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Business Profile

Hair Care

One Beauty World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Care.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One Beauty World along with Owner, *****, has committed fraud with an intentional act of deceit which is a serious crime. One Beauty World obtained my money (debit card transaction) in the amount of $207.80 on March 12, 2025 with the promise of delivery of beauty goods ordered. I initially contacted One Beauty World March 12th to inquire if the items were in stock before placing my order online; One Beauty World assured me the items were in stock. My Order #********* was to arrive Monday, March 17, 2025; however, after contacting One Beauty World, Friday, March 21st and speaking with *****; ***** states they do not know when I will receive my order and unwilling to resolve the issue with a full refund as I requested. It is One Beauty World legal duty to ensure that items purchased are delivered as promised. However, One Beauty World has received my $207.80 which I now know I was scammed. I want future potential customers to be made aware to not do business with this company.Lastly, I just learned after beginning this complaint; you, BBB have an Apt #*** listed in the address of One Beauty World Business Headquarters Location. There is not an Apt # listed on their online website for ordering. This is false representation because One Beauty World has their company address listed as:*****************************************

    Customer Answer

    Date: 04/17/2025

    Thank you for your response. One Beauty World resolved the issue. 
    Thank you again for your assistance. 
    *. ********


  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ********,Thank you for your order at ONEBEAUTYWORLD.COM.Once your package ships we will send you a tracking ********** can check the status of your order by logging into your account.If you have questions about your order, you can email us at ****************************** or call us at **********. Our hours are 9 AM to 5 PM.Your Order #********* Placed on Jan 9, 2025, 11:41:58 AM Billing Info ***** ******** *********************************************************************************************************************************************** T: ********** Shipping Info ***** ******** *********************************************************************************************************************************************** T: ********** Payment Method Amazon Pay Shipping Method Flat Rate - Fixed ItemsQtyPrice Illuze Rod Poppy Synthetic Hair HD Lace Front Wig Nutique SKU: IRPSHHLFWN-TTN1B/27-1 Select Color TTN1B/27 1$34.99 VALENTINO Freetress Equal 5" Lace Part Wig SKU: FT-VALENTINO-LW-FF GLD BRN Select Color FF-GLD-BRN 1$29.95 Subtotal$64.94 ************************ Grand Total$72.93 No update on order as of 1/13/25, the merchant does not respond to emails; phone rings to a voicemail with no return call.Requesting a refund/ return payment to credit card and cancel the order.

    Business Response

    Date: 02/12/2025

    Dear *****,

    Greetings from **************************!

    Thank you for your order and for choosing us for your beauty shopping. 

    I've checked with our ********************** and your order was fully refunded on January 14th. Please check with your credit card company to see how it taked to have the money credited.

    We are sorry that your experience with us was not as pleasant as we strive to make due to unavoidable supply chain delays.

    We are a small family startup based in ***** and exclusively online, focusing on the hair, wigs, and hair care industry. 95% of our business is from word of mouth that we take pride in.

    Our aim is to provide the highest standards of customer service along with quality authentic products at the best prices.

    We look forward to serving you again soon in the future??

    If I can be of any further help, feel free to reach us.

    Have a blessed day! 

    **** ***** - **************** Director

  • Initial Complaint

    Date:01/07/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with them on the 18th of December, noticed it hasn't shipped and emailed them asking if it was going to ship soon. They said midweek, that was around christmas eve. Nothing. Then i emailed them about a week later asking them to refund since they haven't shipped yet. They responded with an I'll look into it. I've emailed them 2 -3 more times after that. No response. Now since they can't seem to respond or refund i have to file a claim and wait longer tj be refunded. This company is unreliable and unresponsive at best. They advertise for a product they don't have so they can't ship as soon as they say they can but make sure to charge you for it and then disappear when you want your money back so you can go shop somewhere that won't rip you off. First and last order i will place with this "business."

    Customer Answer

    Date: 02/06/2025

    Received order

  • Initial Complaint

    Date:12/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from them on November 40th still only received one item the other product they keep saying its in back order How can you charge someone for a product and email saying it will be shipped during the week and a month later still nothing I could have order somewhere else if they didnt approve my order

    Business Response

    Date: 12/27/2024

    Dear *****,

    Greetings from **************************!

    Thank you for your order and for choosing us for your beauty shopping. 

    I've checked with our ********************** and the items you ordered were on a delay from the supplier. The order was dispatched last November 15th, and it was delivered at the address provided on November 20th.

    We are sorry that your experience with us was not as pleasant as we strive to make due to unavoidable supply chain delays. 

    We are a small family startup based in ***** and exclusively online, focusing on the hair, wigs, and hair care industry. 95% of our business is from word of mouth that we take pride in.
    Our aim is to provide the highest standards of customer service along with quality authentic products at the best prices.

    We look forward to serving you again soon in the future. ??

    If I can be of any further help, feel free to reach me.

    Have a blessed day! Happy New Year!

    **** *****

    Customer Service Director

    Customer Answer

    Date: 12/27/2024

     
    Complaint: 22625306

    I am rejecting this response because:
    The product to this day never been delivered 

    I ordered 2 items one was delivered and they are trying to mislead you by sending a proof of delivery that concerns a partial delivery 
    Sincerely,

    ***** *****

    Business Response

    Date: 12/27/2024

    Dear *****,

    I've checked again with our department, and the rest of the items ordered were refunded.

    Please find attached the confirmation of the refund.

    Our company does not keep any funds from our customers. We either serve the products or issue a refund.

