that the payment plan be reimbursed in entirety. The policy is in full compliance with all federal and state regulations and is no different than most other accredited institutions. 
  
  The federal government also makes it clear to students that a transcript may be withheld when the student is not current on financial obligations to a school.  As stated by Federal Student Aid, your school may withhold your academic transcript until your defaulted student loan is satisfied.  The academic transcript is the property of the school, and it is the schools decision- not the U.S.Department of Educations or your loan holders- whether to release the transcript to you.
  
  It should be noted that the school is happy to provide an Education Verification to a potential employer or educational institution even if the student has not addressed their student account balance.  A student may request an Education Verification to be sent directly to the potential employer or educational institution. Students may request an Education Verification online via:transcript.floridacareercollege.com.
  
  Students do not Have Access to Other Students Records
  
  ******************** alleges that many people who didnt work hard as I did but graduated without going to class.  She further claims that people who are working in the [field] who never attended.  ******************** allegation is inaccurate.  Students must successfully meet all program objectives to be declared a graduate, which includes meeting the attendance requirements.  The school is complaint with the Family Educational Rights and Privacy Act (FERPA) which is a federal law that protects the privacy of student education records.  As such, ******************** does not have access to other students records and therefore her allegation is only speculative.   
  
  The Medical Assistant Technician Program is not a Degree Program
  
  ******************** states that she never got my degree.  The Medical Assistant Technician program does not provide a degree upon successful completion, instead the graduate is awarded a diploma.  The purpose of the diploma program is to provide education for the graduate to obtain an entry-level position within a medical facility.  All prospective students are provided a School Catalog which lists the programs and the level of proficiency gained (diploma) upon graduation.  The enrollment agreement also provided to students at the time of enrollment clearly states the program and achievement level upon graduation. 
  
  The School is unable to confirm the identity of the complainant or respond to the concerns further without additional information from the student. In light of this, we respectfully request that the BBB close the complaint.
  
  Sincerely,
  
  ***************************
  Regulatory ********** Communications Specialist

  
  

  Customer response

  02/15/2024

   
  Complaint: 21277086
  
  I am rejecting this response because: you guys are not telling the truth I do have hard evidence that I did attend the school, I also have proof of the people who graduated Florida Career college. Thats currently in the field that did not ever step foot in the school. The dean was the auntie of the student ,I have the name, addresses and all the information, just because its on another students account that doesnt mean that that student doesnt talk and give information out either. I have HARD documents by the way. My name is ***************************, birthday 04,19 1997 and I attended Florida Career college **************** campus and ******* campus in the year of 2018. Due to fraud and illegal things **************** campus kicked me out and I did try to put it on on the news and thats when I went to ******* campus. A lot of my information was forced. ! Also to include, it was also A human *** trafficker working in *********** campus! As you can see, they hire anyone and let anyone come to the school. I have that evidence as well, and ** looking forward to putting a claim with all the evidence that I have palling up against you guys. Im not the only one whos coming for you. I have all my documents, paper and schoolwork etc . This school is a fraud and theyre also currently getting sued for fraud and fraud was happening on my and my friends account as well. My sister even had a scholarship she was using for the school. They changed the school name to something else in order to receive her scholarship. Funds as well . I have that information as well.I want this school entire school off my credit or Im doing legal charges . Youre right I did sign a lot of information in the school, but I did not know that you guys change information on the system to validate your claim. currently you have that lawsuit open as well. Ill be next one filing 
  

  
  Sincerely,
  
  ************************;

  Business response

  02/21/2024

  February 21, 2024
  Better Business Bureau serving Southeast Florida and *************
  **************************************************************************************
  CASE ID#: ********- ***************************
  Dear Better Business Bureau,
  Thank you for providing us with an opportunity to respond to complaint #********, submitted by Ms. *************************** to the Better Business Bureau (BBB) serving Southeast Florida and ************* regarding Florida Career College (FCC).
  ******************** enrolled into the Medical Assistant Technician program at the Florida Career College ******* campus and began attending on September 26, 2016 and withdrew on October 17, 2016. ******************** later enrolled into the Medical Assistant Technician program at the Florida Career College **************** campus and began attending on August 24, ********************************************************************************** May 2018 and then went on a leave of absence which expired and she never returned to the school, resulting in a withdrawal.
  
