ComplaintsforMajority USA, LLC

• Initial Complaint

  04/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company stole $185.00 from me. I had sent a payout from a gaming site to the account at **********************. I was signed into ********* account in my brothers name ********************* and signed into the gambling site under me ***********************. The payout is processed via the ********* account.both mine and my brothers name were on the payout. Instead of rejecting the deposit. The blocked the account and blocked my number from being able to call them. I used a different phone and was able to get through. They asked for my brothers Id and his bank statement. They cannot legally ask for his bank statement. But it was provided anyways. They have not sent back the money or released it and the account is still blocked

  Business response

  05/21/2024

  Dear ****************,

  We acknowledge the receipt of your complaint dated May 1, 2024, which has been filed with the  Better Business Bureau (BBB). Your complaint references your account being locked during an attempt to receive a deposit made under your brothers name from a ********* gaming account.

  ******************** is a member-based financial services product that is accessed through a mobile application and is built for migrants in the **. For $5.99 a month, MAJORITY offers customers a membership that provides access to various services, including an FDIC-insured account at ********** with a debit card, international money transfers, mobile top *** and low-cost international calling. 

  On March 27, 2024 you established an account with ********************. Subsequently, on April 3, 2024, you received two verification transactions from Jackpocket totaling $0.12, listed under the name *********************. Your account was subsequently blocked because the transactions originated from an account owned by another individual and we requested verification from the beneficiary of the deposits. The documents you submitted, including a selfie of ********************* holding his drivers license and a bank statement from Evergreen Money, were unfortunately blurry and appear to be edited. Moreover, it should be noted that you also provided us with a letter stating that you are a sworn officer assigned to the ***************************** with the ************************* which appears to have been altered (please see the document attached to this response). On April 6, 2024 you addressed an email directly to our CEO concerning this matter. Additionally, on April 8, 2024 you sent the following message to our customer service I actually received back the deposit of $185 so please please please close my account and may I never think about you again. 

  In light of your most recent communication and the difficulties that we have had in confirming your claim to the funds being deposited into the account, we have proceeded to close this complaint and the account.
  Best regards,

  MAJORITY
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