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Initial Complaint
04/22/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have sailed on Celebrity at least five times and was looking forward to another wonderful cruise when I learned by chance that my cruise to ******* on the Eclipse on May 19th was cancelled. Booking #*******.I booked a cruise to ******* to celebrate our 45th wedding anniversary with Vacations to Go on October 27, 2023. The cruise date was June 30, 2024.Two days later we learned that some of our friends were booked on the May 19th Bermuda cruise.We thought it would be nice to cruise with friends so we thought wed see if we could change our cruise to May 19th. While I was at work, my husband called and made the changes directly with Celebrity Cruises.All seemed well until I tried to access my cruise at the Celebrity website last week. I kept getting an error message when entering my booking #.I called Celebrity and was informed that my cruise had been cancelled due to lack of payment. I was shocked to say the very least as I am listed as the primary contact and was never contacted about payment or notified that my cruise was cancelled.My husband was never made aware that we had to call or pay online the final payment to Celebrity. We thought it would automatically be charged to the credit card we used for the $500 deposit.I now realize that my husband should have called Vacations To Go but he made an honest mistake in calling Celebrity and I was unaware.I was told that the May 19th cruise was sold out and that I lost my $500 deposit.I spoke to customer service supervisor ******* and explained that I never received any emails regarding final payment or cancellation. She said she saw them in her system and gave me dates. I asked her to forward the emails to me as I never received them and she said she could not.As of right now, I have no cruise, lost $500 and my husband has anxiety over this entire situation.
Business response
05/20/2024
Dear *********************:
Thank you for contacting the Better Business Bureau regarding your Celebrity Eclipse sailing. On behalf of Celebrity Cruises, I appreciate having this opportunity to respond to the issue you have shared with your complaint.
I sincerely apologize that your cruise was cancelled as we were not able to receive the full payment prior the final payment date. As weve already thoroughly reviewed your complaint, we will regretfully not be making any further changes to our decision that no refund will be issued as your reservation was made under our Non- Refundable Deposit Program.
Please take note that for reservations made directly through Celebrity Cruises, we do accept the following forms of payment: **************************************************** Optima, ************************************************************************* *************************, and Discover. Additionally, guests may apply payments toward their reservation by visiting the Check In link on our website (www.celebritycruises.com), located in the upper, right-hand corner of our homepage. After entering your reservation information, you then will be able to select the Make a Payment option. There, you will enter your credit card details and indicate if you would like to pay the full balance. Should you not wish to pay the full balance at that time, simply select Different Payment Amount, which will enable you to type in the amount you would like charged to your credit card.
We appreciate your understanding and patience throughout this process. We only wish you the best.

Sincerely,

*********************;
Celebrity Cruises
Initial Complaint
04/16/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My husband and I sailed with Celebrity Cruises on the Celebrity Summit from April 1, 2024 - April 6, 2024. We lost electricity twice and also lost water on the night of formal night for several hours. We also had no TV for two days which was very disappointing as it was during both of our days at sea. We notified the front desk, but they stayed many people had this issue and were unable to assist.
Business response
04/22/2024
Dear *********************:

Thank you for contacting the Better Business Bureau regarding your Celebrity Summit sailing. On behalf of Celebrity Cruises, I appreciate having this opportunity to respond to the issue you have shared with your complaint.

Once again, I sincerely apologize for the power outage onboard. I am truly sorry this impacted your vacation experience. Wed like to make it up to you by providing you with this Future Cruise Certificate offer to use on another sailing with us. A separate email has been sent to your email address with the Future Cruise Certificates information. Please refer to the included guidelines and instructions for redemption when considering a future cruise.

It was a pleasure speaking with you. I really appreciate your feedback and assure you it will be used to improve the Celebrity experience. We hope to welcome you and your family back on board one of our ships in the future!

If you have any additional questions, please contact our ***************** at ************. We are always happy to help!