  Please note that we were unable to respond to ******************** initial complaint because we did not have enough identity information to locate her in our system. There are 15 students in our system with the name of ***************************. ******************** provided her date of birth in her second complaint and we were able to locate the correct student in the system. 
  
  Response to the Allegations Directly Effecting ********************
  In her second complaint, ******************* has made several allegations which are untrue, and we are only responding to the allegations directly regarding ******************** attendance in her program at Florida Career College.
  
  As mentioned earlier, ***************** began attending the Florida Career College **************** campus on August 24, 2017 and successfully completed three modules in the program but was withdrawn for violating the student code of conduct on April 13, 2018. It appears that ******************** and her mother were involved in an incident on campus prompting her withdrawal from the program. ******************** did contact the Florida Department of Education Commission for Independent Education (CIE) regarding her termination from the program, however the Commission closed her complaint on May 7, 2018, based the response provided by the school. Please see this response to CIE below, Exhibit A.
  
  ******************** later reentered the program on May 15, 2018 and completed the remaining modules of the program leaving only the required externship portion of the program needing to be completed. On October 29, 2018, ******************** requested a leave of absence and the leave was extended to an expected return date of January 15, 2019. However,******************** did not return as expected and was withdrawn from the program on January 15, 2019. As stated in the school catalog, Students who fail to return on their scheduled LOA return date and/or fail to get an approved extension in advance will be dropped from the program.   
  
  ******************** agreed to the Student Financial Aid arrangements with her lenders and was aware that she needed to return to her program to complete it after her scheduled leave of absence but she elected not, resulting in a withdrawal from the program. Therefore,******************** remains responsible for repayment of her loans to her lenders. 
  
  Given the above, we respectfully request that the BBB close this complaint.
  
  Sincerely,
  
  ***********************
  Director of Regulatory **********
  
  Exhibit A
  (Response to CIE)
  April 24, 2018
  Florida Department of Education
  Commission for Independent Education
  *********************************************
  ***********,** 32399
  VIA EMAIL DELIVERY
  Re:  *************************** - Complaint #****
  Dear ******************:
  Florida Career College (FCC) appreciates the opportunity to respond to the complaint from ***************************.  ******************** started in the Medical Assistant Technician diploma program on August 24, 2017 at Florida Career College (**********************.  ******************** was dismissed from the program on April 13, 2018 due to a violation of the Student Conduct Code.
  
  Repeated Attendance Issues
  ******************* had a history of attendance issues throughout her enrollment.  The school is sympathetic to Ms. ***************** that she has experienced attendance issues due to a chronic illness,however the school is required to follow the published attendance policy in place at the time of her enrollment. Students must successfully complete all educational requirements (including maintaining positive attendance) in order to be eligible for graduation, and ultimately to be fully prepared for the career field.  Per the school catalog, Students whose modular attendance falls below 80% will be advised.  The catalog further states, A student is required to achieve a minimum cumulative attendance of 80% by the midpoint of the program.  Tardies and leaving early are counted against student attendance. Please refer to Exhibit 1 for the schools attendance policy.
  
  ******************* was advised on multiple occasions regarding the need to maintain the minimum standard of 80% attendance in her program, as demonstrated in the Student Advisement reports provided in Exhibit 2.  Although ******************** claims that the school employees have failed to encourage [her] and tell her [she is] doing good, the comments noted regarding ******************** strengths in Exhibit 2 are fairly positive.  However,in order to help ******************** reach her educational and career goals, the school is committed to also providing an honest observation of the risk factors and areas of opportunity that can be a hindrance in the workplace.  Therefore, while the school did acknowledge ******************** strengths and advised her she was very smart and a quick study,along with the encouragement of being capable of succeeding, the school also noted the need for improvement in ******************** behavior and attendance on several occasions. ******************** signature appears on each form, indicating her awareness of the schools assessment of both her strengths and risk factors.  
  
  The Executive Director, *****************************, spoke with ******************** early on in her enrollment, and advised her that while the school was willing to work with her regarding her illness, she is still required to meet the minimum attendance standards in order to remain in the program. ******************** stated that she believed she could simply make up the missed coursework in the program to rectify her attendance issues, but was advised by ********************** that makeup work does not count toward the mandated attendance percentage.  At the time of her program termination, ******************** had only 41% attendance, which was far below the 80% minimum standard. Unfortunately, ******************** Student Attendance Record demonstrates that her absences exceeded her time spent in class, as demonstrated in Exhibit 3.
  
