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Business Profile

Dating Services

Fling.com, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dating Services.

Complaints

This profile includes complaints for Fling.com, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fling.com, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $95 of my money was in the account paid for a premium content that I was selling they disabled my account without a option to pay out my money

      Business Response

      Date: 03/06/2025

      Dear ******, 

      Unfortunately, we're unable to reactivate your account due to a violation of our Terms. However, we're happy to assist in processing any outstanding earnings. Our team has emailed you with the necessary information to get this sorted as soon as possible.

      Let us know if you have any other questions!

      Best regards,
      Customer Relations

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying out as a new user the webpage is total scam. The people arent real just bots and since the webpage messaged hey if you dont get a response we will refund you the credits, yea right that didnt happen. They are fraud also. So just a heads up to anyone that wants to sign up dont waste your time and money. Be safe with your information. They exit out or disconnect so you cant even send them proof. They also send totally different scenarios. Like I didnt qualify, umm *** I wouldnt have completed or reached out unless the 7 day refund was available. Because of websites like yours .

      Business Response

      Date: 02/07/2025

      Hi Dahlia, 

      We're sorry for any confusion! Just to clarify, credits for unanswered threads are returned on the 8th day, after 7 full days of no response. Also, all profiles on our site are created by real people and we have strict protocols in place to detect and block any suspicious profiles.

      That said, we've gone ahead and processed a refund for your $9.95 purchase. It should appear on your account within 7-10 business days. Let us know if you have any other questions!

      Best regards,

      Customer Relations

       

    • Initial Complaint

      Date:09/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I met someone on the site and we met in person. They were not who they claimed to be & photos were all fake. During our interaction, my phone was stolen and while he had my phone, all of the accounts/ apps on my phone had been compromised and hacked. Even after expressing this, my account remained disabled. I was told I would be contacted in 24 - 48 hours with a response... I never heard back. After contacting them again, I was told my account had been terminated without my knowledge. So, Fling now has access to my I.D. card/ SSN/ bank account information, as well as sexually explicit content that I own and they no longer have consent to use. They have not permanently deleted my account even though it had been terminated. They allowed a user to be verified who was not real and they allowed him to use my stolen property to do God knows what on my account. If there is legal action I can take regarding them having access to my property and personal information without my consent, I will be taking it.

      Business Response

      Date: 09/20/2023

      Dear *****,

      Apologies for the delay, we needed to thoroughly review this account and all associated profiles.

      First of all, we are sorry you had your belongings stolen and hope that authorities can assist you with that. If you provide us with a police report we can terminate the profile associated with that member and work with authorities to help with their investigation if needed. Please provide us with their profile information so that we may look into this further as it could shed more insight into the situation.

      At this time, our investigation has concluded and we regret to report that your profile will not be reactivated for serious violations of our Terms of Service: doxxing another member's profile on social media as well as creating other profiles of them on our site without their consent, misrepresenting who they are and harassing this individual. We could not find any evidence to indicate someone else had access to your account. However, if you provide us the username or police report of the member that stole your phone we may cross-reference the information in our database.

      We would also like to confirm the profile has been set for deletion as you've requested. While we're deleting this information, it is not accessible to other members. Please note that once the data is deleted from our servers we are not able to retrieve it.

      Our sincerest apologies for this situation. If you provide us with the information we've requested, we can reopen the case to ensure any misunderstandings are corrected. Reach out to our team should you have additional questions - we're here to help.

      Sincerely,
      Customer Relations

    • Initial Complaint

      Date:07/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ran across the website again after seeing one of my friends on it. I just happen to run across it and figured I'd give it a try. A few days ago I let my friend borrow my laptop to **** for jobs since his computer wasnt working(trash he call a computer) Well i gets a call early in the AM from him saying he's sorry but he was trying to play a joke on me since my account automatically signs in when you click to open the browser. He posted a picture of himself on my page and fling cancelled my account. I reached out to them a few days ago for which they have not respond. I advised them what happened and I have not heard back from them. I originally wanted to have my account re-instated but to see that a company would do people this way, I don't want to have anything to do with them, PERIOD. I just want my money back because I have found a better site. ********************** WITH THESE PEOPLE.

      Business Response

      Date: 07/27/2023

      Dear ***,

      We have located several profiles associated with this one. Please note that you were previously informed about violating our terms of service, in particular, solicitation and promoting not being allowed on our site. Furthermore, there were also several instances about "money drop" scams reported by members. 

      The safety of our community is important to us and due to the clear violation of our terms, this profile will not be reactivated. Any other profiles created to circumvent our rules will be banned. A credit for $69.95 will be issued for the subscription charge.

      Sincerely,
      Customer Relations

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been on fling since 2020. I have never had any issues until recently. In November 2022 my account was disabled. I reached out to customer service and they were very prompt and helpful. They told me that a new system was causing glitches. They also gave me a list of other reasons of why my account was probably disabled (including using someone elses device) nonetheless, they reopened it. Now Im sitting here a month later and it was disabled again. This time when I reached out to customer service (different individual) they just kept repeating my account was terminated for being associated with another account that violated terms. I literally have been on there for 2 years with no problem. Now this. Its very frustrating because I did enjoy fling, and followed the rules and regulations of the site. I would like for my account to be reinstated. I attached screenshots from the helpful customer service representative from a month ago who promptly reopened my account and apologized and then one screenshot of the mean customer service representative from this morning.

      Business Response

      Date: 12/19/2022

      Hi there,

      We appreciate you being a part of the community. Our Review team did reach out to you about your situation and requested that you agree to our Terms of User, which you did. The profile has already been reactivated. Please reach out to our team should you need further assistance with this matter.

      All the best,

      Customer Relations

    Fling.com, LLC is NOT a BBB Accredited Business.

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