Sincerely,

*************************
Celebrity Cruises

Customer response
04/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
04/11/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
-4/1-4/6: Celebrity Summit Cruise, Reservation Number ******* -paid $1913 -Our cruise lose power twice, had no water for over 6 hours and our toilet didnt not work for 12 hours -Celebrity (guest services on board) promised a 30% future cruise credit and we have received nothing -They have now said they will provide no compensation
Business response
04/12/2024
Dear *******************:

Thank you for contacting the Better Business Bureau regarding your Celebrity Summit sailing. On behalf of Celebrity Cruises, I appreciate having this opportunity to respond to the issue you have shared with your complaint.

Im very sorry youre disappointed by our compensation offer and feel it was not made with full consideration of the concerns you brought to our attention. We truly regret the power outage that you have experienced onboard. It was with things in mind that we offered you Future Cruise Certificates.

Because weve thoroughly reviewed this matter again and still found our original offer to be fair, we will no longer be considering an amount increase or alternative resolution. Instead, the certificates that were sent to your email represent full and final compensation from Celebrity Cruises. If you choose to make use of this offer, please refer to included guidelines and instructions for redemption when planning your next cruise vacation.

We look forward to having you sail with us again. If you have any additional questions, please contact our ***************** at ************. We are always happy to help!

Sincerely,

*********************;
Celebrity Cruises
Initial Complaint
04/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a cruise on the Celebrity Summit for 04/01/24-04/06/24. Celebrity did not provide a safe or sanity cruise ship. The Summit was badly in need of repairs and it was not seaworthy. My husband was injured on a door leading out to a deck. The door had a jagged piece of metal sticking out and it gashed my husband's hand as he turned the door handle. My husband immediately sought medical attention on the ship and notified guest relations. My husband is immunocompromised, so this was a serious injury. The guest relations director was rude and said it was a minor cut, and that Celebrity didn't want people like him on their ships. Our port in ****** was cancelled, due to a bow thruster issue, causing interruption. We lost power twice on the boat, and a water main broke. In total, we spent more than five hours without power, without A/C, without drinking water, without showers, without the ability to wash our hands and without restrooms. We witnessed people stuck in glass elevators who were frantic! We witnessed flooding, the halls and our room smelled like a sewer, and brown water came from the sinks and toilets. The food in the main dining room took hours to arrive, and when it did, it was obvious that the food was left for hours at room temperature (such as melted ice cream).
Business response
04/11/2024
Dear ************************************:

Thank you for contacting the Better Business Bureau regarding your Celebrity Summit sailing. On behalf of Celebrity Cruises, I appreciate having this opportunity to respond to the issue you have shared with your complaint.

Because we have thoroughly reviewed this matter, we will not be extending any refund. We apologize for any inconvenience this may cause.

We appreciate your understanding and patience throughout this process. If you wish to get in touch, you may call ************.

Sincerely,

*********************;
Celebrity Cruises
Customer response
04/11/2024

Complaint: 21557882

I am rejecting this response because: Celebrity cruises is not taking any responsibility for the poor condition of their ship (the Summit), the lack of communication from the captain, the inappropriate and rude guest relations director "******", and the unsanitary and unsafe conditions. This sailing was a disaster with multiple incidents and issues that Celebrity could have prevented.

Sincerely,

******************************************
Business response
04/12/2024
Dear ************************************:

Thank you for contacting the Better Business Bureau regarding your Celebrity Summit sailing. On behalf of Celebrity Cruises, I appreciate having this opportunity to respond to the issue you have shared with your rebuttal.

I remain very sorry that youre unhappy with the decision that was made to you and ********************. As weve already thoroughly reviewed your complaint, we will regretfully not be making any further changes to our decision that no refund will be issued.

We appreciate your understanding and patience throughout this process. We only wish you the best.