  Unprofessional Behavior
  The schools published Student Code of Conduct is located in the school catalog, and provided with this response as Exhibit 4.  As stated in the Code, Students are required to adhere to the rules and regulations of the College.  Professional behavior, attitude, and courtesy toward instructors, staff, and other students are required and essential.  Additionally, the Code states, Students are required to adhere to the rules and Students may not play games of chance, use offensive language, make unnecessary noise or engage in unprofessional behavior while at the College. 
  
  On April 5, 2018, ******************** arrived late to class.  Although the class was already in process, ******************** entered the classroom while talking on her cell phone,which disrupted the course lecture.  ******************* then proceeded to sit down in her seat and continue her phone conversation, without regard to the class being in session.  The Instructor, ********************, asked ******************** to either end the phone call or leave the classroom to complete the call outside.  ******************** refused to end the call, and instead walked out of the classroom and left the campus.   
  
  On April 9, 2018, ******************** met with the school to discuss her attendance and conduct issues. The school reviewed ******************** attendance, and ******************** agreed that she had been advised previously regarding improving her attendance in order to remain in the program.  ******************* also stated that although she had been absent from class for 10 days in succession, it was not due to illness. ******************** stated she remained absent for 10 consecutive days as she was moving, and that she had packed her uniforms in the [moving] truck so she felt she could not attend class.  ********************* questioned ********************, asking why she didnt pack her uniforms in a bag so they were accessible and she could continue to maintain classroom attendance.  ******************** did not have a reasonable explanation for this lengthy absence.  ********************** states that at no time during the meeting did he make any statements that were disrespectful to ********************.
  
  Student And Her Mother Escorted Off Campus
  Following her meeting with the Director of Education, ************************** and the Executive Director on the morning of April 9, 2018, ******************** returned to the campus at approximately 10:45 am with her mother.  While in the school lobby, ******************* mother began screaming and using profanity.  Unfortunately, due to the disturbance the Director of Education was required to request the schools security officers to ****** ******************** and her mother off the property.
  
  At approximately 12:30 pm on the same day, ******************* and her mother reappeared on school property and demanded a meeting with the Executive Director.  As ********************* was in a meeting, the Director of Education, the Associate ******************** and the Program Manager ************** attempted to meet with ******************** and her mother.  Shortly after the meeting began, ******************** mother began screaming, using profanity and displayed aggressive behavior.  At this point, the security officers were called once again to ****** ******************** and her mother off the property for a second time that day.
  
  ******************** Enrollment Is Terminated Due To Violations Of The Student Conduct Code
  Due to the aggressive and inappropriate behavior displayed by ********************, the school officially terminated her enrollment on April 13, 2018, as evident by the dismissal letter sent to ******************** and provided as Exhibit 5.  Due to the nature of ******************* conduct, the school utilized the Termination Policy as published in the school catalog, and provided with this response as Exhibit 6.
  
  FCC appreciates the Florida Department of Education Commission for Independent Education contacting us on behalf of ********************.  As the student is no longer attending the institution due to inappropriate conduct, the matter has been closed.  Should the Commission have any questions regarding this matter, please do not hesitate to contact me at **************.
  Sincerely,
  ***************************
  Regulatory ********** Communications Specialist
  ************************************
  
  

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back is 2006-2008 I atended Florida career college for computer tech.They we super helpful when it came time to sign up. They took financial aid no problem. They took all my loans money I spent many many years having to pay off. Mostly due to not getting a job. Me not getting a job is probably because they never sent me a diploma or transcripts even though I went to the office for about a year, asking for them constantly. I honestly should never have passed the school due to the fact I hardly was there because they put me into the wrong program and I was not happy at all. They still graduated me even though I knew nothing, hardly attended, and never took any type of tests... I'm not sure who they tought or graduated because it was not me. Thought I paid for it for years and still till this day have no proof of diploma or transcripts.....

  Business response

  01/17/2024

  January 17, 2024
  
  Better Business Bureau of Southeast Florida
  4411 *************
  ***************, ** 33407
  
  CASE ID#: ********- *********************
  
  Dear Better Business Bureau,

  Thank you for providing us with an opportunity to respond to complaint #********, submitted by ************************* to the Better Business Bureau (BBB).  **************** enrolled into the Computer Repair Technician program at Florida Career College-***** (FCC) on June 26, 2006 and graduated on August 9, 2007. 

