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Business Profile

Impact Windows

Hurricane Window & Screen

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract for new windows and doors with this company. They were late in applying for the permit which caused more than 3 weeks delay as they only applied once the windows arrived in their warehouse. then they applied for a window Structural engineer which wasn't the right thing to do, as a private Providor should have been taken On top of that they delivered windows we didn't ask, we specified that we wanted crosses inside the windows and they delivered with outside of the window. for this error on their part they will deduct $2500 because they made us order more expensive insulated windows which turns out to be not necessary, however i am still stuck with crosses on the exterior that I don't want All the windows are severely damaged and one window track needs to be replaced and 2 window panes need replacing and all the touch *** still need to be done but they conveniently scheduled this after the financing contract was due t expire now they have been pressuring us and trying to pressure us in all ways and shapes to get us to sign a completion form. This is not correct.now not only do we have windows that are damaged, not functioning and not what we asked for. we due to their lack of professionalism have no financing and if we need to reapply for financing and the interest has gone up, so because the contractor is bad we need to pay more money each month.

Hurricane Window & Screen is NOT a BBB Accredited Business.

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