Sincerely,

*********************;
Celebrity Cruises
Initial Complaint
04/09/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My family and I were onboard the Celebrity Summit April 1-6 2024.During this time, we lost power and water twice, for extended periods of time. Not only this, but we submitted a request for baby food for my infant son 6 weeks before boarding the ship, only to be told that there was no baby food available.I have reached out to the company directly only to be told that the complimentary drink I received should be sufficient compensation for these events. I dont understand how I could even receive a complimentary drink after paying $300+ for a drink package, but even so, this is nowhere near the amount of compensation guests on this cruise should receive. This was our first cruise and our first vacation with our infant son. It was a horrific situation to be in the middle of the ocean with no power or water. It has been made even worse as a result of the terrible customer service we have received in light of this event. We paid thousands of dollars to go on this trip only to be left without basic necessities and no food for our child.
Business response
04/10/2024
Dear ***********************:

Thank you for contacting the Better Business Bureau regarding your Celebrity Summit sailing. On behalf of Celebrity Cruises, I appreciate having this opportunity to respond to the issue you have shared with your complaint.

Thank you for reaching out to us.

Once again, I sincerely apologize for the power outage onboard. I am truly sorry this impacted your vacation experience. Wed like to make it up to you by providing you with this Future Cruise Certificate offer to use on another sailing with us. A separate email has been sent to your email address with the Future Cruise Certificates information. Please refer to the included guidelines and instructions for redemption when considering a future cruise.

It was a pleasure speaking with you. I really appreciate your feedback and assure you it will be used to improve the Celebrity experience. We hope to welcome you and your family back on board one of our ships in the future!

If you have any additional questions, please contact our ***************** at ************. We are always happy to help!

Sincerely,

*********************;
Celebrity Cruises
Customer response
04/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
04/09/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Down payment of $200 in May 2023. Paid the remaining balance of $1727.72 on December 18, 2023 We were on the Summit April 1-6th and we experienced multiple issues. After being turned away from porting in ******- The port pilot and captain agreed it was not safe to dock in ****** (understandable).We were going very slowly to ****** because they decided that we would have 2 sea days to ******. On Wednesday afternoon we lost electrical power several times. One time lasted over an hour. The ship was just floating. People were stuck in elevators and had to be rescued. Several floors had been without water, air conditioning or internet. During the night several hallways and staterooms flooded from the ceiling.This continued into Thursday. It appears the issues had not affected propulsion but were affecting many other systems on the ship.The captain had not been good in giving information. Needless to say many people were upset and customer service was not handling it very well.For ourselves- we had lost water, no electricity, no working toilets, stuck in an elevator - WORST EXPERIENCE EVER!!! VERY SCARY Contacted customer service on April 9. 2024 and were told there was nothing they could do.From a health standpoint- it was very alarming. No water to wash hands after NO running water/toilets....Had we had the opportunity to get ourselves OFF the ship - we would have!! We were unfortunately IN THE MIDDLE OF THE OCEAN and this was not an option!We certainly DID NOT receive the promises or amenities that Celebrity Cruise Line led us to believe we would have!
Business response
04/11/2024
Dear *****************:

Thank you for contacting the Better Business Bureau regarding your Celebrity Summit sailing. On behalf of Celebrity Cruises, I appreciate having this opportunity to respond to the issue you have shared with your complaint.

Once again, I sincerely apologize for the power outage onboard. I am truly sorry this impacted your vacation experience. Wed like to make it up to you by providing you with this Future Cruise Certificate offer to use on another sailing with us. A separate email has been sent to your email address with the Future Cruise Certificates information. Please refer to the included guidelines and instructions for redemption when considering a future cruise.

It was a pleasure corresponding with you. I really appreciate your feedback and assure you it will be used to improve the Celebrity experience. We hope to welcome you and your family back on board one of our ships in the future!

If you have any additional questions, please contact our ***************** at ************. We are always happy to help!

