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Complaint Details
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Initial Complaint
09/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased an extended warranty from Lowe's on an appliance I purchased in 2023. Assurant is the administrator of said plan and I submitted a claim to them on 8/20 which their website states should be reviewed and handled within 2 business days. After seeing no movement, I called on 4 separate occasions to check the status of my claim and was told on the first 3 calls a check was already in the mail. On the 4th call (on 9/13) after finally being told the check hadn't been sent I demanded to speak to a supervisor who I thought would attempt to make it right. He could not have cared less and in spite of my request to receive expedited payment indicated they could only send the check via regular mail. Three business days after this call (9/18) I finally received an email stating the check was sent but I think it was an error because I received a 2nd email on 9/23 again indicating a check was mailed. So now I'm doubting a check was even mailed in the first place and am still waiting on my check. It is clear this company has no regard for the customer experience and want to call out that I was flat-out lied to on my first 3 calls to Assurant when I was told the check was already sent. Worst customer experience I've had in my life!Business response
10/02/2024
Via: Better Business Bureau Portal
October 2, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Customer response
10/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
09/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The damaged iPhone that was returned to Assurant apparently never made it to them and they are charging me ****** for a lost USPS iPhone! I filed 3 investigations with the USPS shipper and they said they never received it. The defective iPhone was shipped back the day the replacement iPhone was received. So Assurant after spending many hours with them on the phone said they would issue a concession credit (******). But when the concession never showed up with T-Mobile, they back tracked and lie about it and never refund the money.Business response
09/25/2024
September 25, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be publishedCustomer response
10/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******** *******Initial Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Bought a protection plan for my dryer. It went out 6/26 of 2024 took 8 /2024 get both parts. Made an appointment sept /11/2024 get it fixed. Now said not there the appointment. But called on 10 said they would come today. So called today said come on 12th. But sent text scome on October 02. Put I think they want come on 2 eitherBusiness response
09/25/2024
September 25, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
As a benefit from my **** ***** ***** Executive ******** ******** credit card, I submitted trip delay/cancelation reimbursement request to ******** ****** (Assurant) on June 6, 2024 and claim number ********* This is for reimbursement of my hotel stay due to ******** ******** cancelling my trip on May 29, 2024 (date of loss) and rescheduled me on a flight for May 30, 2024. I provided the required documentation multiple times to ******** ****** on June 6, June 13, and June 24. The documentation included my 1) Flight Cancelation Notice Email 2) Rebooked itinerary including my new boarding pass that was issued showing date, time, and flight number 3) original flight itinerary confirmation before AA canceled my return flight 4) hotel bill of out of pocket cost to be reimbursed. I've sent the above required information and documents through their online claims portal as well to their claims email. After each submission, they have come back to me saying I'm missing the required documents that include 1) Delay/Cancelation Notice from Carrier 2) Rebooked itinerary. I've sent those multiple times and attached them here for your record. They are unwilling to move my claim forward for reimbursement stating I haven't provided those documents which is false. I've included both documents below that they continually request and deny.Business response
07/24/2024
July 24, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Customer response
07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. After working directly with the company's escalation manager, we were about to agree on a resolution that is satisfactory to me.
