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Complaint Details
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Initial Complaint
10/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I used bmg service for a loan and I am supposed to get a $50 referral fee. I have been calling for over 2 weeks about receiving my fee when I call I get put on hold by employees for over 20 minutes and no one comes back I've also been told I would receive it by a certain date and nothin one minute they see it next minute they are telling me they do not see it I also was told a manager would get back to me nothing happened it's frustratingBusiness response
11/09/2021
Business Response /* (1000, 8, 2021/11/09) */ Dear ******* Thank you for reaching out to us. After further research, our records indicate that the two individuals referred to BMG Money did not use your referral code when applying. The referral fee is paid automatically on a weekly basis (Monday/Tuesday) and is based on receiving the new applications with the Referral Code. Otherwise, we have to manually create the record and review the details once we are notified. That causes delays in the process. Since your notification, a representative contacted you to resolve the issue and we sent you a gift card as a good faith gesture. We trust this matter has been resolved to your satisfaction. Sincerely BMG Money Team Consumer Response /* (2000, 10, 2021/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
09/10/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I submitted a loan application with BMG Money. It was not approved, and I called to find out why. I spoke to ***** who informed me that I had submitted fraudulent documents, which was not the case. I submitted my bank statement and a printout from my local ***** ***** branch which had my updated address on it. When I asked ***** why she thought the document was fraudulent, she stated that she is a specialist, she would never give me a loan, and wouldn't tell me why she thought it was fraudulent because it might make me better for next time. She then disconnected and refused to discuss it with me. All of this could've been cleared up very easily by contacting my bank. The only option that was given to me was to email customer service. I asked several times for *****'s supervisor. After about 5 requests, ***** finally said ***** and disconnected. I called back to leave a message for *****, and was told that she is in a different department, and they couldn't get a message to her.Business response
11/05/2021
Business Response /* (1000, 5, 2021/09/15) */ Dear Ms. ******** Thank you for reaching out to BMG Money Inc. Our records indicate that the Manager spoke to you on September 10th, 2021 in detail regarding your loan application. We do sincerely apologize for the inconvenience this matter has caused you. The Notice of Adverse Action was sent to you later that evening referencing the reason for not being able to proceed with your application. No further action will be take at this time. Sincerely BMG Money Team
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Customer Complaints Summary
205 total complaints in the last 3 years.
120 complaints closed in the last 12 months.