  In his complaint, *************** claims that he was put into the wrong program and was not happy at all during his enrollment. **************** further claims that he graduated but knew nothing [and] hardly attended.  *************** claims that he has not received his diploma or transcripts and has not been provided with placement services. Mr. ******* claims were said to have occurred during his educational training in 2006-2007, which was over seven years prior to International Education Corporation (IEC) ownership.  As stated previously, the ********** campus was not owned or operated by IEC U.S.Holdings, *** until August 2014.  For this reason, IEC cannot confirm or deny any situation or resulting outcome and must rely on the available student record documentation for this response.

  The School has no Information ********************* Enrollment Experience

  As IEC did not own the school at the time of Mr. ******* enrollment, we do not have any information as to the conversations that occurred when he was first enrolled into the program.  Therefore, we are unable to comment regarding Mr. ******* program experience and achievements while in school. 

  Mr. ******* transcript shows that he successfully completed the program and graduated.  Additionally, we do not have information that *** or *** not have been discussed with **************** during his enrollment.

  **************** *** ******* his Transcript and Diploma through the Online ******* System

  **************** states that he has not been able to obtain a copy of his transcript and/or diploma.  **************** is encouraged to request these documents through our online system.  *************** *** request his documents at:  transcript.floridacareercollege.com.  If **************** has any questions regarding his transcript/diploma order, he *** contact the ********************* at: *************.

  **************** is Eligible for Current Placement Services

  **************** claims that he was not provided with placement services in 2007 following his graduation from the program.  Upon receipt of this complaint, the Director of Career Services, ********************************* has reached out to **************** on several occasions to offer placement assistance, but he has not responded.  We encourage **************** to work directly with **************** to obtain placement services.
  
  IEC Respectfully Declines Mr. ******* ******* for a Tuition Refund

  As the school was not owned by IEC at the time of Mr. ******* enrollment, we are unable to confirm Mr.******* claims regarding his educational experience.  Therefore, we respectfully deny his request for a tuition refund.
  At this time, we have provided a detailed response to Mr. ******* claims. Please do not hesitate to contact me if you have any questions.

  Sincerely,

  ***************************
  Regulatory ********** Communications Specialist

  Customer response

  02/10/2024

  This is just an example of how I have tried and tried and tried. Still have not received anything. They did not even message me back when I said, "the link does not work". I have requested 2 seperate times since January this year. I do not have evidence of prior requests. Unfortunately I did not think I was ever going to go through all this. Yet, this still did not help anything of the biggest complaint of, me not actually getting an education or any help for ALLLLLLL the money I spent. Again all that money I spent in loans and years of my life struggling to pay off student loans due to this company and I do not even have a transcript, diploma, or education...

  Customer response

  02/12/2024

  This is just an example of how I have tried and tried and tried. Still have not received anything. They did not even message me back when I said, "the link does not work". I have requested 2 seperate times since January this year. I do not have evidence of prior requests. Unfortunately I did not think I was ever going to go through all this. Yet, this still did not help anything of the biggest complaint of, me not actually getting an education or any help for ALLLLLLL the money I spent. Again all that money I spent in loans and years of my life struggling to pay off student loans due to this company and I do not even have a transcript, diploma, or education...

  Business response

  02/13/2024

  February 13, 2024
  
  Better Business Bureau of Southeast Florida
  4411 *************
  ***************, ** 33407
  
  CASE ID#: ********- *********************
  
  Dear Better Business Bureau,

  
  Thank you for providing us with another opportunity to respond to complaint #********, submitted by ************************* to the Better Business Bureau (BBB).  **************** enrolled into the Computer Repair Technician program at Florida Career College-***** (FCC) on June 26, 2006 and graduated on August 9, 2007.  Previously, we responded to Mr. ******* claims on January 17, 2024.  Upon receipt of our response, the BBB closed the complaint on January 27, 2024.  As we have already responded to ****************,and he has provided no new concerns in the rebuttal, we will summarize our previous response:
  **************** graduated from the program on August 9, 2007, which was seven years prior to ownership by IEC U.S. Holdings, *** (IEC).  IEC did not take ownership of the school until August 2014.
  
  Mr. ******* student file does not contain any conversations or indication that he experienced the alleged lack of achievement.  We do not have information that *** or *** not have been discussed with **************** during his enrollment.
  
  **************** is encouraged to request his transcript and diploma through our online system.  **************** *** request his documents at:  transcript.floridacareercollege.com.  If **************** has any questions regarding his transcript/diploma order, he *** contact the ********************* at: **************.
  