Sincerely,
***** *******Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought a kitchen-aid gas stove from ****** on 7/03/22. I also bought the three year extended warranty. I've had several problems with the stove. First, the stove doesn't temp right. It heats to 50 degrees less than what I set it to. If I want 350 degrees, it heats to 300. Set it to 450, it heats to 400. Had service technician out 4 times replacing parts. Now a tech out again because it STILL doesn't temp right but now, it's not calibrated right and burning gas incorrectly. Resulting is very dangerous soot being emitted throughout my house. My wife is a cardiac patient and soot is very dangerous to her health. While trying to fix these issues, it turns out that the convection fan has NEVER worked at all. After all these issues, assurant refuses to replace my stove. Every time I call assurant, they transfer me to ****** care. ****** says assurant has to decide what can be done. All I get is the runaround. What good is the protection plan if nobody will rectify the issue?Business response
06/28/2024
Federal Warranty Service Corporation
P. O. Box 105689
Atlanta, GA 30348-5689June 28, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Customer response
07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ********Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello, I bought a ****** washing machine from Lowe's and purchased the extended protection plan through Assurant. The first repair company that came was a scam and would not return phone calls or answer the phone. They filed an incorrect report. I finally was able to get in contact with someone from Assurant who advised to open a new claim, which I did with a new company. This repair person was honest and on time and advised this is a common issue with the washer where the glass lid completely comes off. He input the claim that a new lid was needed and Assurant STILL DENIED the claim. After going in circles to try and find someone to talk to, all they could say was that it was "damaged". It's DEFECTIVE! The washer cannot be turned on with no lid! The representative insisted on opening ANOTHER claim! This is ridiculous. Assurant is not helpful and gives you the runaround! They don't want to help, they just want to deny claims and keep saying the word "damaged". They have no other thing to say or reason other than "damaged".Business response
06/13/2024
Via: Better Business Bureau Portal
June 13, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Customer response
06/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *****Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased an Appliance Protection/Warranty plan for my dryer. The dryer has been burning out parts since October 2023. Assurant has sent repairmen to my home at least 5 times and the heating element and sensors keep burning out. Waiting for parts and labor has resulted in months of having to go to a laundromat which I don’t have time or money to do. This has created more work and a hardship for my family. The service providers (per ****** who was on the phone with Alex), admitted to installing aftermarket parts. They reported having new factory parts in 2 weeks ago and stated they could come the following Saturday as I stated I would be out of the country the following week and needed my dryer to prepare for my trip. They scheduled me for the following Wednesday (while out of country). I called them from Mexico and stated again I wasn’t home, but that my daughter could be there Saturday. On Saturday I received a message that they would be here this coming Friday. I commute to work and have no more time to play games. I have called Assurant throughout this whole time and they documented my requests and said they’ll contact **** Appliance Repair directly to rectify the situation. Assurant is refusing also to purchase me a new dryer. ***** (who I purchased the dryer and insurance from) says after 3 repairs (and 5 or six visits), Assurant should buy me a new dryer. This dryer according to the facts AND the repair company is not reliable.Business response
06/05/2024
Via: Better Business Bureau Portal
June 5, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Customer response
06/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ********Initial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Claim Number: ******** On April 12th 2024 I filed a claim with Assurant to get my phone screen replaced. I was given a list of places I could take my phone to get it repaired and I selected one and payed the deductible. After I got my phone back I started having a issues with it such as the phone shutting off everytime I would set it down or if anything would bump against it gently and a shorter battery life. Then I noticed the back of the phone wasn't glued on properly and my SIM card try wouldn't go in all the way. Assurant told me to bring the phone back to the location that did the repair and when I did they managed to fix the issue of the phone turning off but the battery life was still shorter and shortly after that my phone started saying No SIM and will not make calls or send texts. When I spoke to customer service about these issues on May 8th, they told me they were going to send me a new phone, and I was told I would not have to pay another deductible because these issues were caused by the company that did the repair. They said I had to wait 3 business days for them to process the request and they would reach out to me. 5 business days later I reach out to them to check on the claim and the customer service agent was apologetic and said she was going to start the process over to try to speed things up, and to give them another 3 business days. 4 business days after that I reached out again and made it clear to them that I need my phone to work and I can not do my job without a phone so I was willing to pay the deductible just to get the new phone sent to me. I do not think I should have paid that deductible but I did what I had to do because I need a phone. I would like a refund of the $***** I paid because I was told i would not have to pay that from the beginning.Business response
05/29/2024
May 29, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Customer response
05/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********** ****Initial Complaint
05/21/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have a service contract with Assurant service Protection Advantage for my ******** Gas Dryer. I contacted them for a service call and they subcontract out to *** factory Services. *** has cancelled numerous appointments without notification. Assurant would not find a different agency to complete my service call. I had to call a private company and pay out of pocket for my dryer repair. I am seeking refund for the $** deductible, the repair of $119.76 and $380.34 which is whar my service contract cost. I also want consumers to know that both Assurant and *** are scam artists with the poorest customer service.Business response
06/03/2024
June 3, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Customer response
06/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ***********Initial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I invested in an extended warranty to ensure protection for my family and our belongings. Recently, I discovered severe damage to the furniture, posing a potential hazard to our safety. I promptly submitted a claim to Assurant, providing all necessary documentation and detailing the extent of the damage. However, the claim was denied without proper explanation.This denial leaves me in a precarious situation, as the damaged furniture compromises our comfort and safety.Business response
06/03/2024
May 30, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Business response
06/19/2024
May 30, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Customer response
06/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********
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Contact Information
11222 Quail Roost Dr
Miami, FL 33157-6543
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Get a QuoteCustomer Complaints Summary
3,465 total complaints in the last 3 years.
1,343 complaints closed in the last 12 months.