ComplaintsforCredique
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received a charge for ***** and have no idea where it is from, I looked up the "code" that's given on the statement and was forwarded to this company, I never authorized any type of charge, and never requested any type of credit report. Shows up with number PVER.US8886056664 ********************Business response
10/02/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 10/02/2024. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Customer response
10/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
10/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Repeated charges of ***** to my debit card. These need to stop immediatelyBusiness response
10/02/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 10/01/2024. A confirmation email was sent to the email on file on this day. We also proceeded to refund the most recent transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Customer response
10/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
09/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have never had a client and service provider relationship with Credique. I have never registered for their service. Credique withdrew $1.00 from my account on September 23, 2024 and an additional $39.95 on September 28, 2024.I am seeking a whole refund from the company for these illicit withdrawals. I never authorized either draw from my checking account. This activity constitutes fraud.Business response
10/01/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 10/01/2024. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Customer response
10/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
09/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I recently closed a case with this company said I would receive a refund and not only did i never receive the refund after 10 days like they said but they have now charged my card 2 more times for ***** and again for ***** total of 39..80 plus the ***** they owe me for the other case I thought they resolved the problem so now they got me for $79.85Business response
09/30/2024
We confirm that your account was deactivated on September 19, 2024. We also refunded $19.97 on September 19, 2024, and an extra $19.98 on September 24, 2024.
Unlike what appears on BBB, your email address on file is *********************** You should have received a refund confirmation email.Initial Complaint
09/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was charged these charges from this company and did not authorize them off my card. I want my money back and all future payments stopped.Business response
09/30/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do. However, if you find someone external to you has enrolled to our services without your consent, we can gladly cancel your account and refund the transaction.
We confirm that your account was canceled on 9/30/2024. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Initial Complaint
09/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I noticed an unauthorized charge the end of August. It was like PVER3 then the phone I believe. I looked them up online Il never heard of them. I didn't know they existed. I absolutely didn't authorize. I also incurred the same charge in July and most recently September 28th. I called and they said they would refund the latest one, but it didn't happen. I'm disputing all of them with my bank, but I was waiting until I had a new residence because they would have to cancel the card and mail it. This company doesn't deny the charge was authorized...lol..they give the refund almost without you asking...but the refund never happensBusiness response
09/30/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do. However, if you find someone external to you has enrolled to our services without your consent, we can gladly cancel your account and refund the transaction.
We confirm that your account was canceled on 9/27/2024 by our ************** A confirmation email was sent to the email on file on this day.We also proceeded to refund the last transaction today, in addition to offering a 50% refund. You should shortly receive a refund confirmation email and expect to see your refund within the next 7 business days, credited back to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Customer response
09/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********Initial Complaint
09/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
You all are scamming people out of their hard money during trying times. I got charged for $1 on 9/16 and then again for ***** on 9/24. I never signed up for you all to charge my debit card. I reported you all to my bank for fraud and need a Refund ASAP. It is very frustrating that you all think this is okay and by your repeated generic responses to other people who were scammed by you all. I think you all deserve to be shut down Immediately.Business response
09/30/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 9/30/2024. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Customer response
09/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
09/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hi I have a charge on my bank account from a buisness pver3.usxxxx5664 from California I didnt authorize this charge and I need my money backBusiness response
09/30/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do. However, if you find someone external to you has enrolled to our services without your consent, we can gladly cancel your account and refund the transaction.
We confirm that your account was canceled on 9/30/2024. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Customer response
10/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
09/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My card was just charged *****. From this company. I dont know this company have never been in contact with them and I can not find any information on them to report a dispute to get my money back.Business response
09/30/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do. However, if you find someone external to you has enrolled to our services without your consent, we can gladly cancel your account and refund the transaction.
We confirm that your account was canceled on 9/30/2024. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Initial Complaint
09/30/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Just this morning, Saturday September 28, I went to use my debit card to purchase some very necessary toiletries and my card was declined. I looked to my account online and found out that this company is the culprit and they had no right to touch the money in my account! I cannot pay for gas, toiletries or food now because of them and they obviously don't care because their phone calls go straight to voice mail and a message says they won't be back in the office until Monday morning! I will lose my job by the as I don't have the money to drive there this weekend now!Business response
09/30/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do. However, if you find someone external to you has enrolled to our services without your consent, we can gladly cancel your account and refund the transaction.
We confirm that your account was canceled on 9/30/2024. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.
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Contact Information
Customer Complaints Summary
425 total complaints in the last 3 years.
339 complaints closed in the last 12 months.