  Upon receipt of his complaint, the Director of Career Services, ********************************* has reached out to **************** on several occasions to offer placement assistance, but he has not responded.  We encourage **************** to work directly with **************** to obtain placement services.
  
  As the school was not owned by IEC at the time of Mr. ******* enrollment, we are unable to confirm Mr. ******* claims regarding his educational experience.  Therefore, we respectfully deny his request for a tuition refund.
  
  At this time, we have provided twice to Mr. ******* claims.  Please do not hesitate to contact me if you have any questions.

  
  Sincerely,

  
  ***************************
  Regulatory ********** Communications Specialist

  Customer response

  02/13/2024

   
  Complaint: 21124115
  
  I am rejecting this response because: Yet again, what I stated and provided emails and verifications of. I have attempted to request my transcripts yet again for the 50th time. As seen in the email has been approximately a month as of now. still have not heard from anyone, have not received an email back, nor have i got ANYTHING in the mail. I have requested the transcripts TWICE since we have been communicating through BBB. There has been absolutely ****** contact attempted from this person they speak of or ANYONE at all. I do not have voicemails nothing whatsoever. This is why I continue through BBB. Just because you did not own anything at the time does not discredit my time and what I went through. sadly the company took my money, did not care to give education, nor even care to possibly reach out. If I had to hold my breath I would have died in 2007. this company is just as much a joke now than it was then... read ALL the reviews at these "colleges". 95% of the reviews even say this school is a scam. Please show me where they have attempted to contact me!!!! i still have the same phone number i have had for 25 years.... guess what not 1 CALL, not 1 email, not 1 letter in the mail, no diploma, no transcripts, and absolutely NO EDUCATION, so what do I have????? Some person that purchased the college saying I graduated? I do not feel any better, nor am I sitting in a better position, that is why I reject.
  
  Sincerely,
  
  *********************

  Business response

  02/14/2024

  February 14, ****
  
  Better Business Bureau of Southeast Florida
  4411 *************
  ***************, ** 33407
  
  CASE ID#: ********- *********************
  
  Dear Better Business Bureau,

  This is our third response to complaint #********, submitted by ************************* to the Better Business Bureau (BBB).  As stated in both of our previous responses, **************** enrolled into the Computer Repair Technician program at Florida Career College- ***** (FCC) on June 26, 2006 and graduated on August 9, 2007.  Previously, we responded to Mr. ******* claims on January 17, **** and again on February 13,****.  Upon receipt of our response on January 17, ****, the BBB closed the complaint on January 27, ****.  A rebuttal was received on February 12, **** and we submitted a response on February 13, ****.

  **************** Requested his Transcripts on January 4, ****

  As part of his submitted complaints,**************** has provided eight copies of emails regarding his transcripts.  Many of the copies are duplicates of the same email. Out of the eight emails provided, only one is with our ********************** which confirms his transcript request submitted on January 4,****.  Upon requesting a transcript online, the student will receive a confirmation email. Transcripts are processed in 6 to 8 weeks from the date of the request.  ********** Mr. ******* transcript request is still within the processing timeframe. **************** may reach out to the ********************* at: *************.
  It should be noted that seven out of the eight emails provided by **************** were not addressed to the school, but instead to the Florida Department of Education, which is a governmental agency.  Mr. ******* claims that he has not received responses appear to be due to having sent his inquiries to the agency instead of the school. 

  Summary of Our Previous Responses

  We have already responded to **************** twice, and he has provided no new concerns in this third complaint submission.  Below is a summary of the important points provided in our previous responses:
  **************** graduated from the program on August 9, 2007.
  
  IEC U.S. Holdings, *** (IEC) did not purchase the school until August 2014. 
  
  IEC did not own the school when **************** was a student.  In fact, IEC purchased the school seven years AFTER **************** graduated.
  
  Mr. ******* file does not contain information that confirm his claims. As we did not own the school when he was a student, we cannot confirm or deny Mr. ******* claims.
  
  Transcripts must be ordered online at: transcript.floridacareercollege.com.  If **************** has any questions regarding his transcript/diploma order, he may contact the ********************* at: **************.
  
  The Director of Career Services, ********************************* has reached out to **************** on several occasions to offer placement assistance, but he has not responded.  We encourage **************** to work directly with **************** to obtain placement services.
  
