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Business Profile

Electronics and Technology

FPC Security, Corp

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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Complaint Type

  • Initial Complaint

    05/12/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    We purchased a magnetic door lock kit and after installation, the system did not function as it should. After troubleshooting, it was determined that the button was faulty. I spoke to ******* AND then ******. I was provided with a return shipping label to send the defective button and they would then send me a replacement. The defective item was returned and arrived on April 26 and I have a couple of times emailed both ****** and ******* regarding the replacement. There was no response from any of them. I would like the replacement to be sent out.

    Business response

    06/06/2024

    **** from FPC Security, Corp stated that they sent a replacement product to the consumer that was shipped 5/21/24 and delivered on 5/28/24.
    tracking #: **********************

  • Initial Complaint

    03/09/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I have placed an order with FPC last year in the summer they have approved to return the order and I will et back my money and now after returning the order they making me crazy to get my money

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BBB Rating & Accreditation

C

This business is not BBB Accredited

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Years in Business: 10

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

10025 NW 116th Way # 12

Miami, FL 33178

Visit Website
(888) 504-3318

Customer Complaints Summary

2 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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