Sincerely,

**************************;
Celebrity Cruises
Initial Complaint
04/08/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
$2300 paid to the company on 09Nov2023 $1000 paid to the company on 17Jan24 the company offered a luxury cruise experience and 3 ports calls One of the port calls was not provided because the ship was experiencing mechanical issues My first room(2115)flooded with several inches of water when a steam pipe ruptured(which was incredibly dangerous considering my husband and I were mere feet away when it happened), we had to move twice in order to accommodate another family who had to put towels down on the floor of their room because their room also flooded but there was no room to accommodate all 4 of them other than ours(3028). Both of the new rooms(3028 and 7028) we had were of lower quality and the last room(7028)shook during live music and there was a door between us and another person in our room that was so poorly insulated we could hear her breathing, taking clothes off, getting into bed, not to mention any tv, eating or talking she did. There was a second pipe burst on floor seven that resulted in the entire hallway stinking like urine. Power outages resulted in my disabled mother not being able to move freely about the boat for several hours and shut the wifi down so we were no longer able to communicate with our party. The water was shut down so we could not shower or use the bathroom. The manager in the Effy shop yelled at me and my mother for asking(calmly and politely)to use our gift voucher and then told us he would fire Inielda if we used it. The entire boat smelled of urine especially in the bathrooms where many of the stall locks are broken enough that I got stuck in two separate stalls. After speaking to several customer service department employees we were offered $526 off our next cruise. In order to be compensated we would have to spend more money with this cruise line.
Business response
04/10/2024
Dear ********************:

Thank you for contacting the Better Business Bureau regarding your Celebrity Summit sailing. On behalf of Celebrity Cruises, I appreciate having this opportunity to respond to the issue you have shared with your complaint.

I am very sorry you are disappointed by our compensation offer and feel it was not made with full consideration of the concerns you brought to our attention. We truly regret that you have got water into the stateroom onboard. It was with things in mind that we offered you Future Cruise Certificates.

Because we have thoroughly reviewed this matter again and still found our original offer to be fair, we will no longer be considering an amount increase or alternative resolution. Instead, the certificates represent full and final compensation from Celebrity Cruises. If you choose to make use of this offer, please refer to included guidelines and instructions for redemption when planning your next cruise vacation.

To redeem your ***, please visit CelebrityCruises.com/future-cruise-credit or your Travel Advisor. You can also contact us using the below information: ************* and ******: ************** or email us at ******************************

We would like to make you aware of some important information regarding your ***s:
Future Cruise Credits are per person, per booking, and valid only for the person noted above. ***s are redeemable towards cruise fare only and are not valid on Complimentary cruises, Incentive bookings, and Charter sailings.
All guests are responsible for taxes and fees where applicable.
Celebrity Cruises reserves the right to void the *** Savings amount if the guest named above receives other reimbursement.
***s are only valid for cruises on Celebrity Cruises ships, are not transferable, and may not be redeemed for cash.
Additional terms and conditions apply.

We look forward to having you sail with us again.

Sincerely,

*********************;
Celebrity Cruises
Customer response
04/11/2024

Complaint: 21547149

I am rejecting this response because:
this compensation requires me to spend more money with a company that has demonstrated time and time again that it does not value my business and failed to provide an experience that even remotely resembled, luxurious or relaxing.

Sincerely,

*******************************
Initial Complaint
03/29/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a cruise booked on celebrity beyond , April ***** Reservation nbr: *******. My cruise was fully paid Jan 2024 then on mar 17 2024 I upgrade my stateroom And paid the difference and was fully paid a second time on Mar 17 2024. Celebrity was to credit me ***** as a booking discount and it was being sent to credit card as an over payment . Which I never received . I called celebrity on Mar 20 2024 to request transfer of ****** from my celebrity **** of America credit card to my onboard ship account . The customer Service person processed the request but while I was waiting on the phone I saw my reservation suddenly had a balance due of ******. I was Transferred To another person who didnt understand why I had a Balance due and removed it and sent Me updated invoice Showing zero balance Due . Since That date i have received two Demand letters requesting payment of ****** or my cruise would be cancelled . I paid the invoice on mar 24 and called celebrity to complain about the over Charge . They keep telling me their IT **** Is working it but nothing is Being fixed . They have credited My Amex ************** twice for ****** and once for ****** and then issues me a balance due demand / I have no idea Why this Keeps happening . I think the company is sabotaging my cruise Reservation. I need someone to help me get This corrected . I made Many Phone calls And a Supervisor Called me twice saying IT **** says there is a glitch but its not Fixed . Currently my invoice for ****** has to paid paid again by mar 30 2024 or my cruise will be Cancelled again . They say on the phone it wont be but I dont have anything in writing so Im going to be forced to pay again. I feel Like this is an abuse of the use of my credit card agreement and the cruise agreement . I want to go on The cruise and need them To Fix Their system to Stop crediting my Amex Card and they recharging me the same *** and threatening to cancel my cruise for nonpayment . Please help
Business response
04/03/2024
Dear **************:

Thank you for contacting the Better Business Bureau regarding your Celebrity **************. On behalf of Celebrity Cruises, I appreciate having this opportunity to respond to the issue you have shared with your complaint.

Upon review of your request, this is being currently handled by our Engagement team. Kindly contact Evani back for further assistance at ************.

Thank you for choosing Celebrity Cruises.

Sincerely,

**************************;
Celebrity Cruises

Customer response
04/03/2024

Complaint: 21504531

I am rejecting this response because:
As of today 4/3/2024 I have not heard back from the engagement team. As of today , my excursion for day four to ******** was cancelled by celebrity and there is no availability. This was the most important excursion we booked and now it Is not available. If this remains unavailable it will extremely affect our trip . Also the latest invoice for the total cost of
the cruise excluding shore excursions and dinning is more than ****** less than what we paid . If the price of the cabin is reduced we expect a refund for the overpayment . We have insurance for the *** we paid but the invoice from your company shows a discrepancy of over ****** . I expect this to be corrected . I also asked for
a reasonable adjustment for all the headaches and stress Ive experienced due ti celebrities missteps and errors and have not been given any more than ****** which is pitiful.

Sincerely,

*******************
Customer response
04/03/2024

Complaint: 21504531

I am rejecting this response because:
As of today 4/3/2024 I have not heard back from the engagement team. As of today , my excursion for day four to ******** was cancelled by celebrity and there is no availability. This was the most important excursion we booked and now it Is not available. If this remains unavailable it will extremely affect our trip . Also the latest invoice for the total cost of
the cruise excluding shore excursions and dinning is more than ****** less than what we paid . If the price of the cabin is reduced we expect a refund for the overpayment . We have insurance for the *** we paid but the invoice from your company shows a discrepancy of over ****** . I expect this to be corrected . I also asked for
a reasonable adjustment for all the headaches and stress Ive experienced due ti celebrities missteps and errors and have not been given any more than ****** which is pitiful.

Sincerely,

*******************
Business response
04/09/2024
Dear **************:

Thank you for contacting the Better Business Bureau regarding your Celebrity **************. On behalf of Celebrity Cruises, I appreciate having this opportunity to respond to the issue you have shared with your rebuttal.

Upon review of your request, this Shore excursion has been adjusted, showing currently in booked status. Should you have any further questions or concerns, kindly contact ***** back at ************.

Thank you for choosing Celebrity Cruises.

Sincerely,

**************************;
Celebrity Cruises
Initial Complaint
03/27/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I took a cruise on the ship Celebrity Equinox in between March 4th and March 14th 2024.On this ship operates an Art ******* selling artwork to the the cruise participants, directly or through auctions.On March 11th, the Art ******* organized a contest that consisted of guessing the weight of a painted dragon bronze. Please see the attached picture. A "fabulous prize" was promised to the person guessing closest to the actual weight of the sculpture. I entered the contest, filling out on a piece of carton my guess of 85 lbs.In a couple of days, I asked the Art *******'s employee (the same one who received my entry on the piece of carton), about the weight of that sculpture. She told me that it was 89.3 lbs. Considering that I was very close (less than 5% difference), I asked about my prize. However, I was told that "someone else guessed it right on the money", therefore I got nothing. In my opinion, guessing "right on the money" at such weight, does not seem plausible.I am asking Celebrity Cruises to find out that what was the truth and, if not true, I would like to receive the "fabulous prize" promised. Celebrity Cruises did not organized this contest, but I think they shall be responsible for the activities they are hosting on their ships.I would like to mention that I was not told that the contest was linked to any auction, or any other sales by the Art *******.
Business response
03/29/2024
Dear ********************:

