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Business Profile

Convenience Store

Rebel #817

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visit the store location which was located in ************* the address to location is ***************************************************************************************** so I purchase a few items around 8:47 am on 10/16/20204 so after I used my card there I tried to use it at another location and it was saying insufficient funds so I check my account and there was unauthorized chargers that I was not aware of I had never experience this problem so I thought about the last place I used my card which was rebel and when I walked in the store something was off about the associate which his name was ******* so I called to report the chargers on my account and I also went back to the location to talk to a manager which was the same *** ******* who did my transaction and he was not understanding to the situation he didnt have no care in the world and said he couldnt do anything about I ask for the district number he said there wasnt any number so I contact the customer service number which I left messages and no one has returned my call and Im also going to file a police report so I need to speak with someone so that this will never happen again

    Business Response

    Date: 11/12/2024

    ******* ****** from the #*** Store advised that the consumer came in the morning with her kids and EBT card, and then in the afternoon she came back to pick up her kids because they go to school nearby and her and her husband came in to accuse the cashier of stealing her card info because she received a charge from somewhere in ********. ******* advised to her and her husband that he was the only cashier and this was not true.

    The corporation for their store inspected the card reader and confirmed their systems were fine. The corporation asked the consumer for her statements to prove her accusations and 3 weeks went by without any update or statements sent to them. Due to this, the ******************* has closed the case and will not be reopened. ******* also advised that since the consumer has a history of claiming and filing complaint about this sort of thing with other companies they believe it was a scam.

    (ENTERED BY BBB STAFF)

    Customer Answer

    Date: 11/12/2024

    The store manager did not reach out to me and also this is my first incident at this store and I also dispute my case with *** and I have my documents to prove it 

    Customer Answer

    Date: 11/12/2024

     
    Complaint: 22432086

    I am rejecting this response because:

    Sincerely,

    ****** ********

    Business Response

    Date: 11/25/2024

    Good morning,  customer never send  the statement to  the store email. 

    Even I requested it several times when her daughter coming to the store and I even provided the store email twice  to her daughter. 

    She never responded to  my request. 

    Plus they stop coming  to the store since that happened.  And now her daughter stop coming to the store.

     

Rebel #817 is NOT a BBB Accredited Business.

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