    Please let me know if I can be of any more help.

    Best,

    **** *****

  • Initial Complaint

    Date:11/22/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ***** Collection havana mambo twist (*********; $40.73) on 10/15/24 and it's now 11/22/24. I have yet to receive the hair. I've inquired via multiple emails about the hair. Little did I know that a company is okay with hijacking someone's hard-earned money. I was even assured I'd receive my hair this week. This week has come and gone. I wish I'd checked the reviews first for this company. I just want my money back.

    Business Response

    Date: 12/27/2024

    Dear ******,

    Greetings from **************************!

    Thank you for your order and for choosing us for your beauty shopping. 

    I can see in the system that the items you ordered were on a delay from the supplier. As per your request, we did a refund as we couldn't fulfill the week we were supposed to.

    We are sorry that your experience with us was not as pleasant as we strive to make due to unavoidable supply chain related delays.

    I would like to tell you that we are a small family startup based in ***** and exclusively online, focusing on the hair, wigs, and hair care industry. 95% of our business is from word of mouth that we take pride in.
    Our aim is to provide the highest standards of customer service along with quality authentic products at the best prices. 

    We look forward to serving you again soon in the future. ??

    Please let me know if I can be of any more help.

    Have a blessed day and Happy New Year!

  • Initial Complaint

    Date:10/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased product on September 26, 2024. As of today I have never received the item. Called the business several times. First I was told item is in the queue and will be sent out today 10/11/24. Called on 10/11 to see if item has been shipped. Told item is still in queue. Asked to speak with supervisor. Supervisor is conveniently not in office. Told the customer service person that I wanted my money refunded. Said he will tell the accounting department to refund my money. Asked to speak with the accounting department and was told no. I think this business is scamming people and taking their money. My purchase was only for $16.00, but it's not only about the money..... I am disabled and ********** and for me $16 dollars is a lot of money and it's not right for a business to just take people's money and not send them the item that they paid for. I just want my money back.

    Business Response

    Date: 12/27/2024

    Dear ******,

    Greetings from **************************!

    Thank you for your order and for choosing us for your beauty shopping. 

    I've checked with our ********************** and the items you ordered were on a delay from the supplier. The order was refunded on October 11th.

    We are sorry that your experience with us was not as pleasant as we strive to make due to unavoidable supply chain delays.

    We are a small family startup based in ***** and exclusively online, focusing on the hair, wigs, and hair care industry. 95% of our business is from word of mouth that we take pride in.

    Our aim is to provide the highest standards of customer service along with quality authentic products at the best prices.

    We look forward to serving you again soon in the future. ??

    If I can be of any further help, feel free to reach me.

    Have a blessed day! Happy New Year!

    **** ***** - Customer Service Director

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a first-time customer, I purchased eight packs of styling hair called "Mermaid Locs" from the company's website on 09/04/2024 for a total of $103.92. To expedite my order, I paid $44.10 for **** Priority Mail Express shipping. The company took the money and after two days passed, I never received a tracking number or a confirmation email stating the merchandise was shipped. I then contacted them by email on 09/07/2024 and asked when the merchandise would be shipped. They replied on 09/09/2024 and stated my merchandise would ship "this week." It did not ship and I asked for my refund. On 09/10 they stated my refund would take 3-5 business days. I am very concerned that the company has scammed me and will not be returning my money as they have not honored any other promises made. I have enclosed a document containing the screen shots of my email order and conversation with the company. Please assist me in gaining a full refund for the purchase and the express shipping fee. Thank you in advance for your support and assistance.

  • Initial Complaint

    Date:07/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for crochet braiding hair on 7/8/24. The only option was to choose flat-rate shipping, which with ***** should arrive in 1-3 business days. I requested the hair be delivered to a different state that I was visiting so I could get my hair done there. More than 10 days later, I have heard nothing from the business. I never received a shipping confirmation. My hair appointment is in 2 days, and I have no hair. Ill be leaving the state in a few days to go back going. I called multiple times, and theres no answer. I emailed as well. I really wished I checked BBB to see their history to know never to purchase there. This business needs to be shut down!

    Business Response

    Date: 07/24/2024

    Dear *****,

    Thank you for your order and for choosing us for your beauty shopping. We appreciate you supporting small businesses.

    Unfortunately, your experience with us could not be as pleasant as we strive to make due to unavoidable incoming shipment delays from vendors.

    Ive checked with our fulfillment department and they confirmed that the order was shipped to the billing address in **********, ** as per your instructions.

    Our aim is to provide the highest standards of customer service along with quality authentic products at the best prices.

    We look forward to serving you again soon in the future. ??

    If I can be of any further help, feel free to reach me at ******************************.

    Have a blessed day!

    ******************* - **************** Director

  • Initial Complaint

    Date:05/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on the 24th and they have yet to ship it. I've emailed them still nothing.

    Business Response

    Date: 06/25/2024

    As per ***** ***************** Rep), the item was shipped on 6/3/24 and delivered on 6/7/24, via *******

    Tracking Number:

    9261299999876907874625
    Copy Add to Informed Delivery

    Delivered

    Delivered, In/At Mailbox

    ************, IN 46201 

    June 7, 2024, 10:27 am

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online on April 24. I have emailed them twice about a tracking #, first time they told me it was processing (this was April 30. Second time I emailed on May 4, they emailed me back on May 6 & stated it was processing & packed I will soon receive my tracking number. I still haven't received anything. I paid $32.64 for some braiding hair that I never received yet.

One Beauty World is NOT a BBB Accredited Business.

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