Thank you for contacting the Better Business Bureau regarding your Celebrity Equinox sailing. On behalf of Celebrity Cruises, I appreciate having this opportunity to respond to the issue you have shared with your complaint.

I am very sorry to learn you did not win the prize. In order to provide our guests with peace of mind and ensure that they are able to sail with ********************* West is proud to offer Celebrity Cruises guests post-sale services both on board and after they disembark the cruise. I contacted them on your behalf, and they did not find any of your personal information as a winner. Should you wish to contact Park West directly, their toll-free number is **************, and their email address is *************************************************

Have a wonderful day!

Sincerely,

****************************;
Celebrity Cruises
Customer response
04/04/2024

Complaint: 21495403

I am rejecting this response because: The response does not mean or prove anything. It is their fault if they do not have records. Actually, it proves the shady way they conduct these "activities". Do they have a record of me being a participant? (because I know I did entry the contest in person). Or, do they have a record of the winner? Celebrity Cruises and their subcontractors prove again the minimal rating they get with BBB is correct.

Sincerely,

***************************
Business response
04/10/2024
Dear ********************:

Thank you for contacting the Better Business Bureau regarding your Celebrity Silhouette sailing. On behalf of Celebrity Cruises, I appreciate having this opportunity to respond to the issue you have shared with your rebuttal.

Again, I am sorry that you were not the winner. There are no records of you being a customer or a winner with *********. As I understand your frustration, contests, as you know, are by entry in person. Just because a participant does not win does not mean that the contest is not true.

Upon checking, you have not called us yet to bring this to our attention, if you would like to, you may contact us ************.

We only wish you the best.

Sincerely,

**************** Miguel
Celebrity Cruises
Initial Complaint
03/25/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Prior to taking a cruise on Celebrity in Dec 2023, I was provided with a $200.00 on board ship credit as compensation for a Celebrity offer that I was unable to receive. This credit was never applied to my account and as a result, I was overcharged when the ship billed my credit card for charges incurred during the cruise. I have written several emails to Celebrity executives as well as the Celebrity services and to date not even a response. I attempted to dispute with my credit card company but they said I need to resolve with the cruise company. I have documentation and emails of everything. Please let me know if you have any questions or need any additional information.Attached are copies of my:1.booking confirmation as of Dec 1, 2023. The $200.00 onboard credit is clearly visible however, it never made it to my account on the ship. 2.Final Guest Statement as of Dec 7, 2023 where no credits were applied to my account.3.Feedback survey email dated on Dec 9, 2023. I had previously reported this issue but no one ever reached out or got back to me which I find extremely poor. Why ask for feedback and then ignore it?
Business response
03/28/2024
Dear ******************:

Thank you for contacting the Better Business Bureau regarding your Celebrity Summit sailing. On behalf of Celebrity Cruises, I appreciate having this opportunity to respond to the issue you have shared with your complaint.

Upon review of your request, I found that at the moment you sent us your email asking to get the goodwill gesture Onboard credit applied towards your final folio, we called you and left a voicemail asking to please call us back so we could get your full card number and start the refund process which I see has been actioned.

Sincerely,

**************** Miguel
Celebrity Cruises
Customer response
04/03/2024

Better Business Bureau:

I was chasing Celebrity for months on this matter. Thanks for your assistance. As soon as you contacted Celebrity, they reached out to me and I have received the credit to my credit card. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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