ComplaintsforVeo Technologies

• Initial Complaint

  08/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am on the Board for my local *********** which has had an account with VEO each season. This year when I went to renew our account the money was applied to the WRONG ACCOUNT and our *********** Girls Soccer team account was never activated yet VEO still has the money. I've been working with them for two weeks now trying to get this issue resolved and no one is able to help. All I get is "your issue is escalated"... When I ask to speak to someone that can help me they just tell me that it is not possible. Ideally I would like the payment applied to the correct account so we can move forward with recording games for our season. We have a big investment in their equipment, so moving to a competitor would be difficult at this point.

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Seeking double charge Refund: $3,589 Seeking: Discontinuation of billing from OLD and Returned Camera since November 2022 Claim Numbers: ****** and ****** On May 16th, 2024, VEO acknowledged that they had been double charging me and that they owed me $3,271 at that time. Back in November 2022, I had to return a VEO camera because of battery issues, and they sent me a replacement. I didn't realize they were still charging for both cameras since they didnt cancel the subscription for the faulty one. When the faulty camera was returned, I was asked to set up new subscription payment information because the previous one was canceled due to the new camera's serial number. I thought everything was fine because I gave a new credit card for the replacement, and online it looked like I was only being billed once.On May 12, 2024, after I told *** about the problem, they quickly acknowledged the mistake and promised a refund, asking for my details for a direct deposit, which I provided. However, since May, I have continued to be double charged for the subscription service of $159, so the current refund amount has increased to $3,589. Despite being in touch with *******, the representative handling my case, *** has not stopped billing for the returned camera. The nature of this dispute is a refund for the double charges. VEO has delayed responding about the status of the claim and only responds if I call or email to inquire. Despite all the emails promising a refund, they haven't refunded me at all.

• Initial Complaint

  06/18/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a camera from *** to use filming high school lacrosse. Long story short, it did not do what I wanted it to and I wanted to return the items for a full refund. I was told by Veo customer support that since I was within the 30 day window of initially getting the equipment, I was entitled to a full refund. I sent back the items, and they were received at the ************* in ******* on April 23, 2024 per the shipping receipt. I have contacted Veo support 5 times in the 8 weeks since then with no resolution. They keep telling me that their second line team has to look into it, but I have not received any communication from them and the support agents have repeatedly not done what they said they did, such as not actually cancelling my subscription the first time I requested it. I just want my promised refund, I run a small non-profit supporting the local high school team, and the $1635.43 that I am owed as a refund is a lot of money for us and is preventing us from running the organization the way we want to.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The camera and quality was not to the standard that they portray. I called within 2 weeks of using and they set up a process which I would send all the equipment back and issue me a refund. This process started 7 weeks ago early April 2024. They have processed my return as of May 3rd. It took VEO 3 weeks to send me return slips and answer emails of how they would like it packaged. A refund was apparently issued to me on May 8th and since I have been told was canceled for reasons the first line doesnt understand. Since this time I have reached out via email 11 times and have received one response. The response was- did you not receive a refund ************ refuses to answer emails or help with orders in any fashion. Unfortunately they are also not answering questions on why they were only refunding me for part of my order. I am not seeking anything but communication and my money back. Ive have exhausted all resources and turn to you for help. Thanks so much.

• Initial Complaint

  05/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a sports recording camera with subscription from the company Veo Technologies in October of 2022. In September of 2023 I filed my 1st complaint regarding the charging port and the cameras in inability to hold a charge. I was asked to ship the camera at my expense to **********, *******. The cost was $500, I chose not to send back as I did not want to spend the additional $500 and at the time the charging problem was intermittent at best, if I start charging two days before a game it would work OK. We renewed our subscription in October of 2023 for $1,000, in March of 2024 our camera completely stopped working. I submitted a ticker once again with Veo and received the same response around having it fixed if I ship to *******. This time I asked to speak with someone that can make an exception at the camera has multiple online posting about the charging port being faulty and considered a know issue. To my surprise on April 11th the manager ***************************** Hilstrup ****** responded back and said he would fix our camera at thier expense, however he gave no direction as to how. When I followed up with him requesting more information I received a message from *** saying my ticket had been closed. I have now opened another ticket with them, and currently waiting for them to respond back to me. They should have some type of in state service center, we shouldn't have to send repairs to ******* for a know issue. Hope you can help.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a Veo camera and subscription which I received on 12/13/23 (Order INV00001921 for the subscription and INV00001763 for the camera including the extras) - total cost is $2,308 paid via AmEx. Upon first use on 12/15/23 I realized audio issues with the camera, which I reported on 12/15/23 (ticket ******). The Engineering team informed me the audio issues are "standard", but I can return the camera if necessary. On 12/21/23 I initiated a return for the camera, its accessories, and the subscription (ticket ******), which is well within the 30-day money back guarantee Veo policy ("you have the right to cancel your order within 30 days, for any reason and without justification"). On 12/26/23 I received return shipping information and promptly returned all items, which were received by Veo on 1/16/24. I never received any notification of receipt or refund. On 1/31/24, I contacted customer service; on this call my original return ticket (******) was closed and a new ticket (******) was started by ****** who confirmed the product was received at ******* warehouse and that money will refunded within 15 business days of receipt by Veo. On 2/20/24 I STILL did not receive a refund and spoke with **** on customer service who noted my outreach on my refund ticket. On 2/26/24 I received notification that my second refund ticket (******) has been closed - I have NOT received any refund or any communication from Veo technologies. On 2/26/24 I opened yet another refund ticket (******) informing Veo that the window in which they guarantee money will be refunded upon receipt as lapsed and that I expect a response and reimbursement ASAP. Veo Technologies has acknowledge the receipt of all of its products well within the refund policy timeline. They have not refunded any of my $2,308 payment processed on my credit card. I would like BBB to help me receive the full refund I am promised.

  Business response

  03/21/2024

  Refund was issued on March 4th, 2024

• Initial Complaint

  04/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Veo Ticket Number: ***** Received Veo Sports Camera on 4/22/22. Used camera on 4/23/22 at my son's soccer match. Had two 8 lb. sandbags on the tripod, but unit fell over in light/moderate wind when I stepped away. Checked camera, and seemed to work fine, as I was able to record the entire match for my daughter a few hours later.When uploading that night, the camera had about an hour and a half left on the battery, so I connected it to the charger. While it was uploading, I stepped away and came back later to find it extremely hot (excess of ****** degrees) and no longer charging.Unplugged the charger to allow the unit to cool off while it continued to upload the video and went to bed.The next morning, the unit had processed about half of the video files, but when I plugged in the charger, it couldn't hold a charge.Contacted customer support via the website and email.***NOTE - Customer support is not open on weekends!Received a reply on Monday 4/25/22 asking me to charge the unit for 4 hours (which it won't do as the charger stops after an hour or so) and to try a "hard reboot" by holding the power button down for 20 sec.Neither worked.Video - https://youtu.be/KYGVL2J57Dk Reply from Tuesday 4/26/22 saying I will have to set up a return for the camera to be repaired at a cost of $450 US (a new camera of the same model costs $700). Also there is no US based repair company/facility so the unit will ship back to **********, costing me 2+ weeks of not being able to record and still being charged.Called customer support ****************), and was told by a ****** there that although there's a chance it could be covered under the warranty, costing me nothing, because it fell I'll most likely be charged the full $450 even using the sandbags.Personally, I think the cost should be covered, as it fell on turf, or at the vary least some sort of reduced repair fee to replace the battery.(And no US repair company or "loaner" cameras during repairs?)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