  As the school was not owned by IEC at the time of Mr. ******* enrollment, we are unable to confirm Mr. ******* claims regarding his educational experience.  ********** we respectfully deny his request for a tuition refund.
  
  At this time, we have provided twice to Mr. ******* claims.  Please do not hesitate to contact me if you have any questions.

  
  Sincerely,

  
  ***************************
  Regulatory ********** Communications Specialist

  Customer response

  02/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is NOT satisfactory to me. I can clearly see how this company is deflecting any issues using the "we did NOT own the company then". also by not accepting and understanding any situation, offering any REAL HELP. They are clearly lying about SOMEBODY reaching out to me. That has not happened what so ever. This is all a waste of time just like the supposed education they offer. For ANYONE that can read any of this, Just go read reviews left for these schools.
  
  Sincerely,
  
  *********************

  Customer response

  02/16/2024

  i want to leave a negative review for this company. ****** help, **** education, ****0 real responses, lots of deflects and lies. They are still just as terrible as the last owners. these people are taking money from innocent children that do not know better (like myself) that these schools do NOT offer fully accredited education that can take them across *******. READ ALL the reviews at all the location they have. These schools are scams and i was victim to it.

• Initial Complaint

  09/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I enrolled in FCC in ******* in early ****s. Young naive I felt very pressured, forced into signing documents, enrollment paperwork loan paperwork etc without any specific knowledge of what I was signing. I wasn't given any time to discuss with family or friends. This has severely impacted my entire life. I am black Puerto Rican from *******, now a 36 yr old single mother, who Still does not have a high school diploma. Still in debt to a private loan, I guess I signed, unknowingly and have been caused massive emotional, financial and mental stress for over ten years. I have had anxiety about ever pursuing my education after all the debt I got myself into, because of paperwork I signed. The school completely failed me and I need to express my concern and warn others. I am finally now standing and taking action to what happened to me so many years ago as a young woman, 9th grade education and have student loans for a college that I never even took any tests for, or got any type of check or loan of any amount in my name, in my possession, ever. Yet, I been sitting in fear of going to jail for non payment, misleading information, harassment amongst so many other discrepancies that happened to me. This needs to be corrected. This is completely unacceptable.

  Business response

  09/26/2023

  September 26, 2023
  
  Better Business Bureau serving Southeast Florida and *************
  **************************************************************************************
  
  CASE ID#: ********- *************************
  
  Dear Better Business Bureau,

  Thank you for providing us with an opportunity to respond to complaint #********, submitted by *************************************** to the Better Business Bureau (BBB). **************** enrolled into the Medical Assistant Technician (MAT)program at Florida Career College (************ on April 4, **** and graduated from the program on March 6, 2006.

  **************** refers to a Situation that Occurred Prior to IEC Ownership

  In her complaint, *************** claims that she enrolled into the school and she was forced into signing documents, enrollment paperwork [and] loan paperwork without any specific knowledge of what I was signing in ****.  This situation was said to have occurred during ****************** enrollment in ****, which was nine years prior to IEC ownership.  The *********** campus was not owned or operated by IEC U.S. Holdings, *** (IEC) until August 2014.  For this reason, IEC cannot confirm or deny any situation or resulting outcome of ****************** enrollment, and must rely on the available student record documentation for this response.

  As **************** graduated from the program in 2006, and it has been over seventeen years since her graduation, we are unable to locate any records in ****************** file that discuss concerns regarding her enrollment. As such, we are unable to comment further to ****************** allegations.

  At this time, we have provided a response to ****************** claims.  Please do not hesitate to contact me if you have any questions.

  Sincerely,
  ***************************
  Regulatory ********** Communications Specialist

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been attending Florida career College. I had a baby had an aggressive C-section infection and was in the hospital for a month. I got out of the hospital and went back to school. I finished my courses and stormy was supposed to find a site for me to my complete my hours, but that was never done and Step stormy lied and said that she gave me a location and the text message you will see she never told me I can go to the location I reach out to the school to resolve the matter and they said I needed my *** certificate in order to be able to go to a dental location to complete my hours at the time. FCC did not have anyone to do the *** classes by the time they had somebody to do the *** classes I was not able to do it because I had to work so I went ahead and paid for my *** classes and sent a copy of it to ***** who at the time was working there and then I was waiting to complete my hours. They had to try to find a location willing to except me I ended up waiting and waiting and waiting and had to have surgery and doctor ************* Eventually the US Department of education got involved with FCC and told them that they were not allowed to enroll new students. FCC told me that I was considered a new student which I do not understand how when I was in rolled in my school had already been funded by financial aid as well as my loans. Ive already paid the school so now I am out of an education and a certificate, and they want me to pay money what I would like it for FCC to own up to this or the US Department of education or a FFFA to own up to their wrongdoing and allow me to complete my hours so that I can graduate and be able to work in a dental office as I should I should not be penalized due to the fault of their employees, not doing their job and then trying to cover up their mistakes by making it seem like it was a student issue versus an employee lack of work ethic issue I have tried to reach out to everyone no one seems to be able to help me everyone points fingers at everyone

