We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Services

Majority USA, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

This profile includes complaints for Majority USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Majority USA, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited 1108 and they have had me locked out of my account since Monday it is currently Friday. When I ask why they say it's a routine measure and when I ask when it'll be unlocked they don't give me an answer. Iv been asking my friends and family to help me with food and gas because I don't have access to my account and I have rent coming up tomorrow. I have beegged them to give me access to my account or tell me the day they will unlock it but they don't. I've read online the reviews and they have done this to so many people.

      Business Response

      Date: 02/03/2025

      Hi *****,
      To access the BBB complaint details in the *************************** System:
      1. Click on the link provided in the email notification you received.
      2. When prompted, enter the code: 735587151657B
      This will give you access to the complaint details and allow you to respond accordingly.
      If you encounter any issues accessing the system or need further assistance, our support team is here to help. You can reach us 24/7 through our app by going to Account > Need Help? Alternatively, you can call us at ************ daily from 9 am to 5 pm ET, or email us at ************************************************************.
      For your information, if there are any unresolved complaints specifically about money transfers, ***** residents have the option to contact:
      ***************************
      ****************************************************************************************************************************************
      Phone: ************
      Email: ******************************
      Website: *****************

       





        

    • Initial Complaint

      Date:04/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company stole $185.00 from me. I had sent a payout from a gaming site to the account at **********************. I was signed into ********* account in my brothers name ********************* and signed into the gambling site under me ***********************. The payout is processed via the ********* account.both mine and my brothers name were on the payout. Instead of rejecting the deposit. The blocked the account and blocked my number from being able to call them. I used a different phone and was able to get through. They asked for my brothers Id and his bank statement. They cannot legally ask for his bank statement. But it was provided anyways. They have not sent back the money or released it and the account is still blocked

      Business Response

      Date: 05/21/2024

      Dear ****************,

      We acknowledge the receipt of your complaint dated May 1, 2024, which has been filed with the  Better Business Bureau (BBB). Your complaint references your account being locked during an attempt to receive a deposit made under your brothers name from a ********* gaming account.

      ******************** is a member-based financial services product that is accessed through a mobile application and is built for migrants in the **. For $5.99 a month, MAJORITY offers customers a membership that provides access to various services, including an FDIC-insured account at ********** with a debit card, international money transfers, mobile top *** and low-cost international calling. 

      On March 27, 2024 you established an account with ********************. Subsequently, on April 3, 2024, you received two verification transactions from Jackpocket totaling $0.12, listed under the name *********************. Your account was subsequently blocked because the transactions originated from an account owned by another individual and we requested verification from the beneficiary of the deposits. The documents you submitted, including a selfie of ********************* holding his drivers license and a bank statement from Evergreen Money, were unfortunately blurry and appear to be edited. Moreover, it should be noted that you also provided us with a letter stating that you are a sworn officer assigned to the ***************************** with the ************************* which appears to have been altered (please see the document attached to this response). On April 6, 2024 you addressed an email directly to our CEO concerning this matter. Additionally, on April 8, 2024 you sent the following message to our customer service I actually received back the deposit of $185 so please please please close my account and may I never think about you again. 

      In light of your most recent communication and the difficulties that we have had in confirming your claim to the funds being deposited into the account, we have proceeded to close this complaint and the account.
      Best regards,

      MAJORITY


    Majority USA, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.