  Business response

  09/26/2023

  September 26, 2023
  
  Better Business Bureau
  *********************************************************************** 33407
  
  CASE ID#: ********- *************************
  
  Dear Better Business Bureau,

  Thank you for providing us with an opportunity to respond to complaint #*********, submitted by ***************************** to the Better Business Bureau (BBB). **************** has had several enrollments with our educational institutions.  Initially, **************** enrolled into the Medical Assistant Technician (MAT) program at Florida Career College (********************* on February 21, 2017 and withdrew from the program on April 28, 2017.  *************** then enrolled into the Dental Assistant (**) program at ******************* on May 26, 2021 and was withdrawn from the program on May 3, 2022.  **************** then reentered the ** program on May 25, 2022 and was withdrawn during externship on October 20, 2022 due to violation of the Schools attendance policy.

  The School has been in Communication with **************** on a Frequent Basis

  In January 2023, **************** was in contact with the School, requesting to reenter into her program and complete the externship portion of her education.  On January 10, 2023, the Schools National Director of Academic Operations, *************************************** spoke with **************** regarding her request to reenter the program.  On January 17, 2023, **************** sent **************** an email regarding the availability of a new externship site that could accommodate Ms. ******* special schedule for a weekend externship. **************** emailed **************** on January 24, 2023 claiming that she had not heard back from ****************. **************** promptly responded to **************** and advised her of the email she had sent to her previously.

  On January 24, 2023, the Senior Director of Career Services, ******************************* called **************** to follow up on the externship site opportunity. However, **************** stated that she was at work and unable to speak at the time. ************** requested that *************** contact her when she was available after work.

  On January 25, 2023, *************** again contacted **************** regarding externship. **************** reminded *************** that due to her availability, externship sites were limited. It was suggested that **************** participate in the weekend externship opportunity that was available. However, **************** did not participate in the externship opportunity and there was no further communication from **************** until March 2023.
  On March 21, 2023, *************** contacted ****************. **************** asked **************** if she was planning to return to externship and to provide her location, days and hours of availability.  **************** did not respond until April 26, 2023.  However, at that point in time, the School was not permitted to accept new or reentry students at the request of ***************** Department of Education (*****).  On April 26, 2023, **************** was advised by **************** that the School was not allowed to accept any new or returning students. **************** stated that she understood and requested to be contacted if things changed. 
  **************** resumed communication with the School again in July 2023.  On July 5, 2023, the Schools Regional Vice ********** ************************* contacted **************** via text and advised her that the School was unable to accept reentry students.  ****************** offered to contact **************** in the future should the situation change.

  On July 7, 2023, **************** contacted the Schools Director of Student Finance, *************************** regarding reentry, and was reminded that the School could not accept any new or reentry students.  **************** stated that she would call a lawyer.  On July 27, 2023,the Schools Regional Director of Education, *********************** attempted to assist *****************  ************ advised **************** via email that the School could not accept new or reentry students at that time. ************ provided **************** with a copy of her transcript and suggested that she contact other local schools to see if she could transfer her credits to a new college.  ************ followed up with an email to **************** on August 2, 2023 with a list of colleges in the ***** area that offer a Dental Assistant program. On September 21, 2023, ***************** again spoke with **************** and explained why the School could not accept new or reentry students.  Student stated that she understood and stated that she was going to submit [a claim]for loan forgiveness through the *****. **************** was present at the ***** campus on September 25, 2023 and spoke again with ******************. During the conversation, **************** stated that she wasnt frustrated with the School, but with the ***** requirements.

  At this time, we have addressed Ms. ******* request for reentry on several occasions and have attempted to help her understand the situation. Please do not hesitate to contact me if you have any questions.

  Sincerely,

  ***************************
  Regulatory ********** Communications Specialist

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